Customer Reviews for Access Self Storage DeSoto
(U-Haul Neighborhood Dealer)

125 évaluations

2140 N Hampton Rd   De Soto, TX 75115

(469) 530-2270

Heures d’ouverture

  • Mon: Closed
  • Tue-Sat: 9 am–6 pm
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(469) 530-2270

2140 N Hampton Rd
De Soto, TX 75115

Services dans cet établissement :

Heures d’ouverture

  • Mon: Closed
  • Tue-Sat: 9 am–6 pm
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis k 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnnie H 
Évaluation :
1

Got into a verbal altercation over the amount of gas in the UHaul after providing "Manager Ryan" with a picture of the gas meter and odometer taken before leaving the lot. Was charged for gas that was not in the truck and they claim I should've reported it versus them doing their job correctly. I would never recommend this location to anyone.

Emilio L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shapaula M 
Évaluation :
1

I was having trouble with the 24 truck share, the manager on duty was absolutely of no assistance, wasted an hour of my four hourrental time watching me download my lease only to say I have to call Uhaul customer service, which took another 30 min to be told I had to have the equipment back on time because he had booked another person right behind me

Demetria J 
Évaluation :
2

The guy that works and lives on premises is rude with a bad attitude. He has also lied on numerous occasions regarding several things.

Tonia J 
Évaluation :
5

Need to show phone number to the physical address, not to be caught up in the automatic phone system choices.

Yolonda S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tiffany G 
Évaluation :
5

Cheaper prices

JOSHUA M 
Évaluation :
2

Customer service was not satisfactory

LaDyron J 
Évaluation :
5

Great experience. Super professional staff.

Stephanie W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James C 
Évaluation :
1

I found an Apple air tag in the truck and it was clearly intentionally hidden somewhere behind paneling inside the cab of the truck. I understand the need to track the trucks but this felt creepy and made me question the safety of using the truck. After discovering the air tag and using the Apple safety feature to play the sound, I went to return the truck early and the office was closed when the website and signs said they should have been open for another hour. It felt like they knew I found it and were trying to hide to avoid confrontation about it. Will not be renting here again

Ian W 
Évaluation :
1

I don't think he knew what he was doing. He didn't relate to customers.

Joe J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles h 
Évaluation :
1

Rude, racist, condescending, scammers. I was charged for two days on a one day rental.

Victor P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pat W 
Évaluation :
5

Very smooth transaction!! The associate was friendly, knowledgeable and efficient! The location was clean and well maintained! My experience was perfect!

Semetra V 
Évaluation :
5

Rented an U-Haul pickup..easily obtained.. clean..few milage.. customer service is awesome

pamela l 
Évaluation :
5

NO AND THANKS VERY MUCH!

Mae K 
Évaluation :
5

Great Customer service, quick and fast!!

KAREN J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clifton L 
Évaluation :
5

There was a candy bar wrapper in the cup holder and there was a what appeared to be some type of check light illuminated on the display.

Joleann B 
Évaluation :
5

The man that helped me was kind and helpful. 10/10 would recommend.

Kimberly M 
Évaluation :
5

Very professional and courteous

Reva J 
Évaluation :
5

The process of submitting a copy of my ID is not a smooth one. It took too long, it was too complicated and the employee had to submit my info. This was very frustrating and time consuming. Rethink, revisit this process.

RENEE C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rusty M 
Évaluation :
5

I was satisfied with everything.

Sandra W 
Évaluation :
5

Not at this. However, I learned a lot about how you guys operate when it comes to billing. I have learned a lesson that won't happen again, ever. Merci

Minnie F 
Évaluation :
5

Thanks and thanks to Delilah keep up the good work from the keys family!

Mae K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felicia B 
Évaluation :
5

Aucun

Gilbert F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hatt P 
Évaluation :
5

Ronnell's customer service was amazing! He was very patient and efficient.

Devonia R 
Évaluation :
3

Need bigger sign for easier location detection. Difficult to find as uhaul sign was small

Sandra M 
Évaluation :
5

I got charged an extra charge and did not have any idea what it was for! Christopher Mccullough 469-819-5084

Christopher M 
Évaluation :
5

Excellent customer service problem solver attitude!

Jessica Y 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew P 
Évaluation :
2

Your service man had a very nasty and rude attitude. He show no friendly attitude at all. He displayed a very racist behavior with us and another couple came in they got angry with the way he spoke to them. So they said we're not doing business with this ass and they left. Had I not needed the truck that day I would have left as well. I'll never use that location again if he's there.

Cynthia S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Phillip B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keoughsha G 
Évaluation :
5

The website interface is slow and ineffective. Not ro mention you are relying on customers to have and be willing to use their data to complete the transaction.

GARY E 
Évaluation :
5

Very nice and patient staff.

Thomas G 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Levar J 
Évaluation :
5

It was very convenient. I am renting the storage there and at the same time I didn't have to go nowhere else to get a truck. It was good

MARCO H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicki R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vernon W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joleann B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aysha W 
Évaluation :
5

Windshield was dirty but customer service was Excellent

Patrick C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RITA D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corey M 
Évaluation :
5

S.O.

