Satisfied CustomerERRICA T.
Customer Reviews for Abtech Consulting LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The manager was very knowledgeableALONZO I.
Le client n'a pas laissé de commentaire.prudence H.
Easy drop off in Brooklyn. Helped us right away when we brought in the keys. Would definitely recommendmark P.
The woman who helped me was very pleasant and sweet. I needed to move my things in a hurry and she assisted within given time !ASHANTI M.
Le client n'a pas laissé de commentaire.Marlon H.
Le client n'a pas laissé de commentaire.anthony A.
Le client n'a pas laissé de commentaire.Racher P.
Le client n'a pas laissé de commentaire.juan L.
Le client n'a pas laissé de commentaire.Aida E.
Le client n'a pas laissé de commentaire.Sudie W.
Le client n'a pas laissé de commentaire.Jean C.
Remember payment option between you and customerDANIEL R.
I originally had a reservation at a U-Haul Neighborhood Dealer on 392 Leonard St in Brooklyn on 9/30/22, which is near my apartment. My cargo van was to be picked up at 8:00am under Truck Share 24/7. At 7:00am that morning, I go into my phone to get info on how to get into my van and get a message that I have to wait until 10:00am to ge they key, which is when that location actually opens. This was a time sensitive reservation and I was forced to travel from Williamsburg to East Flatbush to get a van in time. This is not on Abtech Consulting, but shame on U-Haul for advertising the location at 392 Leonard St as a Truck Share 24/7 location. Totally false and proceed with caution when making reservations in this area.Raymond K.
Have more vehicles available for the customersMACKENTON M.
The workers here are very rude and deceitful, I will never go to this location again.DAVID YISHMELECH Y.
Le client n'a pas laissé de commentaire.SEBASTIEN C.
Personnel are friendly and helpful. But this location has a small parking lot, which was full when I arrived. Had to find street parking, and wait in the van for the Alternate Side parking time to end. Fortunately only about 10 minutes.Stefan M.
Le client n'a pas laissé de commentaire.WILLIAM H.
Very efficient and professional staff.Magda G.
No room for improvement, professional and courteous.DEBORAH D.
When the trucks are being cleaned the dust should be removed from inside the truck. When you turn on the AC the amount of dust blowing out from the vent can give you asthma.Ograndy F.
Le client n'a pas laissé de commentaire.KimAnthony J.
Horrible customer service. Very rude and unhelpful. The whole time they acted like me being there to pick up the van was a huge inconvenience for them.Axzyr D.
Le client n'a pas laissé de commentaire.Krystian Z.
The person has an attitude, poor instruction management, and disorganized services. My brother and I were annoyed by the service we received. I noticed other people were feeling the same thing.MARTIN S.
Le client n'a pas laissé de commentaire.LAVONA W.
Le client n'a pas laissé de commentaire.Gabriel C.
I don't understand why you write $19,95 for rent and then you charge more than thatOumar D.
I was charge more miles than I actually used.Sharese D.
Le client n'a pas laissé de commentaire.Kim K.
Keep up the courtesy that was given to me and share that support to others as wellIanthe Q.
Le client n'a pas laissé de commentaire.YOLANDE D.
I WANT A REFUND FOR THE EXTRA DAY I WAS CHARGED!!! I reserved a truck for 24 hours, and returned it within 24 hours yet was charged for a full extra day just because it was 15 minutes past the original return time, yet still within 24 hours of the actual pickup timeDavid O.
Le client n'a pas laissé de commentaire.gloria C.
Le client n'a pas laissé de commentaire.tanesha C.
A little faster service.CECIL C.
