Customer Reviews for Ace Hardware Hutchinson
(U-Haul Neighborhood Dealer)

588 évaluations

105 Washington Ave E   Hutchinson, MN 55350

(320) 587-5480

Heures d'ouverture de l'établissement

  • Lun au ven : 7h30 am à 8h pm
  • Sam : 8h am à 5h30 pm
  • Dim : 9h am à 4h pm

Services dans cet établissement :

Pour nous contacter

(320) 587-5480

105 Washington Ave E
Hutchinson, MN 55350

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 7h30 am à 8h pm
  • Sam : 8h am à 5h30 pm
  • Dim : 9h am à 4h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Loren K. 
Évaluation :
4

Rien

KENT J. 
Évaluation :
5

Only place within 50 miles that had what I needed. Very personable staff.

Paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHAD R. 
Évaluation :
5

Very professional and friendly staff at Ace Hardware.

Edward J. 
Évaluation :
5

Clerks were respectful, friendly and helpful.

Paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOM M. 
Évaluation :
5

Kind, helpful staff. Great selection and they always have the trailer available when I need it.

Jason K. 
Évaluation :
5

On line check in is great time saver. Employees friendly and very helpful. Terrific experience.

Jeffrey G. 
Évaluation :
5

Thanks for your courteous and helpfulness...

GREG H. 
Évaluation :
5

I have rented from Dave at this location a few times and have always had great service. He goes above and beyond to make sure you get the equipment you need.

Lawrence K. 
Évaluation :
1

Let me be clear that Hutchinson Ace was excellent to deal with. Uhaul sent me over an hour away from the location that I reserved from without any notification. I called and customer service told me that they texted and left voice mails. But after verifying that they had the correct contact information, they could not explain why I wasn't notified of the change. Further Ace was out of the reserved dolly and the uhaul system would not allow them to remove the charge. So I ended up paying for a dolly that I didn't receive. I was told it would be credited from my card when I returned the trailer. It was not.

Todd S. 
Évaluation :
5

Your people very nice and helpful. They were very respectful of our needs at the last minute.

Dana M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrance J. 
Évaluation :
5

Nothing. The guy helping checking out did an awesome and quick job

RANDALL P. 
Évaluation :
5

Another pleasant experience!

David T. 
Évaluation :
5

Windshield was very dirty

Mark S. 
Évaluation :
5

Great staff, plus your software was superb.

Greg W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rene' S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gerald I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARRY O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany H. 
Évaluation :
5

Problem with returning trailer. The Uhaul website would not allow me to upload a picture to prove the trailer is clean. After trying for 30 minutes, I downloaded the Uhaul app. Tried the entire process again. The app would not allow me to upload a picture either. So, 45 minutes after I arrived to drop off at 10pm after a very long day, I was forced to call customer service and wait on hold to talk to someone. This was NOT an easy return and I surely hope this will not happen in the future. The takeaway is, if it doesn't work after trying twice to return, I'm going to just leave from now on.

Jerry P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aminata C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMIAH S. 
Évaluation :
5

It was a burden and inconvenience having to submit additional ID verification when picking up the rental (besides drivers license).

Sandra F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL G. 
Évaluation :
5

Always good to work with, make you feel special and work to keep your business. The team is super friendly and want to make you feel special.

Steven J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICKEY M. 
Évaluation :
2

I brought my U-Haul rental back on 4/20/22 at 9pm and was charged until 4/22/22 at 1:53pm, I will be disputing this with the location and asking for a refund

kyle A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd S. 
Évaluation :
5

Very good place.

Wayne P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD K. 
Évaluation :
5

Aucun

Jonathan G. 
Évaluation :
5

Thanks alot for helping us with are move I will definitely use U-HAUL again thanks alot

Michael H. 
Évaluation :
5

Very friendly at the Hutchinson location. Car hauler trailer suited my needs perfectly, and the same day availability was a huge plus.

Jason K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea N. 
Évaluation :
5

Everything was excellent

francisca L. 
Évaluation :
5

Everyone was nice and very helpful. No problems with renting the trailer. Reasonable rates. Trailer was in good condition.

BEVERLY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHAD R. 
Évaluation :
5

While I realize the suspension needs to be stiff for loads, riding in that thing is about as comfortable as a fire plug, air suspension seats would help a lot!

Charles R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT H. 
Évaluation :
5

Overall experience great! Wish I could of dropped the trailer off at any uhaul location. I did a lot of driving to drop back off the trailer at that location. Trailers should be more available on weekends at more locations other than the locations that were open.

Michael I. 
Évaluation :
5

Best place in MN...Professional...Pleasant... Thanks

GREG H. 
Évaluation :
5

Nothing A+. The owner of Ace even gave me a ride in his personal vechile to pick up the U-Haul

Adam K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
1

I will not recommend U-Haul to anyone after the poor experiance i had when picking up the equipment

Barry N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bill B. 
Évaluation :
2

pre-paid for truck and still there was a glitch 45, minutes to rectify, borderline unacceptable. staff did not know shit.

Cory I. 
Évaluation :
5

Smooth transaction.

