Customer Reviews for AAA Self Storage #21
(U-Haul Neighborhood Dealer)

98 évaluations

3262 Randleman Rd   Greensboro, NC 27406

(336) 554-7410

Heures d'ouverture de l'établissement

  • Lundi au vendredi :
    9h am à 1h pm / 2h pm à 6h pm
  • Samedi :
    9h am à 1h pm / 2h pm à 5h pm
  • Dimanche :
    Fermé

Services dans cet établissement :

Pour nous contacter

(336) 554-7410

3262 Randleman Rd
Greensboro, NC 27406

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lundi au vendredi :
    9h am à 1h pm / 2h pm à 6h pm
  • Samedi :
    9h am à 1h pm / 2h pm à 5h pm
  • Dimanche :
    Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

The manager was very friendly and helpful

Kevin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bryant G. 
Évaluation :
3

The windshield was dirty. Had trouble with the lock to get the key out the back. Had to call customer service. Steering Wheel wasn't aligned. Just stressful.

Durrell B. 
Évaluation :
2

People are living out of the storage unit and we're harassing me for chargers and food and stuff Plus I waited at 10pm at night for a whole hour almost to get my code because the app glitched and nobody was answering the phone

Angel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca H. 
Évaluation :
5

The beginning of my experience was horrible. I initially booked my reservation pick-up and drop-off for the location closest to me (on Market St.). At the Market St. location I was sitting for 30 minutes before being seen and when someone was ready they told me I did not have a reservation despite booking and having an email receipt dated for over a month prior. Management argued with me about when I booked my reservation and scolded me for being late, although my reservation was set for 5 hours. Management stated that they had been out for days of the van I reserved. The also told me I had no reservation, then said that the reservation had a time stamp of 8:30 that morning. Management gave the impression that my reservation was not to be believed. Management called around to find me another location for use and stated that I would have to go to Randleman Rd., would have to rent a bigger vehicle and would be charged full-price and mileage. This did not make sense to me but due to needing to move I went to the Randleman Rd. location. At the Randleman Rd. location I had the best customer service experience with Marcy. She was friendly, informative, and swift! Thankfully, she had the vehicle I had originally requested. She truly changed the trajectory of the day.

Alexus A. 
Évaluation :
5

Very nice lady at the front desk!

Tiauna R. 
Évaluation :
5

Equipment was clean. Something didn't sound right. I have rented lots of U-Haul upto 26' and never heard anything like that.

Nilda G. 
Évaluation :
5

AAA personnel are very helpful and courteous. I would rent from them again. The addition of the blankets and hand truck attached to the truck seems like a gimmick. We actually had them remove the hand truck as it gets in the way. The blanket bag is non-removable.

Roy H. 
Évaluation :
5

James and the other employees were great! Trouble free rental. Went ther twice in 2 days.

Alvin F. 
Évaluation :
1

The problem with my rental experience was based primarily on the lack of clear information regarding the pick up of rental using the 24/7 truck share. The instructions led me to believe that I would be able to get the keys from the 24/7 truck share key box outside the location however, the box was unlocked and didn't have any keys. I then waited over 30 minutes on hold with customer service while I figured out how to gain access to the keys that were locked with word lock on back of truck. I received the truck with 3/4 full and returned it with the same amount of fuel and was charged for additional fuel charges. This is poor service all around! I'm not pleased at all!

Otis P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kimberly P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dyron S. 
Évaluation :
5

Rien

Dana B. 
Évaluation :
5

Quick and friendly service.

BRANDI C. 
Évaluation :
5

Everything was great. Thank you for working with me on the rental!

jeff K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Henry C. 
Évaluation :
4

We have no complaints, service was great, the Uhaul rep was very polite, knowledgeable, and professional. If there was a place to leave the key after hours this would have been a 5 star review. We would have felt reassured leaving the key in an authorized area rather than makeshift.

Elaine B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James V G. 
Évaluation :
5

Nice, friendly manager and support staff. Very accommodating. Vehicle was ready at time promised and the check out was quick and easy.

charles S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sovannazioem N. 
Évaluation :
5

everyone there was nice and they got me in and out quickly

Allison D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brittany F. 
Évaluation :
5

No need for improvement. Everything went very well!

Donna W. 
Évaluation :
5

Nothing everything was great

Eric Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Raymond R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Parth D. 
Évaluation :
1

Mobile App did not work, the lock to the back of the truck wouldn't come open. Took close to an hour to do the mobile check-in.

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
5

Very nice and professional dropping off and picking up.

JESSICA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENYETTA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELODY D. 
Évaluation :
5

Good customer service

DONOVAN C. 
Évaluation :
5

The sales clerk was great & very friendly .

TONY D. 
Évaluation :
5

Truck needed some repairs, door lock, cracked mirror, rear door hard to open. But excellent experimence with staff Marci.

TERRY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phyllis J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMIE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MaryAnn R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micheal H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STACY W. 
Évaluation :
4

Keep the dog in another room

CLARETTA W. 
Évaluation :
5

The rental rate is a bait and switch. I think you should charge a little more for the rental and allow,say, 100 miles before charging for mileage. My mileage fee was almost twice the rental fee. I understand the fuel cost, no problem there. Overall, a very easy experience.

