Helpful and friendly personnel!
Paul W
Customer Reviews for Ace Country & Garden Depot
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Samuel OYoung man working there was great. Booking process is misleading and sadly, you know it. You make it appear as though trucks are available at chosen locations when they are not. It's business practices like this that make people distrustful….
PETER VThe location itself is lovely but it's a country depot store and a gas station. The huge problem is they have the rental counter out of the gas station booth part instead of the store. It's is a full service gas station so the gas attendant is so busy pumping gas he struggles to deal with U-haul rental clients leaving them waiting for a long time. First I was to do Mobile pick up which I chose due to past experiences with the situation above. Sadly the mobile pick up would not work so I had to go to the attendant. It took him 45 minutes to get to me due to serving gas clients and another rental client before me. I had people waiting for me so I could start my move. This rental counter should be in the store and not in the gas station booth outside. The owner needs to re-evaluate this situation. I feel for these gas attendants. I will not rent from this location again.
Darlene LThank-you
Louis LVery convenient and helpful here. I've used this location several times and they are always great.
HENRYM SAs always, great place to rent from
glen gThe regular lights worked but the turn signals and brake lights didn't- clean trailer, and great service
bob rAlways helpful and friendly
joclyn fInitial difficulty in finding the right sized truck at a nearby location - issue solved by staff. Pick up was smooth at Ace Country & Garden in Almonte Ontario. Pricing was fair and Ford 15ft truck in excellent condition.
Simon BTrailer had a bald tire once picked up, inside needed to be sweeped out.
James cI can't think of anything ,I had a very good experience.second time using u-haul and will continue.
Philip BAt this location, the person there has to pump gas and pump propane and take care of u hail customers, that is to much for one lady ,she would very hard and very nice person.
Noel DBlair's customer service is excellent very efficient and no waiting around. Great convenient location.
Ken KSuper convenient location for us!
sean iVery flexible and helpful in the return of 3 pieces of equipment. Very friendly and easy to work with. We we able to refuel right on site and the gas prices was normal market rate. The hours were very long which reduced our stress in returning the trucks and the car trailer on time.
Charles Ba pleasure to recommend this site - high level of service and a pleasant experience in all respects
robert bEasy online reservation system and excellent customer service when needed.
Ramashan MThe cost of over $110 for 2 hours was way too expensive. In future I will use another rental company and will not recommend this company.
diane bStaff were very helpful throughout the entire process and made our move a a seamless pleasure!
brian hThey are having problems staffing this location. When I arrived at my updated pickup time, the poor gas attendant was working alone. He was unable to work the U-Haul software. I wrote down my credit card information, gas level and km's on the truck for him before I drove away.
Lori BBooked the vehicle in Arnprior and they overbooked the unit. Received a call at noon for booking in Almonte. At this time my arrangements for moving were made and hired help etc. 44 km each way out of my way plus fuel. Even though I received a $50 credit did not cover the cost of the mistake. The process was slow as they are multi tasking to the max with the gas pumps etc. Vehicle was dirty interior front and back. No inspection of the vehicle was done before or after.
Terry HIt’s all good! Thank you …
michael nGreat location. Fantastic people. Unflappable on a busy day!
kelley sClean the vehicle and maintain it .floor was muddy and dog hair all over seat .i brought it back 100 per cent cleaner. Maintenance oil need changing and wiper blade needed to be replaced was broke when i got it
Randy HVery convenient location for drop off for my trailering experience.
Grant CThe pieces I ordered so I could use the trailer were mailed to me instead of being read at the location. What is the use of a trailer hitch 2 hours away. The ratchets on the trailer are so rusted they slip and don't hold which is really dangerous while towing a car and since the extra cargo straps were not there I had to rely on the straps on the trailer itself.
David GGreat Service!
David HThis location had 3 6x12 trailers available for the time I wanted but your website and a subsequent phone call said otherwise. They wanted me to pick up another smaller trailer at a location over 30 kms out of my way. Thankfully i stopped into this location a couple of days before and made alternate arrangements to get the right sized trailer from them. Please do something about your inventory tracking so they do not lose out on rentals and I do not have to travel 3 times as far as necessary.
Roger CWhere I originally booked the truck wasn't open the day I went to pick it up. I had to go to a different location out of my way. I returned the truck with the same amount of fuel as when I picked it up (I took pictures before and after) but I was still charged an extra fee for fuel.
Ronald BPlease put sign for U-haul. And very dark at parking spot.
Bhumit PEasy stop off. Well informed staff Thank you
Jasmin DI was very satisfied. There is nothing to improve on.
Silvie CA little bit more gas in vehicle. I was told it had a quarter of a tank of gas and was less.
Maryanne RGreat service from the attendant. Helpful and friendly.
Peter SVery pleasant people to deal with, top notch customer service.
deleep sVery polite young men you have ....nice to interact with them...thanks much
Ann SStaff was very helpful and efficient.
tom tNothing that I am aware of.
Alexander VGreat service, properly connected to the truck. Trailer was in good condition, well maintained by the look of it. Very smooth pickup and drop off. No wasted time, well organized operation, highly recommend them if you need a rental.
BOB HGreat service. Second time renting from this location in the last month.
PATRICIA LRien
Bob CGreat service !
hoang bAmazing service :)
Patricia LService was professional and efficient
John UI would change anything with this location. Really great service. However I don't like u hauls web site. I find it really difficult to use.
glen gUhaul changed time and location and it is very frustrating
Michael PVery accommodating and helpful staff.
Greg BNo Blair was great as always
John RThe individual working at the drop off location was not a U-Haul employee.
aaron dBlair was very helpful. 👍
Daniel BIt was excellent service. I did the booking online. The gentlemen at the service station was awesome( Ace hardware, Almonte). Great experience as always.
Andre BA thoroughly pleasant experience...Thank-you
CLIFFORD R