Customer Reviews for AEM Construction
(U-Haul Neighborhood Dealer)

Évaluation :

5

Good customer service. Great experience!

Évaluation :

5

Nothing, you get what you need, return it and go. Friendly, courteous, easy to do business with.

Évaluation :

5

Just want to let you know that the Lady who helped me with my rental was very nice and helpful, she assisted me with my transporter to make sure it was safe for me before leaving their parking lot and same thing when I got back to their location. Very happy with their service and good experience. Will recommend this location to anyone.

Évaluation :

2

You can start by eliminating the balance due for this rental. Stressed filled, worrisome transmission issues: R = delayed slam; between 10 and 15 miles per hour, the truck's transmission seems to slip. As o thought would happen, instead of reimbursing, me your equipment failure, no one has reached out with an apology. Roadside Service customer service representative was helpful and considerate.

Évaluation :

5

Ìt was easy. The return was simple

Évaluation :

3

The cab needs to be vacuumed after several users. The engine skips on idling as well.

Évaluation :

5

Mariana was excellent. Terrific service provided.

Évaluation :

1

The uhaul wouldn't start. I assume the battery was dead. It didn't even try turning over. I had to wait about an hour even to get a call from roadside assist, which means I would have to wait again for someone to get out to me, and again for the repairs. I was on a schedule and I had to just book another uhaul that was nearby. I need a refund for this one because I never moved it one inch. Since it was an after hours drop off, the site wouldn't let me return it with no change to the odometer, so I had to say I moved it 1 mile. But I never moved it at all. I also had to guess at the fuel gauge, because I couldn't turn it on to check. I need a refund, and ideally also a discount on the other uhaul I had to book for the trouble. Merci.

Évaluation :

5

The young lady Service agent was exceptionally professional and knowledgeable. The truck was in good shape. Honestly, I will visit this location again when I need a truck in the future because of the young service agent's professionalism.

Évaluation :

3

I was charged a $25 cleaning fee for a water bottle and a couple of clean napkins

Évaluation :

4

great experience - we had an issue with unlocking key box but eventually it worked.

Évaluation :

5

I think it should be a requirement that ALL uhauls be rented with a full tank of gas and returned with a full tank of gas. It gets complicated when trying to get to the right amount on a tank less than full. People Will typically over pay for gas fill. Make it simple. Full tank when rented full tank when returned. And harsh penalty if not.

Évaluation :

5

Free Liquor.

Évaluation :

1

The back smelled like urine the front smelled like cigarettes. The dolly I order & apparently charged for wasn't there. There was no ramp to load a washer & dryer on it so I had to lift them both by myself. On top of the location being in a random parking lot next to a few shady & closed down businesses. Never again with uhaul.

Évaluation :

5

Very professional and helpful.

Évaluation :

1

The truck I had reserved wasn't even at the location. I had to call and wait on hold for forty minutes, and then had to pay more for a bigger truck because it was the only one available. It also said that the truck I had reserved was hand delivered and to wait for the location to open, but it was Sunday and they were closed and I had chosen to pick up with my phone.

Évaluation :

3

I originally booked it for pick up @ this location aND IT STATED DROP OFF WAS A SOUTH COBB UHAUL. THEN WHENIT CAME TIME TO LOOK AT DROP OFF IT HAD CHANGED BACK TO AEM. NO HAPPY ABOUT THAT.

Évaluation :

5

Best location I’ve ever been to! Highly recommend!

Évaluation :

3

I was given a trailer with a bent axle, took until the next day to get it replaced.

Évaluation :

5

Highly recommend this location! Marianna and the entire staff are very helpful and professional! This office location is like none other!!!

Évaluation :

1

This girl was so rude and she didn't even ask me anything. Just go ahead to overcharge me money on my car. She doesn't have any customer service experience at all.

Évaluation :

5

Marianna offers outstanding customers service! I would highly recommend this Uhaul location to all I know!

Évaluation :

5

The lock was a little hard to remove. Other than that great service.

Évaluation :

1

Lack of knowledge of necessary lighting accessories as well as not acknowledging giving incorrect info by representative caused anxiety of traveling to destination safely

Évaluation :

4

The person I met with was very helpful, professional, and very nice. I had a very positive experience.

Évaluation :

5

U-Haul and AEM have it together... Quick, clean, and everything was well maintained... Made this a great experience

Évaluation :

4

Rental Equipment, dolly and moving blankets, were unavailable at time of pickup.

Évaluation :

2

The office girl was not knowledgeable and even suggested that I take a trailer with non-functioning lights.

Évaluation :

1

Everything

Évaluation :

4

They open office very late

Évaluation :

3

I had the truck picked up and they sent me a contract saying there was 3/4 gas when there was only 1/4 gas tank. Fortunately, my driver took a picture of the gas level. Obviously, didn't look the truck over at all.

Évaluation :

1

be more transparent & clear with pickup options. i was listed as the “pick up person” when the account was created & i was unable to do so for over an hour. uhaul also didn’t answer my first 4 phone call attempts. phenomenal vehicles, subpar service.

Évaluation :

5

Fantastic service and very friendly and accommodating staff

Évaluation :

2

Despite the fact I returned the rental truck during published business hours, no was on site or available by phone. Fortunately, there was one space available to leave the truck, otherwise I would have had to seek another return location

Évaluation :

5

Great service! Pick up went smoothly

Évaluation :

2

The parking lot at AEM is very difficult & confusing. You can't turn into it from southbound S Cobb Dr, and you can't make a left turn out of it. Also, 2 of the 3 entrances are blocked off, and there are big signs that make it seem like you're going somewhere you're not supposed to. No problem with lockboxes on office building.

Évaluation :

4

From pick up to drop off AEM was great. The best customer service.

Évaluation :

5

I checked in online so the actual check in at location was simple and quick. The person who checked me in was polite, professional and pleasant.

Évaluation :

3

Was told it was okay to drop off once the store was close but was not informed there would be an after hour fee. Wouldn't have done it if I would've known...

Évaluation :

3

I didn’t received any of the rental equipment that I ordered (except the actual truck) and I ordered shipping supplies and they didn’t come until after I already moved.

Évaluation :

3

The vehicle's engine almost blew up! Overheated at s dangerous level!! Technician was sent the next morning and found almost no fluid in radiator. He used about two gallons!! Vehicle worked well after that BUT it left me stuck at the gas station overnight as I could not drive it!!! I slept overnight in the cab.