Customer service was excellent. I would recommend this U-Haul to everybody. The best experience I've had with the U-Haul.
Henry r
Customer Reviews for AST Pitstop LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Merci.
Erlinda CGreat service!
Alonso MMerci
hany gThank you very much for your Great Service Customer you have.. Thank you
edwardo gAmazing customer service from Junior! Thank you for all of your help.
Susan BThank you very much for your great Customer Service.. You Guys are the BEST.. Thank you
edwardo gGreat U-haul pick up location. Fast and efficient check in and drop off. Extremely friendly staff. Everyone was welcoming and friendly with nice smiles. And it's a very clean garage and mechanic shop that I might possibly return to for business if I am ever in the need of car repairs or oil changes.
Karlie MMoving day is hectic and stressful as is and not being able to rent the Uhaul truck as planned was an added inconvenience to the situation. Extremely frustrating.
Noah LFast and easy
Samuel JThank you Pitstop for your Great Customer Service..Excellent place to rent a Uhaul.. Thank you
edwardo gExcellent Customer Service.. the Best place to rent a U-haul .. Recommend it 100 %..thank you very much.. see you soon
edwardo gExtremely good customer service, they went above and beyond what I expected.
Darrick GThe guy that helped me was friendly and welcoming. I reserved online and was not sent to the big U-Haul location so service was much quicker than I have had in the past.
Melanie HLiterally the easiest rental process ever. Great location and Junior was so helpful. I would definitely go here for my next rental needs
DORIS OExcellent Place to Rent a Uhaul..Best Customer Service Pitstop in Redlands is the Place.. Thank you Very Much
edwardo gThe Best..The Best place to Rent a U-haul.. Excellent People.. If you want to Rent a U-haul AST Pitstop In Redlands is the Right Place to do it.. Thank You very Much
edwardo gGreat service, easy transaction, and nice equipment. we will definitely rent from here again in the future. Merci
Alicia RCustomer experience was the best that I've ever been to with haul. They took care of me and saved me money because doing the in line app had me paying 100 over what I needed to and the guy at this place redid my order and I love that he was thinking about the customer and not gauging me. Highly recommend. Very convenient location too
Victoria MThe Best Customer Service.. The Best Place to Rent a Haul.. Thank you Very Much
edwardo gExcellent Place to rent a Uhaul.. Thank you very much
edwardo gI’m happy with my experience
Andrew SHad a great experience! Quick in and out!
Jennifer MI turned in the vehicle and still have not received my refund
Courtney HAll I needed was a pickup. It was ready for me when I came, and the return was smooth. 'Junior' made the entire process effortless. Very satisfied customer!
Geir FPlace was hard to find, nerd bigger signs
Juanita ANothing to improve. You guys are awesome!
Sandra SJunior was the employee that helped me at the AST and he was so friendly and easy to work with. Je les recommande fortement.
Jennifer HEveryone was very professional and accommodating. Highly recommend this location!
kim kThe guy who gave me the truck was very kind and professional.
shelley bNo need to improve Jr was very accommodating and knowledgeable of the rental process as well as the return .. Made it fast and seamless! Thank you !!
Vicki VThe gentleman that dealt with me was fantastic. Very pleasant, helpful and thorough. Although the facility has a workshop, the technicians were not upset by the truck and Tralee blocking access to the shop for a few minutes
Ian HVery Friendly staff. Easy in and out. Thank you
Timothy LThe trailer could have been swept out a little better, but other than that it was well worth the money. The employees were helpful.
Joseph FMoving is already stressful and this location eased my mind!
Priscilla MI can't think of anything that would improve the service provided. The staff is 10x more helpful than any other rental shop I've been to. Outstanding.
Phil BPick up and drop off was super easy. Person at desk was friendly and helpful Would recommend to other people
Edward CGentleman that helped me was fantastic. I think his name was Junior. Merci.
DANIEL JEasy process to reserve, and easy return after hours. No issues.
Michelle VSo much more helpful and better customer service than the Uhaul center in Redlands
Jacob MJunior was very helpful. Thank you
Dennis BHorrible experience. Customer service was horrible, they made a mistake and still charged me when they said they wouldn’t.
Kendra CCalled and stated would be returning the later due to having finish unloading the truck myself after my girlfriend back was hurting. Returned the truck at 4:45 pm. I handed over the keys after parking the vehicle. Then I get a charge for 57 dollars and another charge for 30$ for not paying the charge of 57 dollars in 7 days, which I didnt know I had until an email couple days later. Would have been nice to know when I dropped the truck off I would have another charge and then to be charged 14 dollars and Im not even driving the van for coverage is ridiculous. It will make me think twice using uhaul again
Carson BThe website was horrible it over an hour to self rent and self return failed. Very bad experience. I read on a time schedule before my storage was closing soon.
Albert VWe did a night return. Did not see or meet anyone. Online person was best help on return!! Thanks much see you again soon!!!!
louis pI was extremely happy with my experience. The person who helped me was awesome. Would rent here again.
robert cJust hoping I get my gas credit!
oliivia nBest customer service here! Every time!
Jones WThe staff made it so easy I felt like I was stealing their time. Merci encore!
Philip BThe UHaul app is pretty spotty. The locations was great
Mitchell SVery polite gentleman
Teresa JNothing. Had a Great experience
irene rSuper easy. Truck was new, very powerful. Very positive experience renting and returning.
Brent MOpen early
Arnold PJR. WAS AWESOME - EXTREMELY COURTEOUS & HELPFUL WOULD DEFINITELY USE AGAIN - THNX
juan lNo one was there despite being there during normal business hours.
Douglas VYou guys are just amazing God bless thank you.
Paushida ZThank you, excellent customer service.
Giuseppe SI love these friendly local uhaul shops. They are much more convenient than the bigger ones.
Ting CJunior was an excellent representative. Very friendly, efficient and courteous.
Jeffrey KThis does not reflect this location but based on my experience, the information I received with the pickup location had the wrong phone number. Other than that; our experience was very pleasant.
joyce cI had no issues but my reservation was quite short.
Leah FFront desk guy was awesome! Thanks for the fast and easy help and will def come back and use your guys services.
Christopher EThis was easy and very convenient for us. The employees were very nice and helpful.
Barry WI have rented there twice and gotten very good service.
Kevin MExcellent customer service! Very professional, helpful and friendly.
Thomas G