The people you have in Russell went above and beyond to get us our vehicle when none was available at our fist promised location. Our reservation was NOT fulfilled at all the 1st time even after having it in place for over a month. We cancelled and had to search for one. Russell helped us secure our vehicle and even helped us get it after hours as we had to drive 2 hours to get to their location. I highly recommend this location and the courtesy and generous nature of the people who run this rental business for you. They went way above and beyond!Nancy J.
Customer Reviews for A&D Towing & Auto Repair
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Russell, KS 67665
Services dans cet établissement :
- Lun - ven : 9h am à 5h pm
- Sam : 10h am à 2h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.William D.
I had to jump a curb to hook the trailer up place was dirty as hell trailer needed swept out Not a good experience at at all I will drive 30 miles further to rent one next timeBRADLEY T.
Everything was greatRobert R.
Le client n'a pas laissé de commentaire.SPENCER T.
Le client n'a pas laissé de commentaire.Beth B.
Le client n'a pas laissé de commentaire.RICHARD S.
When I arrived at 10:30, no one was at the UHaul location. I called the number posted, and when he ansered, he told me that he was at a different office working on a contract for his other business, but if I wanted to, I could hook the trailer up myself and go fill out the contract where he was at, or I would have to wait for an indeterminate amount of time for him to get there. Luckily, I was not alone, so we were able to get the trailer hooked up ourselves. Once I got to the new location, I had to wait for him to come fill out paperwork. When he pronounced my last name wrong, I said the correct pronounciation, to which he responded "Whatever." It took 15 minutes to fill out paperwork, all the while he was cursing about the paperwork and U-haul. This secondary office was absolutely disgusting, there were peanut shells lying all over the floor, desks, paperwork, etc. There was an unlocked padlock on the trailer I got, which was lucky, since I was not given a key for that padlock. I didn't get to leave with my trailer untill 11:00. All in all, I will never use this location again, he had no idea I had booked a truck, and he did not care about the customer at all, nor did he care about the company he worked for. I will drive out of my way to get the equipment I need from now on.Sara D.
The place you drop off the Uhaul looks very unprofessional and dirty. Can't expect much from Russell, KS though.kyle B.
No one was there. I had to call an after hours number during normal business hours. The shop looked sketchy. The guy that showed up to provide the uhaul was wearing filthy holey clothes and looked homeless. I was given the wrong truck. I was told I had to pay mileage and drive 40 miles back to drop it off at Russell or be charged a stupid amount for a convenience fee. Then later was told by other uhaul locations that was incorrect and they shouldn't have charged me for an in town move when I was driving from one town to another. I was told this caused me to be over charged about 200.00. The only good part of this location was they allowed me to drop the appliance dolly off in Plainville because I realized hours after we took the uhaul back that we forgot to take the dolly back too and Russell is 40 miles away and we never go that way for anything.amanda S.
Le client n'a pas laissé de commentaire.Joel L.
Staff were very helpful. Location of U-haul trailer was not staffed, had to call for service personnel to arrive, but once someone arrived, very helpful.Edward T. M.
Business looks very unfriendly. Looks run down and semi abandoned.Thomas H.
Le client n'a pas laissé de commentaire.Janice C.
Le client n'a pas laissé de commentaire.allen K.
The only thing that didn't go smoothly was when I talked on the phone with someone, they told me the truck needed to be back the next day Friday at 4 pm. I could deal with deal that though the timing was short. When I got to Russell on Thursday , the guy looked over the contract and said I had until Saturday. This was perfect for me. I told him what I was told earlier and he said Saturday was correct. I was called on Friday, saying I needed to have the truck back that day. This mix up was on your end.Marilyn J.
They were closed during business hours??? Told to just leave everything.michael M.
They didn't check me in just waived at me without doing his job then Uhaul called me the next morning wondering why its not checked in and they had to call the guy to check it in but based on the other ratings I expected it happen and had taken pictures proving I left it along with having witnesses. You can use this site to pu and drop off but be prepared to for the guy not to follow through one way or another then it would be ok..but if your in a hurry or don't take pictures and have witnesses...could have problems.Jill D.
