Customer Reviews for Ace Hardware Hutchinson
(Concessionnaire U-Haul dans le voisinage)

515 évaluations

105 Washington Ave E   Hutchinson, MN 55350

(320) 587-5480

Heures d'ouverture de l'établissement

  • Lun au ven : 7h30 am à 8h pm
  • Sam : 8h am à 5h30 pm
  • Dim : 9h am à 4h pm

Services dans cet établissement :

Pour nous contacter

(320) 587-5480

105 Washington Ave E
Hutchinson, MN 55350

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 7h30 am à 8h pm
  • Sam : 8h am à 5h30 pm
  • Dim : 9h am à 4h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Keep it up😎

KELLY B. 
Évaluation :
4

everything was good

ROBERT M. 
Évaluation :
4

The only challenge was this was a longer drive to pick up than our requested pick up point. I did appreciate the extra miles to compensate.

Neal S. 
Évaluation :
5

Jake Z is the best. He takes his time to help us each and every time we come in the store. Plus took extra time to make sure we had a great moving experience.

GARY L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

VLADIMIR W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHELLE M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Donald N. 
Évaluation :
5

One the customer service rep was very rude. Two when a person reserves a uhaul and say it will be in one place and the night before get a text it's 50 some miles away makes it very hard to find a ride was not happy and had a time line.

WILLARD E. 
Évaluation :
4

As has been my experience lately in 3 rentals, the retail locations and people have been great. What was poor and truly unacceptable for the price I paid was the condition of the equipment. U-Haul has no business putting the trailer I had to drive 60 miles one way to pick up in service. While I did complete the trip without incident, the properly loaded trailer listed to one side, shook and cavitated for the entire trip. Tires were under inflated, tie downs were broken and rotted. I have towed several trailers with this vehicle and none have handled as poorly as this one. I am extremely dissatisfied with my experience. I will evaluate my items carefully for damage and wear due to the beating they took from this rattletrap of a trailer and seek compensation if there are issues. You are not the only game in town. After this experience I will simply buy on one end of the trip and sell on the other. My cost would have been less if I did that this time. Shame on you U-Haul.

Randall M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Perry G. 
Évaluation :
1

Was not disclosed information that costed me 100 dollars

WILLIAM M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN D. 
Évaluation :
5

The young man that rented the truck was very helpful and knowledgeable. Once we rented the truck he went over everything with us and left no question unanswered.

TIMOTHY W. 
Évaluation :
5

Ace Hardware in Hutchinson is wonderful! They are courteous and provide excellent customer service.

JORY H. 
Évaluation :
3

was told i could bring in after hours no additional charge then was charged for 1 full day for bringing the trailer back by 9:30 pm

JAMES J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNN I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELAINE S. 
Évaluation :
5

Nothing I can think of. Trailer lights worked good. Tire pressure was good.

JERRY P. 
Évaluation :
4

Was very satisfied. Workers were very nice and helpful.

JAMES H. 
Évaluation :
4

Drop off went smoothly.

KAREN D. 
Évaluation :
1

I reserved a truck for one location at a certain time. And that location was changed and pushed back 30 minutes not a big deal. When I arrived at that location my truck was not there it was 2 hours. The last person dropped off at wrong place. After waiting 45 minutes to find another truck I was told I'd have to drive 1 hour and 45 minutes away if I wanted a truck. With no choice I accepted but was told I'd be compensated for this and not charged additional miles. I was charged 53 $in additional miles and now I am being told since I choose that location I would not be reimbursed. This is horrible customer service. I had to drive 4 hours out of my way and spend my own gas to get there. The person at the changed location told me when asked about adding miles that he knew nothing of that and I'd have to check with customer service. They are also hard to get a hold of and I was transferred multiple times and had to wait additional time every time I was transferred. I will never rent a truck from here again.

DARYL K. 
Évaluation :
4

The brake and ABS lights came on when I was on my way to return the truck. I did let the location know

PAULA E. 
Évaluation :
4

The women who checked me in and hooked up the trailer was fabulous!

Timothy S. 
Évaluation :
5

Rien

KALLEY W. 
Évaluation :
5

Everything went very smooth, very clean newer Truck.

SARA M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DANIEL H. 
Évaluation :
5

It was very good renting the uhaul

ALAN D. 
Évaluation :
5

The staff was very helpful and friendly!

PATRICK C. 
Évaluation :
5

they were very friendly here and while one helped us another person went and checked in our return over the radio so we were in and out in less than 5 minutes.

DALE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE S. 
Évaluation :
5

Everything went very smooth and all involved were very polite !!

Tom N. 
Évaluation :
3

More information up front. Planning for a move is already stressful, in the last 24 hrs b4 move you changed p/u twice...and very long drives from original p/u spot. It was just lucky we were somewhat flexible.

Jeff M. 
Évaluation :
5

Highly recommend this location, very friendly and highly helpful. Best U-Haul experience we have encountered over the years.

