Best team ever to work with ........
daniel B.
Customer Reviews for Ace Hardware Kempsville
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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From the start of the rental process, the entire staff was extremely polite and friendly. They made the entire process super easy and fast
Keishe N.The entire process was smooth. Excellent service à la clientèle.
tammi K.Everything was perfect great customer service
Tiara S.Friendly and excellent service
Orlando A.Truck was mechanically in bad shape but otherwise it was a flawless transaction
nancy P.The truck I originally reserved wasn't available when I got there to pick it up and I was grossly overcharged. Definitely not doing this again.
Stephanie M.Nothing, everything was perfect. The people at Ace Hardware were great.
Rosemary W.The man at the front desk not sure of his name was very helpful and made me feel like a valued customer Thank You
Delven S.The lady who answered the phone sounded a bit annoyed with us when we said we were going to be a few minutes late. The gentleman who processed my paper work was very nice.
Jewel O.Vehicle was clean but in some what rough shape. Check engine light was on since pick up and motor seemed to be dying out. Staff was great and the rental got the job done so still overall satisfied.
matthew B.Great price, great vehicle, great service
regina M.Everything was simple and easy to do
FRANK G.Whoever used the truck before us clearly didn't sweep it out. It was very dirty and there was dirt and mulch in it.
Brian G.Keep gas full before renting.
C.E.F. E.The good folks at Ace Hardware Kempsville were personable, friendly and professional. Merci.
David G.This was the Best customer service that I've encountered w/U-Haul! Only opinion to improve would just be to have a dolly in the truck That you can possibly rent. Other than that no complaints had a great experience with ace hardware in renting from U-Haul!. And the staff was very friendly and professional!:)
melanie C.N/A, very accommodating!
Kim L.No improvements needed, customer service was excellent.
Pedro B.The rental truck not maintained well,vehicle made so much noise.
Ramakrishna P.Everything was great! Thank you.
Angela C.Over charged me.
Dominique H.The cargo van we used had a somewhat dirty floir but oyher than that our representative in the store was oustanding!!we were on a hurry so we didnt gp bsvk inside to report the dirty inside of the van.but the experience was great.
Natalie W.Keep the gas full before renting
C.E.F. E.Keep gas full when renting
C.E.F. E.Keep gas full before renting
C.E.F. E.Fill gas to full before renting.
Roy L.Fill gas tank full before renting
Roy L.The truck was received with 1/16 tank of gas. The truck would not shift gears until 3000 RPMs. Not exactly a way to be a fuel saver vehicle running 3000 RPMs just to get to 35 mph. So between receiving the truck with no gas and lack of engine/transmission efficiency, I really got screwed over on fuel costs.
Kevin M.Gas must be full before renting.
Roy L.The front end alignment of the vehicle felt off. Otherwise it was clean and ran fine.
Drew C.I had a great experience with this location.
Noveel H.Keep,gas tank full when renting
Roy L.Computer system went offline as I was checking out, so I guess you could prevent that from happening to the next customer.
James J.Fill tank full before renting
Roy L.Fill gas tank full before renting
Roy L.Was unsure where to park truck as drop off was after hours..
Deborah R.Keep gas full when renting
Roy L.Great service and location
RaShawn G.Extremely friendly and knowledgable staff
John M.Keep gas full before renting
Roy L.Fill up gas full before renting
Roy L.We didn't see directions as to where to put the cargo door key. It wasn't attached to the cab/truck keychain, but by itself. We just left them both in the lock box. Maybe specify better?
Troy A.The AC unit did not work and the tank was not filled up when I received it so I had to pay $28 to fill tank and I Only drove under 20 miles
Tara C.Make the gas full before renting
Roy L.Make sure the gas is full before renting
Roy L.These folks were very nice and helpful. I would definitely return to this location for future rentals.
Michael F.If the vehicle hasn't been damaged then the renter should be able to apply the insurance later on even if they had already rented it.
tahshon H.The gentleman that assisted me was very pleasant and professional. I would definitely use this establishment again and recommend it to others! Customer Service is very important and it was a great experience!
IRISBELINDA R.Fill the gas tank before renting.
Roy L.Everything was perfect to the presentation of the vehicle and the customer service
Andrew F.There is not one employee I've met here that didn't make me want to come back. Extremely personable and gregarious folk. I felt like my business and time was wanted. I'm definitely coming back here.
Brian W.Great place
CLARENCE B.Make sure dolly are in the truck.
WATCHARA T.Keep gas full before renting
Roy L.