Location was closed for holiday, they help me go through the online turn in process so I wouldn't get charge for an extra day.Warren T.
No one there at pickup time, but called the number and within 10 mins. had someone there and got us going. I was not on a time schedule, so this was not a problem. Overall, happy with this rental.Roger W.
Le client n'a pas laissé de commentaire.Ron T.
Le client n'a pas laissé de commentaire.mathew F.
Le client n'a pas laissé de commentaire.James F.
I requested the pickup location to be in Hays, KS. It's VERY CUSTOMER UNFRIENDLY TO ACCEPT MY ORDER AND THEN RE-DIRECT ME TO PIVK UP THE TRUCK 30 MILES AWAY. UHAUL SHOULD HAVE TRANSFERRED THE TRUCK FROM RUSSELL TO HAYS. INSTEAD UHAUL INCONVENIENCED THE CUSTOMER AND ADDED MORE COST TO GET LYFT TO TAKE ME THERE. SIMPLY UNACCEPTABLE!Derrick Y.
Le client n'a pas laissé de commentaire.Cindy H.
The service representative was not answering the phone. Had to wait until pick up for the trailer hitch was inspected per u haul regulations. The site itself was very poorly kept and unclean.Thomas H.
Paid a deposit and didn't get it back once the truck was returnedCameron F.
Le client n'a pas laissé de commentaire.ROBERT M.
They guy who ran it wasnt even there when I went to pick it up he was an hour late. He was absolutely disgusting. Had no idea hardly what he needed to do.Tyler F.
To start off my pick up location and time were changed. I drove almost 2 hours out of my way to get this uhaul. I was 4 hours behind schedule to pack and move all my belongings. When I went to pick up the uhaul, the location was closed and I had to call and it took them 45 minutes to show up. Guy got out of his truck and not even a hello, good morning, sorry it took so long. Was not very friendly. Will never use uhaul again!.Erin C.
Junk cars everywhere noone available during store hours uneven small parking lotdavid L.
I reserved a 15' U-haul 3 weeks before we needed it, and we were informed that no 15' was available. Very dissappointed in U-haul, as I had given 3 weeks notice.Jason B.
Moved everything and was done the same day with the trailer but was still charged for two days.Connar Y.
The best description of this location would be the back corner of an old car junk yard with a building that appeared to be falling over for its office. The truck seemed to be in good condition until a rain storm came along and realized the wiper blades were nearly falling off and did nothing to clear the water. Once driving the truck at night it also became apparent that the headlight mount was broken and the light was pointing 5 feet in front of the truck and about to fall out all together. The worse part about this Uhaul experience is that it took approximately 4 customer service representatives and over 2 hours on the phone to coordinate the appropriate information about the truck while nothing actually got done (meaning wiper blade or headlight) other than an "I'm sorry to hear that".Michael T.
We started out the morning having to drive for an additional hour to pick up a truck, and it was 6 feet longer and bigger than we had ordered. Still had to go to another dealer to get the blankets we had pre-paid for.. That put us behind an hour, which put us in a storm for 6 hours. After 2 hour the check engine light came on, and for the rest of the trip every time the truck hit a bump, the automatic breaks slammed on. Moving is tough enough without U-Haul making it harder.Anthony G.
Le client n'a pas laissé de commentaire.Christian D.
Caught them on a weekend, they were closed but reached them by phone and they were accommodating.Norman R.