Corey C 
Évaluation :
5

Very helpful easy transaction

SHERWYN R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carolyn L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEANDREA F 
Évaluation :
3

Follow my reservation don’t add stuff I didn’t choose when I made my reservation

Anisha B 
Évaluation :
5

s/o

Gerald A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEMETRIA W 
Évaluation :
1

My truck broke down and I was stranded for hours. I had to transfer all my items alone because my help had gone. The roadside assistance never closed the ticket and unsullied is still trying to charge me for extra days. Both trucks were received back same day. I should have been refunded for the entire trip.

SHALAUNDA H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edgar M 
Évaluation :
2

Le client n'a pas laissé de commentaire.

NATOSHA W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID W 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lance F 
Évaluation :
1

We were overcharged via the locations mistake and then they refused to fix it saying we had to call uhaul. When I called uhaul I was on hold more than an hour both times and when a rep finally answered I was hung up on twice! Horrible experience!

Phillip F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dustin K 
Évaluation :
5

Great couple that manage this location. I've rented storage and uhaul's before this arguably my best experience ever!!

DARREN S 
Évaluation :
5

couple who run the shop are friendly & helpful.

JOHN J 
Évaluation :
3

I came in on 5th of July paid for a 4 hours rental out there reserving a truck for a 2 hours rental from, the advice of the sale rep who was at the counter at the time of pick up. I picked up the truck by 1:00PM and dropped it back of at 3:16PM no one was in the office if you pull your video footage and you'll see me and my husband outside your establishment with our iPhones videotaping us dropping off the vehicle the mileage to and from our destination was 15,5 miles both ways a total of 31 miles. I took pictures of my miles as well as the property when, I dropped the truck off on a full tank of gas just a I received it on fuel full as well as clean the by sweeping out the truck before returning it not as the way. I received it filthy dirty and I had to sweep the truck out before I could even use it. My question to this company why's Uhaul to this day trying to charge my card $3,98 and I didn't authorize my cards to be on file with a company that. I'm no longer doing business with that is against the law I paid my dues I returned the truck your customer service rep wasn't in the office you not gonna charge my card no two days later talking about some miles if any thing my card should've been charge the day of after I was contact by phone of a remaining balance anyone could have use this truck within that two day time span I have proof by bank statement that U-Haul try to charge my card not the date of but two days following after. I left this establishment and; I did not give anyone authorization to hold my card information on file. I have video and photos to prove I'm not crazy I just didn't leave the property I made sure I took pictures and document by video everything before I walked off the property.

Deardis C 
Évaluation :
4

I returned the unit with the exact fuel level I picked it up with which was just below half full. While adding fuel I was watching the gauge as it fueled to ensure I returned it with the correct level. I was charged to cost for 2 gallons on my invoice. In the future your locations might need to take a photo of the gauge so the customer is not blindsided by the attendants assessment of the unit having "around" a half tank. Better yet rent the units with a full tank returned with a full tank.

VICTOR Y 
Évaluation :
5

Real nice ...Will rent again.

SHENA P 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KIERSTEN L 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zante G 
Évaluation :
1

On my paperwork from pickup it started call this number when dropping off No one picked up phone said you are going to be recorded than hangs up that was at 7:15 pm no where to park others trucks coming in was not a good experience

ETHEL V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

demetra m 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latanya R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Penny K 
Évaluation :
3

Don't strap them with charges they declined on-line, only to see that you make them a requirement at your location. Optional means just that and I think the practice to do otherwise maybe illegal and should be investigated.

Alberta F 
Évaluation :
4

One is offered to provide information to expedite checking out but if the information dosen’t get to the local office, then u haul only adds an inconvenience.

Michael L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLESZETTA M 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ISAAC T 
Évaluation :
5

Fair and reasonable cost, good experience

CHARLES H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEANE S 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Elois W 
Évaluation :
5

Leave business cards inside the truck

DELOICE F 
Évaluation :
5

Door on truck did not work. Had to return back to the store. Mileage from returning for them to fix it was still added in my total cost. I feel I should be refunded for this 15miles since it was not my fault the truck was messed up.

Charla A 
Évaluation :
5

Customer service at the U-Haul store was great!

Charles S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KATHLEEN H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SILENA H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MISTY N 
Évaluation :
3

Each location we had to go to was fine. It was the whole experience that was a disaster. We reserved a truck at one location 2 weeks prior to when we needed it. A couple of days before the day to pick up the truck. We received a call to pick up at an other location. When get there to the 2nd location they don't even have truck the size we had reserved. So we had to go to a third location to finally get the truck (keeping in mind we had people waiting all this that we were paying by the hr to help us) i get in the truck and it had 1/8 of a tank of gas. When I returned it the truck was returned with 1/2 of a tank of gas. Then they charged us for going 11 miles over what they had set. I didn't even know we had a limit. Everything that happened to us and even returning it with way more gas than when we got it and they have the audacity to suggest charging for mileage. It wasn't that much but it is the principle of the matter. We did exactly as we were supposed to and uhaul gave us the run around and we get charged.

ANGELA M 
Évaluation :
5

Just keep doing what you're doing, conversation and a smile goes a long way...

DUNCAN M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEXTER H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIOWANNA G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly R 
Non les évaluations ont été soumises pour cet établissement.

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