Évaluations des clients A&A Self Storage

Very nice staff.. great to work with. Thank you for everything.

When a customer brings u haul back one day early they should receive a refund for that day. We were not and we were charged extra for going over our milage a little

Average

This location is not available for DROP OFF! You can only leave during business hours. Luckily I still had time and was able to do this. Most people need to be able to drop off espicallly with hours of 9-4:30. When called she would not answer and open the gate so we could drop off. I would remove this location from your list!!!

Shelley at a&a was so helpful and made this experience as easy as it could be!

The customer service and equipment was outstanding. When calling your customer service it was ridiculous. I tried calling twice and was on hold for almost an hour each time.

Shelli provided the best customer service I have ever had! She was amazing! Checking milage distance what a huge help!

You can't use an android when using online pick for uhaul rental. It was quite the pain in the ass, I had to use my cousins iPhone. After an hour and a half, 30 minutes on hold with uhaul, I lost over 2 hours of rental time trying to pick up the truck. Wont use online pick up again or suggest it to anyone.

Great price and service

I had a great experience! Would highly recommend. Thank you

When I arrived at this location I could not get your app to work in order to do a self check out. When I went to the door for assistance the gal that was there basically yelledvsown to me from a balcony which was very rude. When she finally came to the door the truck I was suppose to take we'd had melted chocolate in the passenger door and they h as d lost the key. It took over 30 min scca to get me into another truck as well as transfer my payment over. Not to m ed nation the gal had no shoes on as nd it was raining outside. Very very unprofessional in my opinion. Not the greatest experience.

Manager was very friendly and helpful

Very efficient, courteous, practiced social distancing. Did a thorough inspection of the vehicle, was professional and personal. I had a very good moving experience, THANK YOU

Fast and out the door

The double charges on my credit card are infuriating, and you milk your customers to death on mileage

My experience at A&A/U-Haul was amazing! Friendly, down to earth, great service. This is where I will go if I need a truck again.

Superb handling by the agent, very conscientious of person-to-person contact. Appreciate the ease of online check ins/out

The customer service rep was very helpful! She did a great job

Shelly is awesome

The lady that helped me was very nice and helpful. I would recommend everyone to her specifically...

No improvement needed. The lady was super friendly.

No improvements. Other than including a couple of strong men to do the moving part . ??. Nice truck. Was in excellent running condition and clean inside and out. The pick up location was perfect and Shelly was very accommodating. Thank you

So easy questions asked at drop off were easy to answer

My drop off location was Kelso wa. I was told I could not drop off at the location when I arrived. They told me to drop off in Longview wa. I called Longview location and was told to drop at the designated drop off in Kelso. So after a long run around, I left it at the Kelso location as specified in my paperwork. I dropped off keys and parked the Van when it said to drop off. I even left more gas than I had in it when I left. I had a more than pleasant pick up in Scappoose Or but the drop off in Kelso was terrible. Not helpful at all :/

Shelley I believe her name is, was very nice and went out of her way to get us the truck we wanted at a fast time. Thank you so much!!

Not one thing! She made it quick, easy and was very friendly! Thank you!

The attendant worked with my problem very well. She was super attentive.

Communication: the location didn't realize we would return the uhaul with a lock on it?

Really appreciated working with Shellie. She went above and beyond!

Have different sizes of rental trucks.

Great experience.

Great customer service. Thanks!

Very friendly and helpful staff. Large, clean, easy to access units. Secure facility.

Nothing...manager was very nice and made the process easy!

Wanted to return the truck to Chehalis, WA. A Chehalis location showed on my online reservation. When I picked up the truck I was told it had to be returned to a Centralia, WA, location which is a few miles north. When I dropped it off I had to pay extra mileage which I would not have had to pay if I'd dropped off in Chehalis.

I was unable to adjust the side-mounted rear view mirrors to accommodate a tall driver (I'm about 6'2"). The parking brake release is touchy, the engine struggles to accelerate, and the cup holders simply wouldn't hold my coffee cup. All that said, the truck did what I needed it to do and the service at this location was outstanding.

We had a straightforward, very positive experience. The price for a day of local use was excellent, and there were no gimmicks with extra fees. We will recommend UHAUL to friends of even hauling furniture, which is what we did for a very good price.

Service person at this location was unprofessional. Friendly but should keep her personal life separate from customer service for example , how tired they are, how long of a nap they just took during lunch which made them late to re open, and personal issues with her son or grandson "having problems" this should all be kept out of business with customers

Very friendly and helpful!

UHAUL messed up and sent me here while they were closed. The manager lives on site and saw us trying to figure out what to do. She came out wiedling her morning coffee and assisted us anyway. Then called back a day later to review the details. Thank you!!!