This was the worst U-Haul rental I have ever had. First of all I had two confirmations prior to arriving at the destination which took me a 5-hour drive to get there when I arrived there was no one at the business I called the number at the Business site and the business owners father answered his name is Alan I know him personally he pretended he didn't remember speaking with me last week about a rental there which I actually made the reservation online and I called and confirmed with him at the time that I made the reservation. It was a 5-hour drive for me to get there and when we arrived no one was there at the business I called the number on the website and the owner's father Allen agreed to come over and get us the truck. When he arrived he said he didn't know how to do the paperwork but he called his son who was out of town in Kansas City. The son walked him through the paperwork and he gave my helper the key to the truck which was located by a Creek in a mud filled area and it was stuck in the mud but my driver managed to get it out. The truck did not have a full gas tank but we didn't notice that until we got over to the storage area for blocks away I called Alan back and he refused to fill the truck up and told me that was the way Uhaul operated you just took it back and tried to get it as close to the same amount of gas as what was in it when you took the truck and that has never been my experience with U-haul before you always receive a truck full and you always take it back. Way there's not a guessing game as to how much you need to put it in. When we rented I asked Allen if he would be available later if we needed to rent another vehicle or a tow behind because I was unsure of how much room it would take to move my things. Allan assured me that he would be available and I said well it would be hours before we knew how much additional space we would need. He assured me that he would be around town and just calling back when I knew how much more space I needed when I called him back he then refused to come over to rent us another vehicle which we needed to tow behind so I had to leave thousands of dollars worth of my items there because I didn't have the money to pay for hers storage longer and to return to come back to get them I'm on a fixed income and it was impossible for me to come back to town again don't think it's fair that I had to throw away furniture and other items. I think if Alan son is the one running the business he needs to be there when people come to pick up their unit because Ellen doesn't know what he's doing.Peggy B.
Le client n'a pas laissé de commentaire.Keith B.
Le client n'a pas laissé de commentaire.Ky S.
Le client n'a pas laissé de commentaire.
Everything went smooth I appreciate the local pick upThomas G.
No one was there, which was fine, but the place looks more like a junkyard than a place to rent a truck. Doesn't reflect well on Uhaul.Allen C.
I was told that we could pick up the truck as early as 0900. Upon arrival at about 0915 no one was there. We had to call a number on the side of the building and wait for someone to take care of us, This wait time added approx 30-35 minutes to our trip. When we got into the truck it had a horrible strong cigarette smoke smell that made the trip even worse. It literally smelled like a full pack was smoked before we got in.Donald B.
Le client n'a pas laissé de commentaire.drew M.
Staff had trouble with the computer, so our Express Check-In was completely irrelevant. Staff did not secure auto tow safety chains as shown in the U-Haul online videos. Staff did not include any of the packing blankets that were reserved. This location was 30-45 miles from my preferred location, so it took more than an hour of additional travel time on the day we planned to load and depart. The facility was not "clean and inviting" and does not have a restroom, and there was construction at the front entrance that challenged any driver of a new truck and trailer. There was little room to move or relocate vehicles and trailers. Apparently an additional 30 miles was given in compensation to our added travel, but that was not needed and a discounted price would have been a better compensation.James A.
Le client n'a pas laissé de commentaire.Thomas J.
Wish it was more customer-friendly. Wasn't open on a Friday afternoon when I needed to return a trailer, so had to call a number to figure out where to drop it off.Scott N.
Le client n'a pas laissé de commentaire.Mike G.
Le client n'a pas laissé de commentaire.Russell M.
The business was closed. Had to do check out by phone.Thomas H.
Make them more affordablebarbara S.
Le client n'a pas laissé de commentaire.Richard K.
Le client n'a pas laissé de commentaire.william K.
Twice confirmed pickup time, and still there was nobody around at the appointed time. Called, and they said someone was on his way and would be there in a few minutes. It was twenty minutes. Once he was there it was quick and efficient, but the appliance dolly was sitting outside and covered in ice, leaving water on the floor of the truck by the time we started loading.Kevin J.
The gentleman who helped me was very efficient, friendly and knowledgable; but the place was filthy.Gregory M.
Never did a walk around never looked in the truck or anything. The truck was filthy when I received it and I was charged for A&D Towings short comings as a uhaul rental establishment. I will never use uhaul again, I believe next time I will go with Penske.Curtis H.
Le client n'a pas laissé de commentaire.Daron S.
