Customer Reviews for A&M Antique Mall
(U-Haul Neighborhood Dealer)

Évaluation :

5

Lubricate all working parts and service trailer

Évaluation :

4

The 24/7 process worked great during check-in and receiving the truck but did not work well with my older iPhone when trying to return. The camera interface kept giving me an error. Did work with my wife's newer iPhone and was able to get everything returned properly. Overall very easy process.

Évaluation :

5

Thanks

Évaluation :

5

John was very friendly and helpful Good customer service

Évaluation :

1

Had to wait for items to be unloaded before picking up truck. The person was nice.

Évaluation :

5

Received excellent customer service that exceeded expectations.

Évaluation :

3

Just have the equipment available at my desired location. The manager there was very nice though.

Évaluation :

3

Instead of charging the customers for two days the same as one day, give customers a choice. Most of them will probably use the truck for one day but feel compelled to keep it two days because they are paying for it anyway.

Évaluation :

1

Everything the service took forever he couldn't spell and then put insurance on the Uhaul n I didn't want it....

Évaluation :

5

Great service. Will be using him again in the future.

Évaluation :

4

I rented a 6x12 trailer and the roll up door on the back was broke/messed up I caught with that door for 2 days

Évaluation :

5

No improvements needed the gentleman assisted us in the set up of the trailer. Along with giving us tips on trailering. This being my first trip he went the extra mile to ensure we knew what to expect. Additionally he explained and ensured that my vehicle was properly loaded and safe prior to my departure. A true professional and I would say it was my pleasure to work with.

Évaluation :

4

This is a very small U-Haul location and the gentleman was extremely nice. He was not my first choice as he was on the wrong side of town. However, the main U-Haul store located at 334 N Frontage Road was where I had reserved the dolly asking to pick it up around 7am on Saturday morning. I received email confirmation saying I could NOT pick up the dolly until noon. I called at 10am to see if I could come "early" and the young lady said that she had made a "boo-boo" and already rented out my reserved dolly to a walk-in customer. Her boss did get on the phone and find this alternate location that had a dolly available. It was just not very convenient. In the end it all worked out but took much longer than expected.

Évaluation :

3

Pick up location was 45 miles from my house. (Gas=$$$). Truck was not clean. Cigarette butts in cab, back was full of trash.

Évaluation :

5

The staff was very helpful and proactive about getting me the equipment i needed. Great job!

Évaluation :

2

I was over charged for mileage used there was insurance added that I refuse when I booked the U-Haul. Explained that to the guy that I refuse the insurance he said take it up with uhaul. Never again will I use uhaul. One of the worst experience in my life

Évaluation :

5

Very friendly and knowledgeable

Évaluation :

5

Mr. John was very helpful and had great customer service!

Évaluation :

1

I advised them that I was moving from three hours away and they STILL gave me mileage which made me go over bc I had To make two trips to pack my things bc the truck wasn't big enough. The office was exceedingly hot, he had ran out of ink so o didn't get a receipt. Nobody from Uhaul told me about the pickup so when I called back and found out a truck was available I had to rush and try to make it there to pick it up and he wasn't friendly AT ALL!!!!

Évaluation :

4

Carry on...

Évaluation :

3

It is frustrating to enter all my info on the website and have to do it all again when i get there. I had a 10 hr trip ahead of me and it took 45 min to get the trailer. Computer network problems were the main issue. Had to call and tell them all my info twice before it worked. Very frustrating. Why cant i just show up, pay and leave. Should only take 5 min.

Évaluation :

3

Had to call and get a pick up location closer to my location. Trailer had sand and leaves in it. Before heading out decided to check tires. One only had 7 lbs. Held air after being filled.

Évaluation :

4

Great folks to help get you going.

Évaluation :

4

This guy was really knowledgeable about towing with a tow bar. He helped me get my car off the tow dolly! If I can, would like to do business with him again! I was surprised at the low overage rate the company charged me. Merci encore!

Évaluation :

3

This was not where I scheduled to pick up a truck. We were three hours late and had to drive 100 miles extra. The truck does not come close to getting 10 mpg. It rides rough. We did not get the blankets we had asked for.

Évaluation :

3

Have used this location twice. Will go back again.