Customer Reviews for AR Wireless & Multiservice LLC
(U-Haul Neighborhood Dealer)

238 évaluations

19027 Frederick Rd   Gaithersburg, MD 20879
(1 Mile South of Middlebrook Road at High Point Drive)

(301) 685-6582

Heures

  • Mon–Tue
    De 7 h am à 9 h pm
  • Mercredi
    De 7 h am à 7 h pm
  • Thur–Fri
    De 7 h am à 9 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 7 h am à 9 h pm

Services dans cet établissement :

Pour nous contacter

(301) 685-6582

19027 Frederick Rd
Gaithersburg, MD 20879
(1 Mile South of Middlebrook Road at High Point Drive)

Services dans cet établissement :

Heures

  • Mon–Tue
    De 7 h am à 9 h pm
  • Mercredi
    De 7 h am à 7 h pm
  • Thur–Fri
    De 7 h am à 9 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 7 h am à 9 h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

ADITYA RAJA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER P. 
Évaluation :
2

The truck looks dirty in the back it took me 1 minuto use the broom o he 20' truck, i had to ask for the blankets (they were clean)

Luis Felipe L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jordan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maribel L. 
Évaluation :
1

The people responsible for the business should be on the property not yelling at customers for making a reservation when they decided there day was over and they want to go home. And a Indian family lived I. This location with bugs crawling everywhere I won't be back!

PHILLIP S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
1

This was the absolute worst experience that I've had with U-Haul. If this were my first experience I would NEVER us your company again. I can't believe that you let this guy have your name and trust your customers to him. The business is hard to find and located on a really busy road, with a steep and curved driveway. After finding the business, it took me over an hour to pick-up my truck which was supposed to be a contactless pick-up. This made me late meeting my movers and added stress to my already stressful day. I arrived a little before 7, found my truck, stepped through the check-out process, and then was told to go inside to get the key. Yet, the place was not open. My key was supposed to be in a lock box. I called the number listed on the door and no one answered. I saw another door, climbed over garbage and used mattresses to get to this door. The lock boxes were here at this door, but of no use to me. Inside this door was a pile of family shoes, so I assumed the owner lived here. I pounded on the door for 15 minutes (while on the phone with U-Haul customer service) until the guy came to the door sleepy and in his pajamas. The guy had me walk through the pile of garbage again to get to the business door. I waited for him to boot-up his computer. When he finally got it booted up he says "oh you did it online". I ask if I can have my truck, to which he replied it wasn't ready. He then proceeds to remove garbage and U-Haul stuff from inside the truck that was supposed to be ready for me to pick-up 24/7. He tried to take the moving blankets I reserved, but I argued with him and he finally left them. The drive way to this place is steep and narrow. He did a 20point turn to get the truck pointed down, while he has me standing outside in the cold wet waiting for him. My friend that dropped me off was waiting at the end of the driveway because there was no room in the driveway for the car while the truck was turned around. A woman leaves the house while we're waiting in the driveway and starts blowing her horn for the car to leave the driveway. This isn't an easy location to just pull out of the way. It's a busy road that requires several miles of driving and 2 U-turns to get back. So, she kept blowing her horn while waiting for my friend to move. Which he didn't because he wanted to ensure I had my truck and was okay. I am absolutely appalled that I was asked to deal with this person and was treated like this by U-Haul. I had initially selected a location that I had used before and had a pleasant experience with. It's crap that my reservation was switched to this place. He should not have any trucks, but had 6 of your 20' trucks while the functional business didn't have any.

Jennifer B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

anthony S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GREGORY W. 
Évaluation :
3

More organization in where to park cars and where to park trucks. Maybe signs

JOSE D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Preston S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD V. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Gregory S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

victoria skumatz A. 
Évaluation :
5

Excellent

Mikhail K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL A. 
Évaluation :
5

This was a very easy process and management was so helpful! I would definitely return to this location for future rentals!

Victoria L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James J. 
Évaluation :
5

Guru is really good guy. He's in the interest of the customer. He flexible and treat his customers like his own. I will always rent from him.

