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Bobby l
Customer Reviews for AAA Storage Brenham
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The return of my trailer (2 day rental) was on a Sunday when the rental location is normally closed. I had to download and use the U-Haul App for the first time. In attempting to do so I was locked out of my account and could not execute the return process remotely. It took 3 phone calls to U-Haul customer service and 2 "wasted" hours of my time to get my account unfrozen so that I could complete the transaction and "return" of the trailer.
mark kThe very best Uhaul in brenham! Melody is wonderful to work with!
Charles HI can't think of area that needs improvement. The equipment performed perfectly, the truck was clean, very easy to drive and maneuver. The staff was great including the telephone staff. Nancy and the supervisor Jason really helped but especially Melody, the manager. Melody was absolutely great, she assisted me in finding and insuring that everything went well with my schedule and trip. In the future, I will only do business with that office and Melody. Thanks again Melody. Bob H.
robert HAll good
James EUsed online after hours service to check in. Fast and easy
Kendra KTell them in advance to bring extra muscle. I had to get another customer to assist with the trailer because the employee and I could not lift the tongue to hook the trailer up. Then the trailer was not chocked and rolled back into another trailer which lodged that trailer's tongue underneath the one I had rented.
Sedonia PSelf return is helpful.
cherryl gExcellent service. Fast and friendly.
DOUGLAS BOnly thing I can think of is there needs to be a sign that states "all prepaid cards will need deposit" on door. Everything was perfect
Jonathan DVery professional, helpful, courteous and friendly. I will use them again.
Kimberly LComplete detail, of operation if the person don't know how operate. Make sure all rubber connector are on all hooks so chains don't come off while in transport.
Billy aI have rented from the Brenham store on HWY 36 several times and have never been disappointed. Owner of store has always been helpful and informative and I have never been disappointed. I would always recommend this store to anyone that was looking for rental.
PEGGY GGreat Customer Service
Jessie MMy experience was as good as it could get and all of my expectations were met or exceeded. I would definitely used this location to rent again.
John BCan't think of a thing.
Unice BVery smooth process using my phone overall..Truck was dusty and mildly dirty like a work truck, but I guess that’s normal.
Troy CNothing Everthing was handled wonderfully great customer service
stephanie oCustomer service was excellent! My only complaint would be the difficulty of location. It would be helpful if the facility had flags with AAA name waving at the entrance of parking lot or at the end of hwy.
priscilla GMelody was fantastic in getting this set up and got me out the door quickly
Barry GVery pleased with this facility and the person working there.
Durward CCustomer service was super, she was very helpful and friendly.
Evelyn PGreat communication and convenient drop off
Efrain GDropped off key and truck after hours.
Melody TMrs Smith was very helpful and accommodating. We appreciate it. Thank you.
Richard WThe owner meet me outside and took care of everything within 10 minutes. Great Customer Service.
Marcus MGreat personnel, very professional
THOMAS HVery nice lady at the counter!
Valerie Qvery helpful and friendly. great experience
Justin BMellonie was awesome! She was so helpful with everything! I really appreciate her bubbly personality and her willingness to help me through this process.
Sandy BProblem the a/c system. Not working
Cesar OLady in front office was very knowledgeable and helpful in helping me with my choice. She helped us with the hookup and showed us how to unhook trailer. Will always go back when I need help in moving.
PEGGY GHonestly there was nothing to improve on. Everything ran smooth and the young lady (I don't recall her name) was such a joy while setting me up. The process was clearly explained and ran smooth. Definitely a 5 star experience
Jason MWOW!
LAWRENCE WMy experience with Uhaul as a whole was terrible. The unprompted cancellation, last minute changes in pickup locations, constantly changing information, and terrible customer service from some individuals give me no reason to ever recommend this company to anyone. There were some very helpful individuals (Angela at the Bluff Springs pickup location was enormously helpful), and some very unprofessional ones, but overall the company has glaring issues in communication and organization. I would strongly recommend anyone reading this to consider any other option for moving.
Sean MEverything worked out very well. Very friendly and helpful.
KELLI RThe unit I rented was not available at location designated. Had to drive almost 50 miles to pick up the unit received. I rented a certain size and received a confirmation to the order, with price confirmed. Upon pick up, which was not available, is the reason I traveled the extra mileage and incurred an increased charge.After notifying headquarters I was given a runaround and no resolution was attained. Needless to say, this was not a satisfying experience and I will never, I mean never use U-haul again, nor will I ever recommend your service to anyone. It was an ugly and costly experience!
David SNothing. Everything was great!
Sandra LLeft turn signal not working, right reverse light not working other than that everything was great.
carl HPersonnel was very helpful. I would suggest that you check the mirrors. The driver side mirror was night tight enough and would not stay where you put it. This presented a problem in being able to see. I called another uhaul location and they didn't have an allen wrench to tighten so had to call road service. Include the allen wrench in the truck and this would save a lot of problems. This is the second time I have had an issue with the mirror and including the wrench would have avoided this.
Christy SIt’s a shame they are closing
BRYAN Hif customer reserves a unit then it should be kept but apparently someone else got it Hempstead Tx and i had to drive to Brenham. when I reserved unit on 08/01 it as available
Miguel OTail light was not functioning locations are unable to correct this situation and even sitting at a large location in Round Rock Texas I had to call roadside assistance and wait about an hour because absolutely no locations carry a taillight. However they were very nice and at least tried to help. Another location I approached at 5412 N Lamar Rd in Austin TX had very rude counter agents and demanded me call roadside assistance and refused to provide the phone number or even make any attempt to provide any assistance the counter agent was extremely rude and was yelling at the outside worker that was making an attempt to help me in some capacity. Yelling "He's going to have to look up the number I don't have it!" I'm never going to recommend this location to anyone because of that.
MICHAEL Dthe automated check in and check out systems malfunction. I had to try for a full hour to get checked in and received additional requests for verification which were misplaced. who carries their passport or rental agreements around on a daily basis. can ask this in advance but not when trying to get a truck going in the middle of nowhere away from home. checkout malfunctioned to a point I could not complete the process. Not happy at all. but not sure you care.
MARC PThat trailer was a pos
Jason CMy experience with this UHaul location was excellent! The manager Melody is so honest and accommodating. I would recommend AAA Storage Brenham to my family and anyone else needing help moving or storing your home valuable or antique family heirlooms or furniture.
Brian BHelpful quick
karen hThis review is not for the location. This review is for UHAUL. I was supposed to get my truck from a location here in town and three days later they changed truck size and location on me to a town nearby. Then the night before I have to start loading up I get a call and am told that I have to pick the truck up an HOUR AWAY! I was moved around too many times and had to get an uber to pick me up and literally had to pay expensive gas to an hour away location! I am a disabled veteran awaiting back surgeries. That is why I made reservation days ahead and confirmed my spot. WTH UHAUL??? I literally had to spend three times the original money due to gas uber plus two extra hours due to the drive's worst experience ever!
Jose PThis is won of the best U-Haul locations in Texas!!
Brian BIt's was totally awesome great and perfect. When we move again it will be U- haul all the way. Thank you her everything in finding us a trailer for last Saturday. It was the perfect size.
danny SWe had ordered blankets for the move but there were none in the truck at the time of pickup
Elizabeth M