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David H
Customer Reviews for A1 Storage Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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U-Haul representative was friendly, compassionate, helpful and professional!
MARK RTruck I rented looked clean but smelled like sweat & a wet dog. Doesn't matter - your staff was excellent!! Friendly, knowledgeable, fast - they were amazing and I will be back (even if the truck smells bad).
Steven MThis location has exceptional customer service. My company van broke down and still had packages that still needed to be delivered to our residences. I called and the lady who answered the phone at 5:15pm stated they closed at 5:30pm. I was 30 minutes away and in rush hour traffic in Atlanta..The employee waited for me to arrive at 5:50pm. That's service! I strongly recommend if you are looking for great service this U-Haul location has it…
Owen SNever received an email about being changed from counter pickup to mobile pick up.
CARMENISE Agreat experience
Deon OPay the girl more
Nicholas vMe cobraron mas de lo que me habian dicho, me senti estafado
Asgri ATo improve for the next customer, I suggest there need to be a clear understanding about the equipment being placed inside truck upon renting. However, I ordered a furniture dolly and there was no dolly on the van when I arrived. Nor did I have time to ask an associate to bring it out being that it was supposed to already be on the van. Also, I was still charged for furniture dolly and would like a refund.
Zhane WI did not receive my full reservation. Several items in my reservation were not available, but I paid for them. When I tried to get a refund for them, I followed customer services directions fully and no one reached out to me.
Empress HNo need to improve, the customer service was excellent 😀.
Randy LMy truck smelled like cigarettes/weed and had not been clean as there was remnants of ashes and tobacco everywhere. The office was organized with the process. I've been to others where I've had to look for a truck all over the city even though I had one reserved. I didn't ask for another one because I was on a tight timetable
Taiwanna BThe cabin smelled like cigarette smoke. It a big deal to me even as a no smoker, but could be an issue for some.
Grayson CThe 2 juvenile racists representatives that represent this brand at that location really need to learn business etiquette and professionalism. If the customer has questions about a Uhaul rental be prepared to answer the questions of a paying customer. This service isn't free and representatives of the brand should be capable of responding to Uhaul questions unless they have some kind of bias against an educated customer. Will be considering filing harassment charges in 2024.
Janet REverything was great.
Wanda HThis location was super convenient; but I would appreciate better signage/details about where to park. There were lots of other trucks; and it is also a storage unit location, so we weren't sure whether or not we were in the way. However, it was still an easy and quick self-return process; and we'd rent again from this location if needed.
Peggy MThe lady working the desk was super nice and helped me get everything that I needed!
Paige ANothing everything was perfect!
Kareem YVery good customer service
MIKE CThank you Lord of the price
Jonathan DThe equipment in the order (dolly) was not provided. I had to find another location to get the dolly. Someone else's drink was left in the van. The process to access the car was cumbersome and took us almost an hour taking up our reservation time. That could have been better if we had the ability to do some of it prior to checkin and without having to wait on a chat with an agent. At that point, should've had the representative present than doing it yourself.
Catherine CThe employees at uhaul made renting a uhaul so easy! They were great!
sandra sThey forgot a dolly that I payed for and I had move a washer and dryer by hand.
Andrew RSquirrelly, overcrowded location. Vehicle had not been swept. Nice front office staff, promised to charge for one day if returned by end of Day 2, but were charged estra day.
Dennis LVery nice ppl... thankful for the help they gave!
Marquitus SThe only issue I really had was that the parking is a little difficult to manage. I'm not sure what can be done about this though.
Tony WVehicle was not cleaned Vehicle was damaged Items requested and confirmed were not available Extremely poor customer service, Always want to help a family business, but this level of customer service is just not feasible. Something needs to be done to rectify this experience.
Samir VThe truck was smoking and dragging
Coleton WStaff is very rude. The pads we paid for were soaking wet! We couldn't even use them. They had a mandatory 50 mile minimum that was never disclosed to us when renting. We went less than 30 miles. To force us into a 50 mile contract and not disclose that during truck reservation is ridiculous! When reserving online it says they close at 5:30pm but they told me and other customers that they close at 5:00 pm or earlier. They are rude and unprofessional. I will never go there again.
Andrea RNoelis is very nice and professional. She is also very attractive ;)
lance mThe air conditioning in the truck rented needs to be recharged. It blows hot air sometimes. The truck needs a front end alignment as well to keep the tires wearing correctly.
Evan CI didn't have my dolly. I had to go to 2 different locations because they ain't have me truck at the first location,which sat me back almost 3hrs. I want a refund
John jCompletely satisfied. 1st time at this location but won't be my last. I will use this location in the future.
andrea nGREATEST CUSTOMER SERVICE EVER!!!
Monica HNothing everything is fast effective and helpful
Sandra MThis location is the worst U haul I have ever used. They cheated me by applying their gas charge on top of my bill, charging for 4 gallons,at $5 per gallon, when I had only driven 30 miles and I had added over 2 1/2 gallons just prior to returning truck. The location agent whose name is Noeliso hung up on me when I called back to question the transaction and was exceptionally rude and dismissive when I went to the location to talk about it. When I said I was going to submit a negative review she basically scoffed, rolled her eyes and said " I dont care" How this place can stay in business is a mystery to me when the attitude of the staff is completely without customer respect.
Edward LNothing, everything was just perfect 👍🏼 thank you 👍🏼
Adolfo AEnjoy my experience with this location and friendly staff and service provided right on point with explaining everything;
agnes mEverything was fine until I was returning the van and stopped to put gas in the vehicle. The alarm went off and I was unable to start the van. Tried calling the office and only got a machine. Attendant was out to lunch. Had to walk in 90degree heat to the uhaul place leaving the van at the gas station blocking the pump. Tried calling Uhaul roadside and they offered no solution.
Millie TThe truck drivers door was damaged to where it was hard to open and the window was hard to open and close. The cabin had trash inside, But for the most part it was a good experience.
Rayaltor FThe truck was in bad condition. Dirty inside and had been hit on the back of the Driver's side. The panel was hanging out pretty significantly which can be dangerous.
vivian cThe truck was disgusting. I hated to touch anything. If I had known I wouldn't have rented it.
Rachel MSuper nice folks!! Will definitely do business here again!
Ashley SI reserved a tow dolly and was not provided one and I was still charged.
Michelle P2 rear tires were flat. Had to keep putting air in the tires
Colin MRien
henry eThe truck is an accident waiting to happen. The brakes are bad, it drove horribly. At 144k plus miles that truck is dangerous. If I wasn't in a time crunch I would have returned it and went somewhere else.
Anitra PService the vehicle and/or ensure it is maintained properly. The truck left a huge oil stain in my driveway over night from a leak.
Curtis WGreat customer service they treat you with much respect love them
Letarsha P