Customer Reviews for Ace Hardware 660
(U-Haul Neighborhood Dealer)

60 évaluations

1223 E Grove Ave   Rantoul, IL 61866

(217) 215-5979

Heures d'ouverture de l'établissement

  • Lun - sam : 7h am à 7h pm
  • Dim : 10h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(217) 215-5979

1223 E Grove Ave
Rantoul, IL 61866

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 7h am à 7h pm
  • Dim : 10h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Make sure the inside is properly clean

LARRY H. 
Évaluation :
2

Location was an hour away from location I requested and I was notified less than 2 days in advance. The staff member asked me questions from information I already provided and the check in process was long and annoying

Kiley W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren S. 
Évaluation :
5

The person who checked us out was Greg and he did a great job. The safety hooks were too small and he fixed them to work correctly. Great job!!

Tim M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Regina M. 
Évaluation :
5

Great service Professional Empathetic

Alexis T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ralph C. 
Évaluation :
5

Very good customer service Mark was very good

Brad M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Bianca H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

adela R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenifer N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lindsey E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND S. 
Évaluation :
2

The internet service was spotty and my reservation had to be restarted three times a 30 minute process. This didn't include the 15 minute wait for the technician to assist us because the other person wasn't able to help us with uhaul rental. Very nice but older staff and internet for building being poor ruined the experience for me. If I wasn't needing the rental I would of went else where, but I try to shop local. Thank you for the survey!

KATHY A. 
Évaluation :
4

I was charged $12 for gas! The guage didn't even move because I took it only a couple miles.

Jennifer D. 
Évaluation :
3

I had a problem with paying cash then I had before

Orrin R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stacie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda M. 
Évaluation :
5

Very friendly people.

Edward P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim G. 
Évaluation :
5

I shouldn't have to drive 30 min, past 5 Uhaul places to get a trailer.

Mark M. 
Évaluation :
5

Very Friendly staff

CONNIE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl G. 
Évaluation :
5

Great and professional customer service.

MICHAEL S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana W. 
Évaluation :
5

I had thought that the whole process from ordering the truck to returning it exceeded my expectations. Keep up the good work.

MICHAEL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENYONWILSON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIAS M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Xavier L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN K. 
Évaluation :
5

Very good everithing

KARINA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marguerite B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIRGIE H. 
Évaluation :
3

It seemed like I was being charged to do the work of a uhaul employee. One question asked if I had left the truck clean. Soon saying yes it asked for photo verification that the truck was clean. Was there going to be a penalty for a less than perfect truck? Doesn't uhaul have employees that maintain their trucks.

John G. 
Évaluation :
5

I reserved this trailer almost a month in advance at a location closer to my home. UHaul called me the day prior to my scheduled pick up date to tell me I would need to pick up the trailer at this location, 120 miles from my home, a 5 hour round trip. This is in no way a customer friendly process.

MARK K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelley V. 
Évaluation :
4

The truck I used had a broken door

KARTINA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY P. 
Évaluation :
1

I called like the paperwork stated to do. They were rude and ended up having us go inside and ask for them to come check in the rental. The guy was also working the paint counter while the other employees stood around and watched us wait. Once we got to return the rental, he was very slow and with any question that was asked the response was "that is a UHaul thing and they don't control anything" he also kept stating "UHaul is new to the store, only about six months" so it was not helpful. I would rather drive to a neighboring town to not have to deal with this location again.

Christine G. 
Évaluation :
5

The gentleman that assisted us with the rental was fantastic and made the experience pleasant. I didn't get his name but he provided excellent customer service!

AMY Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Emily L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TINA C. 
Évaluation :
5

I reserved a truck at least a month in advance and was told I could pick up the truck in Champaign, IL. A couple of days before the date before I was to pick it up, I received a call that I would need to get the truck in Rantoul, IL. That equated to approximately 36 total miles out of my way to pick up the truck that was supposed to be in Champaign originally. I will admit that it was not a major thing, however it was still an inconvenience and I would have felt better about it had I been told in the beginning that I would not be able to get the truck in Champaign.

JAMES P. 
Évaluation :
3

When I indicated on the check-out app that the cab wasn't clean and I took a picture to verify, the app crashed on me. When I opened the app back up, it already indicated the truck was in use. I never got to verify mileage and fuel level, and the staff didn't know what to verify those things once the app had already shown the truck in use. Truck had dog kibble in cab, dash indicated left front tire was low (it had 40lbs of pressure, compared to the 80 lbs required); dash also indicated service was needed on the Stabilitrack; fuel was at a half-tank (I wasn't charged for returning less than a full tank, but I also returned it at 7/8 of a tank). I expect (and usually receive) a rental vehicle with a full tank, so I don't have to add filling up to my pre-trip tasks, and since I'm sure someone prior to my contract would have received a full tank, someone along the line was charged for not returning the truck with a full tank, but the tank was never re-filled. On returning the truck, the online check-in, after receiving my payment, only momentarily flashed the screen which told me what to do with the key and lock. Fortunately, the location was still open, so when I took the key and lock inside, they simply said they would handle it from there. This location hasn't been offering U-haul very long, but it's clear the staff wasn't familiar with the online offerings (or the attention needed to be given the vehicles, rather than allowing the online check-ins to take all responsibility for the condition of the vehicles), which is a major attraction for rentals in this day. This location is first and foremost a hardware store, from which I appreciate the personal service, but the addition of U-haul did not result in the same level of service, again, because of a lack of training. They're still a major improvement to their closest U-haul competitor. I'm hoping experience (and training) will make them as attractive an option for rentals as they are for hardware.

Henry M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RANDAL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD H. 
Évaluation :
5

Problem free experience

DONNIE L. 
Évaluation :
5

Just great service.

betty K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terence F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

leslie D. 
Non les évaluations ont été soumises pour cet établissement.

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