Great customer service. I'm really happy customer
Cesar A.
Customer Reviews for A1 Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The new Computer system for U-Haul system. Needs to be better implemented with the U-Haul Franchisee's. The Franchise had no idea how to implement the new system. Big Kerfuffle.
Damian M.I've already told all my buddies that you have a couple of motorcycles trailers
Bill M.Best customer service experience. Very happy customer
Cesar A.Really can't think of anything !!
Robert B.Location is fine. UHaul however is unorganized and frustrating to deal with. Mistake after mistake.
Jesse B.Wonderful customer service and a very easy pain free rental process from start to finish
Nastashia E.Great location, friendly staff
Ryan M.I wouldn't recommend U-Haul to my enemies after this.
Gavin L.When u rent a trailer that's suppose to 5 x 8 and it's really 4,4' x 7,6'' i icouldn't get my shed on it the trailer was definitely not 5'wide
Thomas M.I rented a motorcycle trailer. When our car had an accident we were unable to return the trailer at the required time. It would have been much more convenient for us if we could have left the trailer at the location where the accident occurred,3 provinces away!!! However, because a change to one way rental was not allowed it necessitated another trip to retrieve the trailer. That cost us another 1000 dollars. We were pretty disappointed with this outcome. We had planned to bring it back but the accident made it impossible to return. Rental vehicles don't come with hitches.
Theo D.The rental place was fine, it was the online service sending me to this location instead of the one I booked that was wrong. Then sending me to the wrong drop off address so I had to call in to get that taken care of so I didn't get extra charges then mixing up the mileage amount and charging me too much! Poor service and quite stressful!
Norma M.This location is fine, but I would strongly discourage people from using UHAUL.
Taryn C.Very nice people
paul F.Such bullshit!!!! Will never rent uhaul again from red deer Rented trailer for a day paid in full at 12:30pm pick up the manger did not as for a proper drop off time as we wasted 3 hours after we paid looking for fucking hitch since you don't rent out the proper hitch size , had to drive to calgary and back , they tried triple billing us been dealing with this bullshit for almost a month fighting them will never use this location again absolute bullshit!!! So much of my time wasted sitting on hold a handful of times
Bryce C.The people running that location don't have a clue what they are doing. It took an hour to “check in†and pick up the unit I had already reserved
Lee T.A-1 storage is the best. Thanks to Patsy, Rhonda and Zac!!!
Christine A.Very satisfied with everything
Geoge T.Everything was very satisfactory, and Staff Is wonderful. Thanks
Kevin U.Accomodating and prompt service
Benjamin F.Rhonda handled the trailer rental great.
Margaret C.Some of the additional items that were requested like the dollies and moving blankets that were ordered online were not in the truck when it was picked up.
Dana W.Great trip overall. From the pickup to drop off it was a minimal stress process. Toughest part was the drive itself and the truck was up to the task!
victor A.Rien
Mel M.Personnel amical
Wallace F.Both ladies were very lknowledgable and extremely thorough. They went out of their way to assist me with my situation and get me set up and running after the extremely poor experience in Innisfail. I would like to receive a ph call regarding the Innisfail experience. Thank you, Regan. 403-845-0785
Regan L.amanda was simply amazing she looked after all my concernsand responded quickly i hope you have more like her keep up the great work amanda
KENNETH F.Very nice ladies took some time to get to me as they were very busy but so nice and easy to talk to
Chad D.No personnel to help. Office closed at required drop off date. Very difficult for 80 year old woman to lift trailer from hitch
Virginia H.I was shocked to discover that even though I booked 2-26' trucks months ago for 3 days, I found out two days before that I would have to drive from Calgary to Blackfalds (north of Red Deer) to pick them up! I had to cancel appointments and other people helping to drive had to leave work and lost income as a result. It was exceptionally stressful and a very challenging situation to try to solve.
Jane M.It was torture trying to rent the uhaul. Very confusing for us older people who are not up with all the apps and such. The procedure was not explained very well and it was extremely slow. I was not sure of what to do when returning the uhaul other than take a picture of it. My billing was a disaster. I had to get clarification as to what was the actual billing. There were charges and credits to my credit card. A total of 6 with no clear amount charged. Not impressed at all!
Diane L.Nothing customer service was excellent and all my needs where exceeded. Will use this location again.
Mark G.This was an after hours drop off so I didn't go in the building or connect with any if the staff. The yard did seem very organized, though.
Murray F.Have me drive extra miles and spend extra on gas to go to a location that is closed?!?! Surely a Red Deer location could have taken this 10ft Cub Van..... Makes ZERO sense....
Matt C.Very friendly and helpful
Terry P.This location knows what they are doing. Very easy drop off. Very professional, I'd recommend this spot to anyone
BERNIE S.Friendly staff, knowledgeable and equipment was in good condition
Ryan C.Let 3 miles over the limited miles slide
Darren S.Patsy and the other staff at A-1 storage go above and beyond time and time again.
Meaghan B.Easy, no hassle service, one of the easiest companies to deal with. Thanks so much
Ryan G.All good
James B.The location was supposed to provide dolly and moving blankets I paid for in advance. They were not included, they were not answering phones all morning and when I eventually got through they had no record I paid for these items.
Dawn M.Service was great from the A1 location. Truck wasn't clean before receiving it.
Bryce P.Very rude snd un accommodating…the person there obviously had a really bad day or week, or needs to find a position not in customer service
Patrick C.Customer service was absolutely terrible. The lady that helped me get my uHaul was very rude and talked over me, telling me I wasn't listening to her, when I actually was. She was not listening when I told her that the debit machine wasn't working and she told me that it was my fault. I would never recommend coming to this location to anyone.
Keith A.Very courteous and great customer service.
Stephen H.Nothing. Just don't leave Blackfalds. This was so convenient for myself and my Mom. Storage unit we have was also found clean and convenient. Merci
Shane C.The person we talked to did not answer our questions and when we went to pick up the uhaul everything had to be changed due to her telling me the wrong information. Made it a very frustrating experience.
Cameron M.You overcharged me and took it out of my account before the situation was resolved, I am not happy with your service at all.
Frances O.The truck was an absolute mess. Falling apart, bumper fell off while on the highway, steering was all out of whack, brakes were horrible, never did a walk around with me, said there was 3/4 of a tank of gas but there was half a tank.
Ryley H.The woman at the counter was wonderful, knowledgeable, and quick!
Madison Z.My only complaint/concern is that the mirrors were not adjustable. This is a dangerous thing as all drivers need to be able to maximize their visibility for safe lane changes.
Mary L.I told Blackfalds Uhaul about a bald tire on car cargo trailer driver side , also the wiper blades were not nice and the passenger side was ripped . I brought the truck back with more gas than what I took it out at and would like a credit for that . I spent $ 1903. 02 in fuel , does that sound normal to you ? Gary
GARYC D.