Customer Reviews for Ace Hardware Kempsville
(Concessionnaire U-Haul dans le voisinage)

837 évaluations

5168 Singleton Way   Virginia Beach, VA 23462
(@ Kempsville & Witchduck)

(757) 499-3907

Heures d'ouverture de l'établissement

  • Lun - Jeu : 8h am à 6h pm
  • Ven : 8h am à 6h30 pm
  • Sam : 8h am à 6h pm
  • Dim : 12h pm à 6h pm

Services dans cet établissement :

Pour nous contacter

(757) 499-3907

5168 Singleton Way
Virginia Beach, VA 23462
(@ Kempsville & Witchduck)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 8h am à 6h pm
  • Ven : 8h am à 6h30 pm
  • Sam : 8h am à 6h pm
  • Dim : 12h pm à 6h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Keep the gas full

Roy L. 
Évaluation :
4

Clean all vehicle according to CDC guideline after each customer have returned the vehicle

morris B. 
Évaluation :
2

The driver side cab was not swept clean, nor was the bay. When returning the vehicle, the battery died and I had to jump the vehicle to get the fuel and mileage reading. Not a good experience. This was my first time using a Uhaul authorized dealer. I've never had this issue when leasing directly from a Uhaul location. I've used Uhaul 3 times over the past year, and this was my worst experience by far.

WILL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathaniel F. 
Évaluation :
5

No other thing is needed. Customer service at Ace Hardware store for U-Haul rentals is exemplary.

Mukul G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob M. 
Évaluation :
5

Keep the gas full

Roy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gene S. 
Évaluation :
5

I almost wish I needed something from the Kempsville Ace Hardware all the time. The staff there were just the best that you can get in customer service. I Lu get w in Hampton now but will make the drive to this location if we need anything else for our home. This is the Disney World of hardware stores where your hardware dreams come true!

andrea B. 
Évaluation :
5

Keep the gas full when renting

Roy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

reggie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david H. 
Évaluation :
5

Excellent service à la clientèle. No problem keeping the truck an extra day.

Laura M. 
Évaluation :
5

Photos for the truck we're definitely not updated. I had to dispute each one. Otherwise everything was great, would definitely recommend.

Devyn T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane W. 
Évaluation :
5

They gentleman that helped me made it an enjoyable experience. Thank you for the great service!

GORDON R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER N. 
Évaluation :
5

Fill gas full

Roy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shashank K. 
Évaluation :
5

Excellent customer service. Very friendly.

Ruth S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mitzi H. 
Évaluation :
5

Fill gas tank before renting.

ROYCABAWATAN L. 
Évaluation :
3

When I first walked in the store I stood there and waited for the young lady to assist me or anybody to assist me because nobody was at the front of the store and I had to wait. Then the young lady walked up and started to assist me but a man walked out to check out at the register and she told me she'd be right back so she can check the gentleman out. Then a second gentleman came in the line and she checked him out while I was still waiting to rent a U-Haul. I just went in there about 10 minutes waiting to be assisted. Once I finally was assisted she was then taking care of me and told me that they only had a 15-ft truck available which I said fine. I get out to the truck and I'm taking pictures of the outside of the truck to make sure I'm not held accountable for any of the scratches and dents that are there. I then get inside the truck to start it and I realize that it is filthy on the inside the person before me had smoked and there was cigarette ashes all over the console and the cup holders there was it looks like the insert to Backwoods in the cup holders as well it was not swept out then I open the back to load my living room set and it was completely filthy in there there was bolt trash pine needles and more. The truck was also supposed to be filled up on full with gas and it was not it was at a quarter before the fool I refilled the truck back up where it was when I got there and I advised to them that the tank was not full and I filled it back up to where it was supposed to be. The lady said she would handle the transaction from there and I was done and I could lie. Today's experience wasn't bad but I don't know that I would run from that Ace Hardware ever again.

megan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony T. 
Évaluation :
5

Keep gas full when renting

Roy L. 
Évaluation :
5

Everything went very smooth & the staff was awesome. Merci.

katheryn C. 
Évaluation :
4

Easy location to use. Very friendly people to work with. No hidden costs.

richard H. 
Évaluation :
3

I was charged for a Dolly I never recieved

CARLOSMANUEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNWALTER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROYCABAWATAN L. 
Évaluation :
5

Nothing. Reds to be improved. Check in was seamless. Return was clear with the link provided. Thank you so much!

Frank S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cilla T. 
Évaluation :
5

The ease of the turn-in was great and the people were friendly.

LISALESSARD G. 
Évaluation :
5

Keep gas full when renting

ROYCABAWATAN L. 
Évaluation :
5

It was a good experience! Thank you!!

BEVERLY O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brianne G. 
Évaluation :
5

Do not change anything

Guy W. 
Évaluation :
5

All ways keep gas full before renting.

ROYCABAWATAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
5

Nothing. Everything and everyone was great!

Kyle N. 
Évaluation :
5

Excellent equipment and customer service two days in a row!

CANUS P. 
Évaluation :
5

Always keep the fuel full when renting

ROYCABAWATAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

amy Z. 
Évaluation :
5

Headquarters accepted my reservation. Sent me confirmation required me to upload my driver's license and then cancelled my reservation for no reason and did not even notify me. I went to to the location to pick up my rental and found out my reservation was canceled. I had to drive across town to another location to find smother rental. Your corporate reservation system is terrible. I will tell everyone of this horrible service by your headquarters and recommend they resent elsewhere.

christopher R. 
Évaluation :
5

Keep gas full when renting

ROYCABAWATAN L. 
Évaluation :
1

Better customer services, Truck need to be inspected with this truck there was transmittion problems which burns more gas). Prices at this establishment were more inflated. Prices and rates need to be more inline with the UHAUL brand/name.

