Customer Reviews for AAA Sentry Storage
(Concessionnaire U-Haul dans le voisinage)

233 évaluations

6303 Krempen Ave   San Antonio, TX 78233

(210) 653-6315

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h30 pm
  • Sam : 9h am à 5h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(210) 653-6315

6303 Krempen Ave
San Antonio, TX 78233

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h30 pm
  • Sam : 9h am à 5h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The only thing that went wrong is that I was sent instructions to go online, but when I followed the link, I did not have the right password, and I tried to have it send me instructions to change my password, but it never sent anything to either the email address or the phone number, therefore I could not do that. I was supposed to pick up the truck at 8:30 AM, but I could not, and I had to come back when the storage place was open, which was 9:00 AM. Other than that, everything was good.

Paul L. 
Évaluation :
5

Great customer service and great facility.

cathleen c.  |  Expérience générale 
Évaluation :
5

AAA Storage did a wonderful job! Thank you for your years of such helpful service and the friendly conversations with the wonderful staff over the years. Thank You so much!

ERNESTO F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ahmed E. 
Évaluation :
3

Front desk lady seem overwhelmed with handling customers. Took nearly 30 minutes to just check in. She did extend my time by an hour though

MARIO V. 
Évaluation :
2

Lots of issues and I never signed a contract.

Jacklyn G. 
Évaluation :
5

Excellent customer service. Caring, friendly, and welcoming. My experience with this location was the best. The ladies were just wonderful. Thank you!!!

RUDOLPH D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heidi G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
5

Great place. The office staff were awesome.

Dennis A.  |  Expérience générale 
Évaluation :
1

When I went to pick up a truck, blankets, and a dolly they did not have a dolly or blankets. I asked why no one had contacted me to let me know and she said that is not something they do and told me to go to another location to get it. I had appliances to move and I needed a dolly. I was also very time constrained. This was very unprofessional in my opinion.

WILLIAM S. 
Évaluation :
5

Vanessa is the greatest.

ROBERT C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BLAINE P. 
Évaluation :
1

When picking up the truck employee was extremely rude and did not know how to do the rental process in the computer. My pickup time was 11am. It took employee 2 hours to wait on 2 people. I left at 1pm.

ANGELA Y. 
Évaluation :
5

Customer service representative was great! Pleasant experience with her and will be renting from that location again because of her outstanding service and professionalism!

JOHN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig M. 
Évaluation :
5

Very easy pick up and drop off. I would definitely use again.

Nicholas C. 
Évaluation :
5

I rented a van that was sufficient for my needs. Everything went smooth. Merci.

MAURICIOANGEL Z. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PAUL A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
4

Great service and overall great experience. The one thing that I would ask to improve is to ensure that all items requested on the original reservation are available at the time of rental for use within the move. Unfortunately, none of the equipment was available as per my requests on my reservation.

Melissa G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISAAC Z. 
Évaluation :
5

easy check in and out, great person at the desk (I don't remember her name, true 5 star)

ROBIN D. 
Évaluation :
5

Never really had personal contact with this place, but it was convenient and easy. Thank you. My only comment for improvement has nothing to do with this location. The app didn't work on my android phone so I had to use the website which was a bit difficult and frustrating on a phone. However, it really did only take about an extra 15 or 20 minutes to figure it out.

Lene G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert A. 
Évaluation :
5

always great service

VERONICA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

salvador G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PEDRO H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARLON F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENNETH DESHAUN E. 
Évaluation :
4

I left the key in the lower middle console. There was no key drop box.

LAKEEM D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLEVIADE V. 
Évaluation :
5

Easier than expected

Rodrigo B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rene A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Victoria F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTOINETTE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

victoria M. 
Évaluation :
3

The young man who assisted me in procuring my rental , I believe his name was something like Asheem, was exemplary. He is a young black man who I believe may be a regional rep. Part of my career was spent in employee acquisition. He is the kind of employee I was always on the lookout for. He had an excellent demeanor, was friendly and knowledgeable about the product and excelled in regard to customer satisfaction. I would hope his upward advancement in the company would accelerate.

robert H. 
Évaluation :
5

Vanessa is always kind and helpful.

JOSE GILBERTO D. 
Évaluation :
2

The provider didn't record the truck's mileage prior to letting me rent it. On my online submission I put my estimated travel miles as 85. But I only ended up driving around 40 miles (was too tired after my 2nd trip and just decided to stop moving anymore items). The man still charged me on the estimated 85 miles plus another 8 miles. He said I even went over. I shouldn't have assumed that he had the mileage recorded. Truck was good but the previous user left the blanket bag open so I also mentioned that before driving the truck. Now I'm thinking that the man did not check the truck at all before letting me rent it.

Joseph Andrei B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anjanette R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christiam O. 
Évaluation :
4

Notify customers of your web app's planned maintenance window beforehand, or at the very least, prevent customers from booking a reservation time during this window. Our 10:00 AM pick up turned into an hour-long process because the U-Haul truck share web app constantly going down for a 'planned maintenance outage window'. Had a known about this predetermined downtime of the app, I would've reserved a different time to pick up the truck and saved myself the annoyance on an already stressful day due to the move.

