Shelly was very good. Equipment ready when promised. Merci.
laura grace
Customer Reviews for A&A Self Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Pour nous contacter
1313 S 13th AveKelso, WA 98626
Services dans cet établissement :
Heures d’ouverture
- Lundi au vendredi :
9h am à 12h pm / 1h pm à 4nbsp;h 30 pm - Samedi :
9h am à 12h pm / 1h pm à 1h pm - Dimanche :
Fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
- Overall Rating:
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
tina MADDEN- Évaluation :
- 5
Was a pleasant experience frim start to finish. I upsized my unit and it was easy to do. Shelley is an awesome person and I love chatting with her.
Charmaine Christensen | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
melyssa paul- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
LESLIE MURPHY | Expérience générale- Évaluation :
- 5
Stored my stuff here for about 5 years. My stuff was just as good as it was when I first put it in there. No bugs or mice or anything. The lady that lives and looks over the place is awesome! Going to miss chitchatting with her.
KELLEY BARRERA | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Tiffany Waldroupe | Expérience générale- Évaluation :
- 1
Le client n'a pas laissé de commentaire.
Shellby Bull- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Stewart Vannice- Évaluation :
- 5
Perfect Experience
gerald Covington- Évaluation :
- 3
Very friendly and accomomodating!
Marilyn Eastby- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
MARY ELIZABETH TROUTMAN- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Tammy Speed- Évaluation :
- 4
The good truck for next time please
Phuc Le- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Melanie Bell- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Daniel Bolman- Évaluation :
- 5
Giving excellent score all around!! Thank you for your help!
Harvey Davey- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
James Halliburton- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jaysson Adams- Évaluation :
- 4
Very friendly staff and good location. Was disappointing that I booked online and was supposed to have a pickup that was just scan and go, but the location was not actually set up for that and so I spent 20 minutes getting everything checked out.
Michael Pinto- Évaluation :
- 3
There was NO operating manual in the glove box so we had to learn what all the switches and knobs were and did
Jimmie Harris- Évaluation :
- 5
Truck interior was clean, staff was super helpful and friendly. Great experience with the location, though overall not the bargain UHaul used to be, which is unfortunate, since the trucks don't have backup cameras or anything to make the driving experience remotely pleasant, but those aren't things the location controls.
Brian White- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Crystal Bossen- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
STANLEY REYNOLDS- Évaluation :
- 5
When you make a reservation online it would be considerate if you honored the reservation location and not change to another pickup location. That was inconsiderate. The website needs to specify when making a reservation when a location says they have equipment if it is for one way or local rentals.
Todd Anderson- Évaluation :
- 3
Very easy check out and the Lady was very helpful.
Marvin Taylor- Évaluation :
- 5
Helpful and flexible staff. Excellent rental experience.
Steven Tank- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Cherry Foultner- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Cherry Foultner- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Shane Scheihing- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Thomas Mustard- Évaluation :
- 5
The lady checking in my return was very apologetic about the condition the truck was in when I picked it up. She was going to charge me a cleaning fee but she took the time to look at "all" the photos I had taken if this truck. She was very professional and friendly
Charles Burnett- Évaluation :
- 5
Great customer service, very helpful
Jerry Knight- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Judy Deery- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
TENA SMITH- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Sandra Contreras- Évaluation :
- 3
She took pictures of my truck and didn’t even tell me what she was doing not cool
Vicky Reed- Évaluation :
- 5
Shelley was very personable and professional. I was in and out quickly. I do want to compliment the toll free customer service folks who helped me set up my reservation. They were extremely accommodating and made my experience trouble free! I've used Uhaul many times but this was the best! Thanks, and we'll see you next move..
Rick Morrison- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
JOURDONDALE RICH WUCIK- Évaluation :
- 1
They tried to charge me for blankets that the other location never gave me, as well as $85 for 4 gallons of gas. Capitalism at its best.
GARRETT JONES- Évaluation :
- 5
This was an excellent experience, especially considering it involved moving, one of my least favorite aspects of being a travel nurse. I found the perfect sofa/loveseat combo and needed a truck and movers the next evening to move them. Shelley made the truck rental quick and easy, even accommodating my late arrival and difficulties with returning the vehicle - the app didn't like my mileage number. I will definitely tell people about my awesome holiday helpers!
DEBORAH HYPPA- Évaluation :
- 5
The lady that assisted me was very kind and personable. We had a great experience at your Kelso location!
LAWRENCE MAJERCIN- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Laura Street- Évaluation :
- 5
Everything was fine nice truck drive ect I still feel like it's a little spendy but everything else was great
TARA LYNNE MCWILLIAMS- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
ELAINE SCHIMMEL | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
JENNIFER RAMSEY- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
JUDITH ELLEN SIPPEL- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
VAUGHN PUGH- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Devon Morehead- Évaluation :
- 5
Shelly is amazing and supportive. She listens and goes above and beyond in her day to day interactions to make her customers feel supported.
PATTY DILLON- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Stanley Reynolds- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
KATHERINE WATLAND- Évaluation :
- 3
Have staff aware of who is coming and going and organized enough to quickly release rental trucks.
Manuel Abarca- Évaluation :
- 5
Truck was clean. I used the mobile pick up. I was greeted by a staff member in the parking lot asking if I needed any help. I had the truck for four hours, dropped it off, (after their closing) and was greeted by an employee there as well.
Eric Looney- Évaluation :
- 5
The truck and auto trailer were ready right on time. The truck was super clean. The clerk was very helpful with the paperwork and explaining the truck and the auto dolly. The price was good. One problem was the tires were not checked before we took the truck, so we did have a blowout. So, when you rent a moving van from anyone, be sure and check all tires for baldness.
