Customer Reviews for AAA Storage Brenham
(U-Haul Neighborhood Dealer)

243 évaluations

4205 Hwy 36 N   Brenham, TX 77833

(979) 421-9349

Heures d’ouverture

  • Mon-Fri: 9:30 am–6 pm
  • Samedi : de 8 h a.m. à 5 h p.m.
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(979) 421-9349

4205 Hwy 36 N
Brenham, TX 77833

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 9:30 am–6 pm
  • Samedi : de 8 h a.m. à 5 h p.m.
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

All good

James Elford 
Évaluation :
5

Used online after hours service to check in. Fast and easy

Kendra Korthauer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hordan brumett 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary Edmonds 
Évaluation :
3

Tell them in advance to bring extra muscle. I had to get another customer to assist with the trailer because the employee and I could not lift the tongue to hook the trailer up. Then the trailer was not chocked and rolled back into another trailer which lodged that trailer's tongue underneath the one I had rented.

Sedonia Powell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

amy lessing 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis Warzon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frankie Robbins 
Évaluation :
5

Self return is helpful.

cherryl gilmore 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob Williamson 
Évaluation :
5

Excellent service. Fast and friendly.

DOUGLAS BERGEZ 
Évaluation :
5

Only thing I can think of is there needs to be a sign that states "all prepaid cards will need deposit" on door. Everything was perfect

Jonathan Davidson 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JUAN SPIVEY 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles Hickman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doris Lott 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christina Dougan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patti Koch 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip Martinez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl Horn 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joseph Hopkins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOE PASCHAL 
Évaluation :
5

Very professional, helpful, courteous and friendly. I will use them again.

Kimberly Leverett 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin Baker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fraser Grant 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Freddie Thomas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Wilkinson 
Évaluation :
5

Complete detail, of operation if the person don't know how operate. Make sure all rubber connector are on all hooks so chains don't come off while in transport.

Billy adams 
Évaluation :
5

I have rented from the Brenham store on HWY 36 several times and have never been disappointed. Owner of store has always been helpful and informative and I have never been disappointed. I would always recommend this store to anyone that was looking for rental.

PEGGY GILL 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA HUSTON 
Évaluation :
5

Great Customer Service

Jessie Mikeska 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frankie Robbins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

arboir antiques 
Évaluation :
5

My experience was as good as it could get and all of my expectations were met or exceeded. I would definitely used this location to rent again.

John Budge 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl Horn 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tim Glasco 
Évaluation :
5

Can't think of a thing.

Unice Bass 
Évaluation :
5

Very smooth process using my phone overall..Truck was dusty and mildly dirty like a work truck, but I guess that’s normal.

Troy Carroll 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LENETTE RIDYOLPH 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad Wahlert 
Évaluation :
5

Nothing Everthing was handled wonderfully great customer service

stephanie ogle 
Évaluation :
5

Customer service was excellent! My only complaint would be the difficulty of location. It would be helpful if the facility had flags with AAA name waving at the entrance of parking lot or at the end of hwy.

priscilla Garza 
Évaluation :
5

Melody was fantastic in getting this set up and got me out the door quickly

Barry Graff 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nick tzitzis 
Évaluation :
5

Very pleased with this facility and the person working there.

Durward Cates 
Évaluation :
5

Customer service was super, she was very helpful and friendly.

Evelyn Porter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

larry mitschke 
Évaluation :
5

Great communication and convenient drop off

Efrain Garcia 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LANCE ALDRIDGE 
Évaluation :
4

Dropped off key and truck after hours.

Melody Taylor 
Évaluation :
5

Mrs Smith was very helpful and accommodating. We appreciate it. Thank you.

Richard Ward 
Évaluation :
5

The owner meet me outside and took care of everything within 10 minutes. Great Customer Service.

Marcus Martin 
Évaluation :
5

Great personnel, very professional

THOMAS Hunnicutt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim Allen 
Évaluation :
5

Very nice lady at the counter!

Valerie Quast 
Évaluation :
5

very helpful and friendly. great experience

Justin Baker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID BRANNEN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

matthew elbaum 
Évaluation :
5

Mellonie was awesome! She was so helpful with everything! I really appreciate her bubbly personality and her willingness to help me through this process.

Sandy Bostick 
Évaluation :
4

Problem the a/c system. Not working

Cesar Ortiz-Lopes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA HUSTON 
Évaluation :
5

Lady in front office was very knowledgeable and helpful in helping me with my choice. She helped us with the hookup and showed us how to unhook trailer. Will always go back when I need help in moving.

PEGGY GILL 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerry Neden 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julian Brooks 
Évaluation :
5

Honestly there was nothing to improve on. Everything ran smooth and the young lady (I don't recall her name) was such a joy while setting me up. The process was clearly explained and ran smooth. Definitely a 5 star experience

Jason Mays 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian Cepeda 
Évaluation :
5

WOW!