ORLANDO B. 
Évaluation :
5

Keep gas full when renting

Roy L. 
Évaluation :
5

Keep the fuel full before renting

Roy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jairus B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nedra G. 
Évaluation :
4

I would ensure vehicles are pulled infront for pick up inteased for customers go go and locate the truck herself,I had to go through all parked tracks to look for the truck I was to pick,I was not even told where the truck was packed

vinolia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

akisha W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Keep gas full when renting

ROYCABAWATAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert B. 
Évaluation :
3

Just a question. Why are here two of the same charges for rental? I was charge 29,95 for 24 hours and 29,95 for renting the truck?

Dorothy H. 
Évaluation :
2

I signed up for contactless. The man at the location withheld the key even after I had been approved on my mobile device until *he* could figure out how the contactless process works, eating about 15 minutes into my rental time. The AC in the truck only blew through the defroster vents. It was so hot, and because the air went through defrosters, it basically got sucked up through the windshield (or that's how it seemed at least). The cargo area reeked of marijuana. Would definitely not recommend this location.

Richard P. 
Évaluation :
5

Keep the gas full when renting

ROYCABAWATAN L. 
Évaluation :
4

Repair the passenger seatbelts and clean ashtray.

Tomasz K. 
Évaluation :
5

we just dropped it off

april S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rita-Rae' E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Freddie L. 
Évaluation :
5

Excellent service à la clientèle

Nathan D. 
Évaluation :
5

Keep the gas full before renting

Roy L. 
Évaluation :
5

Best u-haul place I have ever been! They other places I have been too were horrible. Just dirty and stinky. Thank you for the wonderful customer service as well. I did not get the young mans name. But he worked at the service desk on 8/18/21 at 5pm. Just wondering thank you again!

Tara L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLYNICOLE B. 
Évaluation :
5

I parked the truck and put the keys in drop box Tuesday night around 9:30- 10:00pm

Karen F. 
Évaluation :
2

Fortunately the staff inside the store was helpful and friendly. Tried to pick up truck through mobile services, that didn't work. When I got in the truck, the A/C didn't work. It was over 100 with the heat index, so that wasn't pleasant. Then to top it off, the contract that was sent to my email and billed for did not match what I reserved online and I was charged for things I didn't request or receive with the truck. Definitely not a good experience. At least they have helpful and friendly staff there.

STEVEJOSEPH P. 
Évaluation :
4

After driving around for about an hour we finally found a place that would take the truck. The original place that we were supposed to drop it off at was not even set up for uhaul rentals yet. They have signed up but aren't functional yet. Ace hardware was super nice in helping us with this though. I will however never rent through uhaul again. We were also charged for going over the mileage because we had to drive around to find someone to return the rental to.

Lynn A. 
Évaluation :
5

The back was not cleaned out. I mean, I realize that there is going to be a little dirt. But , in this case it was dirty with roaches. So , obviously the people that rented prior to me decided not to use a....BROOM! The folks at this location ate very professional, and extremely helpful. They have been there a long time and it's easy to see why.

Matthew A. 
Évaluation :
5

Keep the gas tank full when renting

ROYCABAWATAN L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jaechul P. 
Évaluation :
5

We were provided a clean and new van for our local move today.

ROYALVIN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juraiwan P. 
Évaluation :
5

This was an easy Pickup. No complaints. Friendly staff, made the pick up enjoyable.

Robert M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHADAIDEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STANFORD M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ANDREAELIZABETH C. 
Évaluation :
5

Prepay for gas similar to rental cars

LaToya A. 
Évaluation :
5

Aside from there being computer issues. The Desk clerk, Mike is super awesome and patient. All of the staff were extremely friendly and nice. Great experience!

Natasha B. 
Évaluation :
5

Keep the gas full before renting.

ROYCABAWATAN L. 
Évaluation :
5

After researching places with good reviews, I chose Ace Hardware to rent my U-haul from. It wasn't the closest place to me, but the reviews for the place and equipment were good. Sales persons were friendly and helpful. Van was clean and in good working order. Returned vehicle within alloted time frame, return was quick and easy. Would recomment this location to anyone who meeds to rent a vehicle.

Cynthia B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tess W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Katelynn T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lemort S. 
Évaluation :
5

Vehicle cab was dirty and smelly. Otherwise, the rental went smoothly.

PATRICIARENEE B. 
Évaluation :
5

Keep the gas tank full before renting

Roy L. 
Évaluation :
4

The air conditioner did not work. Today was in the 90's with the heat index at 104°F. It made our day much more difficult and uncomfortable. It would have been nice to know beforehand. The vents had zero air-flow. And the air that barely blew from the defrost did not get cold. We were dripping with sweat and miserable inside the cab. The two men working inside the Ace store were friendly and helpful. One of them swept the truck out for me before we left. The location is not the problem, just the maintenance of the U-Haul.

Kelly R. 
Évaluation :
5

Service was very good

Clara B. 
Évaluation :
4

Warm customers to click the text link and electronically return truck after hours to avoid a $20 charge

micheal P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DonnaJean W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANNY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah P. 
Évaluation :
4

Keep the gas full when renting equipment

Roy L. 
Évaluation :
5

They went out of their way to take care of me!

YVONNELEE R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
5

Excellent Customer Service and friendly staff!!

Regina R. 
Non les évaluations ont été soumises pour cet établissement.

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