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Starasia C
Customer Reviews for AKE Holdings
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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file:///var/mobile/Library/SMS/Attachments/ef/15/25595DC8-1024-4150-B90B-8E16CED8D0BB/IMG_5560.MOV This is the drop off location! Hard to find, a wild dog in the yard.. the man who came out has tried to have the attack dog removed but animal control won't. Have you considered posting pics of the location in the woods? We drove by multiple times, I can tell you after a long day of moving driving over 100 miles and it's starting to get dark. This was difficult for us to find let alone try and park the U-Haul.!
Monte SEverything was organized and satisfying.
Zaquan BI was not made aware of return policy for this location until after I picked up the truck, at no point did they mention I would have to return it back to the original location, and was charged for the miles to return it ,I made contact once I was done and was advised at that point if I didn't return to the original location I would be charged double. I should not have been charged for miles when I was only 2,7 miles from the nearest uhaul. If it stated this in the contract I didn't receive it timely, the person that handles the contract was not at the location.
Tina WNo improvements needed. This rental went smoother than anticipated, everything was ready at pickup and return was quick and easy. This will be my go to location in the future.
Russell CIt wasn't a location the sign was barely recognizable and it's behind a small apartment building I never seen nothing like it before.
TAMMYMARIE CNo.
John FTruck is in very bad shape. Body wise and drivetrain. Handles badly and engine skips and misfires,with exhaust leak at manifold.
Johnny KThey double charged me for miles when it was suppose to be one flat rate
Jemaine SS.O.
latasha wEverything I had a reservation that was messed up multiple times I was charged $500 more than what the reservation said even once taxes were add I paid way more than was quoted for had to drive to several locations to get auto transport. I will never be using U-Haul again
Caroline MProfessional, friendly, very patient & reassuring with instructions for a first time renter.
Pamela RThis was our second time using this location over the last few months and Kenny who manages the place has always been top notch. He goes out of his way to make sure your taken care of! No problems with the trucks and he always has what you need. Definitely appreciate his customer service and will continue to do business with him when in need!!
Margie DExcellent customer service!
Stacy WThe tie rod needs a enlightenment to drive it was very horrible when you tried to turn or driving it
Latoya BThe location is not ideal, the driveway is very small, it makes it difficult to pull in and out with a large vehicle. However the service was fast and easy. The truck was in good condition and I didn't have any issues.
SHANEKE THard to find. Difficult to find out where the real entrance is
Matthew RImprove the Wi-Fi! We couldn’t even connect to the U-Haul app!
Christopher GKenny was awesome and took great care of us!!
Margie DKenneth was excellent
Jessica MThe only reason why a customer would want to frequent any business or continue to buy any product is great customer services and great quality, which this location definitely offers because of Kenneth who runs this location. He is terrific! Thank you Kenneth for going above and beyond expectations!!
maurice mGreat experience. Sure do appreciate all the help. Thanks to Kenneth.
jeff pNo one was there. Was very confusing..
Clarence BVery dangerous location… seriously located behind a super shady house that's been converted to a quadplex. You have to drive down a dirt driveway and go BEHIND the house(literally every horror movie) and then NO ONE comes out to help you. You do everything over the phone and then it's just on you to hook up trailers. Extremely bad. Worst experience ever with Uhaul…
Cass KOwner is very rude 478-787-6323 called about the bill wasn't helpful and very rude
Tiffany MExcellent Customer Service. Very receptive to my questions involving turn in and location. Went the extra mile to make sure my experience with U-Haul was great. Merci.
Ray MThe location was extremely convenient for us, as we live in the area.
Richard PI could not pick up my uhaul at my scheduled time. After calling customer service she was unable to help me and was very short with me (though I was honestly very patient and polite with her). I was transferred and someone else was able to find me. After getting there I had to wait 15 minutes for someone to meet me. He was great though. I did my pre-inspection of the vehicle online and noted that the driver side mirror was broken. When I got me bill the next day, I was charged for the broken mirror. I've reached out to customer service about that and am still waiting to hear back from someone.
Michael WHaving the drive way or the entrance more visible to the public.
Irene WThe supervisor manager was the best yet
Milton JThe site is hidden, I passed by it twice, it was down a dirt road.
Gordon SThe equipment that I rented was a little faulty. The issue wasn't major and I was still able to get the job done. On a scale of 1-10 I'd rate it a 7.
Alexis JNear my house so it was an easy pickup for me. I was able to get the truck soon after I arrived. The guy explained everything to me and was very helpful.
Allen GHorrible communication. Tried calling the owner several times for pick up and drop off with no response or callback.
Lanedra BThe location is an old house hidden from view by an overgrowth of trees and brush at the street. The U-Haul equipment is located mostly behind the house. There was a very small sign located by the driveway, but I would have missed it if I hadn't called and asked directions and looking for it. The guy we met was pleasant.
Glen HDo not permit U-Haul to operate out of someone's home. Difficult to find. Yard is nothing but mud from the truck traffic. Stood outside to conduct business. No office of any kind in which to conduct business. No walk down of truck. No review of mileage or fuel in tank. Had to ask about light on dash.
David SMaybe have some 4 wheel dollies on hand. Something you can stack boxes on easy for the ladies to roll to their destination with a handle on it, not the little dollies with no handle on to it.
Anthony HDrove by this place for years didn't even notice it was there. Gas level was lower than the app said.
Deven BThis was a easy & simple process. I love it & my POC Guy was so friendly & polite! Super helpful!
sharon lKenny was amazing. He made the moving experience very easy for my family.
Sheila EHe was very friendly and professional, and the location was great.
michael wI have been dealing with Mr. Kenny for a while now and he has always been taking care of his customers. He goes over and beyond to make sure that his customers are well taken care of. Go on over and meet your Big Brother ( Mr. Kenny) it's a family affair.
Shawn NThis truck had a foul smell and was dusty and dirty. The man who was supposed to meet us did not show. He then told me his friend was bringing me the key. He was also a no show. When I finally reached the guy I was going to meet he told me the key was over the visor. We were supposed to get the truck for the 19,95$price because they didn't have the small truck I wanted. I was charged for way more miles than I drove this truck. When we picked it up we almost ran out of gas before we could get to an open station. I will never use a U-Haul again. I feel like I was treated very poorly by both rental places I used recently. These people seem to be an unsavory bunch who rent out your product. You need to be more selective when using the U-Haul name.
Regina CWorked great as is
Jonathan YThe location was a little difficult to find because of the angle of the driveway, but that can't be changed. Picking up was a breeze and the person that assisted us was phenomenal!
Gregory MService was great !
NAOMI NPlease improve signage to make it clear that this is a Uhaul location. It looked like a residence, and I did not see the signage until I passed the location and turned around.
Matthew HAlthough I had no issues with renting the uhaul the experience of lack of personal customer to business was odd I only talked over the phone and never meet the dealer in the dealing Although Kenneth was professional and courteous and ready to to help in anyway, the lack of personal and customer experience and not dealing face to face was very uncomfortable for me but I am old fashioned and not proned to doing business over the phone or internet. This is the only reason I would not recommend this location personally. Other then that everything went smoothly
James H