A rental with another company fell through and we were so relieved that UHaul had the exact vehicle we needed at a location close-by! The pickup and drop off were very easy and we appreciated the team!Chic S.
Customer Reviews for ABBA Storage
(U-Haul Neighborhood Dealer)
Pour nous contacter
Opelika, AL 36801
Services dans cet établissement :
- MardiDe 8 h am à 1 h pm
- JeudiDe 8 h am à 1 h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Just keep up the great workChanning T.
Le client n'a pas laissé de commentaire.Diana G.
Le client n'a pas laissé de commentaire.todd C.
IF IT IS NOT BROKE ,DO NOT TRY TO FIX IT JUST KEEP DOING THE THINGS YOU ARE DOING, AND THE YOUNG MAN THAT TOOK CARE OF MY RENTAL NEEDS WAS SUPER,KIND&VERY RESPECTFUL TO THIS OLD MAN!!!, THANK YOU , LANDONLANDON B.
I was given a reservation number and location closer to the apartment we were moving out of. I never received a call stating that our equipment was never actually reserved or we would need to choose a different location. When I called for assistance, I waited an hr on hold before actually getting someone who could help. The new pick up location was closer to our new place of residence so we had to drive back and forth to get the truck. The goal was to load everything early in the morning to avoid the heat advisory, but we were unsuccessful due to the delays caused by uhauls poor logistical management.Kathrine B.
Le client n'a pas laissé de commentaire.Jessica M.
Moving my pickup was not made clear. The mobile return was a nightmare and due to UHaul's app failure to connect made the process take an hour. I disputed the charge, yet UHaul accessed my debit without permission, which I'm informing my bank and considering legal action.Stephen C.
Le client n'a pas laissé de commentaire.Jakoya R.
excellent service at ABBAGlenn W.
App works poorly at best. It never showed any of the pictures I took as being attached or uploaded. When I tried to go back into it, the reservation was gone so I could not try to upload again. Clicking the link sent via text was an expired link. We then had to call and confirm that the trailer was shown as having been dropped off timely and correctly as well as verify at least some of the pictures were received. Looking at reviews of the app, this is a common occurrence that has apparently gone unchecked, not fixed, and found to be acceptable by corporate uhaul despite it not being acceptable from a customer standpoint. If you are going to REQUIRE the app be used to check back in, then it needs to work without extra calls and waiting on the part of the customer. The app would get 1 star, but I notice there are no chances to rate that.Michael R.
Le client n'a pas laissé de commentaire.Mary Gray A.
Charles was so welcoming and just a great young man! WDEFRANK K.
Great pair of the moment decision to use this facility and trailerTHOMAS A.
The salesman was great and amazing customer serviceBrandon J.
The location ensured that the auto carrier was not in need of repair, hooked up the carrier to the car and sent me on my way. The BEST part was when I returned the carrier to Pratt Marketing in Huntsville. When the carrier was being detached, the owner (Dane) discovered that the brake chain had been interlocked and twisted with one of the safety chains. He explained this removed the safety braking feature of the carrier if the hitch/ball mechanism had become detached. He also did a further safety check and explained what he was looking at and why. The experience at Pratt Marketing U-Haul was appreciated.Joseph E.
Le client n'a pas laissé de commentaire.JOHN M.
I believe the young man working today was Charlie and he does a good job for being there alone. I was behind two other customers and it would have been nice to get out a little faster but only Charlie was there. The 5x8 trailer was practically brand new. After having rented about 100 trailers over the years this was one of the best I've had. Charlie was there when I returned about 3 hours later and unhooked the trailer in record time. This location has limited hours during the week and not open on the weekend. That makes this location tough at times to work with because some days they are only open 5 hours and don't come in till noon.Barney S.
Needed a truck since mine was in the body shop. Was able to rent and extend my rental without issue. Saved a lot of hassle.Lance L.
Nothing I know the truck wasn't 100 dollarsmarcus M.
Le client n'a pas laissé de commentaire.Jimmy M.
Le client n'a pas laissé de commentaire.William V.
Le client n'a pas laissé de commentaire.Demetrius G.
Le client n'a pas laissé de commentaire.Brenda M.
The guy working was great. Knows his stuff and was easy to work with. The customer before me however, was an idiot and blocked me in for about 15 minutes. Not the fault of the employee, U-Haul, or this business.RUSS L.
Great service my experience was very positive!Charles H.
Le client n'a pas laissé de commentaire.garry L.
Lower the pricechris J.
Le client n'a pas laissé de commentaire.Anna B.
Le client n'a pas laissé de commentaire.LINNIE G.
Le client n'a pas laissé de commentaire.JOHN W.
Quick and friendly serviceKevin E.
The headlights on truck were very dim, even on bright.debbie P.
Le client n'a pas laissé de commentaire.Michael B.
I use this location anytime that I need a trailer. Always a smooth process and friendly staff.DAVID F.
Great family owned business. Very helpful.George H.
Le client n'a pas laissé de commentaire.Aron H.
Le client n'a pas laissé de commentaire.Chris C.
The trailer we rented worked perfectly and the staff at Abba, were professional and helpful!Joeseph L.
The parking lot is big and easy to navigate. The man walked out while I was still in the car and unhitched the trailer He was polite and very helpful.Julia G.
