Customer Reviews for AAA Sentry Storage
(U-Haul Neighborhood Dealer)

285 évaluations

6303 Krempen Ave   San Antonio, TX 78233

(210) 653-6315

Heures d’ouverture

  • Mon-Fri: 9 am–5:30 pm
  • Samedi : de 9 h a.m. à 5 h p.m.
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(210) 653-6315

6303 Krempen Ave
San Antonio, TX 78233

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 9 am–5:30 pm
  • Samedi : de 9 h a.m. à 5 h p.m.
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

joshua ramirez 
Évaluation :
5

I recommend it , and going to start using in as my location to rent

jose cruz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Berard 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matthew Valladao 
Évaluation :
2

Confusion on which truck to take, no dolly was available to rent, attendant was slow and not very knowledgeable. Was not informed when renting the vehicle there was no ramp. Then when trying to return truck the 1st person I called was no help. The location on Burnet Rd. In Austin Texas was fantastic.

donna Reyes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Majid Salamah 
Évaluation :
5

Le client n'a pas laissé de commentaire.

veronica mataafa 
Évaluation :
5

excellent service and customer service, they helped me on the phone with everything because I couldn't make the reservation, highly recommended in general

Alexeis Cespedes 
Évaluation :
5

It was painless

William Whitcraft 
Évaluation :
1

I didnt do business with you. Do not send anymore email to me. I am not even in this state. Go away

jose diaz 
Évaluation :
4

I returned the U-Haul after hours so I didn’t even park in the business or get help from any employees.

Elizabeth Garza 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eutimio Salazar 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristina Newton 
Évaluation :
2

Make.sure to include the dollies you paid for. Not having the appliance and furniture dollies made my move harder and longer

LARRY WILLIAMS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Johnson 
Évaluation :
5

Thanks

ADRIAN TUTT 
Évaluation :
5

I will miss you Vanesa, Jim, and Paul.

Royal Jackson Dossett  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim Munoz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YVONNE EZELL 
Évaluation :
5

Excellent service à la clientèle

Luis Ventura Diaz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSANNA HILLNER  |  Expérience générale 
Évaluation :
4

I'm so sorry I dropped off the keys before finishing up the return rental on the sight. I was so tired from moving.

EUSEBIO GALLEGOS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER FLORES  |  Expérience générale 
Évaluation :
3

The truck was really slow to get up to speed, there was a loud wining noise coming from the undercarriage, and the steering wheel alignment was off. If it wasn't for that I would leave a 5 star rating.

Patrick Johnson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel Salazar 
Évaluation :
5

No changes, all was superb!

Dallas Anderson 
Évaluation :
5

Miss Garay is very efficient, thanks.

GOTRDO HEREDIA 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Zachariah Norton 
Évaluation :
1

complete scam. $11 rental tax? I have to pay to pay. Website states 30 free miles, instead charges all miles. $31. Over all total, including $10 for gas which I should have never filled up, fuck your company. $161 from the website, $29. All bullshit lies.

Steven Reyes 
Évaluation :
3

First, I was told and agreed to, when I accepted the vehicle, it had a full tank, and the gauge did appear to be full…but upon return, I did stop and topped off the tank, it took just over 4 gallons in. My mileage recorded and billed for was just under 19 miles. The dash reading told the truck averaged just over 14 mpg. Something is not right about that! I put over $12 of gas back in it…and should have only taken under $5. The oil life monitor read it required an oil change. And the two right tires showed low. Otherwise, it was fine.

JAMES GUEST 
Évaluation :
5

Pleasant staff.

Jim Porter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerrod Green 
Évaluation :
3

Online reservation is a little bit long & tedious.

Shuran Strong 
Évaluation :
5

S.O.

Cat Casals 
Évaluation :
4

The vehicle I drove had a bad transmission. as I drove it would slip between 2nd and 3rd gear.

matthew mechell 
Évaluation :
2

Service was incredibly slow. Truck has nearly NO brakes when it was rented to me. Check engine light was on too. We had put 12 miles on it when it was returned. We told the office person about the mechanical issues. She noted it, went outside for about 5 minutes, came back in but hadn't tested the brakes. Never renting from there again.

SARA BRAUNER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sandor szog 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary Sheppard 
Évaluation :
5

Experience with this U-Haul company was a delightful. The employees was very kind and helpful. The truck was clean. I returned it early and employee was very kind and helpful.

Celeste Mcduffie 
Évaluation :
5

N.D.

JAMES WHITMAN 
Évaluation :
5

Vanessa was very friendly and helpful. She even communicated any updates to me prior to truck pickup. I'm glad I went through this location for UHAUL.

