Customer focused and efficient.John T.
Customer Reviews for AAA Storage World
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Driving cabin smelt strongly of cigarette smoke Gentleman on reception very helpful and professionalGill C.
Great friendly customer service ! Thank you !!Misty S.
Le client n'a pas laissé de commentaire.Osman M.
Le client n'a pas laissé de commentaire.John M.
Online check-in. I uploaded my ID days beforehand to expediste the process. It made me do it again the morning of. Did not know I needed to have two other contacts who were also awake and able to answer the phone at 8 am. While trying to wake said person up, I was dropped by check-in assistant online(after around 2 min) I had to start the process again, including scanning my ID for the 3rd time. Frustrating and unexpected with the 24/7 service.Jacob G.
Le client n'a pas laissé de commentaire.Doug M.
some of my items were damage due to leaks in cargo areajosh L.
Easy and helpfulpatsy C.
Clean the facility more. Facility was disorganized and cluttered.James A.
friendly and professional. He was able to help me even though Uhaul messed up my reseversationsMichael C.
very professional and friendlyCarlos R.
No wait at all; super clean and inviting location.Steve N.
After a turbulent start with uhaul coming leasing us 3 different trucks with different locations, the place at AAA storage came to our rescue and got everything squared away for us. Uhaul.com is a big pain and should leave the reserving of trucks to the individual places.Wanda E.
Everything worked out great! The pickup location was an easy drive from my house, the receptionist at AAA Storage was friendly and polite, and the truck was there on time. Communication prior to my pickup that morning was amazing! Definitely a satisfied customer.Drew S.
Again exceptional customer serviceTim T.
Nothing! They did an awesome jobTabatha R.
Le client n'a pas laissé de commentaire.Chris S.
Le client n'a pas laissé de commentaire.Timothy J.
The fuel gauge was not working. When I picked up the truck, it was showing â…ž, and I was told to fill it to â…ž upon my return. Before returning the truck I went to get gas and ended up putting ~8,6 gallons in the tank (filled all the way because the gas gauge didn't move). I only drove 12,7 miles, and no idling, so there's no way I used over 8 gallons of gas. I would really appreciate a refund for the extra gas I bought. Total was $35,25 and should have been no more than $9. If your fuel gauge was functioning properly I would not have filled it all the way, rather only to the required â…ž of a tank. I would appreciate a response and a refund of $25.Ralph M.
Le client n'a pas laissé de commentaire.SYLVIA W.
Super awesome customer service. They even went out of their way to help switch my reservation around to accommodate my move. Highly recommend this place, they are great all around. And the truck did the job wellCarmon D.
Rented an older truck whose windshield washer didn't spray. Also, the radio didn't work well.Peter L.
truck interior was dirty and key did not work well. could have addressed that prior to my rentalARTHUR S.
Le client n'a pas laissé de commentaire.Natalie C.
Le client n'a pas laissé de commentaire.Joseph R.
the are awesome people.i will only use that location. thank you.D .P.Diana P.
Le client n'a pas laissé de commentaire.Shannon H.
Le client n'a pas laissé de commentaire.Joseph B.
The staff at AAA Storage World are the best I have ever worked with. Andy went out of his way to make sure we had everything we needed for the move. I recommend this location without hesitation.GARY S.
Le client n'a pas laissé de commentaire.Dylan J.
Le client n'a pas laissé de commentaire.Meghan H.
Le client n'a pas laissé de commentaire.Barry B.
Professional, helpful and rewarding experience.JOHN K.
Excellent customer service and great value for my 10ft moving truck.Guy B.
Le client n'a pas laissé de commentaire.Randy S.
We were moving us and our cats to NY from NC which should have taken 9 hours. After hopping on the highway with the uhaul packed we realized that would not be the case. Our uhaul only went 50 mph and had clearly not been serviced or inspected after its last return. Everytime we went down a hill the rpm would skyrocket to 6-7 and stall almost causing us to get into several accidents on winding WV highways, unfortunately not a place we could stop permanently to wait for AAA safely. After 15 terrifying hours our cats and us are still pretty traumatized. We called uhaul who wouldn't even give us a case number because we hadn't called AAA. Extremely disappointed that they put us in that situation.Samuel H.
Le client n'a pas laissé de commentaire.Ryan B.
Le client n'a pas laissé de commentaire.Shakeba W.
Le client n'a pas laissé de commentaire.ANTHONY W.
Great service! no wait, we were in and out -both picking up the truck and dropping it off- in no time.Mary E.
Very friendly and helpful! Great experience! Very nice facility! Next move I'm going back! Thinking about storage with them too - they seem like a local small business and not an "around every corner" storage option.Jerry C.
I originally booked a 10 foot truck to be ready at 8AM at a location 20 minutes from my home as it was the only truck available in the area. When arriving to get the truck at 9:30, I was told that this location has no trucks. I was not contacted nor told of this. After driving 20 minutes away, being told it was my fault that the truck was unavailable and told "maybe you should call dispatch," a truck was located at another location 25 minutes from the first and an additional 20 minutes from my home. From this point things went well but the lack of communication and causing me to drive all over town and delay my move is unacceptable. Will not recommend uHaul.Conner T.
These people how run the storage/UHaul Sardis location are the best of the best. You can't go wrong.Mindy B.
super friendly staff and amazingly clean facility. will definitely use this place again!!DYLAN M.
I received on the phone a quote of 48 cents per mile and was told pickup was possible before opening hours. Not only was it not possible for us to pick up the truck before hours, losing us 3 hours of waiting time, but we were charged double the quoted rate. Now we are stuck with a Customer Service complaint and two times higher bill than planned.Demeter R.