WILLIAM B. 
Évaluation :
5

One of the lights on the trailer didn't work. Overall it was fine.

Christopher L. 
Évaluation :
4

The employees were excellent. The problem is I ordered a 17 foot truck at least a month ahead of time. I checked periodically to make sure that truck was going to be there. The truck ended up in South Dakota and they had over a week and a half to get it back to Hutchinson in time for my move but when I called the day before the truck was still in South Dakota. Therefore I had to use a 15 foot truck, which also had a ramp which was very important, but because of using the 15 foot truck my movers had to do two trips which cost me a considerable amount more than it would have if I would have had the 17 foot truck like I ordered. This is the third time I've used U-Haul and it's the third time I've been disappointed in the service.. I will not be using your company again.

DEBORAH D R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLORIANN S. 
Évaluation :
3

Had trouble with my reservation and Hutchinson was the only last place that I was able to get a truck.

SHOUA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN B. 
Évaluation :
5

I had a great experience.. ACE hardware is a great store too

AARON C. 
Évaluation :
5

The young lady that helped us was excellent!!

BETTY D. 
Évaluation :
5

I have no complaints. From start to finish was very satisfying.

tracy B. 
Évaluation :
1

They charged me the extra 50 box

Rony C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZACHARY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BROOKE G. 
Évaluation :
5

Great customer service nice people

Jason G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James A. 
Évaluation :
5

Easy to complete and all aspects were done superbly. Thanks U-haul! I look forward to using your services again.

DAVID B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID L. 
Évaluation :
3

All is well🙂👍🏼

THERESE O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAUL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

George R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDALL P. 
Évaluation :
5

The network was very slow

ELIZABETH N. 
Évaluation :
3

have the eq at the origional location. I hadv to go 70 miles to get it

CHARLES T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NOEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZACHARY S. 
Évaluation :
4

No cruise control, rough riding,

JARED E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFFREY W. 
Évaluation :
5

Everything worked great. There was a problem with the billing. They where right on it and corrected the issue as quickly as they could.

BRIAN R. 
Évaluation :
5

Offer cookies that's all you could do service was excellent

MARIO C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brian H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl B. 
Évaluation :
1

I broke down using a trailor 5 minutes after picking it up my suv broke down completely. I was in the town I moved too no one to help me or know. Waited 3 and a half hour for someone to come and pull it back without any use , they charged me for it and kept My deposit. I called and nothing will be refunded, should all be refunded! I will never use uhaul again! No help at all and they falsely advertise. VERY BAD SERVICE

Mandi N. 
Évaluation :
5

No improvements needed. They were professional, friendly and answered all our questions. We will definitely use them again.

SUE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANE P. 
Évaluation :
5

Having to rent a dolly are you kidding me! Renting the truck alone isn't cheap then throw in the gas you have to pay for. I believe making the customer having to pay to use the dolly is wrong.

John H. 
Évaluation :
5

Dave and his employees did a great job.

ADAM B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHELLY S. 
Évaluation :
3

Trailer was good and check out was easy. Should update wiring on trailers as most newer vehicles have the 7 pin not the flat 4. Or have an adapter available for free. I had to buy one and will probably not use it for anything else

MATT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BOB G. 
Évaluation :
5

Nothing to improve. The location did a excellent job from start to finish.

GARY D. 
Évaluation :
5

Have used u-haul numerous times! Yes I recommend it.

TAMMY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMY C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kyla M. 
Évaluation :
2

I filled the gas tank a mile away. Then I was told the gas gauge was a 10th down. Then they changed me 7 dollars. I showed them my receipt but they said it was uhaul. You need to fix your gas gage and have a talk to them. I will not recommend you again unless you fix this

Bradley S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL SCOTT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHIE W. 
Évaluation :
5

Driver window had a leak

Susan M. 
Évaluation :
5

Multiple anchor points were missing in the trailer. Anchor points were not built to sufficiently strap larger cargo.

Christopher B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael J. 
Évaluation :
5

Merci!

ROBERT R. 
Évaluation :
4

more than 1 register to service u-haul.

BRUCE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Homer C. 
Évaluation :
5

Drop off was awesome experience! Friendly and easy!

Eric R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald W. 
Évaluation :
5

They were fast and friendly

WILLIAM W. 
Évaluation :
4

We have rented several uhauls over the years and have on occasion had to call and say we were running late but 15-30mins, this is the first time that we have been told that if we weren't there by the time of return we would be charged for another full day. When I said fine we will keep it for another day the girl got pissy and said we couldn't do that because someone was schedules to rent it the next day. So off someone is scheduled for the next day how are you going to charge us for another full day if we can't have it for a full day? I have never had any uhauls act like this and get bent out of shape for 15 mins.... I will probably not use this location again.

RICHARD N. 
Évaluation :
5

The gentleman that I returned the uhaul to was very polite, friendly & quick.

Kaitlyn W. 
Non les évaluations ont été soumises pour cet établissement.

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