We called and said we would be there at 1 but had to wait for guy to return at 1:35. Picked up truck & drove 10 miles (toll charge), got home & there was a padlock on back but no key to open. Had to go back 10 miles (another toll charge). To have lock taken off. This caused issues, extra cost & additional miles that I should not be charged for!!! Otherwise, the rental was fine.Amory G.
Customer Reviews for AAAA Self Storage 22nd St
(U-Haul Neighborhood Dealer)
Pour nous contacter
Norfolk, VA 23517
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Du lundi au samedi :
9h am à 1h pm / 2h pm à 5h pm
- Dimanche :
11h am à 3h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Customer service representative at this location was very helpful and nice.Angela S.
Every aspect of my difficult move was resolved upon seeking U-Haul services. I cannot thank you enough for helping me through a really difficult time! All who aided me were lifesavers and couldn't have done it without you!Sharon L.
Le client n'a pas laissé de commentaire.Tabitha P.
Le client n'a pas laissé de commentaire.Vincent F.
Le client n'a pas laissé de commentaire.Keshera W.
The brakes on the truck need attentionCharles S.
When logging into my Uhaul account to view my order, the codes sent through my phone number worked to begin with(would say my session expired as soon as I typed in the code), and at the end of the day, I tried to log in later that evening to verify the address to return my truck, and for whatever reason I wasn't receiving the verification codes in any of my mail boxes on my email. So I ended up dropping off the truck at the wrong place. So to make a long story short, please fix your log in process.Carolyn H.
Le client n'a pas laissé de commentaire.Erin E.
Le client n'a pas laissé de commentaire.Robert A.
I arrived at 4:59pm, so, too late to check in. But the agent, who was on his way out the door, took the key and reassured me that all was well, and that I could contact him in the morning and wrap up the details.Vince C.
Didn't come with a dolly when I paid for one. Manager of facility was nice and accommodating. After being charged for the absent dolly and $30 for an 1/8 of a tank of gas being used I was little peeved. Truck was alright, drivers side mirror was messed up, wouldn't stay in one spot. Whole back of the truck smelled like cigarette smoke. Would at least like a refund for the dolly. Thank you. Will rent again.Chandler C.
Clean but the cabin was dusty and smelled of cigarettes. Not a complaint, just observation.Douglas C.
Customer service was fantastic. The truck itself needs work, it leans too far to one side and the engine sounds like it's struggling both loaded and unloaded. The previous renters left a huge mess inside the truck and the cab requires a deep clean.RICARDO C.
The truck was not in good driving standardsLakesha J.
Le client n'a pas laissé de commentaire.ELSIE M.
The truck needs an alignment.ALAKELAJEWELL C.
The initial reservation was booked for Monticello Ave, Norfolk, this was then changed and split into 2 different locations whereas I had to drive 20mins south out of my way to pick up the car trailer, a bit of inconvenience, yes extra miles were provided however you cannot replace being tired - driving 20-30 mins to then drive back up north to MA. No issues at 22nd Ave where the truck was picked up- great service and experience.Karl K.
Allow people to rent a one way uhaul for 1 day.James R.
Le client n'a pas laissé de commentaire.WILLIAMCURRAN E.
Glenn was excellent. He was able to help me when a previous reservation fell through.OLIVIA M.
Le client n'a pas laissé de commentaire.MERVINMICHAEL F.
Le client n'a pas laissé de commentaire.GLENSTEPHEN S.
Le client n'a pas laissé de commentaire.KEVIN P.
Not this locations fault but the location in Hampton Va on Mercury blvd did not honor my reservation causing me to drive 1 hour out of my way and 2 hours sitting in traffic 75 miles that was unnecessary. Very disappointingLAMARCODANTE W.
Le client n'a pas laissé de commentaire.STACEYMARIE S.
The truck was in bad condition. Hardly held the road. Steering was hazardous. Passenger mirror no visibility.RONALD H.
Very, very helpful meeting our needs.CHERI M.
Nothing. Y'all are fucking awesome. Keep up the good work.SAVANNAHARIELLE F.
Le client n'a pas laissé de commentaire.Bob C.
Le client n'a pas laissé de commentaire.KARENJAMIL R.
Le client n'a pas laissé de commentaire.LEABRYAN N.
