Customer Reviews for ABBA Storage
(U-Haul Neighborhood Dealer)

111 évaluations

3008 Frederick Rd   Opelika, AL 36801

(334) 528-0711

Heures d'ouverture de l'établissement

  • Lundi :
    11h am à 5h pm
  • Mardi :
    11h am à 12h pm / 1h pm à 5h pm
  • Mercredi :
    9h30 am à 5h pm
  • Jeudi :
    Fermé
  • Vendredi :
    8h am à 12h pm / 1h pm à 5h pm
  • Samedi et dimanche :
    Fermé

Services dans cet établissement :

Pour nous contacter

(334) 528-0711

3008 Frederick Rd
Opelika, AL 36801

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lundi :
    11h am à 5h pm
  • Mardi :
    11h am à 12h pm / 1h pm à 5h pm
  • Mercredi :
    9h30 am à 5h pm
  • Jeudi :
    Fermé
  • Vendredi :
    8h am à 12h pm / 1h pm à 5h pm
  • Samedi et dimanche :
    Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Better hours of operation

Jerome S. 
Évaluation :
5

Great job. Very friendly

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karl M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter C. 
Évaluation :
5

Very helpful ... very polite ... however, they, also, only had one employee available. My wait time here was only 10 minutes.

Jeff H. 
Évaluation :
4

The drop fee for Sunday of $29 is strange.

TERRY B. 
Évaluation :
5

Great customer service. Change nothing.

Steve S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
5

The pick up could not have been better. I have used this location about 6 times this year.

DAVID F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig E. 
Évaluation :
3

I had to change to this location last minute. The parking lot was very cramped due to the number of college students moving in so it was difficult to find an appropriate place to park my truck. Overall I had an okay experience dropping off my truck.

Devin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stuart N. 
Évaluation :
5

Great U-Haul experience!!

Chris G. 
Évaluation :
5

Very Helpful. Helped me connect trailer and explained I didn't need extra insurance

Leanne E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John J. 
Évaluation :
5

Change Google geographic location to driveway instead of the building as we almost passed it

Nada A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carderius W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Lee R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandi Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wells J. 
Évaluation :
4

The truck driver's seat area was sticky and dusty. Also, there were a few small trash items in the truck.

Nutoshia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee J. 
Évaluation :
3

Overall, renting from Uhaul is always very disorganized. Online reservations are almost always messed up. Equipment may not even be available or the order gets transferred to another location. The charges are typically different than stated as well. It is generally unreliable.

Leigh N. 
Évaluation :
5

The online return process was great. Efficient and simple which provided a great experience, thanks.

Paul M. 
Évaluation :
2

Customer service shit-show. My reservation was moved to a different location, I was notified the night before. That location required a self-serve check-in/check-out. The self-serve did not work. I called for help, my wait time on hold was estimated to be an hour. I drove to the U-HAUL corporate store where I had requested the reservation, hoping they could help. They rudely told me that it wasn't their problem and there wasn't anything they could or cared to do about it. It was U-Haul's issue, not theirs. They were kind enough to give me a couple of phone numbers to try. I got someone on what sounded like a personal phone who eventually was willing/able to help me. Also, it's aggravating as hell to look up the phone number for our local store, only to be sent straight to a call center in another part of the country that can't even pronounce the town I live in, much less help me with anything locally. I know how to dial a 1-800 number. When I call a local number, I expect a local person to answer.

Joel M. 
Évaluation :
5

The gentleman that took care of me was very helpful.

Daniel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyeongho C. 
Évaluation :
4

The self pick up was very convenient and the guiding through it was easy to follow. I wish there was a way I could have done more before getting to the u-haul location instead of having to put in all my information and license pictures when I was there. Also, more variety in vehicles, i would have preferred to get a smaller truck, but none were available.

Katherine K. 
Évaluation :
5

Everything was perfect! No improvement needed!

Ebony S. 
Évaluation :
5

I was greeted outside and completed the drop off process expeditiously and courteously.

Rafael G. 
Évaluation :
4

Limited interaction with this location. after hours return on uhaul app didn't work which caused us to have to work seeing with the location. Inconvenience for them and us. Again this seems to be a uhaul issue not a local issue.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
5

I have already recommend this location. I hope you don't let that young man leave and go somewhere else. He was great to work with.

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayla T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda R. 
Évaluation :
5

Super friendly and wonderfully helpful!!

Emma L. 
Évaluation :
4

The Uhaul was clean, but it did reek of cigarettes so maybe an air freshener or spray down between customers?

Victoria H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina H. 
Évaluation :
3

Vehicle barely made it to Colorado. Shook and bounced all over. Picked up half full. Trash and spills all in cab. Had paid for and reserved blankets and did not have.

