Customer Reviews for Abes Motors Inc
(Concessionnaire U-Haul dans le voisinage)

365 évaluations

1553 W 117th St   Lakewood, OH 44107
(Across from KFC)

(216) 281-2049

Heures d'ouverture de l'établissement

  • Lun - sam : 10h am à 5h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 7/4/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(216) 281-2049

1553 W 117th St
Lakewood, OH 44107
(Across from KFC)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 10h am à 5h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 7/4/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

They were excellent

robert S. 
Évaluation :
5

Friendly service. convenient and dependable

RAFAT S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Morgan C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Luke S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa D. 
Évaluation :
4

I kinda wish that there was a special price for like half day rentals. We kept our truck for less then 4 hrs and only drove 19 miles leaving with a full tank. I just believe paying 123 for less then 4 hrs and not close to the 30 miles. Just my opinion

kim C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kendra T. 
Évaluation :
1

Worst Uhaul experience EVER! I had to drive over 600 miles without cruise control, the seatbelt kept tightening and there was no way to lower it off my neck, the seal in the driver window wasn't completely tight and the ride was super loud and lastly the truck had close to 100 000 miles and sounded like it was going to explode!  Oh and the gas mileage was horrible as there were stickers all over the inside to “drive green” a little hard to do that without cruise control. That POS needs to be “retired.” Obviously uhaul rents out the biggest pieces of crap whe you are taking it one way out of state! VERY DISAPPOINTED!!

Rhonda B. 
Évaluation :
1

Better parking lot that's not gravel and to step out of the truck and be in 6” of water because of rain pooling in the parking lot. The building is basically falling over. The truck needed air in the tires and the oil life indicator was at 0 % left. The truck needed some maintenance to say the least bit. Other than that, got the job done.

Patrick S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert R. 
Évaluation :
1

Abe somehow managed to charge me twice for renting the same truck at the same time on two different contracts, then told me it was my responsibility to make sure I was not charged twice. Never use this franchise.

ZACHARY T. 
Évaluation :
2

The man who checked me in was just willing to let me go without first closing the account. I insisted he check me and the equipment in so no surprises later. He did so but did not indicate that the receipt would be emailed. Not rude but not very friendly. Seemed very pre-occupied. .Location seems to need some TLC.

LINDA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abby B. 
Évaluation :
1

Wasn't able to rent vehicle. Combination given for lock did not work and nobody was able to help me.

Jaryl G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna S. 
Évaluation :
4

I originally booked for 9 AM for 8 hours. When I showed up, I found out U-Haul had changed my time to 10:30 pick up

Christian B. 
Évaluation :
5

Nothing at this time.

Jeff M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexa A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Lynda T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terri B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM C M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tino P. 
Évaluation :
5

The gentleman at this location was extremely helpful. Thanks

Richard V. 
Évaluation :
5

The gentleman at the counter was there to help me when I arrived (thank goodness) He was very nice and helpful. When I returned the truck, he came right out and helped me with returning it. Very good experience as I have never rented from this location. Thank you and yes I will use this location if needed in the future.

RUSSELL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAFAT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel B. 
Évaluation :
5

100 % recommend! Abe was super helpful, flexible, kind, and made the process very smooth. I also appreciated his precautions with Covid and maintaining and requiring patrons to be responsible for wearing a mask to keep people safe! He made a stressful moving event not so stressful on us when it came to renting a U-Haul, which was quite possibly the best decision, as it made the moving process way easier. Thanks Abe!

BRITTANY J. 
Évaluation :
3

I was very disappointed when I came to pick up the truck for my move. First - I was told my rental was not on property (unavailable) which was wasting time for moving. I was there at scheduled time but it took longer to pick up truck due to lack of expertise in speed. Second - the office was not up to par regarding cleanliness during time of Covid Pandemic. Third - Due to the fact of getting a smaller truck, I believe I should get a discount

carol G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Keith B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jocelyn J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIKA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca M. 
Évaluation :
1

Parking a large truck was a pain in that a**

Danielle R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTHONY S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Bruce N. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

KAREN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JONI C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurie P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matthew D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLEN R. 
Évaluation :
3

Check engine light was on wen I picked it up. Wasn'tade aware of this before signing the contract.( Cleared afert driving) truck stumbled to get to 60ph with only a couch and ottoman. So my fully loaded.

ROBERT J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HAYDEE S. 
Évaluation :
5

uttility dolley had a flat tire and I was unable to use it.

Michelle B. 
Évaluation :
5

Abe was extremely friendly, honest, and helpful throughout the rental process for my UHAUL moving truck. I will definitely be back again. Thanks Abe!

Michelle C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EARL S. 
Évaluation :
5

Abe was very nice.

Michelle B. 
Évaluation :
1

Made reservation for 9:00 am. Had called shop 5 days earlier to confirm reservation, no one at actual location. They said they would look for my reservation and be there. At reservation time, no one at location, I called again, and owner showed up half hour later. Said he didn't open until 10:00! Location is very ramshackle, office filthy, and generally indifferent attention. Would not recommend to anyone else. My rental vehicle was ok and my experience at other end was fine.

