Customer Reviews for Aaron Self Storage
(U-Haul Neighborhood Dealer)

Évaluation :

3

I had to call and get a code just to drive in to drop off the trailer, and then I had to download an app and take a bunch of pictures of the equipment and submit everything twice before I could leave. If I have to do your job, I want some money back! I dropped this off at 2pm on a weekday. WTF!!

Évaluation :

5

Everything was great except for the fact that we had to disconnect and unload the equipment from our vehicle upon return.

Évaluation :

5

The inside rubber trim was falling off and hanging down. Customers will feel like they might be charged for damage that didn't happen during their use. Floor was full of smeared mud, which again, makes the customer feel like they might get charged for something they didn't do. Customer Service at this location was great! Very nice folks!

Évaluation :

5

Great Experience !! It was an easy process even though the business was closed. The directions on the App were easy to follow and the unit was super clean I'd highly recommend the use of this storage facility to all in need.

Évaluation :

5

Everything was great. Friendly service.

Évaluation :

5

The only thing I recommend is maybe have a guest wifi. This area has trouble with checking out on app with phone service other than that I had a great experience here. The gentleman was friendly and went explained some questions I had.

Évaluation :

4

Just to have a marked location to drop the equipment off so no one has to guess where to place it during off hours.

Évaluation :

2

Said they opened at 8:30 I was there at 8:25 at at 9: 30 I just left the dolly outside the gate never seen anyone.

Évaluation :

5

Update photos when the equipment comes in.

Évaluation :

4

The 19,95 local, daily rate is a bait and switch.... They tack on mileage as well so the price you actually pay is outrageous!

Évaluation :

5

The tow dolly I rented worked all right the right hand strap was torn in half I was worried about it but I got the vehicle home all right that strap needs to be replaced.

Évaluation :

5

Rien

Évaluation :

4

One of the wheel straps was very short. You could tell from how frayed and dirty the end of the strap was that it has been cut for a very long time. We had to purchase a strap on the road in order to secure one side of the car. I encourage all renters to roll out the tie down straps before you leave the UHaul facility.

Évaluation :

5

Very nice gentlemen, hooked up our trailer expertly.

Évaluation :

1

Was told by answering service that an employee would be at this rental/storage facility site to receive my rental until 5:00PM, arrived at 4:45, no one there. Answering service was terrible and no help. Called U-Haul direct to get guidance and was disconnected after 10 minutes of trying to get through. Ended up doing self return which is what I was trying to avoid in the first place. Not a good experience in all with U-Haul. Truck was beaten up and even with only 64 000 miles on it, seemed like an old truck. Would NOT recommend U-Haul to anyone based on this expensive, terrible experience. Save any apologies for the next sucker.

Évaluation :

5

Two guys there made drop off very easy and they were very nice.

Évaluation :

5

IT was perfect!

Évaluation :

5

Chris the attendant both times that I turned in U-Haul trucks was extremely nice, courteous and helpful.! Could not have been more simple!

Évaluation :

3

There is a 100 saving shown for dropping off at this location. Individuals at dropoff location were not aware of this incentive.

Évaluation :

1

had reserved a 20' truck 3 days prior. A couple that was also there (thinking someone would be on site) had reserved a 20' the night before. They got one. I was left with no option but a 26', as no one was on site to help. I thought the email I had recieved Friday night was telling me I had the Option to handle it online. Rough ride!

Évaluation :

3

Easy to get the uhaul. But the only thing i have to complain about is the store hours on the door is labeled on the door as they were suppose to be open from 8:30-1 on Saturdays but after I called i found out that they were closed on Saturdays. I have never done the online service for everything to get uhaul. I would have liked to actually been able to do business with a person just incase i did something wrong or something. But everything went well.

Évaluation :

1

The woman behind the counter was very unhelpful. She was "too busy" on her computer to check us in and even to out and verify the truck was returned in good condition. I have rented U-Haul many times but I will never return to this location.

Évaluation :

1

The lady at the store was very hateful attude never will rent from u haul again to stresful one bad bay at arrons very bad experience there

Évaluation :

3

I was originally supposed to pick up the truck at Bali Paradise Tan in Newport, TN. My reservation was made three weeks in advance and confirmed. When I arrived at the location to pick up the truck at 9:00AM on December 28, 2020, they were closed, thought the sign said they opened at 8:30AM. I called the phone number listed and got no answer and no voice mail. I waited for 30 minutes, hoping they were just late and that someone would arrive. No one did. I called UHAUL and was told they were closed due to a power outage. The power outage had happened a few days before and power had been restored before the 28th. All other businesses in the area had power and were open. I had to drive an extra 20-25 miles to pick up a truck in the next city, Dandridge, TN which I was charged for the extra mileage and gas. I was on a tight timeline and the extra travel, extra gas, and almost two hour time delay in getting the truck, and the extra cost incurred was unacceptable. I was not offered any compensation for mileage or gas due to UHAUL's screw up in picking up the truck

Évaluation :

3

My guy Accidentally left a mattress in the trailer which cost me $150... Wish they had contacted me and I would have come got it...