Laquisha Hough 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Meserve 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew Meserve 
Évaluation :
4

It's very difficult to contact U-haul. And not easy to navigate through the app process

Lee Molpus 
Évaluation :
5

Can’t think of anything.. convient location, good equipment and good customer service.. very satisfied

Kim OConnor 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Ramlo 
Évaluation :
5

The staff were really pleasant to work with and would send reminder a few days before rent was due which I liked. I needed more room and they let me know when one came available. My only complaint was rats got in and ruined a few things. I let the office know and they had people out to take care of the problem so be careful with wicker baskets they seem to like those and make sure boxes are well sealed. Would definitely use again.

barbara duncan   |  Expérience générale 
Évaluation :
5

Easy doing business with this facility. They had exactly what I needed for storage, and were even willing to work immediately with me at a time I thought the unit (I rented) may not be large enough; very accommodating.

robert fields  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stacie Madrigal 
Évaluation :
1

This truck was in the poorest condition of any truck I have ever rented. It was dented all over and the ride was terrible. It beat me up all the way from Texas to Missouri. I spent $1200+ dollars that I wish I could have spent somewhere else.

Kyle Beard 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oziel Cano 
Évaluation :
5

Your app is terrible. It would not let me upload the pictures it requested. It just kept looping around. And the wait time on customer service is absolutely ridiculous 50-60 minutes to get help on your faulty app! That's just sad!

michelle medrano 
Évaluation :
5

The only thing that went wrong is that I was sent instructions to go online, but when I followed the link, I did not have the right password, and I tried to have it send me instructions to change my password, but it never sent anything to either the email address or the phone number, therefore I could not do that. I was supposed to pick up the truck at 8:30 AM, but I could not, and I had to come back when the storage place was open, which was 9:00 AM. Other than that, everything was good.

Paul Lamping 
Évaluation :
5

Great customer service and great facility.

cathleen cordova  |  Expérience générale 
Évaluation :
5

AAA Storage did a wonderful job! Thank you for your years of such helpful service and the friendly conversations with the wonderful staff over the years. Thank You so much!

ERNESTO FERNANDEZ  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ahmed Elghazali 
Évaluation :
3

Front desk lady seem overwhelmed with handling customers. Took nearly 30 minutes to just check in. She did extend my time by an hour though

MARIO VALLES 
Évaluation :
2

Lots of issues and I never signed a contract.

Jacklyn Galvin 
Évaluation :
5

Excellent customer service. Caring, friendly, and welcoming. My experience with this location was the best. The ladies were just wonderful. Thank you!!!

RUDOLPH DUNCAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heidi Gildersleeve  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Smith 
Évaluation :
5

Great place. The office staff were awesome.

Dennis Addington  |  Expérience générale 
Évaluation :
1

When I went to pick up a truck, blankets, and a dolly they did not have a dolly or blankets. I asked why no one had contacted me to let me know and she said that is not something they do and told me to go to another location to get it. I had appliances to move and I needed a dolly. I was also very time constrained. This was very unprofessional in my opinion.

WILLIAM SCHROEDER 
Évaluation :
5

Vanessa is the greatest.

ROBERT COLEMAN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BLAINE PRIER 
Évaluation :
1

When picking up the truck employee was extremely rude and did not know how to do the rental process in the computer. My pickup time was 11am. It took employee 2 hours to wait on 2 people. I left at 1pm.

ANGELA YOUNG 
Évaluation :
5

Customer service representative was great! Pleasant experience with her and will be renting from that location again because of her outstanding service and professionalism!

JOHN BONNER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig Mey 
Évaluation :
5

Very easy pick up and drop off. I would definitely use again.

Nicholas Cruz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john treat  |  Expérience générale 
Évaluation :
5

I rented a van that was sufficient for my needs. Everything went smooth. Merci.

MAURICIOANGEL ZAMARRIPA 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PAUL AGUILAR 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John Duke 
Évaluation :
4

Great service and overall great experience. The one thing that I would ask to improve is to ensure that all items requested on the original reservation are available at the time of rental for use within the move. Unfortunately, none of the equipment was available as per my requests on my reservation.

Melissa Garcia 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISAAC ZAVALA 
Évaluation :
5

easy check in and out, great person at the desk (I don't remember her name, true 5 star)

ROBIN DEHART 
Évaluation :
5

Never really had personal contact with this place, but it was convenient and easy. Thank you. My only comment for improvement has nothing to do with this location. The app didn't work on my android phone so I had to use the website which was a bit difficult and frustrating on a phone. However, it really did only take about an extra 15 or 20 minutes to figure it out.

Lene Griego 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert Aguilar 
Évaluation :
5

always great service

VERONICA MATAAFA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

salvador garcia 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PEDRO HURTADO 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARLON FURLONGUE 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENNETH DESHAUN EVANS 
Évaluation :
4

I left the key in the lower middle console. There was no key drop box.

