Great customer service, very helpfulJerry K.
Customer Reviews for A&A Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Kelso, WA 98626
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lundi au vendredi :
9h am à 12h pm / 1h pm à 4nbsp;h 30 pm
- Samedi :
9h am à 12h pm / 1h pm à 1h pm
- Dimanche :
Heures d'ouverture spéciales
- 5/21/2022: Fermé
- 6/4/2022: Fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Judy D.
Le client n'a pas laissé de commentaire.TENA S.
Le client n'a pas laissé de commentaire.Sandra C.
She took pictures of my truck and didn't even tell me what she was doing not coolVicky R.
Shelley was very personable and professional. I was in and out quickly. I do want to compliment the toll free customer service folks who helped me set up my reservation. They were extremely accommodating and made my experience trouble free! I've used Uhaul many times but this was the best! Thanks, and we'll see you next move..Rick M.
Le client n'a pas laissé de commentaire.JOURDONDALE RICH W.
They tried to charge me for blankets that the other location never gave me, as well as $85 for 4 gallons of gas. Capitalism at its best.GARRETT J.
This was an excellent experience, especially considering it involved moving, one of my least favorite aspects of being a travel nurse. I found the perfect sofa/loveseat combo and needed a truck and movers the next evening to move them. Shelley made the truck rental quick and easy, even accommodating my late arrival and difficulties with returning the vehicle - the app didn't like my mileage number. I will definitely tell people about my awesome holiday helpers!DEBORAH H.
The lady that assisted me was very kind and personable. We had a great experience at your Kelso location!LAWRENCE M.
Le client n'a pas laissé de commentaire.Laura S.
Everything was fine nice truck drive ect I still feel like it's a little spendy but everything else was greatTARA LYNNE M.
Le client n'a pas laissé de commentaire.ELAINE S. | Expérience générale
Le client n'a pas laissé de commentaire.JENNIFER R.
Le client n'a pas laissé de commentaire.JUDITH ELLEN S.
Le client n'a pas laissé de commentaire.VAUGHN P.
Le client n'a pas laissé de commentaire.Devon M.
Shelly is amazing and supportive. She listens and goes above and beyond in her day to day interactions to make her customers feel supported.PATTY D.
Le client n'a pas laissé de commentaire.Stanley R.
Le client n'a pas laissé de commentaire.KATHERINE W.
Have staff aware of who is coming and going and organized enough to quickly release rental trucks.Manuel A.
Truck was clean. I used the mobile pick up. I was greeted by a staff member in the parking lot asking if I needed any help. I had the truck for four hours, dropped it off, (after their closing) and was greeted by an employee there as well.Eric L.
The truck and auto trailer were ready right on time. The truck was super clean. The clerk was very helpful with the paperwork and explaining the truck and the auto dolly. The price was good. One problem was the tires were not checked before we took the truck, so we did have a blowout. So, when you rent a moving van from anyone, be sure and check all tires for baldness.CATHERINE J.
This was a very small facility with room for maybe 2 U-Haul's at a time. Better inventory across town if you are renting, but it was just fine for a drop off location!RUSSELL S.
Le client n'a pas laissé de commentaire.Lisa T.
Le client n'a pas laissé de commentaire.SIHAYA J.
Le client n'a pas laissé de commentaire.Amy P.
Le client n'a pas laissé de commentaire.Joel P.
Very nice staff.. great to work with. Thank you for everything.MARK JOHN L.
Le client n'a pas laissé de commentaire.Ann B.
When a customer brings u haul back one day early they should receive a refund for that day. We were not and we were charged extra for going over our milage a littleJOSEPH R.
Le client n'a pas laissé de commentaire.Lawrence H.
This location is not available for DROP OFF! You can only leave during business hours. Luckily I still had time and was able to do this. Most people need to be able to drop off espicallly with hours of 9-4:30. When called she would not answer and open the gate so we could drop off. I would remove this location from your list!!!Heidi M.
Shelley at a&a was so helpful and made this experience as easy as it could be!lacey M.
Le client n'a pas laissé de commentaire.julie H.
The customer service and equipment was outstanding. When calling your customer service it was ridiculous. I tried calling twice and was on hold for almost an hour each time.Mark L.
Le client n'a pas laissé de commentaire.LORI M.
Shelli provided the best customer service I have ever had! She was amazing! Checking milage distance what a huge help!MUNCI LIZ E.
You can't use an android when using online pick for uhaul rental. It was quite the pain in the ass, I had to use my cousins iPhone. After an hour and a half, 30 minutes on hold with uhaul, I lost over 2 hours of rental time trying to pick up the truck. Wont use online pick up again or suggest it to anyone.Lauri J.
Le client n'a pas laissé de commentaire.JAN BRADLEY N.
Le client n'a pas laissé de commentaire.Jesse J.
Great price and serviceDANNY C.