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERICA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anita J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonya T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON W. 
Évaluation :
5

Unfortunately, I was switched to this location, because the person did not show up at the original location where I was supposed to pick up my rental in Colfax, NC. Wasted several hours trying to get a truck. Should have received a discount for the major inconvenience. Will likely look for another company to rent my next truck.

Stephen B. 
Évaluation :
5

I was pleasingly impressed by the professional, promptness and expert experience!! Thanks so much!!

GLORIA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXIS R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Toby S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MEAGAN L. 
Évaluation :
1

when we went to pick up our truck, there was a sour old man who did nothing but complain that we were to early, gripe, gripe, gripe He seemed to be unfamiliar with the check out process and it took almost an hour to drive off...

Evangeline D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan A. 
Évaluation :
5

Great service. Truck was ready and clean.

VIRGINIA F. 
Évaluation :
3

I was told upon scheduling that my total with travel fees, length of truck etc would be $55 . I get to the Randalman rd location, there was a little trouble checking in but after 20 minutes of being there i was able to get the truck reserved.

ANGEL G. 
Évaluation :
5

Truck was in great shape. Both Uhaul providers were very helpful. And I learned something about the uhaul pictures on the trucks. Find the hidden uhaul guy.

Debra J. 
Évaluation :
5

Very friendly staff

Mark S. 
Évaluation :
2

I was charged for fuel and I should not have been!!! I was told it was a little above 1/4 tank. When I got in the truck it was exactly at 1/4 tank. Spoke with the lady who was really nice and she directed me not to do a self check out but wait to get an email in the morning. Just checked my email and noticed I was charged 3 gallons for gasoline. Also that was the worst uhual I have ever rented. It had some broken glass in the back, made a strange noise a couple of times, and also had a whining noise to it. Shame I have to leave a bad review because the lady was really nice. If it wasn't for her I would have rated poor

Jarret P. 
Évaluation :
5

Although, I was not quite an hour late due to being so busy moving, However I was charged so severely.

RENEE B. 
Évaluation :
4

While the facility, truck and workers were excellent...uhaul was frustrating, I didn't get the location I requested and wasn't made aware of the change

CHRISTOPHER D. 
Évaluation :
5

Perfect experience. The lady that rented me the truck was perfect.

CHARLES S. 
Évaluation :
1

Everything

Darius T. 
Évaluation :
2

The person that was at the counter was very rude.. which all that is going on in the world today customer service is a real priority and should be taken very seriously.. thanks for your service but I will not be using this business and will not recommend it either

STACY T. 
Évaluation :
5

Customer service was was always excellent, friendly, kind.

FAITH J. 
Évaluation :
5

Awesome service and we loved Bailey

Edith M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CASSANDRA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SYEDA M. 
Évaluation :
3

Was NOT pleased with being charged extra money when i was quoted one price and charged a higher rate!

Sonia B. 
Évaluation :
5

The mobile option for pick up was a breeze! It made our life so much less stressful being able to come and go as we please, versus having to wait for a location to open up and have it back by the time they closed.

Robert C. 
Évaluation :
5

My process from start to finish went very well. The customer service rep was very pleasant to work with. Nothing to recommend.

Valtracy D. 
Évaluation :
5

Do you actually fill up the gas? You charge an out ragest amount if not filled to previous amount. Yet also when a customer returns it higher no insensitive. When i received the vehicle it was also really low on gas and im just curious if you charged the previous customer to have it be filled while not actually doing it.

Jeremy S. 
Évaluation :
3

Cleaner vehicles, and partial re-embursement or discounted mileage rate when returning the vehicle with more fuel than what it was rented to us with

Allen N. 
Évaluation :
5

Everything was great

SHALONDA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen B. 
Évaluation :
1

Have an employee that can navigate the online system, computer savvy, and able to complete the transaction in a timely manner.

Temekka B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BONITA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BONITA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JERRY L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DASHA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal C. 
Évaluation :
5

Good customer service

Carol M. 
Évaluation :
5

staff was courteous and helpfull

Marella P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marsha P. 
Évaluation :
2

Make sure that your customer is fully educated on how to retrieve a code that they never received before closing & locking the door in their face. I know it's social distance but it was also cold & about to rain & me & my niece had to stand outside because we got dropped off. We had to wait 30-45 mins before we got the right information.

Ronisha H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tanisha W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
5

Keep up the great work, This company is very reliable and the staff had a great positive attitude. -km, Greensboro North Carolina

Kwame M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheryl M. 
Évaluation :
5

Your front desk lady was great!! Very helpful!!!

Erika N. 
Évaluation :
5

Martha was EXTREMELY friendly and helpful and worked with me.

KAYLA W. 
Évaluation :
5

App experience was a bit troublesome. Received an error at the end of pickup, which caused me to have to call in any way. At drop off, the mileage was out of whack, but I was thankful there was a box for discrepancies. Final confirm received via email was correct.

Zakiya T. 
Non les évaluations ont été soumises pour cet établissement.

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