Kelly J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LeAna S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian R. 
Évaluation :
4

right rear tire on auto transporter leaking air had to stop 2 times to add air

John B. 
Évaluation :
4

I'm not seeing a place where I can share my experience so before clicking submit, I'll share it here. Over the years, dealing with u-haul has always been like pulling teeth. After making my reservation I wanted to take all the steps I could to make sure everything would go smoothly. I went by the pickup location a day early to see if everything was in order. I spoke with Clint at the pickup location and shared with him something that I read when "trying" to make my reservation online. I read something about my trunk may need to be inspected before I could rent. I ended up calling to make my reservation and asked the young lady that same thing. She was great and told me everything is good to go. I just wanted the pickup location that I was renting from to echo that same statement, but Clint was not able to do that. Clint did not make me feel comfortable in renting from u-haul. Suggested I go to another location and ask them if my truck needed to be inspected. Can't we just call them, I asked, but I was told no. By this time, I'm getting aggravated. I ended up going to the other location Clint suggested and they told me pretty much what the nice lady on the phone told me when I called in to make my reservation. I can say that Clint did a pretty good job at handling an agitated customer, so 5 stars on that but ... 2 stars on providing the info I needed when making my rental decisions. I arrived at the pickup location early on the rental day (Sat 9 April 2022) and was loaded, out the door and on the road by 09:21. This young lady was fantastic. A pleasure to do business with. I failed to get her name and I do apologize. Now, let's talk about returning the trailer. I never got a text with any info on returning the trailer but I do remember the nice lady at the pickup location saying something about your Frederick Rd location here in Auburn. So, I go to that location, they're closed. I called the phone number for that location, I get an answering machine and not the national call center. I call another location, told the person of my issue, they transferred me to Share a Ride ??? I think that was it was call. I go thru my story again and was transferred to scheduling. I go thru my story again and finally I was helped by another very nice person. Just seemed like a lot to go thru to return the trailer. The trailer was fantastic and pulled like a dream. I'd like to have one. Merci!

james P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeff H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tricia H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

He helped me out while in a jam right before they closed would definitely recommend them.

Brandon M. 
Évaluation :
1

The girl who hooked up the trailer blew the fuses in my car and just said eh we don't care if you don't. Had to go to two other uhaul centers before someone fixed it. (Took them less than a minute!)

ANDREA P. 
Évaluation :
4

Be prepared for longer than you expect check in if you're trying to do it online. The "easy to do it yourself" plan is more complicated than they say. If you're doing anything when they are open, don't expect any friendly service from young woman who works in the office. Customers seem to interrupt her boredom with the job.

John Gregory A. 
Évaluation :
1

Because of the lack of personal staff I was charged a fee extra do to the fact there was no one there not a good experience what do ever

MELODY R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRUCE B. 
Évaluation :
5

The U Haul rep was fantastic, the right rear tail light went out and they were very apologetic and assured me they would have it fixed before it was rented out again. I would say this is the cleanest and most professional U Haul facility I have been to.

DEAN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN O. 
Évaluation :
5

Everything was great very well organized

THOMAS Y. 
Évaluation :
4

Trailer needs tires but rented anyway

THOMAS N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TUCKER A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah N. 
Évaluation :
3

The self-rental process was challenging and beyond frustrating. The truck was dirty, and getting the key to turn in the ignition was even more challenging. We struggled with getting it to turn every time we turned the truck off. Call the customer support line and was told it was 1 hr and 45 min wait. Luckily they returned our call in about 30 minutes - the amount of time it took me to figure out I had to download the app in order to actually do the rental - you can't do it online. Would have been nice to know that before wasting time trying to complete the rental online. Won't ever rent from U-Haul again.

Mark R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeff H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DJ S. 
Évaluation :
5

Prompt and courteous service. I would definitely rent from this location again.

Thomas D. 
Évaluation :
2

While the negative experience had to do with the truck not being available at the original location, only to find out that the new location didn't have the truck either. I finally had to go to ABBA but it took lots of time trying to get the website to "Locate" me even though safari was setup to allow my location.

Tim K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Faustina K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Troy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WINSTON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURIE T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

wayne E. 
Évaluation :
1

I found this location online and scheduled a moving van . The pickup was good after calling and informing them that I would be late . The lady there was nice but she didn't inform me her business would be closed at my drop off time . After calling this location with only a leave a message recording response I went online to try to finish the deal . This rental was a spur of the moment action for me and I don't want to create a account online to get credit for returning the rental . Taking pictures of the odometer and fuel gauge I can understand but pictures showing cleanliness and parking location is lame . My return time was at a reasonable time of 4:30 and I got there over an hour early . If this is routine procedure for the Uhaul company my future rental will be from someone else .

ALLEN I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES H. 
Évaluation :
5

The customer service was impeccable. It was so quick and easy to rent my tow dolly,all the equipment was Brand new,and the man I talked to was very nice and seemed to genuinely want to help me. I totally recommend this location to anyone who needs u-haul services. 2 thumbs up

JERAMIE M. 
Évaluation :
5

Lady who helped us was nice.

LISA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vashonda G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRYEUGENE C. 
Évaluation :
5

Excellent employees-Brock was great to work with as was the lady at the front counter. Plan on using again.

THERESA L. 
Évaluation :
5

Wonderful and easy contactless drop off.

William T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessika B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENZIEL W. 
Évaluation :
4

They were closed when we dropped off. They called us and offered to me us there and we're very friendly. Only complaint is that being closed or not having it staffed made dropping off confusing. But it all worked out and they accommodated us! Merci.

john S. 
Évaluation :
5

very efficient

EDWARD L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Isabella C. 
Non les évaluations ont été soumises pour cet établissement.

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