Le client n'a pas laissé de commentaire.don C.
Le client n'a pas laissé de commentaire.Forrest F.
Le client n'a pas laissé de commentaire.aimee G.
Le client n'a pas laissé de commentaire.William O.
The people running the place seem great. I have the score completely based off uhaul themselves, The location gets 5stars. Uhaul gets 0. This is the second time I have rented from them, and had problems both times. Would not recommend renting from uhaul. Reservation needs to change 100 % for me to use again. Reserved a truck that was never apparently available. Received confirmation for said reservation and didn't know there was no truck until I went to pick it up (which was from a different location than I had originally requested). This is something, I was told that happens â€œoftenâ€ do to poor online registration management. The ONLY good thing I can say is that I received a truck twice the size I needed for the price of a smaller one and the ones who were working at the storage facility were very nice.Carrie B.
Andy and the staff at AAA Storage World are wonderful. Because I have rented a unit there for many months and needed access to the unit often I interact with the staff at AAA and it is ALWAYS an enjoyable encounter with them. They are like family now. I cant say enough about how they handle every aspect from storage to UHaul rent with care and ease. Thank you AAA on Sardis Road in Asheville NCAmy L.
Le client n'a pas laissé de commentaire.Matthew P.
Le client n'a pas laissé de commentaire.JAVIER S.
The young lady who received the truck was extremely pleasant & efficient.LYNETTE H.
Le client n'a pas laissé de commentaire.KEN B.
Le client n'a pas laissé de commentaire.Shirley B.
The customer service representative that we worked with when checking out/in was fantastic! His name was Andy, I believe. Also, the property was easy to access and very clean. Bravo!Laura S.
Le client n'a pas laissé de commentaire.Mark H.
Le client n'a pas laissé de commentaire.Chanisse N.
Le client n'a pas laissé de commentaire.James G.
The staff at AAA are super helpful and efficient. This is my favorite place to get a truck in Asheville.Apryl J.
Le client n'a pas laissé de commentaire.Lynda M.
Dennis was courteous and helpful. The office was clean and well kept. Check in and return went "without a hitch", so to speak. Truck was clean and well maintained. With all of the stress that moving brings, having a smooth rental experience makes a big difference. Merci.Jonathan B.
Le client n'a pas laissé de commentaire.Alexander F.
Le client n'a pas laissé de commentaire.David W.
Le client n'a pas laissé de commentaire.Patrick C.
Theses are some of the kindest and most helpful people on the planet....i wish more businesses were run like this. Been a 2,5 year customer.Mindy B.
Le client n'a pas laissé de commentaire.ALBERT A.
Other than being charged twice for the rental, which U-haul is in the process of correcting.Agustin M.
The Staff was fantastic, professional, and articulate. Equipment was clean, and the pick-up process was relatively smooth, the only issue was that we were hauling our own trailer, which requires a slightly larger ball than the 2â€ that is PERMANENTLY WELDED to the bumper of the 26' truck! Thankfully, there was a hitch receiver, but we did have to go to another location to buy a receiver and ball. This should be noted on U Hauls universal website.James S.
Le client n'a pas laissé de commentaire.James S.
Le client n'a pas laissé de commentaire.BILL W.
Le client n'a pas laissé de commentaire.Kenneth H.
Le client n'a pas laissé de commentaire.Chris M.
Le client n'a pas laissé de commentaire.Robert C.
Covid sensitive, quick and politeArthur S.
Great service with a smile.James V.
Le client n'a pas laissé de commentaire.RYSZARD I.
Le client n'a pas laissé de commentaire.Parikhit B.
This was the 3rd drop-off location I was sent to. The excellent customer service at this location really help my frustration.Karine F.
Le client n'a pas laissé de commentaire.Joshua S.
Le client n'a pas laissé de commentaire.Victor R.
When I booked the uhaul, I selected a different location and my confirmation had that location listed but once I got there and was following the instructions, I noticed the drop off location had changed. This was mostly my mistake for not rereading all the emails, but I signed up for the text messages..would have liked a text or email with "Drop off location changed", just so that I would be clear on where. But overall, great experience!Lothar G.
Le client n'a pas laissé de commentaire.Elizabeth S.
Le client n'a pas laissé de commentaire.Mary D.
Nothing. Knew who I was because they were expecting me and greeted me by name. Very pleasant and welcoming to the area.Charles T.
Great service!daniel L.
Le client n'a pas laissé de commentaire.Wadiatur R.
Excellent service.Shirley M.
These people we do helpful and uhaul is lucky to have people like them.Kelly R.
Great places Nd staff was very nice. It was easy to find and return the truck.Stephen H.
This was a very friendly and accommodating place. Tbe people operating the place were very helpful. I will go back to them if neededAnn C.
Le client n'a pas laissé de commentaire.Connor M.
This is an excellent location although, very hard to get in/out of due to an extremely busy road and a large embankment at the entrance/exit. The customer service was phenomenal! Very friendly, got me out of there quickly and I didn't have to wait in line! I was 10 minutes late returning it and had to do the return on the phone app. The app was user friendly but too long. By the time I filled out the return in the pouring rain, it then became 45 mins overdue. Overall, I would choose this location again. My move was very stressful but not due to the rental agency.Charlene M.
Le client n'a pas laissé de commentaire.Christine M.
Staff was excellent and very helpful.Deborah L.
Le client n'a pas laissé de commentaire.Melissa D.
Le client n'a pas laissé de commentaire.Alan W.
Le client n'a pas laissé de commentaire.Charles B.