Tanweer R. 
Évaluation :
1

Took an hour to get keys for the truck. I even reserved it several days before. I was the only customer, it should NOT have taken this long to get truck. Took FOREVER!!! Actually took longer to get truck than it did to move furniture After paperwork was done, Allen tells me the lockbox was stolen and didn't have keys for the truck. Why would he do the paperwork and charge my credit card if he had no keys?!?? As he's walking around looking for them, I actually find them! They were sitting in counter next to the computer he had been working at for the past hour. Totally unacceptable and Uhual should be embarrassed

ryan H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Samuel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Max V. 
Évaluation :
3

When someone books a reservation, you take their card info. When I went to pick up my rental, your systems were down and I was unable to get my rental on time, because you couldn't process a payment.... You have my card information. It is unacceptable to deny a paying customer when they've provided form of payment for your services. Especially when the issue is the company's fault, not the customer. I know I wasn't the only customer "inconvenienced" with that issue this past weekend. You cost people time, man power, and money to no detriment to yourself. As a big corporation, it is your responsibility to take care of your customers and you definitely did not do that. I will not be recommending you to anyone.

leanna J. 
Évaluation :
3

We called customer service and was told we could take all 3 rentals to one location. When we got there we were told it was not the correct location and corporate was wrong and tried to charge us an additional 300 $to drop them off there. They gave us the location we were supposed to take them to and told us the were open at 8. When we got there they were closed. It took us another hour to check them in on your website. Very frustrating.

leonard R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lauren C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Severiano R. 
Évaluation :
3

They were closed when we dropped off the truck and car hauler. I wish they had an accessible parking lot for drop off rather than parking on the side of the street. And the key drop did not stand out well compared to other locations I have been at that had the bright orange box to look for.

Michelle M. 
Évaluation :
5

Very convient quick transaction pleasant staff.

Trilma D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John A. 
Évaluation :
3

Didn't give enough mileage to travel. Construction and accident detours added some extra miles to the trip. I was charged extra for the mileage. Not fair.

Steve L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse G. 
Évaluation :
5

Easy pick up and drop off. Staff was friendly.

Katherine K. 
Évaluation :
2

After representative checking the trailer out specifically told me that it was ok to drop the trailer outside the office on Sunday, the clerk I called in to make sure everything was ok told me I was not allowed to drop the trailer after hours and would have been held liable if anyone had stolen the trailer. They need to get there policy's straight and then not blame the customer.

Joshua W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

At first I was skeptical about this process. About maybe being charged for unknown damages or used materials, gas, etc... but after the whole experience I am super pleased with this service. Even through my return process glitched, the customer service lady helped out greatly and was able to resolve the whole issue. Will be recommending and using the service again! :)

Mathew T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel D. 
Évaluation :
5

I was charged an extra 15 $for an unknown reason. I filled the gas tank beyond what was required, I caused no damage to the truck, and I returned it early. Also the mobile pick up was a fiasco that cost me 2 hours of my personal time to correct. The delay primarily was due to the excessive hold time.

Adam B. 
Évaluation :
1

This was the worst experience of my life. Customer Service is non exciting, their equipment broke down, I didn't receive an apology or any form of compensation. Do not do business with AAA Uhaul and storage

Laurie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marina F. 
Évaluation :
3

Make sure the desk attendant is actually at the desk when people walk in.

lourrin N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adriana L. 
Évaluation :
5

The service here was great. I actually went 5 miles out of my way when there was a dealer closer due to the customer service at the first place I stopped at. Customer service is everything and I would rent from them again.

Thomas D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nora S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christina S. 
Évaluation :
5

Awesome customer service, very fast and friendly.

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alex S. 
Évaluation :
5

Staff was excellent and also office spotless

ron F. 
Évaluation :
4

Tow dolly was not hooked up properly by agent; corrected after inspection

THEODORE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alex L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robbin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lamont W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector S. 
Évaluation :
1

Charged me for gas that i had already paid for and at the same line that i got it from at from the original store.

Lorraine C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Zenaida G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vaughn C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clint H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Erica E. 
Évaluation :
5

Great location, minutes from where I was unloading.

Corby B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

angel P. 
Évaluation :
4

Good job, new the equipment, easy to deal with, fast and to the point.

Tom A. 
Évaluation :
5

I had reserved an appliance dolly but it was unavailable when we went to pick up the truck. The person at AAA Sentry Storage found one at another facility and brought it to my house where we had already started loading.

Mary K. 
Évaluation :
5

Very pleasant experience. No hassle. Recommend this place.

Herbert M. 
Évaluation :
5

Keep up the good work and the clerk was very professional and courteous!

LOUASSOU D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAVIER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAQUEL B. 
Évaluation :
5

I had no problems renting from AAA Sentry Storage. The only issue I had with the truck was that the surface near the end of the truck is slippery because the metal is very smooth. I slipped off the truck and fell to the ground. I don't fault U-Haul. I only mention this so others will be aware.

Steven G. 
Évaluation :
5

??????????

FLOR A. 
Évaluation :
4

The agent who helped me was great, friendly and very helpful. The location is easy to find.

Melissa L. 
Évaluation :
5

Nice experience

Matt S. 
Non les évaluations ont été soumises pour cet établissement.

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  • Icône de camion de déménagement
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