Le client n'a pas laissé de commentaire.
JACOB T.
Customer Reviews for ABC Self Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Excellent and prompt service.
TERRY J.Reservation and availability of trailer was not a good experience. Showed up at dealer and they did not have any trailers. Went to next dealer, after a call and change to reservation, to pick up trailer. It was stacked behind other trailers so I upgraded one size to make it easier for all. Availability is an ongoing problem with Uhaul and had to use a competitor for one rental after a truck was not available a stated in my reservation.
Donald B.Good customer service, kind, considerate, accommodating and prompt.
ISIAH S.My contract specified another drop of location,Parking Depot at 1555 Salem Rd. I arrived and was refused and had to call customer service. Customer service said I was to take it to 121 Sea Island and said that was on her screen. She refused to call and see if they would accept the trailer and said it was my fault I was at the wrong place. I said I was the customer and she needn't be so rude. She hung up. I will not be using Uhaul in the future as this is not the way a customer that frequently uses storage and moving vehicles should be treated!!!
Rodney B.Great!
Shenequal M.Have the truck available with a full tank of gas
ROBERT G.Courteous, pleasant , personnel
Joseph E.No blankets to use....no straps either.
DAVID G.Excellent service à la clientèle
Clay D.You guys are great. Customer service.ðŸ‘
TRISTAN T.Merci
Jesse F.Extremely helpful and nice.
SHELIA D.A great experience and customer service.
Jeff W.Very nice lady who helped me with the rental. Truck was well maintained and easy to operate. Appreciated the ease of the rental, no hidden fees or charges and very easy to return and drop off keys.
Teresa C.I reserved my equipment weeks in advance for Hilton Head Island pickup. Two days prior an email from UHaul tells me I have to drive an hour to pickup my equipment in Beaufort. I show up and there's no equipment available for me! Uhaul sends me to another location to get a different sized truck and then a 3rd location to pick up my transport, then back to the second location to pick up my car! I drive all the way back to Hilton Head to start packing and there are two hand trucks in the truck that I did not order. I had to drive to yet another Uhaul location to drop off those hand trucks! When I attempted to drop off my Uhaul equipment at the Uhaul location close to where I moved, the APP told me I would be charged EXTRA for returning my equipment at that location and I had to drive a half hour to drop off the equipment where Uhaul insisted it go! Overall, it was a terrible Uhaul experience and I will do me best to never use Uhaul again! It used to be a good company with reliable reservations, now it's a terrible company and nobody there cares to help their customers or honor reservations!
Spencer B.Lady at thr rental location was very friendly and knowledgeable. For once I enjoyed the experience,
JOSEPH S.easiest drop off! friendly staff
Jennifer A.marked NA on truck maintenance just due to the AC not working properly . No air from vents, could only get air thru defrost vents causing windows to fog. Customer service and all other aspects of the rental were all excellent.
NEIL P.Great customer service! Always a pleasure to rent from! Thanks
Jeanne K.We dropped off the van late Friday evening , without any issues. The keys and contract where dropped off in the appropriate box
FRANZ B.Not charge for additional miles when you move the location last minute, an additional 10mi away. Clean the uhaul before it's sent to the next person, especially if you're going to charge $25 to clean the uhaul anyways.
James T.I would only recommend because of convenience. The location is cramped when returning equipment, the office itself doubles as a storage facility, laundry and tuxedo rental, and is poorly marked as a UHaul office.
JEFFREY P.Only issue was that the A/C only worked intermittently ....not great on a hot day
Robert W.I had a different location to drop the Uhaul off and they would not take it. We went to 3 different drop off locations before this one and no one would take it because they were “full.†That needs to be fixed.
Alyssa F.The drive was unpleasant since the air conditioning did not work, but the rental experience went well.
TERESA D.It was closed on Sunday. We just did a drop off.
DANNY E.This location is convenient and the staff gets the job done. Unfortunately, pick-up/drop-off locations are not equipped to clean or maintain UHaul products. Nothing to be done about that.
CAROLINE C.Most awful rental experience in over 40 years!!! Had to wait for over an hour for somebody to show up from across town to "cut" a key for me to pick up the truck (it was only 80 degrees outside). Truck had only 3/4 full tank at pick up but I had to "top it off" when I dropped it off with no renumeration. The interior of the cab was DISGUSTING upon pick up and they actually charged ME a $25 cleaning fee to clean it, and another $1,25 "cleaning tax"???? I have timestamped pics to show it was like this when I picked it up! What a scam... And when I noted these issues I received no acknowledgement or customer service "anything" from them... These guys are true scam artists. STAY AWAY!!!!!
David B.None. If I used this service I would go to Sea Island Parkway.
MICHAEL S.Manager was very nice n knowledgeable
Lewis K.I was supposed to return the truck by 3 pm Saturday. I arrived on site at 2pm. THEY WERE CLOSED !!! I think it's poor customer service that no one was there to check in the return and inspect the truck for any damages. I called UHaul and was told I needed to take photos and go online to CHeck it in. That's ridiculous : someone needs to be on site and available. ... ben hines 864-542-4777.
Benjamin H.Clerk was curt and didn't offer assistance or give a receipt or even ask my name, just said leave keys.
Roger D.I have dealt with this location several times since moving to this area and have always had a good experience.
PHILIP G.Spaces full at the original location, however appeared plenty were available to park a car trailer. Had find this location which was very inconvenient. Might want to consider a larger location to accommodate rental equipment.
Robert S.well done! clean, quick and professional.
ROBERT H.Just had dog hair in it but everything was good
Shamanita F.start to finish it was the easiest rental I ever did!
DONALD K.Location is a little tight to maneuver large trucks (26 ft),
BRIAN O.These are wonderfully nice and helpful owners! Rented their trucks 4 times in the last year!
keith W.Improve app. It keptgoing up and down. It took several tries to return the truck via the app for an after hours returns. Schedule your system maintenance for mid day.
William J.I always have a great experience with ABC U-Haul and Storage! They're always very accommodating. Merci!
Peter C.Always very help and accommodating!
PETER C.The folks at ABC Storage and U-Haul are always helpful and accommodating. Thanks for your help! Pete Clark
PETER C.Very nice staff at pick up
ALFRED G.Had trouble checking the truck in online, left 3 messages and never received a phone call, still don't know whether we checked in properly
JONATHAN R.I was charged a cleaning fee for a truck that was dirty when I picked it up. I even submitted a picture showing it was dirty
MIKE N.