I've had a terrible experience with Uhaul once we returned the truck 37 minutes early we were told they can't control when they complete the process of returning the truck. Basically I can return it early and when they complete the paperwork it can be considered late. So that resulted in the return location accused me of returning the truck late when in fact the keys were handed to the owner of that location 37 minutes earlier and I was charged for an extra day. When I called to complain the owner argued with me for 15-20 minutes until I finally received a refund. Also I received an email advising the truck was never returned Even though it was returned early. Customer service was terrible and I won't be using uhaul going forward. I would really appreciate corporate contacting me regarding this matter.Stephen K.
The location is trash. The parking lot is horrible its on a dirt lot, unpaved. Very difficult to get out. I would never recommend this location.BILLY F.
Le client n'a pas laissé de commentaire.Donella M.
No complaint for me, my first time with u-haul everything looks nice and cool! Love itANDRE L P.
Le client n'a pas laissé de commentaire.Byran L.
Pickup was disorientating bc the office wasn't open to pickup the keys and I was confused on which one to pickup. Someone later called me asking which van I picked up bc someone else picked up the van I was supposed to have. There should be more clear instructions on how to pickup which van and a more accurate initial charge to my account instead of taking more in the beginning.William G.
Clean the vehicle and park it in a way that's easier to pull out.Clairnisha L.
I enjoyed the customer service of the person at this location. Their personality was great and helpful. However... The equipment was a BIG problem for me. We rented two dollies (a furniture dolly and a utility dolly) and furniture pads. There was no furniture dolly available or furniture pads. In addition to that, there was no ramp on the back of the uhaul. All of this made our move way more difficult than it needed it be. Our furniture got scratches on them that could have been prevented with the furniture pads. We scratched the piano we were moving and strained our backs which could have been avoided with a ramp. We reserved these items and expected them and not having them was very difficult. For these reasons I would not feel comfortable recommending this as a good experience. The gentleman helojg is was kind, but kindness plus what we ordered would be what we would prefer.Arel M.
Le client n'a pas laissé de commentaire.MOLASTON F.
Costumer service was excellent. Would recommend to anyone...JOSEPH B.
Light in the back need to check not working.CALVERT W.
the agent was very friendly and courteous, no issesWarren C.
Le client n'a pas laissé de commentaire.Ricci P.
Le client n'a pas laissé de commentaire.Jamiel R.
Le client n'a pas laissé de commentaire.GARVINLARRY W.
Open earlier than the current 9am opening time.Raeburn F.
Le client n'a pas laissé de commentaire.Linda Y.
Le client n'a pas laissé de commentaire.AYAKO D.
The lady that help me get a Uhual her customer is awesome, she was very professional and it was easy to get a van in no time.CARLENE G.
Local easy to get to location with multiple vehicles. Friendly helpful staff, fast service and decent rates.Lester J.
Truck smelled like someone was smoking in it all night. Lot was unsecured and dark. Staff was rude. Not a nice experience at allHESSKURT J.
Le client n'a pas laissé de commentaire.Earl A.
Make sure all equipment is free of any damage before allowing rental.Danielle L.
Le client n'a pas laissé de commentaire.Alaba O.
The truck I reserved initially was not at its original location, so I got re-routed to this location. That is generally speaking, fine, however, when I arrived at this location, I was told they didn't have any of the furniture dollies or hand trucks that I had also reserved. They also didn't have all of the furniture blankets that I needed. This was unacceptable, namely because at no point was it communicated to me that these items would not be at the location. This made my move much more difficult and stressful overall and I am very dissatisfied with the way it was all handled. On top of that, when we found out that this had happened, we called U-Haul and the woman we spoke to was rude and condescending, telling us we could come and pick up these items in a different location. There was no time for that and we asked that someone deliver them to us, which was refused. Not a great customer service experience to say the least.Benjamin D.
The owner of this location was very nice, friendly and very efficient. I would definitely use again.JOHN M.
Customer service support rep over the phone was terrible. Pam and another woman did not do their jobs well. I was on the phone with them from 11am - 11:45am. I will be writing other reviews and they should lose their jobs.GABRIELLE R.