I had a great experience! Would highly recommend. MerciCLARITY G.
When I arrived at this location I could not get your app to work in order to do a self check out. When I went to the door for assistance the gal that was there basically yelledvsown to me from a balcony which was very rude. When she finally came to the door the truck I was suppose to take we'd had melted chocolate in the passenger door and they h as d lost the key. It took over 30 min scca to get me into another truck as well as transfer my payment over. Not to m ed nation the gal had no shoes on as nd it was raining outside. Very very unprofessional in my opinion. Not the greatest experience.Trina G.
Manager was very friendly and helpfulRollyn M.
Le client n'a pas laissé de commentaire.Leroy D.
Very efficient, courteous, practiced social distancing. Did a thorough inspection of the vehicle, was professional and personal. I had a very good moving experience, THANK YOUSteven L.
Fast and out the doorChristy P.
The double charges on my credit card are infuriating, and you milk your customers to death on mileageLeonard H.
My experience at A&A/U-Haul was amazing! Friendly, down to earth, great service. This is where I will go if I need a truck again.Jessica O.
Superb handling by the agent, very conscientious of person-to-person contact. Appreciate the ease of online check ins/outEmily O.
Le client n'a pas laissé de commentaire.Sharon H.
Le client n'a pas laissé de commentaire.Ryan T.
The customer service rep was very helpful! She did a great jobDonald H.
Le client n'a pas laissé de commentaire.Lisa W.
Le client n'a pas laissé de commentaire.Patricia S.
Shelly is awesomeJessica W.
The lady that helped me was very nice and helpful. I would recommend everyone to her specifically...Cherokee B.
Le client n'a pas laissé de commentaire.Darren C.
Le client n'a pas laissé de commentaire.Donald B.
Le client n'a pas laissé de commentaire.Damon D.
Le client n'a pas laissé de commentaire.Jeffrey N.
No improvement needed. The lady was super friendly.Mark M.
No improvements. Other than including a couple of strong men to do the moving part . ??. Nice truck. Was in excellent running condition and clean inside and out. The pick up location was perfect and Shelly was very accommodating. MerciLutrecia H.
Le client n'a pas laissé de commentaire.Richard P.
Le client n'a pas laissé de commentaire.Todd G.
So easy questions asked at drop off were easy to answerJeanne O.
Le client n'a pas laissé de commentaire.Steven W.
Le client n'a pas laissé de commentaire.Jaxon C.
Le client n'a pas laissé de commentaire.marianne P.
My drop off location was Kelso wa. I was told I could not drop off at the location when I arrived. They told me to drop off in Longview wa. I called Longview location and was told to drop at the designated drop off in Kelso. So after a long run around, I left it at the Kelso location as specified in my paperwork. I dropped off keys and parked the Van when it said to drop off. I even left more gas than I had in it when I left. I had a more than pleasant pick up in Scappoose Or but the drop off in Kelso was terrible. Not helpful at all :/mandy E.
Shelley I believe her name is, was very nice and went out of her way to get us the truck we wanted at a fast time. Thank you so much!!Charles V.
Not one thing! She made it quick, easy and was very friendly! Merci.Lauri F.
The attendant worked with my problem very well. She was super attentive.Patricia S.
Le client n'a pas laissé de commentaire.Edward M.
Le client n'a pas laissé de commentaire.Edward M.
Le client n'a pas laissé de commentaire.Jack D.
Communication: the location didn't realize we would return the uhaul with a lock on it?Patricia W.
Le client n'a pas laissé de commentaire.Jeff O.
Le client n'a pas laissé de commentaire.David G.
Le client n'a pas laissé de commentaire.Kelly S.
Really appreciated working with Shellie. She went above and beyond!Jacob B.
Le client n'a pas laissé de commentaire.sonja M.
Le client n'a pas laissé de commentaire.richard G.
Have different sizes of rental trucks.alan V.
Le client n'a pas laissé de commentaire.Morris M.
Great experience.Jason N.
Le client n'a pas laissé de commentaire.Martin F.
Great customer service. Thanks!James N.
Le client n'a pas laissé de commentaire.amrish R.
Le client n'a pas laissé de commentaire.MARGARITO G.
Le client n'a pas laissé de commentaire.Jason N.
Le client n'a pas laissé de commentaire.roy J.
Le client n'a pas laissé de commentaire.Scott O.
Le client n'a pas laissé de commentaire.Deseree T.
Very friendly and helpful staff. Large, clean, easy to access units. Secure facility.DANIEL R. | Expérience générale
Le client n'a pas laissé de commentaire.timothy L.
Le client n'a pas laissé de commentaire.Sandy T.
Le client n'a pas laissé de commentaire.David G.
Le client n'a pas laissé de commentaire.Kay W.
Le client n'a pas laissé de commentaire.JOEL D.
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