Always a pleasure renting from them there are amazing people great costumer service love them.
Angela A
Customer Reviews for A&J Postal Plus
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Everything went great our representative helped us pick a truck quick and fast for our move with great customer service
Cody BI wish I knew her name but she was very thorough, even walk out to the truck to make sure everything was good.
Cecil GThe employees were the best!
Luis GService was great and everything was smooth.
Ryan OI had reserved a 20' truck and it turned out they only had one and the person that had it before was refusing to return it. They should have notified me the previous day the truck had not been returned as opposed to when I walked in the morning I had to drive to CA. I had to get a 15' vehicle which was not large enough for me to complete my move. I was not even offered a discounted rate for having to sacrifice my needs due the actions of another.
Eric RMy first reservation was cancelled and found out as I got there because I was just barely an hour late. That has never happened when have it reserved for the whole day. For another reservation and as I went to pick it up it showed my reservation was 15 minutes away with less time than that to pick it up.
Tayler AThey have wasted my sisters and I's time on thanksgiving day. We came back to return the truck last night before 7:00pm and there was no clear instructions on where to put the key. My sister went back this morning to drop the key off but the padlock won't open even though she entered the code provided through voicemail. We now probably have to come back again to drop off a key. Why isn't there a designated area for it?
Nadia MI actually WOULD recommend this location however my overall experience with Uhaul this time was not smooth. I was charged the $25 cleaning fee without any notification, any pictures and no notice. When I called the rental location, they said there was nothing that they could do and referred me to the area manager. After another phone call with them, I basically had to plead my case to get the charges removed and had to sternly ask them for pictures proving that the rental was returned dirty. They said it would take 24-48 hours to resolve. Fortunately, my CC was refunded the $25 but there was no communication about the error, or arbitrary fee, nor pictures provided. This gets me to thinking, how many other people are they screwing out of $25 per rental on this arbitrary fee that seemed to "vanish" after persistent follow up...? Mistakes happen, I'm very understanding of that, but having to call them out on this "mistake" (if that is what it was) and not receiving any type of communication closing this out is not acceptable in my book. It's just bad business.
CORY SGreat customer service, Jo doesn't waste your time, she very efficient and professional. Full disclosure, no surprises.
EUGENIA RGenuine SOO Nice!!!!!! Thankyou
Robert BAlways friendly customer service. Remember customer names, and very professional. They disclose all pricing, no surprises. A and J is my go to for moving needs. Merci.
EUGENIA RGreat location to rent. Easy process - awesome customer service
KIMBERLY HMerci
Gaberial CAll good, great experience
Richard HHave more then just a quarter of gas to start with. Overall everything was quick and easy. Lady at the counter was very courteous and helpful.
Yuver DLeaking fuel tan & empty Took 2 hour to arrange other truck which was standing next to mine Didn’t reimbursed fuel which I filled and drained out of fuel tank
SANTOSH KI ordered a furniture dolly and it was added. U-haul had to refer me to a different location to pick it up.
Martha LService is very much appreciated & well served👍
Ernesto JWorkers were very friendly and helpful with my reservations.. The service was excellent.
marlise tNothing to improve it was a great experience and everyone was so friendly!!!!
Alex FFriendly customer Service, no wait
Randall Ffriendly, very nice
Jinzhou YJoanna is a real asset to U-Haul. Her customer skills are exceptional with the ability to master multi-tasking. I will definitely return to A&J Postal+ to rent a U-Haul. Cannot thank her enough for the caring/professional manner in which she dealt with my requests. Thanks a million Joanna....20 ⭐'s
JANET MThe truck was fine. There was no appliance dolly at pickup. Had to go to another uhaul to get one. If there's less than 1/4 tank left from the previous person, it should be filled to an appropriate level before giving it to another customer. Especially if you're going to charge a $30 fine for leaving it below that level. Otherwise you're forcing the next customer to put in more gas than they used.