Alfred O. 
Évaluation :
3

the property really needs more parking and a wider entry/exitway.

Charles N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Afeite D. 
Évaluation :
2

The peson in charge could be better at customer service and communication. We made attempts to communicate to change drop off location. The staff was not very attentive to listen to the customer and then responding. He disrupted the customer when attempting to communicate. The truck was in a great condition but just better professional communication will be appreciated. Merci.

PedroAH A. 
Évaluation :
4

I am not sure, if you have a plan like this; but it will be great if you have a lease plan with unlimited mileage. Thanks a lot!

Vic C. 
Évaluation :
1

Bad customer service, yelling at customer, not present at time of pick up, overcharging for rental.

Dedeene T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Assion E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oscar F. 
Évaluation :
1

Right side view mirror was broken when I first got the truck didn't realize until left location. Truck was parked in wooded area so I was unable to fill inspect truck before departure. So it made the move much more difficult.

David F. 
Évaluation :
1

We had no choice but to take the truck due to time constraints, however, that truck should not have been rented out as the whole mirror on the right side of the truck was taped up. Causing a very dangerous situation as there was poor visibility and inability to view right side of highway and cleat paading vehicles since the mirrors could not be adjusted.

Joel S. 
Évaluation :
5

Trucks here are mostly in disrepair and not well maintained. Broken mirrors, broken windshield. People are nice but the vehicles are not.

Richard M. 
Évaluation :
1

A better service

Nyamalum V. 
Évaluation :
1

this U-Haul location 19027 Frederick Road, Gaithersburg, MD 20879 is a disaster. There is no place to park. trucks are all over the place. The office is always closed with a illegibly hand written sign to call a number which is hardly readable. The people are extremely nice. All that needs to be done is to move them from their house to a better location. Their "so called" office too is a mess.

Mohammed A. 
Évaluation :
5

The truck was dirty inside, but other than that everything else was fine.

Stephen L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Assion E. 
Évaluation :
2

My reservation included 2 pieces of moving equipment. Not until I got there was I told that there was no equipment available. Truck was dirty in cab and in back where I had to put all of may furniture and items moving from apartment. Owner of this location was nice and lent us his own personal piece of moving equipment. Move was harder and took so much longer because we had to wrap all items to not get dirty and had one less piece of moving eqipment. Very disappointing experience for sure

Monica C. 
Évaluation :
2

The right mirror was duct taped to the vehicle, which made it not adjustable and unstable, however, no other trucks were available at this location to substitute so we were stuck with it. It was extremely dangerous and should not be allowed to be used by customers.

Kyle E. 
Évaluation :
1

Vehicle that was reserved was not available.

Cynthia R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Joseph B. 
Évaluation :
1

Engine is on the verge of total breakdown.

John P. 
Évaluation :
5

Very friendly people

Kpakpovi A. 
Évaluation :
2

The truck had high mileage, struggled up hill and broken passenger mirror which made it difficult to change lane or back up in tight spot. I was left out in the rain for 20 minutes waiting to pick up my truck- knocking and looking around the building... then I found a text number to text to that fell off the door and was torn up. Upon returning, I was 45 minutes late; there was no one in the office again and I end up being charged for other full day when the uhaul manager or owner apparently decide to show up after 7pm and listed that i dropped the truck off at 7:40pm when i dropped off the key at 5pm.

Francis S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

abner C. 
Évaluation :
5

Exceptionally polite and courteous customer service.

Mohammed A. 
Évaluation :
5

Guru is very helpful and dependable! He's the only person I rent my trucks from!

LISA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason K. 
Évaluation :
4

That place is a little hard to drive in for a 20 footer trucker, but otherwise it is overall good.

Geng Y. 
Évaluation :
1

Overcharged on mileage 4x what was actually driven. Facility not well maintained nor open at 7 as specified.