Use more accurate language for your "reservations". Your business model is misleading and frustrating. You are like the Greyhound of moversRODNEYLEBIEN D.
Make sure the vehicle is clean. Make sure the gas is at the setting quoted. Make sure the customer receives an email receipt as stated ( I am still waiting for mine).LEONNIE J.
Le client n'a pas laissé de commentaire.ANTONIO B.
Initially difficult to locate while drivingMARVINB J.
Le client n'a pas laissé de commentaire.NICOLEC B.
Service was amazing Mr. Tony was so kind.danielle F.
Clean the oil out of the back of the truck so it doesn't ruin my boxes next timeDONALDR S.
Le client n'a pas laissé de commentaire.CHERYL N.
Le client n'a pas laissé de commentaire.Juan R.
The location and the gentleman that assisted with our checkout were good. The location is clean and has COVID advisory posted so that was appreciated. The truck I rented had multiple issues one of which was the horn going off if you grip the wheel the wrong way. Very serious issues when navigating NYC. But overall the rental process was smooth.AMANDAAMELIA M.
Le client n'a pas laissé de commentaire.ANTHONY F F.
This location is extraordinary professional and very seamless. Customer service , knowledge to help and support are three of the best I have ever experienceDUNSTAN D.
The vehicle I given wasn't the same written on the contract, and it caused some inconvenience to straighten out mileage use when the vehicle was returned. The vehicle had heavy smell of cigarette smoke, not even a can of lysol could knock out the cigarette stench. Uhaul has become so big and convenient, and I don't think they care about customer service anymore. This review may never cause any changes, because customers needs their vehicles and will use Uhaul anyway.Raeburn F.
Le client n'a pas laissé de commentaire.OMARA G.
I was charged for gas, and my vehicle was return with a full tankKERN G.
RienGRACIELA MAGDALE F.
Great ServiceVINCENTA R.
Le client n'a pas laissé de commentaire.EULA P.
I had to pick up here after arriving to my original pick up location to learn that it was not equipped for my one-way rental reservation . I lost 3hrs of critical moving time. I was not pleased.Damaris C.
Le client n'a pas laissé de commentaire.ADWINM S.
The process to reserve/book a van took too long. When I tried to leave the lot another van was blocking the entrance of the lot. By the time the employee came out and helped me with exit the lot, I lost 15-20 minutes of my reservation which caused me to be late to return the U-Haul and I got charged a late fee. Do NOT recommendDOMINIQUE L.
Good morning U-Haul family the reason why I'm leaving this comment it's because the location that you guys have there your service was very late I was there to pick up for 11 o'clock and I had to wait because the store was still closed also I had to take the clothes out of the front of the cabin that was left from the prior rentalBARAKADIA SR C.
Le client n'a pas laissé de commentaire.DOMINGORAFAEL L.
Good clean location and truck in great conditionKEVINL M.
Owner arrived late and wasn't very friendly, and did not have any furniture pads even though we ordered them.Tommy K.
Le client n'a pas laissé de commentaire.SASKIA N.
Everything went great! ThanksALICIA W.
Le client n'a pas laissé de commentaire.JAMELEUGENE S.
Le client n'a pas laissé de commentaire.WILLIAM JR B.
Keep up the professionalismGordon F.
The entrance was not easily identifiable, thanks to friendly neighbors, I was able to spot the entrance. The franchise owner was polite and helpful.Tennelle S.
The attendant was very pleasant and accommodating. She was friendly and answered my questions.Abena A.
Le client n'a pas laissé de commentaire.Segundo L.
Le client n'a pas laissé de commentaire.KALEELA G.
I was charged for fuel when I left the tank on full after using the uhaul. I have photos for proof. Also, the location was hard to find and there was no room to park the uhaul. I would never recommend this location to anyone. This location shouldn't be used for uhaul if they can't accommodate the space.THOMAS K.
Le client n'a pas laissé de commentaire.FELIX S.