TODD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEREMIAH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CINDY B. 
Évaluation :
4

Not the fault of ACE hardware, but instead the online reservation tool. I had reserved this trailer at a location much closer to my home, was then informed that it would not be available there and I had to drive to this location in Hutchinson to pick it up.

JEFFREY I. 
Évaluation :
1

I was charged an extra 43$ when I returned the vehicle. The vehicle was in excellent condition and I filled up the gas tank back to the normal amount I had when I picked it up in Plymouth. I do not understand why am extra charge was added but I would like a refund for the extra money taken out. The gas stated was three quarters of a tank and I dropped it off at that amount . I was also rudely accused of causing an accident at the local Culver's and felt disrespected considering I am a female driving the uhaul . After inspection of the roof the man was still giving dirty looks

Danae J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Clayton T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRANCE A. 
Évaluation :
3

The online pickup didn't work.

SARAH C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Garrett B. 
Évaluation :
5

The trailer and location were just fine. The app locked up and wouldn't take and upload pictures properly during the return process after location open hours. Had to email the service email address to notify I did return it.

PAUL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL D. 
Évaluation :
5

This was a very smooth rental transaction. The employees were friendly and efficient, the truck was in very good condition. I have no suggestions for improvement, as everything went perfectly.

Jo P. 
Évaluation :
5

Staff was polite and got me in and out quickly despite being short staffed and busy.

SEAN C. 
Évaluation :
5

Always a pleasure. Thanks!

Rob R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel E. 
Évaluation :
4

I was charged extra mileage for something out of my control. Doubtful I would use U-Haul again since they won't reimburse me.

Amber C. 
Évaluation :
5

Keep it up😎

KELLY B. 
Évaluation :
4

everything was good

ROBERT M. 
Évaluation :
4

The only challenge was this was a longer drive to pick up than our requested pick up point. I did appreciate the extra miles to compensate.

Neal S. 
Évaluation :
5

Jake Z is the best. He takes his time to help us each and every time we come in the store. Plus took extra time to make sure we had a great moving experience.

GARY L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

VLADIMIR W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHELLE M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Donald N. 
Évaluation :
5

One the customer service rep was very rude. Two when a person reserves a uhaul and say it will be in one place and the night before get a text it's 50 some miles away makes it very hard to find a ride was not happy and had a time line.

WILLARD E. 
Évaluation :
4

As has been my experience lately in 3 rentals, the retail locations and people have been great. What was poor and truly unacceptable for the price I paid was the condition of the equipment. U-Haul has no business putting the trailer I had to drive 60 miles one way to pick up in service. While I did complete the trip without incident, the properly loaded trailer listed to one side, shook and cavitated for the entire trip. Tires were under inflated, tie downs were broken and rotted. I have towed several trailers with this vehicle and none have handled as poorly as this one. I am extremely dissatisfied with my experience. I will evaluate my items carefully for damage and wear due to the beating they took from this rattletrap of a trailer and seek compensation if there are issues. You are not the only game in town. After this experience I will simply buy on one end of the trip and sell on the other. My cost would have been less if I did that this time. Shame on you U-Haul.

Randall M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Perry G. 
Évaluation :
1

Was not disclosed information that costed me 100 dollars

WILLIAM M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN D. 
Évaluation :
5

The young man that rented the truck was very helpful and knowledgeable. Once we rented the truck he went over everything with us and left no question unanswered.

TIMOTHY W. 
Évaluation :
5

Ace Hardware in Hutchinson is wonderful! They are courteous and provide excellent customer service.

JORY H. 
Évaluation :
3

was told i could bring in after hours no additional charge then was charged for 1 full day for bringing the trailer back by 9:30 pm

JAMES J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNN I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELAINE S. 
Évaluation :
5

Nothing I can think of. Trailer lights worked good. Tire pressure was good.

JERRY P. 
Évaluation :
4

Was very satisfied. Workers were very nice and helpful.

JAMES H. 
Évaluation :
4

Drop off went smoothly.

KAREN D. 
Évaluation :
1

I reserved a truck for one location at a certain time. And that location was changed and pushed back 30 minutes not a big deal. When I arrived at that location my truck was not there it was 2 hours. The last person dropped off at wrong place. After waiting 45 minutes to find another truck I was told I'd have to drive 1 hour and 45 minutes away if I wanted a truck. With no choice I accepted but was told I'd be compensated for this and not charged additional miles. I was charged $53 in additional miles and now I am being told since I choose that location I would not be reimbursed. This is horrible customer service. I had to drive 4 hours out of my way and spend my own gas to get there. The person at the changed location told me when asked about adding miles that he knew nothing of that and I'd have to check with customer service. They are also hard to get a hold of and I was transferred multiple times and had to wait additional time every time I was transferred. I will never rent a truck from here again.

DARYL K. 
Évaluation :
4

The brake and ABS lights came on when I was on my way to return the truck. I did let the location know

PAULA E. 
Évaluation :
4

The women who checked me in and hooked up the trailer was fabulous!

Timothy S. 
Évaluation :
5

Rien

KALLEY W. 
Évaluation :
5

Everything went very smooth, very clean newer Truck.

SARA M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DANIEL H. 
Non les évaluations ont été soumises pour cet établissement.

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