Ken the manager is a pro. Always helpful and responsive.
Christopher B | Expérience générale
Customer Reviews for Ace Mini Storage Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great customer service!
andica aThe staff was very nice and accommodating to work with.
Kelly M | Expérience généraleGreat price and very secure. My trailer was broken into twice at another facility and was never touched in a full year here!
Jerry S | Expérience généraleOverall good experience besides the most important.our belongings were not protected from the elements.all of our stuff was covered in dirt,sand and some items we’re wet
Scire P | Expérience généraleHey Ken how is Kim doing? u know ur new room mate
richard j | Expérience généraleThe Gentlemen at the front office He was very nice to me called me every month remind me of the payment With my busy schedule I did appreciate that Think you very much see you soon and good luck to you
homayoun m | Expérience généraleThis is a great place . People that work there are super friendly and very helpful. I would recommend Ace Mini Storage to everyone.
June R | Expérience généraleGreat guy who runs the place, very quick and organized!
Kelsey PEasy after hours drop off
Faust DRien
Bela BWe reserved the truck and trailer for a Reno/Sparks location. We ended up driving 50 miles one way to pick up our "reserved" truck and trailer. We received a call from the Corporate Regional Rep., Anna, who was completely void of any empathy for our situation. She kept "over talking" while I was attempting to explain that we driving over 700 miles, and in route, to pick up the truck and how we would have to drive another 100 miles round trip just to start our moving. I had to almost yell at her to "stop talking and listen"! I would have to be desperate to use U-Haul ever again! This is not a reflection of the personal at the Dayton location. Regards, Omar Swartzendruber
Omar SKen was very helpful, kind and friendly. Made returning the truck very simple for me. Thank you Ken.
Lee AThe check engine light was on, but all was good. Great service and close to where I was moving. Thank you Ace storage!
Jack RThe processes that were made were not set up in the computer system. During pickup they were trying to charge me 100$ more then what was quoted on the phone plus they said they would give me 65 miles instead of 45 due to having to go to another location for pickup and they didn't. They charged me for the extra miles. Not happy on of this is the locations fault gentleman there was very helpful
Mark FThe processes that were made were not set up in the computer system. During pickup they were trying to charge me 100$ more then what was quoted on the phone plus they said they would give me 65 miles instead of 45 due to having to go to another location for pickup and they didn't. They charged me for the extra miles. Not happy on of this is the locations fault gentleman there was very helpful
mark fTrue and accurate information, not to have the original order canceled and get a email saying you're picking up a different location 80 miles away. And not willing to compensate you a whole heck of a lot. Horrible experience this time around with uhaul, and would not recommend uhaul at this time to anyone.
Nicholas Lonly if they want the discount that was offered to me
Daniel CThe Drop off location had no record of us dropping off, he was perturbed and he was closed. The 800Uhaul number had told me to take truck there and emailed me proof so I showed the person at location the email. Odometer wasn't right so i could not self return. The guy at the location said he would handle everything for me.
William MThis was the only place I could get a truck and the gentleman that runs it really has his business together.
Edward JEverything was awesome Thank you
Gerardo BNot very friendly staff....did get me checked in ok though.
robert lU haul needs to get their shit together
MARCIA AThe guys there did their best to resolve the situation.
ron bI selected "yes" for the equipment but the car dolly had a non-functioning light. The dealer there was outstanding, but he had to call corporate support and find another car dolly in the area. The additional time to go to another location and process for a similar item was a little annoying.
David HEasy check in. No problems. Convenient location.