LAKEEM DUPORTE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLEVIADE VILLARREAL 
Évaluation :
5

Easier than expected

Rodrigo Bejarano 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rene Allamby 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose Del Bosque 
Évaluation :
5

I was very pleased with my experience at AAA Sentry Storage. Thank you. Nick Villejo

NICK VILLEJO  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Victoria Flores 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTOINETTE WISEMAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devin Ganaban 
Évaluation :
5

Le client n'a pas laissé de commentaire.

victoria morin 
Évaluation :
3

The young man who assisted me in procuring my rental , I believe his name was something like Asheem, was exemplary. He is a young black man who I believe may be a regional rep. Part of my career was spent in employee acquisition. He is the kind of employee I was always on the lookout for. He had an excellent demeanor, was friendly and knowledgeable about the product and excelled in regard to customer satisfaction. I would hope his upward advancement in the company would accelerate.

robert holcomb 
Évaluation :
5

Vanessa is always kind and helpful.

JOSE GILBERTO DEL BOSQUE 
Évaluation :
2

The provider didn't record the truck's mileage prior to letting me rent it. On my online submission I put my estimated travel miles as 85. But I only ended up driving around 40 miles (was too tired after my 2nd trip and just decided to stop moving anymore items). The man still charged me on the estimated 85 miles plus another 8 miles. He said I even went over. I shouldn't have assumed that he had the mileage recorded. Truck was good but the previous user left the blanket bag open so I also mentioned that before driving the truck. Now I'm thinking that the man did not check the truck at all before letting me rent it.

Joseph Andrei Benavidez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anjanette Russell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christiam Ormaza 
Évaluation :
4

Notify customers of your web app's planned maintenance window beforehand, or at the very least, prevent customers from booking a reservation time during this window. Our 10:00 AM pick up turned into an hour-long process because the U-Haul truck share web app constantly going down for a 'planned maintenance outage window'. Had a known about this predetermined downtime of the app, I would've reserved a different time to pick up the truck and saved myself the annoyance on an already stressful day due to the move.

Tanweer Rajwani 
Évaluation :
1

Took an hour to get keys for the truck. I even reserved it several days before. I was the only customer, it should NOT have taken this long to get truck. Took FOREVER!!! Actually took longer to get truck than it did to move furniture After paperwork was done, Allen tells me the lockbox was stolen and didn't have keys for the truck. Why would he do the paperwork and charge my credit card if he had no keys?!?? As he's walking around looking for them, I actually find them! They were sitting in counter next to the computer he had been working at for the past hour. Totally unacceptable and Uhual should be embarrassed

ryan howard 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Samuel Cabello 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry Munk 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Max Vogel 
Évaluation :
3

When someone books a reservation, you take their card info. When I went to pick up my rental, your systems were down and I was unable to get my rental on time, because you couldn't process a payment.... You have my card information. It is unacceptable to deny a paying customer when they've provided form of payment for your services. Especially when the issue is the company's fault, not the customer. I know I wasn't the only customer "inconvenienced" with that issue this past weekend. You cost people time, man power, and money to no detriment to yourself. As a big corporation, it is your responsibility to take care of your customers and you definitely did not do that. I will not be recommending you to anyone.

leanna johnson 
Évaluation :
3

We called customer service and was told we could take all 3 rentals to one location. When we got there we were told it was not the correct location and corporate was wrong and tried to charge us an additional $300 to drop them off there. They gave us the location we were supposed to take them to and told us the were open at 8. When we got there they were closed. It took us another hour to check them in on your website. Very frustrating.

leonard Rando 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lauren Cody 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Severiano Rodriguez 
Évaluation :
3

They were closed when we dropped off the truck and car hauler. I wish they had an accessible parking lot for drop off rather than parking on the side of the street. And the key drop did not stand out well compared to other locations I have been at that had the bright orange box to look for.

Michelle Murray 
Évaluation :
5

Very convient quick transaction pleasant staff.

Trilma Davis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Allen 
Évaluation :
3

Didn't give enough mileage to travel. Construction and accident detours added some extra miles to the trip. I was charged extra for the mileage. Not fair.

Steve Le 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES MEDBURY 
Évaluation :
5

Pleasant experience

Dennis P Pellegrini Jr  |  Expérience générale 
Évaluation :
5

Thanks for taking care of my stored items. Merry Christmas!

WILLIAM DAMBACHER  |  Expérience générale 
Évaluation :
5

Fast friendly check in, low price, gated/secure location close to Randolph AFB, great all around.

Privacy Request  |  Premières impressions 
Évaluation :
5

Alan was helpful and had knowledge of everything necessary. Very friendly.

Privacy Request  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

Retour
Haut de la page