CATHERINE JONES- Évaluation :
- 3
This was a very small facility with room for maybe 2 U-Haul's at a time. Better inventory across town if you are renting, but it was just fine for a drop off location!
RUSSELL STAGNER- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Lisa Thomas- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
SIHAYA JONES- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Amy Pearson- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Joel Parkins- Évaluation :
- 5
Very nice staff.. great to work with. Thank you for everything.
MARK JOHN LARSON- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Ann Boettcher- Évaluation :
- 5
When a customer brings u haul back one day early they should receive a refund for that day. We were not and we were charged extra for going over our milage a little
JOSEPH RICHARDSON- Évaluation :
- 4
Moyen
CHAD LINDLEY- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Lawrence Hull- Évaluation :
- 1
This location is not available for DROP OFF! You can only leave during business hours. Luckily I still had time and was able to do this. Most people need to be able to drop off espicallly with hours of 9-4:30. When called she would not answer and open the gate so we could drop off. I would remove this location from your list!!!
Heidi Mallet- Évaluation :
- 5
Shelley at a&a was so helpful and made this experience as easy as it could be!
lacey macdonald- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
julie hoffman- Évaluation :
- 5
The customer service and equipment was outstanding. When calling your customer service it was ridiculous. I tried calling twice and was on hold for almost an hour each time.
Mark Lasley- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
LORI MAYFIELD- Évaluation :
- 5
Shelli provided the best customer service I have ever had! She was amazing! Checking milage distance what a huge help!
MUNCI LIZ ESPINOSA- Évaluation :
- 5
You can't use an android when using online pick for uhaul rental. It was quite the pain in the ass, I had to use my cousins iPhone. After an hour and a half, 30 minutes on hold with uhaul, I lost over 2 hours of rental time trying to pick up the truck. Wont use online pick up again or suggest it to anyone.
Lauri Jagger- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
JAN BRADLEY NYE- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Jesse Johnston- Évaluation :
- 5
Great price and service
DANNY CAMPBELL- Évaluation :
- 5
I had a great experience! Would highly recommend. Merci
CLARITY GABBARD- Évaluation :
- 1
When I arrived at this location I could not get your app to work in order to do a self check out. When I went to the door for assistance the gal that was there basically yelledvsown to me from a balcony which was very rude. When she finally came to the door the truck I was suppose to take we'd had melted chocolate in the passenger door and they h as d lost the key. It took over 30 min scca to get me into another truck as well as transfer my payment over. Not to m ed nation the gal had no shoes on as nd it was raining outside. Very very unprofessional in my opinion. Not the greatest experience.
Trina Gutierrez- Évaluation :
- 5
Manager was very friendly and helpful
Rollyn Meyers- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Leroy Davis- Évaluation :
- 4
Very efficient, courteous, practiced social distancing. Did a thorough inspection of the vehicle, was professional and personal. I had a very good moving experience, THANK YOU
Steven Lister- Évaluation :
- 5
Fast and out the door
Christy Pettis- Évaluation :
- 3
The double charges on my credit card are infuriating, and you milk your customers to death on mileage
Leonard Holliman- Évaluation :
- 5
My experience at A&A/U-Haul was amazing! Friendly, down to earth, great service. This is where I will go if I need a truck again.
Jessica Olson- Évaluation :
- 5
Superb handling by the agent, very conscientious of person-to-person contact. Appreciate the ease of online check ins/out
Emily Oneto- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Sharon Herbelin- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Ryan Thorstenson- Évaluation :
- 5
The customer service rep was very helpful! She did a great job
Donald Hemberry- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Lisa Weed- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Patricia Stevens- Évaluation :
- 5
Shelly is awesome
Jessica Wright- Évaluation :
- 5
The lady that helped me was very nice and helpful. I would recommend everyone to her specifically...
Cherokee Buck- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Darren Chapman- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Donald Briggs- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Damon Derrick- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jeffrey Nehmens- Évaluation :
- 5
No improvement needed. The lady was super friendly.
Mark Mcgill- Évaluation :
- 5
No improvements. Other than including a couple of strong men to do the moving part . ??. Nice truck. Was in excellent running condition and clean inside and out. The pick up location was perfect and Shelly was very accommodating. Merci
Lutrecia Hickman- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Richard Pitman- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Todd Gabriel- Évaluation :
- 5
So easy questions asked at drop off were easy to answer
Jeanne Overstreet- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Steven Warren- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jaxon Crook- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
marianne powers- Évaluation :
- 1
My drop off location was Kelso wa. I was told I could not drop off at the location when I arrived. They told me to drop off in Longview wa. I called Longview location and was told to drop at the designated drop off in Kelso. So after a long run around, I left it at the Kelso location as specified in my paperwork. I dropped off keys and parked the Van when it said to drop off. I even left more gas than I had in it when I left. I had a more than pleasant pick up in Scappoose Or but the drop off in Kelso was terrible. Not helpful at all :/
mandy eib- Évaluation :
- 5
Shelley I believe her name is, was very nice and went out of her way to get us the truck we wanted at a fast time. Thank you so much!!
Charles Vestal- Évaluation :
- 5
Very friendly and helpful staff. Large, clean, easy to access units. Secure facility.
DANIEL ROBINS | Expérience généraleServices supplémentaires à cet emplacement
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Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
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Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Libre-entreposage
Nous offrons la plus grande couverture en Amérique du Nord!
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Accessoires de déménagement
Nous vendons des centaines de produits qui facilitent les déménagements!