Jeffrey R. 
Évaluation :
5

Salesman was great and I felt valued as a customer. No hidden-up charges I was thankful. I'm a business owner and we must always remember customers vote by coming back or not. I will return to this location, just be honest and upfront with ALL charges. They were. Best Kevin

Kevin S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kevin M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tallegra B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
3

Service was good. Check in/check out was simple. The vehicle was dirty both inside and outside. The inside of the truck was filled with cigarette smoke. There was mud inside the cab, on the floor, seats, stirring wheel, as well as outside on the truck. The bed of the truck was covered with chunks of dried mud. I understand trucks are returned in all kinds of conditions, but the interior could have been wiped down and the bed of the truck could have been swept out.

Tammy H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KHUY L. 
Évaluation :
1

Hh

Sonia O. 
Évaluation :
2

Trailer was in mud and did not have the right plug for light connection. I had to go buy an adapter and they wouldn't take that off my bill. Added an hour to my pick up time. Location and parking situation is horrible.

Louis S. 
Évaluation :
3

That truck was dirty and cigarette smell stinks

German T. 
Évaluation :
4

Make sure the reserved truck is available, as mine wasn't and I hade to drive there again later

Lev P. 
Évaluation :
5

Thank you very much for the excellent service and attention given, it was very fast and without as much bureaucracy as in other offices, again thank you very much 🤝🤝🤝

ROGER H. 
Évaluation :
5

Merci!

Rene H. 
Évaluation :
4

The van is too full of dust

Jerry L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BALAGURU R. 
Évaluation :
5

Outstanding service

THANIGASALAM A. 
Évaluation :
5

Great customer service and convenient location .

LIDIA A. 
Évaluation :
5

Everything is already alright, thanks for the service

Diakaridia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mihipaalage P. 
Évaluation :
2

Prépare vehicles to be driven off site without extra maneuvering

Emily B. 
Évaluation :
5

👍 i think nothing for me for me everything was good😀👍

ROBIN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VALENTIN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SRINIVASAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GILSON P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIMEON H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COLLINS N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALLAUNTRIA Y. 
Évaluation :
5

Perfect

SERGE D. 
Évaluation :
2

I had pre-booked a dolly and furniture protectors, yet when I arrived these items weren't available. I booked at least a week in advance. I'd understand if it was a last minute order and the items weren't available, but people should be able to get the items they ordered in advance. Other than this, the staff were very curteous.

Amra S. 
Évaluation :
4

New place. Limited parking and a little hard to find, but it got the job done. Operator was friendly and helpful.

EVAN F. 
Évaluation :
3

The truck was really beat up. The seats wouldn't adjust. Was obviously a much older vehicle than I have rented in the past.

Deanie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chelle M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rajinder B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bahar H. 
Évaluation :
5

friendly and professional

Roberto A. 
Évaluation :
3

Don't let blankets sit outside. If you find blankets outside and they're wet, out them in a dryer. The key drop off box is not attached to anything, which is risky.

Ian L. 
Évaluation :
3

Location was okay, but inside seemed slightly messy and had a urine smell. Wasn't set up like a regular U-haul location.

Christopher L. 
Évaluation :
1

I wish there was a no-stars option. I was overcharged for a van. I reserved the van for two hours, with no equipment, and with the gas the same as I received it. I drove 35 miles in total. The owner charged me 1,29/miles. This is unacceptable. My total charge should have been around $57, and he charged me $71. Je

Tina S. 
Évaluation :
3

The guy will charge without explained why. There trucks are dirty and the one rented has a hole on the back that can cause injury.

KOMI A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jody F. 
Évaluation :
2

Office was a mess and you had to step over multiple piles of junk on the floor to get anywhere. There is no parking for customers. The trucks/trailers were all crammed in and it was a car ballet to move everyone's personal vehicles and U-Hauls to get the trucks out to the customers.

Jeff T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS G. 
Évaluation :
2

The guy charge for a 1/4 of gas that I didn't used. Never going back to that place.

OSCAR O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Louis S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHARLES B. 
Évaluation :
5

Excellent customer service

THANIGASALAM A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sunil L. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

Retour
Haut de la page