Le client n'a pas laissé de commentaire.Gordon K.
i reserved a truck in amarillo, the day before my expected pick up i received a call from a uhaul rep telling me there were no trucks avail in amarillo.. they scheduled me to pick up a hr south of me.. on the day of pick up they informed me that they don't have a truck there either.. i called the scheduling department and the lady was very rude and not very understanding at all.. finally after being placed on hold repeatedly i was informed they found 1 truck and for me to get there by 9am.. it was a 45 min drive and it was already 845a.. i rushed over there and was finally about to get the truck.. uhaul gave me an extra day.. but i feel part of my money should have been compensatedAlysha M.
Le client n'a pas laissé de commentaire.David C.
Looked like a junk yard no one was there when I picked up equipmentSteve E.
Le client n'a pas laissé de commentaire.ron P.
Le client n'a pas laissé de commentaire.Mark E.
Le client n'a pas laissé de commentaire.Richard A W.
Did not go in here. They did not open until half an hour after we needed to drop off.audrey F.
3 gentleman took time to help me after hours, they were friendly and fun. I couldn't imagine this happening anywhere else.Bruce W.
Le client n'a pas laissé de commentaire.mona B.
Will not use uhaul againZACHARY K.
Le client n'a pas laissé de commentaire.Ashley C.
Le client n'a pas laissé de commentaire.Jerrod F.
Le client n'a pas laissé de commentaire.Russell M.
Le client n'a pas laissé de commentaire.Trent F.
About halfway through trip At a gas stop between Oklahoma and Denton, TX, I was checking straps on loaded car and saw a Tire on trailer had large hole (about size of silver dollar) with inner bands visible. (I have a photo if need) Thank goodness I noticed this before we had an accident. I found a U-Haul facility not far down road and took loaded trailer there. Dealer/owner changed out tire for me and rest of trip went well.Don B.
Le client n'a pas laissé de commentaire.Terry O.
Le client n'a pas laissé de commentaire.Chloe U.
Le client n'a pas laissé de commentaire.Tom L.
Truck was parked in a field next to a very deep ditch; not very safe. Truck had very bad moldy smell (bad) and their was too much play in the steering. AC could use a little more coolant. AC did not cool the truck very well.ronald J.
Le client n'a pas laissé de commentaire.KELLEY H.
This was not the drop off location.Rose L.
Le client n'a pas laissé de commentaire.RANDY H.
Le client n'a pas laissé de commentaire.Karri H.
Le client n'a pas laissé de commentaire.Amy W.
Le client n'a pas laissé de commentaire.MIKE A.
Le client n'a pas laissé de commentaire.MARK W.
Le client n'a pas laissé de commentaire.Travis P.
Very helpfull employees. Went out of their way to assist us.HERBERT R.
great thank-youStephen C.
Le client n'a pas laissé de commentaire.Anita S.
Le client n'a pas laissé de commentaire.Jenifer H.
Office and area overall very dirtyJIMMIE P.
I noticed I left my cell phone in the truck after I had dropped the keys in the box in Russell, Kansas. Although it was on a Sunday and the business closed, the owner offered to meet me immediately at the location and recover my cell phone. Outstanding service and professional courtesy.Roger D.
It is rather disappointing to make a reservation to pick up a truck and a trailer and then have to drive to two separate towns, both more than 30 miles away from the location requested, in order to pick up the reserved equipment. I did receive a discount on the truck rental, but for the price I paid for renting the equipment, I think having someone transfer the equipment from one location to another would add tremendous value to the expense. I lost two hours worth of valuable loading time, which caused the people who were helping me load to have to leave before the loading was completed, which in turn got me home at 4am instead of 12am as I originally intended. Again, I received a discount, so I'm not mad, just disappointed.Monty B.
Le client n'a pas laissé de commentaire.JIMMIE H.
Le client n'a pas laissé de commentaire.STEVE A.
Le client n'a pas laissé de commentaire.Christopher R.
Le client n'a pas laissé de commentaire.Carlotta B.
Le client n'a pas laissé de commentaire.Marylen M.
Very out of the way for me. I had to drive 25 miles to pickup the truck.TYLER H.