Évaluation :

2

I am a customer of this facility, have been for years. I rented a truck to help my sister. The truck was in my name. I was returning it to this facility. With a rental, the ad stated a free month of storage rental. I asked for a free month of a building a I already had... they told me no - it was for new customers only. Well, keep treating your regular, good paying customers like crap & all you'll have will be NO Customers

Évaluation :

4

Not open per hours posted. The attendant was on the lot so I couldn't drop off trailer for over 30 minutes. When she came to the office she was great. Just didn't like waiting and there was no place outside the gate to drop off. Both if those spots were full

Évaluation :

5

All of the above was fine. What was not fine was I needed an open trailer which your website said Aaron's had. This was not the case and I did not have time to drive to an alternative location. How can your computer not know who has the right equipment? This was in no way Aaron's fault. I was hauling brick and had to duck into the enclosed trailer to load and remove cargo. Very annoying!! It seems after your corporate number sayis a certain place has the equipment you need, you must call there and verify. Most unsatisfactory.

Évaluation :

1

Arranged to pick up truck at 8:30 am (time business opened) and employee/manager did not arrive to work until 9:15 am(she said she had to go the bank). I was almost an hour late meeting the movers which cost me $75 because they were on the clock starting at 9:00 am. She did not seem to care that she'd cost me $75. She said I'd have to take it up with UHaul bc they shouldn't have told me to come at that time. I did just that and the person over the area had wonderful customer service and was very apologetic for her tardiness and attitude. He offered a refund of my flat rate fee which was much appreciated. I will definitely do business with UHaul again, just at a different location.

Évaluation :

5

Excellent service. The process was fast and streamlined due to our online reservation. Merci

Évaluation :

5

Jessica was very helpful and went above and beyond to make sure our move was hassle free. I will definitely recommend this location to everyone.

Évaluation :

5

I was greeted and waited on by a very helpful and considerate young man who was very complimentary on my ability to make an online reservation, which he commented it was his easiest setup for a truck rental. Merci

Évaluation :

5

Nice service

Évaluation :

3

We had to wait for someone to arrive. The sign says open 9-5. I have been there at least 4 times and no one was there.

Évaluation :

2

We were charged for extra miles we didnt use and we were told we would get a refund if they were not used and we didnt use them and didnt get a refund.

Évaluation :

5

Make the Express check-in easier. It took a half an hour to check in to be able to get the keys.

Évaluation :

5

There was an issue with the beginning mileage being recorded wrong in the system and on my contract. This was not noticed until I returned the truck. I drove the truck 98 miles but the mileage indicated that I had driven the truck over 400 miles. After some 'sleuthing' the office personnel, figured out the problem and it was corrected. The office personnel were very kind and knowledgeable. I recommend this office.

Évaluation :

4

I have used this location before. The folks here are helpful and friendly, and the site is incredibly well-maintained and sharp.

Évaluation :

4

Granted they were a little closer to civilization would be nice. But the service was superb. And so was the people.

Évaluation :

5

Visit the pick up location for helpful information before picking up the equipment. This location was so great on getting this move to go smoothly. Great people great service.

Évaluation :

5

Jeri was very professional, knowledgeable, pleasant, and very helpful. She was truly interested in helping us settle in our new home.

Évaluation :

5

Très bien

Évaluation :

5

I was completely satisfied! There is nothing they could do to give ma a better experience! They were wonderful!

Évaluation :

5

Felt like family

Évaluation :

5

Knowledgeable and Friendly Staff

Évaluation :

4

Hallmark Christmas ornaments were stolen. Does to unit torn up....person that replaced door was unprofessional. More ornaments broken and storage bins were cracked. Other items were also torn up.

Évaluation :

5

The staff at Aaron's are wonderful folks, and if I need a storage facility again, then I will certainly give them my business.

Évaluation :

3

HAve the correct adapter/ connectors for attaching to someone's vehicle. I had to go to Advanced Auto to get one.

Évaluation :

1

All units were full