LAWRENCE WILSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COREE DUNCAN 
Évaluation :
4

Le client n'a pas laissé de commentaire.

keith brast 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanley Sablatura 
Évaluation :
1

My experience with Uhaul as a whole was terrible. The unprompted cancellation, last minute changes in pickup locations, constantly changing information, and terrible customer service from some individuals give me no reason to ever recommend this company to anyone. There were some very helpful individuals (Angela at the Bluff Springs pickup location was enormously helpful), and some very unprofessional ones, but overall the company has glaring issues in communication and organization. I would strongly recommend anyone reading this to consider any other option for moving.

Sean Mecredy 
Évaluation :
5

Everything worked out very well. Very friendly and helpful.

KELLI REMMERT 
Évaluation :
1

The unit I rented was not available at location designated. Had to drive almost 50 miles to pick up the unit received. I rented a certain size and received a confirmation to the order, with price confirmed. Upon pick up, which was not available, is the reason I traveled the extra mileage and incurred an increased charge.After notifying headquarters I was given a runaround and no resolution was attained. Needless to say, this was not a satisfying experience and I will never, I mean never use U-haul again, nor will I ever recommend your service to anyone. It was an ugly and costly experience!

David Sefcik 
Évaluation :
5

Nothing. Everything was great!

Sandra Lester 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana Nguyen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geneva Stafford 
Évaluation :
4

Left turn signal not working, right reverse light not working other than that everything was great.

carl Horn 
Évaluation :
4

Personnel was very helpful. I would suggest that you check the mirrors. The driver side mirror was night tight enough and would not stay where you put it. This presented a problem in being able to see. I called another uhaul location and they didn't have an allen wrench to tighten so had to call road service. Include the allen wrench in the truck and this would save a lot of problems. This is the second time I have had an issue with the mirror and including the wrench would have avoided this.

Christy Sudderth 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Glen Abshire 
Évaluation :
5

It’s a shame they are closing

BRYAN HOBSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MILLARD Davis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob Milburn 
Évaluation :
4

if customer reserves a unit then it should be kept but apparently someone else got it Hempstead Tx and i had to drive to Brenham. when I reserved unit on 08/01 it as available

Miguel Ordonez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorja Schuhknecht 
Évaluation :
5

Tail light was not functioning locations are unable to correct this situation and even sitting at a large location in Round Rock Texas I had to call roadside assistance and wait about an hour because absolutely no locations carry a taillight. However they were very nice and at least tried to help. Another location I approached at 5412 N Lamar Rd in Austin TX had very rude counter agents and demanded me call roadside assistance and refused to provide the phone number or even make any attempt to provide any assistance the counter agent was extremely rude and was yelling at the outside worker that was making an attempt to help me in some capacity. Yelling "He's going to have to look up the number I don't have it!" I'm never going to recommend this location to anyone because of that.

MICHAEL DAVILA 
Évaluation :
2

the automated check in and check out systems malfunction. I had to try for a full hour to get checked in and received additional requests for verification which were misplaced. who carries their passport or rental agreements around on a daily basis. can ask this in advance but not when trying to get a truck going in the middle of nowhere away from home. checkout malfunctioned to a point I could not complete the process. Not happy at all. but not sure you care.

MARC POTEMANS 
Évaluation :
3

That trailer was a pos

Jason Chavierd 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES SMITH 
Évaluation :
5

My experience with this UHaul location was excellent! The manager Melody is so honest and accommodating. I would recommend AAA Storage Brenham to my family and anyone else needing help moving or storing your home valuable or antique family heirlooms or furniture.

Brian Baird 
Évaluation :
5

Le client n'a pas laissé de commentaire.

billy jordan 
Évaluation :
5

Helpful quick

karen hillyard 
Évaluation :
1

This review is not for the location. This review is for UHAUL. I was supposed to get my truck from a location here in town and three days later they changed truck size and location on me to a town nearby. Then the night before I have to start loading up I get a call and am told that I have to pick the truck up an HOUR AWAY! I was moved around too many times and had to get an uber to pick me up and literally had to pay expensive gas to an hour away location! I am a disabled veteran awaiting back surgeries. That is why I made reservation days ahead and confirmed my spot. WTH UHAUL??? I literally had to spend three times the original money due to gas uber plus two extra hours due to the drive's worst experience ever!

Jose Picena 
Évaluation :
5

This is won of the best U-Haul locations in Texas!!

Brian Baird 
Évaluation :
5

It's was totally awesome great and perfect. When we move again it will be U- haul all the way. Thank you her everything in finding us a trailer for last Saturday. It was the perfect size.

danny Steck 
Évaluation :
5

Le client n'a pas laissé de commentaire.

russel martin 
Évaluation :
4

We had ordered blankets for the move but there were none in the truck at the time of pickup

Elizabeth McCarty 
Évaluation :
4

The truck kept on breaking down while trying to move

BRIAN ODOM 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler Kaltwasser 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn Watson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth Arechuk 
Évaluation :
3

Agent told us we would have 400 miles, but we're given less than 3.

Debbie Nissen-Maloney 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

Retour
Haut de la page