Follow my reservation don't add stuff I didn't choose when I made my reservation
Anisha B.
Customer Reviews for Access Self Storage DeSoto
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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Gerald A.My truck broke down and I was stranded for hours. I had to transfer all my items alone because my help had gone. The roadside assistance never closed the ticket and unsullied is still trying to charge me for extra days. Both trucks were received back same day. I should have been refunded for the entire trip.
SHALAUNDA H.We were overcharged via the locations mistake and then they refused to fix it saying we had to call uhaul. When I called uhaul I was on hold more than an hour both times and when a rep finally answered I was hung up on twice! Horrible experience!
Phillip F.Great couple that manage this location. I've rented storage and uhaul's before this arguably my best experience ever!!
DARREN S.couple who run the shop are friendly & helpful.
JOHN J.I came in on 5th of July paid for a 4 hours rental out there reserving a truck for a 2 hours rental from, the advice of the sale rep who was at the counter at the time of pick up. I picked up the truck by 1:00PM and dropped it back of at 3:16PM no one was in the office if you pull your video footage and you'll see me and my husband outside your establishment with our iPhones videotaping us dropping off the vehicle the mileage to and from our destination was 15,5 miles both ways a total of 31 miles. I took pictures of my miles as well as the property when, I dropped the truck off on a full tank of gas just a I received it on fuel full as well as clean the by sweeping out the truck before returning it not as the way. I received it filthy dirty and I had to sweep the truck out before I could even use it. My question to this company why's Uhaul to this day trying to charge my card 3,98 $ and I didn't authorize my cards to be on file with a company that. I'm no longer doing business with that is against the law I paid my dues I returned the truck your customer service rep wasn't in the office you not gonna charge my card no two days later talking about some miles if any thing my card should've been charge the day of after I was contact by phone of a remaining balance anyone could have use this truck within that two day time span I have proof by bank statement that U-Haul try to charge my card not the date of but two days following after. I left this establishment and; I did not give anyone authorization to hold my card information on file. I have video and photos to prove I'm not crazy I just didn't leave the property I made sure I took pictures and document by video everything before I walked off the property.
Deardis C.I returned the unit with the exact fuel level I picked it up with which was just below half full. While adding fuel I was watching the gauge as it fueled to ensure I returned it with the correct level. I was charged to cost for 2 gallons on my invoice. In the future your locations might need to take a photo of the gauge so the customer is not blindsided by the attendants assessment of the unit having “around†a half tank. Better yet rent the units with a full tank returned with a full tank.
VICTOR Y.Real nice ...Will rent again.
SHENA P.On my paperwork from pickup it started call this number when dropping off No one picked up phone said you are going to be recorded than hangs up that was at 7:15 pm no where to park others trucks coming in was not a good experience
ETHEL VERDELL D.Don't strap them with charges they declined on-line, only to see that you make them a requirement at your location. Optional means just that and I think the practice to do otherwise maybe illegal and should be investigated.
Alberta F.One is offered to provide information to expedite checking out but if the information dosen't get to the local office, then u haul only adds an inconvenience.
Michael L.Fair and reasonable cost, good experience
CHARLES H.Leave business cards inside the truck
DELOICE F.Door on truck did not work. Had to return back to the store. Mileage from returning for them to fix it was still added in my total cost. I feel I should be refunded for this 15miles since it was not my fault the truck was messed up.
Charla A.Customer service at the U-Haul store was great!
Charles S.Each location we had to go to was fine. It was the whole experience that was a disaster. We reserved a truck at one location 2 weeks prior to when we needed it. A couple of days before the day to pick up the truck. We received a call to pick up at an other location. When get there to the 2nd location they don't even have truck the size we had reserved. So we had to go to a third location to finally get the truck (keeping in mind we had people waiting all this that we were paying by the hr to help us) i get in the truck and it had 1/8 of a tank of gas. When I returned it the truck was returned with 1/2 of a tank of gas. Then they charged us for going 11 miles over what they had set. I didn't even know we had a limit. Everything that happened to us and even returning it with way more gas than when we got it and they have the audacity to suggest charging for mileage. It wasn't that much but it is the principle of the matter. We did exactly as we were supposed to and uhaul gave us the run around and we get charged.
ANGELA M.Just keep doing what you're doing, conversation and a smile goes a long way...
DUNCAN M.I am so upset I had to pay double what Is hould have since you didn't not have the vehicle I reserved.
Kyle T.The next time someone pay their money and you tell them to pick their vehicle up at a certain location please have the truck there and ready for p/u. I paid my money then had to drive to Desoto to get the truck which made my p/ u a hole nother hour later.No money back. For my inconvenience.
Sheryl B.I signed up for mobile check in but when I arrived vehicle was parked behind a locked gate. Attendent did not bother to look up my reservation and told me to check another location. I had to call customer service and sit on hold for 10 minutes before he would even look it up. Then another 15 minutes for him to check it out to me. The vehicle only had 1/8 of gas and I returned it that same way. Only to be later charged a refueling service fee plus gas. I will never use this location or any UHaul again.
Danielle C.Nice people who
Vernon H.Everything was good. But the check engine light was on the dashboard and tires issue. But she did told of the problem on the dashboard. They was very helpful. 5 Stars *****
Virgil M.We got great customer service from your employees, very nice and informative
Sonya C.The installer left the brake on and did not even lock down the ball. I also ended up with 2 flats
Raymond James D.Got a problem with uhaul your service was poor Reserve the truck on Saturday wasn't any truck waiting for pick up .. need to change how u do business
Willie B.Yes.. but they would need to have time to wait. System did not catch up..so I had to go in and wait..
TAYLORIA YVONNE G.Frank and Carole were absolutely wonderful. I wish my intra-state move was as wonderful as the local move. My experience with them has been shared with all of my neighbors in the DeSoto TX area. Thank once again Frank and Carole.
Betty D.Excellent and friendly customer service
Natasha T.