James GWhen I went to drop off the truck in Dayton. The gentlmen had to call Uhaul to check in the truck, it took 10min at least. People flirting with each other, talking and having a good old time, when all I wanted to do is get check in and go. I had to go to Hawthorne NV, afterwards. And all the guy in Dayton could tell me, is the girl on the phone is a looker.!.!???? F..... Really I am trying to go home and this is the crap I have to deal with.
steven tThe problem I had was halfway through my trip the engine light came on and all the gauges were normal. I didn't realize until the truck was dropped off that it was so low on oil and possibly other problem(s). Ken at Ace Mini storage was very professional and I don't know if the problem was from the U-Haul in Reno or Carson City.
gary kAlthough it wasn't this locations fault, I had to drive 45 miles here to pick up a truck that I was supposed to pick up just 5 miles from my house! I reserved a truck a week earlier only to find that they did not get the truck I reserved as promised.
CHUCK LThe LOCATION was great. He was a littler overwhelmed when I went in but otherwise was great..... Uhaul on the other hand I will never rent from again.
Danette HWe had reserved truck in lodi ca, had to go to elk grove ca to pick it up. We had reserved a storage at the uhaul center in carson city, which was part of the reason we did truck rental with uhaul was free month storage. When we arrived they had nothing bigger than a 5x10, we had reserved a 10x20 for the 26 foot truck. Had to go 17 miles out of the way and pay for storage unit at your dealer. Overall not happy with whole thing but these 2 locations had nothing to do with that part
Mel JThe representative was excellent!
Kevin MKeep doing what your doing.
Jose GThe man who checked us in was disrespectful, sexist, and a complete disappointment. We had met so many nice, friendly people until we met him. He even told my son- in-law to come back up the trailer because these women don't know what they are doing. My husband who usually backs up the trailers was quite ill and couldn't be there. A very nice man who was storing his 5th wheel there offered to back it up for us.
Linda TManager at location was prepared and very efficient so I don't have a problem with him. I am NOT happy that U-Haul isn't willing to bring equipment to the location I requested - which is only a few blocks from my home. Instead, I had to find a ride to this location (10 miles from my home). Why doesn't U-Haul provide a service where they can shuttle equipment to the location a customer requests????
Michael WI needed a 10' moving truck asap. This location gave me a 15 ' at the smaller price! Equipment was well maintained and the staff was awesome. I would definitely use Ace again.
Robert PThanks for making our move quick and easy!
CHAD PThe gentleman that helped us didn't seem to know how to use the equipment rental program. He had to ask us for our information multiple times I suspect because he didn't know how to properly save and continue through the screens. He needs more training. It took us over 40 min to pick up the rental, I would expect something like that to take roughly 5-10, 15 max. The rental had sand all over the floor inside, it should have been swept out before giving it to us. We didn't bring up the sand because we didn't want to waste more time trying to get out of there.
CARRIE 3Owners are very friendly and helpful. They made sure the equipment was operable and hooked up properly, and the whole experience was professional.
John FVery helpful.
Mark SEverything went good. Well worth using these folks.
DOYLE CHigh mileage truck that did not run well, but did get the job done. Ok for local runs like we did, but would not want to drive it far.
JOHN LMy experience waS AMAZING
DEBRA GI don't see how the service and facilities could be improved in any way.
JOHN SHad to drive 43 miles over to Dayton, Nv because they did not have a truck for me, great service at Ace Storage in Dayton. Called help center three times to be helped, first two times the line when dead or someone hanged up on me!1
GAYLEN SGet knowledgeable representatives. I Had a $50 VIP credit....your represnatitive said he didn't know where that goes, so didn't apply it to my rental fee. Then when we get to our drop off location, we find out the trailer was not correctly installed onto out vehicle. Mike Zendrjas, GM of Medford UHaul (541/779-3321) can verify that. He seemed pretty frustrated with the renting agent as well. Amazing how you want your rentals returned swept and cleaned but you do not rent them that way!! Moving is enough of a pain!!! Don't need added frustration!!!
ronald ppickup and drop off locations were fine... traffic dept/ telephone customer service seems to mess everything up Everytime! They are the cause that I will never use U haul again, nor will I advise family or friends to use uhaul.
ANTHONY HFast computer program
GEORGE RVery professional and knowledgeable.
RICH B