Le client n'a pas laissé de commentaire.TERESIA W.
It was a quick and easy experienceTIMMIRA S.
Le client n'a pas laissé de commentaire.annette S.
Le client n'a pas laissé de commentaire.MARKJOSEPH B.
Everyone working at this location is very friendly!RAYASAGER G.
Great experience, Glenn was very helpful and explained everything and answered all my questions. Will definitely use them again.JOSEPHMCCOY B.
Le client n'a pas laissé de commentaire.Malik F.
My truck broke down and i sat and waited 3 hours with 2 kids.Chasity W.
Le client n'a pas laissé de commentaire.Christopher P.
Le client n'a pas laissé de commentaire.MONICARENAYE R.
Nothing was super easy and really affordableChristopher P.
Glenn was great help!Janyall H.
Glenn, the manager was very helpful and polite. I will use this location for all my rental needs. Office was clean/ check out was easy since I had done it on line. I will say, the cargo van should have more of a vacuum before the next customer rents it. It was not bad for the time I used it, it just could have been a little neater. All in all, a very positive rental experience.Kathy K.
Le client n'a pas laissé de commentaire.Jimmy H.
The truck had no exhaust, windshield wipers didn't work and the truck was really dirty didn't match the pictures eitherRyan H.
The gentleman who worked with me to check out my truck, find a dozen furniture pads and then swap trucks for me deserves a serious bonus for his commitment to making my rental work. He spent 30 minutes looking for furniture pads and then when I discovered that the first truck I drove away in had a ding in the driver's side of the windshield and the windshield wipers had long since ceased to clean the windshield he had another truck ready for me when I returned the first truck. Keep up the good work, J.David R.
Le client n'a pas laissé de commentaire.Shawn D.
Le client n'a pas laissé de commentaire.Kem S.
Glen, the rental agent, was welcoming, yet business like. I felt that my account transactions were important, and worthy of attention. The environmental was clean, professional, & relaxing. I'd refer everyone here; it's a great place to do business..Frederico B.
Very nice gentleman in office when I dropped off key.Sonya S.
Le client n'a pas laissé de commentaire.Ashley J.
It was very good I would recommend to everyone.Haywood B.
bad tire immediately and several unmarked damages. Had to document over 13 . But was explained that it wasnt their truck.Amanda B.
Le client n'a pas laissé de commentaire.ALEAMONEE S.
The truck drove well with no problem, and if there was dolly available to use would be great. I plan on using services in the near future.donna C.
Your trucks start out on haul mode which seems to change their transmission shift points and burns more gas. This is very annoying to have to remember to take it out of haul mode each trip.Kenneth P.
Renting agent was also very friendly.Crystal M.
Le client n'a pas laissé de commentaire.Daniel W.
The office opens at 9:00 during the spring and summer, as stated on a flyer posted in the office window, however the manager posted a sign that said he was "on-site" but out of the office (the office was locked). So I had to wait for about 15 minutes until he showed up to begin the rental process. Moving day is busy, and we had friends and family over to help us load the truck, but I was late because the manager wasn't in the office. Otherwise, no problems with the equipment, and the manager was friendly and helpful when he got to the office.Robert A.
Le client n'a pas laissé de commentaire.Jerineca M.
Everything was smooth from start to finish. Definitely recommend.Tremayne L.
Le client n'a pas laissé de commentaire.Gwendolyn B.
I am not happy i was charged $85,13 which i agree as per my contract. $42,29 was taken that day. Today they took the $85.13. This is an error that i want fixedHarvey N.
Nothing at all! Thank you!!!Niquita R.
Le client n'a pas laissé de commentaire.Michelle P.
Le client n'a pas laissé de commentaire.Rebecca G.
I was over charged for a dolly, as the truck I rented came with one, but over all an okay experience, except I was not able to receive a receipt until the next day due to a tax errorAutumn A.
Hire professionals!! Not some kid who tries to rent you a truck with a nail in it!! His exact words - just go ahead and take it and see if holds air and to call U-Haul for road side assistance if you have any issues!! SAD SERVICE AND WILL NEVER RENT FROM U-HAUL AGAIN!!John E.
Le client n'a pas laissé de commentaire.Dale L.