Keith OI returned the gas tank on the same level (half tank), but I was charged 2 gallons.
Leticia FLovely people helping me out Good value
Jessica NI would gladly use A&J Postal Plus to rent Uhaul equipment again!
Eugene FShe went above and beyond to help us! Amazing!
Skye JQuick, easy, and painless thanks to the staff!
Olivia HThe agent is helpful.
Jiong SMy experience here was Awesome answered questions and very professional if anyone e needs a truck go to this location. The service for me was outstanding. The Guy Kia was very pleasant to do business with it was like it was his company.
CHERISH BTruck smelled like old BO, check engine light was on all day, passenger door has to be violently slammed shut and roll door was difficult to operate (kept getting stuck for no reason).
George BWe got charged for a dolly (which we didn't request) and furniture mats (which we didn't request or have). No where to dispute. Too bad location was convenient
Sheree PThe guy was very friendly and polite he went over everything will be back when I need another Uhaul
SHELBY LThe gas tank was below a 1/4 tank, glass in the arm rest (cut my finger) and on the floor of the cab, wrong size truck (I asked for a 10 ft truck, got a 15 ft truck and no piano dolly which I don't know if I was charged for. Then it was a one way truck to Bullhead city was allowed 2 days and 116 miles, then I get a texted to return it as soon as possible because of a truck shortage at the drop off location. I will never use U-Haul again because of the way I was treated. I am a 74 yr old female. Catherine Frink 702-510-3914
Catherine FLove supporting small businesses! At A&J postal + they were so friendly, fast and just good vibes all around ! Definitely go there if you need a uhaul or if you just have to send some mail out !
JAYNA Kmove the location to somewhere where there is parking and easy access.
David FOur rental pick up location was great. The people that helped us were friendly, professional, and dependable. With that said, I had a terrible experience with Uhaul for this moving experience. First, the location where I reserved the truck did not have the actual truck so my location was changed. Second, when I went to pick up the truck the location was closed and scheduled to open for another 30 minutes. Third, after waiting 30 minutes (which made my movers have to wait 30 minutes) when I got my truck, they did not have the dolly I reserved. Moving day is stressful to begin with. UHaul was completely unreliable this time around. When I called U-Haul about the dolly not being available, The customer service person gave me a bad attitude and no empathy. I'm not sure I would use them again.
Douglas AQuicker approval when on site to pick up vehicle. Did not know I needed another phone number to verify me as a person. I was there at the vehicle pick up spot for 25 mins before I was approved to pick up the vehicle. Should have all information before I was there then do the walk thru with truck, gas, vehicle condition than key code for lock for keys.
HARVEY JOverall, it was an excellent service!! Better than most full service uhaul..thanks!
PHILIPP JThe customer service at this location is superior! They were extremely efficient and very personable. I will use them the next time I need to rent a truck.
MARY AThe movers cost us an extra 2 hours, not happy with them taking 45 mins to get to each place. Would not recommend
Lauryn RI was over charged and fraudently charged.
Michael GSheila was very polite and professional. When I returned the truck, I returned it in better condition than I originally found it in. I fueled up and gave her and her co worker the only gas receipts I had. Sheila called later for a picture of the gas tank indicating someone potentially siphoned the gas. While it wasn't directly accusatory, it felt that way. I have a $60k truck and it couldn't do what this 10ft truck could do (that's why I rented it). In the future I suggest doing an overall "walk through" because now I'm uncomfortable returning here and or hesitant to do business here again. I'm done business in the past with Home Depot over 20+ times w truck rentals and have never had any issues.
GIOVANNI EPerfect transaction.
JENNIFER DA & J postal Agent name: : Julia ? FIL-AM , very professional... So far so good.., Keep up d good work...
Gandolfo GEverything was really great except when I went to pickup truck the 24/7 phone line was down and I had to install U-Haul app bc it wouldn't work through web browser. Once your phone lines were up I had a nice agent assist me..
Laura B