RICK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE S. 
Évaluation :
5

Nothing evrything fine.

GAYLORD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER C. 
Évaluation :
4

Telephone staff help was quick and courteous in locating an alternative pick-up site when original couldn't get the vehicle I'd reserved. So was Mr. Abe Younes at the actual pick-up site. He was helpful in exiting the rather tight parking space.

Prof David A R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MACKENZIE P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alexander C. 
Évaluation :
1

I was charged for equipment that was not left in the uhaul. The guy at the shop closed up and left before I could even ask. Would like a refund it was $5

Adrianne P. 
Évaluation :
1

My reservation was at 10:00 a.m. I got dropped off by an uber at the site. There was nobody there when i arrived. called all 5 of the different phone numbers listed on the front of the building, no answers. waited an hour, still no show. Called u-hall. they were able to get me a truck from another location. had to get another uber to take me to the new location. it was fine after that. 2 hours of my life and an additional $15 for the uber that i won't get back.

EDWARD W. 
Évaluation :
5

Abe gets you out fast, very friendly. Will return for future rentals.

WILLIAM G. 
Évaluation :
3

More accessory equipment at pickup pocation

John A. 
Évaluation :
3

Have the things that I bought in the uhaul there were no pads etc

COLLIN S. 
Évaluation :
3

Make sure trucks are available at requested time. Originally was supposed to have this rental on Friday, 8/27. However, upon arriving to the lot, I was unable to check into my reservation, could not contact the U-Haul corporate number or the location. Which then delayed my moving plans til Sunday 8/27.

John Paul G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James G. 
Évaluation :
1

I was overcharged PeriodT

Yvette C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carleen B. 
Évaluation :
1

It wasn't the location that was the problem. It's the company itself. I ended up having to pay twice as much for half the size uhaul and drive 4 extra hours because they called me the day before my scheduled “guaranteed” pickup and said they had to cancel it. They are supposed to pay the $50 fee to me, but what's that compared to the extra $150 I ended up paying, the extra 4 hours of driving, and the unbelievable amount of stress!!! And when I tried to talk to someone about possibly getting a break on the mileage rate I just got bounced around to different people for an hour and told it's not a corporate issue, it's the location decision. Then they say it's corporate. Just a waste of time and a hot mess!…and still no results. No compassion or understanding for their customer's situation at all. Very disappointed.

maria S. 
Évaluation :
1

Too small for huge truck

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aubrey M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TONYA P. 
Évaluation :
5

This location was amazing! The guy who works here was working very hard to service all the customers. No issues at all with the location or equipment. BIG COMPLAINT is the U-Haul app / mobile pickup. This didn't work at all, and I ended up having to wait 45 minutes for pickup approval through the app. The guy at the shop ended up having to manually process my rental because the mobile pickup was taking so long.

Matthew S. 
Évaluation :
4

Great to work with! Very easy transactions. Would definitely use them again.

Ray B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patrick M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alisia G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nick B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kurt G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENISE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC S. 
Évaluation :
2

Truck was not on lot upon arrival and took over an hour to arrive. Also did not have furniture dolly I requested. Was given free add-ons and extra miles, which helped, but should have covered some of the cost of the truck as well. Was not conveniently located relative to my residence/requested pick-up location, so getting there was a hassle (which, I recognize, is Uhaul's fault rather than Abe's).

Nathaniel R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ryan M. 
Évaluation :
1

After returning the truck, we were billed for driving an extra 20 miles. I discovered that the allowed miles in the contract did not accurately reflect the minimum mileage needed to complete this move. U-Haul customer service has refused to address this or refund us for the extra miles. This experience has been frustrating, and I will not be renting from U-Haul again.

Martin J. 
Évaluation :
4

Love Abe!

LISA C. 
Évaluation :
3

If running a little late for a 10 am pick-up, please pick up the phone when I call to let you know I'm running late and don't give the 10' truck I reserved to someone else. Or give me a way to leave a message. Could not pick up my reserved truck until 12:30 pm.

Brett S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jim M. 
Évaluation :
5

Very friendly helpful service. Fast & efficient. Highly recommend this business.

THOMAS T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROGER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meagen C. 
Évaluation :
5

Everything was great. Vehicle was ready to go when I got there and the people were very pleasant and helpful.

WILLIAM P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ANTHONY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KASHUBA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSE K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BERNARD B. 
Évaluation :
3

The guy didn't send me back the difference between what he charged me in the beginning and the actually consuming. If that was the other way he was going to take his money right away.

OTMANE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUNG S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JACOB RICHARD S. 
Évaluation :
5

Pickup and dropoff were incredibly easy. As a first-timer i imagined the truck would be dirty from wear, it was incredibly clean as was the dolly we rented! Would use Abe's again!

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMILY H. 
Non les évaluations ont été soumises pour cet établissement.

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