I was not informed ahead of time that I would have to use my phone to get on the company's Wireless and take a picture of my driver's license Etc this was not what I was expecting I have done many reservations online before and just show up and pick up the truck I'm not very good with the phone and I think I should have been told ahead of time that my expertise on a cell phone was needed I didn't like that at all I don't think you are considering the age of some of your customers and the technological skill of the average person or even the anomaly it wasn't right and I was mad about it but I did learn something new. However I don't think U-Haul should B teaching us how to use an app on her cell phone I should be able to go to the office pick up a truck and leave like I always have without having to employ my cell phone in the matter what if I didn't have my cell phone I'm just SOL she asked me do you have the phone that you reserved the truck on and I did it online so not everyone orders things or Reserve trucks on a phone what are you going to do then say too bad you have to have a phone why couldn't the office just take a picture of my driver's license if they wanted my driver's license why do I have to use my phone to do that you all are demanding way too much of people. I just want the truck that I ordered online why bother having an online reservation and you don't even tell us ahead of time that we are going to need our phones that's ridiculous not everyone has a cell phone eitherJessi H.
Le client n'a pas laissé de commentaire.Tamika J.
Le client n'a pas laissé de commentaire.Kenneth D.
Total mileage for the use of the truck was 7 miles (from leaving the Uhaul parking lot, picking up the load, dropping it off, and back to Uhaul). I was charged additionally for 3,6 gallons of gasoline, which is impossible to use in 7 miles (and impossible to discern on a vehicle with a 40 gallon tank and a gauge that only reads in quarters of a tank). No effort has been made on their part to investigate or correct this since it has been brought to their attention. I do not recommend using their services.Melissa S.
I was satisfied with the vehicle, but I was not pleased with the fact that I was charged an additional amount for going a few miles over, (less than 10). I returned the rental a day ahead of scheduled and the fuel level was 1/3 more than the amount at pickup. I feel that there should be some lead way as to the few miles over.Thomas C.
I was double charged and when I called to get help they did not even try to help me.Gabrielle C.
Le client n'a pas laissé de commentaire.Dan J.
Didn't get the dolly I paid for and wasn't reimburseSharifa S.
Le client n'a pas laissé de commentaire.myesha C.
Le client n'a pas laissé de commentaire.Brian A.
Le client n'a pas laissé de commentaire.George T.
Le client n'a pas laissé de commentaire.Margaret C.
Le client n'a pas laissé de commentaire.Justin S.
Le client n'a pas laissé de commentaire.Nicholas R.
Le client n'a pas laissé de commentaire.Robert B.
Le client n'a pas laissé de commentaire.Lavon G.
Le client n'a pas laissé de commentaire.James B.
Le client n'a pas laissé de commentaire.Danielle H.
Check upper left/front corner. Seal around the reinforcement cap is showing gaps that will definitely allow rainwater, moisture and insects to permeate the inside of this particular truck.Eric W.
Le client n'a pas laissé de commentaire.Kathleen C.
A 15ft truck should hould have an extra safety step to get in and out of the vehicle . I fell getting out of that truck because of the very high step to the ground.Bogans T.
Reservations was changed without notifying us. We drove from out of town to the location where they originally said we was going to pick up the truck just to get sent way across town to Norfolk which was over 20 milesantwoine A.
I'm sorry I can't remember the woman's name who was there on Saturday, April 7, 2017, but she was great! Very helpful, very friendly, and we will certainly return to this location the next time we need to rent a truck simply because excellent customer service is hard to find now a days!Robyn Aubrette H.
improve the efficiency of the mobile rental app, waited for a long time and then still had to go into the location to finishMarvin E.
I reserved a handtruck and six blankets for furniture. Those were items I absolutely needed to have. When I arrived I was told that they were giving away to somebody else who wanted them at the last minute for a one-way trip. The worker did not care that they did not have any dollies or blankets and suggested that I cancel my order. This was a rare opportunity that I trusted uhaul with my moving needs and I will never do that again and I will encourage everyone I know to not trust Uhaul.Daniel H.
The process of having to give the numbers of 2 people that you know and having them called right whenever trying to pick up the truck is very annoying. This should be stated before you are actually picking up the truck.Isaac H.
Excellent service à la clientèleAshley V.