Bad customer service! Never will go back to that locationAshanta W.
Le client n'a pas laissé de commentaire.Jo S.
It's difficult to say find anything negative about this location or its employees. They're very good at what they do & they treat their customers respectfully.Jeff H.
Le client n'a pas laissé de commentaire.OLIVIA B.
Le client n'a pas laissé de commentaire.Chance A.
Le client n'a pas laissé de commentaire.Vincent F.
Better hours of operationJerome S.
Great job. Very friendlyWilliam B.
Le client n'a pas laissé de commentaire.Karl M.
Le client n'a pas laissé de commentaire.Peter C.
Very helpful ... very polite ... however, they, also, only had one employee available. My wait time here was only 10 minutes.Jeff H.
The drop fee for Sunday of $29 is strange.TERRY B.
Great customer service. Change nothing.Steve S.
Le client n'a pas laissé de commentaire.William B.
The pick up could not have been better. I have used this location about 6 times this year.DAVID F.
Le client n'a pas laissé de commentaire.FRANK H.
Le client n'a pas laissé de commentaire.Craig E.
I had to change to this location last minute. The parking lot was very cramped due to the number of college students moving in so it was difficult to find an appropriate place to park my truck. Overall I had an okay experience dropping off my truck.Devin G.
Le client n'a pas laissé de commentaire.James T.
Le client n'a pas laissé de commentaire.Angela K.
Le client n'a pas laissé de commentaire.Stuart N.
Great U-Haul experience!!Chris G.
Very Helpful. Helped me connect trailer and explained I didn't need extra insuranceLeanne E.
Le client n'a pas laissé de commentaire.John J.
Change Google geographic location to driveway instead of the building as we almost passed itNada A.
Le client n'a pas laissé de commentaire.Carderius W.
Le client n'a pas laissé de commentaire.David Lee R.
Le client n'a pas laissé de commentaire.Ronald D.
Le client n'a pas laissé de commentaire.Marc W.
Le client n'a pas laissé de commentaire.Scott H.
Le client n'a pas laissé de commentaire.Sandi Y.
Le client n'a pas laissé de commentaire.Wells J.
The truck driver's seat area was sticky and dusty. Also, there were a few small trash items in the truck.Nutoshia C.
Le client n'a pas laissé de commentaire.Renee J.
Overall, renting from Uhaul is always very disorganized. Online reservations are almost always messed up. Equipment may not even be available or the order gets transferred to another location. The charges are typically different than stated as well. It is generally unreliable.Leigh N.
The online return process was great. Efficient and simple which provided a great experience, thanks.Paul M.
Customer service shit-show. My reservation was moved to a different location, I was notified the night before. That location required a self-serve check-in/check-out. The self-serve did not work. I called for help, my wait time on hold was estimated to be an hour. I drove to the U-HAUL corporate store where I had requested the reservation, hoping they could help. They rudely told me that it wasn't their problem and there wasn't anything they could or cared to do about it. It was U-Haul's issue, not theirs. They were kind enough to give me a couple of phone numbers to try. I got someone on what sounded like a personal phone who eventually was willing/able to help me. Also, it's aggravating as hell to look up the phone number for our local store, only to be sent straight to a call center in another part of the country that can't even pronounce the town I live in, much less help me with anything locally. I know how to dial a 1-800 number. When I call a local number, I expect a local person to answer.Joel M.
The gentleman that took care of me was very helpful.Daniel C.
Le client n'a pas laissé de commentaire.Kyeongho C.
The self pick up was very convenient and the guiding through it was easy to follow. I wish there was a way I could have done more before getting to the u-haul location instead of having to put in all my information and license pictures when I was there. Also, more variety in vehicles, i would have preferred to get a smaller truck, but none were available.Katherine K.
Everything was perfect! No improvement needed!Ebony S.
I was greeted outside and completed the drop off process expeditiously and courteously.Rafael G.
Limited interaction with this location. after hours return on uhaul app didn't work which caused us to have to work seeing with the location. Inconvenience for them and us. Again this seems to be a uhaul issue not a local issue.James S.
Le client n'a pas laissé de commentaire.Robert C.
I have already recommend this location. I hope you don't let that young man leave and go somewhere else. He was great to work with.Robert H.
Le client n'a pas laissé de commentaire.Brandon T.
Le client n'a pas laissé de commentaire.Steve S.
Le client n'a pas laissé de commentaire.STEVEN B.
Le client n'a pas laissé de commentaire.Kayla T.
Le client n'a pas laissé de commentaire.Adam N.
Le client n'a pas laissé de commentaire.Brenda R.
Super friendly and wonderfully helpful!!Emma L.
The Uhaul was clean, but it did reek of cigarettes so maybe an air freshener or spray down between customers?Victoria H.
Le client n'a pas laissé de commentaire.Regina H.
Vehicle barely made it to Colorado. Shook and bounced all over. Picked up half full. Trash and spills all in cab. Had paid for and reserved blankets and did not have.Kelly J.
Le client n'a pas laissé de commentaire.JONATHAN U.
Le client n'a pas laissé de commentaire.Tom E.
Le client n'a pas laissé de commentaire.Mark G.
Le client n'a pas laissé de commentaire.LeAna S.