Everything was wrong had to push time back cause they messed up the reservation. Also, they charge us extra cause they didn’t have the truck we won and then when I went to return the car, they gave us the vehicle with no gas. I brought it back on what they gave us on and they charged me for that and then they tried to charge me extra return it. Also when I already told them that we didn’t go over and we put the same amount of gas in that they gave it to us and I showed him a picture and everything they said they waved a charge and it was zero but as I got in my car and seen that he charged me a extra $110 terrible never right with them again
Amir M
Customer Reviews for A&E Modern Construction
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The worst service
Jairo GGreat experience
darus bMuy. Urna atención me dieron respuesta a mis nesecidades
MARCO SWas easy to access.
Sheri LDrop off was easy
Sake RThe truck had a sizable pull to the right, as I believe the alignment was off. There were also parts of the dash that were routinely falling off that we'd have to reattach, and no disk locks would fit the hatch, including my old U-Haul lock. I believe it was bent, so we excluded the flap from the 3-layer locking procedure. The cable that affixed the trailer to the truck also had bad contacts, which I cleaned with electric contact cleaner to make work. All that aside, we made it from Burbank, CA to Aurora, OH with no incidences. No equipment made contact with foreign objects.
Kristopher SNothing you guys were great 🙏
LAURIE FBetter signage at the location.
Velia CThe drop off location was not clearly marked. I had to park on the street and call to get the information.
Anthony KIt was hard to find . The man said the location was new . The man was very nice. He was having issues getting his computer to take my credit card information. He ended up taking pictures of my driver's license and credit card so we could be on our way. That was a bit unnerving having someone with a picture on my credit card on a cellphone. Hopefully because its a new location this was just a small bug to be worked out. Tie downs are the only thing I would have liked to have known earlier that I had to purchase elsewhere. It was not a big deal just would have been nice to know sooner. Trailer was amazing. Ramps easy to use Trailer pulls like a dream. I highly recommend.
Angela P