Évaluations des clients Ace Vacuums

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Ace Vacuums

Cote générale :

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Kyle P.
Évaluation :

Could not pick up at my scheduled time. No blankets

Markus E.
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I dropped off the car hauler on Saturday evening. They did not check it back in until today Wednesday). It is my understanding they recently moved around the corner, however, I returned equipment where instructed and parked it next to two other U-Haul trailers.

Melvin E.
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Le client n'a pas laissé de commentaire.

RICK ALLEN H.
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Ensure that someone knows that are no other products available to purchase at this site. I need a pin for my trail hitch and had to go a neighboring store to purchase

PATRICK THOMAS R.
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Staff was vey pleasant and accommodating.

ARCADIOFELIPE V.
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I drop off the dolly after hours

Timothy B.
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Great Service

Adel-Karim B.
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Le client n'a pas laissé de commentaire.

lewis L.
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Le client n'a pas laissé de commentaire.

Lorraine p J.
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Le client n'a pas laissé de commentaire.

rob F.
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Great experience

Joseph M C.
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Le client n'a pas laissé de commentaire.

Mark WILHELM F.
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Very professional service provided.

James M.
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Le client n'a pas laissé de commentaire.

Erica S.
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The pick up and drop off were fine. But there was a lot of change and confusion about where I would have to pick up and drop off in the days leading up to it.

MEESHA STARR H.
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I needed a small van for 3 days Its kinda unsettling that they had to tape a do not tow note on my car .

Adam C.
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Le client n'a pas laissé de commentaire.

ASHLEIGH BALSAM S.
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Le client n'a pas laissé de commentaire.

ENRIQUE Z.
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Attendant was super helpful and arranged everything for me so that I could get a van at the time I needed it.

Robin M.
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Wonderful experience. Great sales person!!!!

Thomas Z.
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Le client n'a pas laissé de commentaire.

PHEBE QUARTERMAN H.
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Le client n'a pas laissé de commentaire.

James C.
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Staff didn't want to come outside and help unhitch a 6x12 trailer

James K.
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QUICK AND EASY DROP OFF!

JEFFRYWADE P.
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very helpful...easy

Leighton Q.
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I used the U-Haul to drop off the trailer. Extremely easy and efficient.

DIANA BEATRIZ L.
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I reserved the U-Haul truck online which went well. At the pick up location, computer system wasn't working properly and took longer than expected. After receiving the keys, I was not shown which vehicle it was, just told to review my email for instructions. After renting the vehicle, I received a call/voicemail that the original drop off location was full and I had to take it to another location almost 30 minutes further out of my way. I was given additional miles for travel but no information on compensation for the extra gas I had to put into the vehicle for the additional drive. I was exhausted after the move/drive and having to drop it off and not being able to speak to a representative about this on the same day due to the hours - should offer after hours assistance for scenarios like this.

Ryan parker B.
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Service was good but a little slow. There were a few vacuum customers ahead of us in line which took a while. However service was great once it was our turn. So if you plan for a little extra time you'll be okay.

Rachel F.
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Le client n'a pas laissé de commentaire.

Kristen W.
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Answer questions patiently and give full information.

Carlos P.
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Good customer service.

Dylan W.
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Quit

Zachary P.
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The cabin was not as clean as I hoped/expected when we picked up the truck, and the fuel tank was not full. Mobile check-in was easy, as was the after hours drop off option.

SHAWN TYLER H.
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Le client n'a pas laissé de commentaire.

Robert A.
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I had to disconnect and remove the trailer myself. While I appreciated the greeting from the employee, they were busy and told me to just leave the trailer in the parking lot. The trailer tongue was very heavy and I would have appreciated the staff removing the trailer as the pickup location did for me. Thank you.

NATALIE REGINA P.
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Le client n'a pas laissé de commentaire.

Melvin H.
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Le client n'a pas laissé de commentaire.

benjamin C.
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Le client n'a pas laissé de commentaire.

DENISEANN A.
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Le client n'a pas laissé de commentaire.

RICHARD C O.
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Le client n'a pas laissé de commentaire.

BETTE SUE O.
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I signed up for a furniture dolly. This location did not have one so why was the reservation allowed to be made at this location without forewarning that the Type dolly I needed was not available?

MICHAEL EDWARD K.
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The overall process was smooth and effortless. The owner of Ace was a pleasure to do business with. Top notch service.

Kleanthi G.
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If i do again, I'll use uhaul

WAYNE MICHAEL F.
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We waited in the front of the store for over 30 mins for someone to come out of the back to give us the keys and rental agreement so our rental started over half an hour late. So our 4 hour rental didn't start until after 2pm. But we received a call that felt very harassing from the person at the store asking why we hadn't returned the truck at 5:22 which before the original time we should have returned but certainly not the 6pm return time required. When I explained this he got nasty and said it was rented first come first serve and that he has someone waiting for the truck and that we needed to return right now. So we had to put what was left in our yard and bring the truck back which shouldn't have happened. Will never rent from this location again. Very rude and not well run!

ANTHONY G D.
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Yogi, the agent at this location that assisted me, was very friendly and helpful . Trailer was in good clean working order. Trailed, tracked, and rode well, all lights, wiring, and chains in good working order. I can't imagine wanting to have my own trailer when these high quality trailers are available at such affordable rates. Keep up the good work.

Toni L.
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Le client n'a pas laissé de commentaire.

Carlos F.
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There was no customer service. I had to unhitch it and find a spot to park it myself.

rafat M.
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Le client n'a pas laissé de commentaire.

thomas P.
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Le client n'a pas laissé de commentaire.

Gail B.
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Le client n'a pas laissé de commentaire.

Dylan E.
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Le client n'a pas laissé de commentaire.

PETER G.
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Le client n'a pas laissé de commentaire.

Mitchell S.
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Le client n'a pas laissé de commentaire.

Jose M.
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Le client n'a pas laissé de commentaire.

JOHN MARSHAL O.
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Le client n'a pas laissé de commentaire.

john S.
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Le client n'a pas laissé de commentaire.

Sudhir Z.
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Le client n'a pas laissé de commentaire.

Brandon C.
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The online check in experience was almost good. Got right up to the point where I verify my phone number and an error occurred. The manager at the store fixed the issue and was very helpful.

STEVEN MICHAEL K.
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Rental pick up time was 330pm and was noted as an out of town move. The vehicle was not on site when I arrived at 4pm. When my cargo van arrived at 515pm the vehicle's drivers window was inoperable - considering my need was moving my daughter to NYC from VA providing a broken vehicle with Tropical Storm Fay in my path, this experience left a bad taste. Later on I enlisted a friend to help hoist the window up, taped it up, and sealed as best I could. The team at Ace vacuums genuinely care about their customers. My agent was awesome and helped out with some extra discounting. For myself, this was the 3rd less than optimal experience with U-Haul in my years of self-moves. Strike Three.

EDI O.
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Le client n'a pas laissé de commentaire.

AMINEMOHAMED F.
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Thank you Chris

Tiffany N.
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I dropped off the rental within the hour grace period and was still charged a late fee. Still waiting on a resolution and a credit for the mistake.

Gary A.
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This location was tremendously busy. Staff was very helpful and professional even while dealing with troublesome customers.

VINOB K.
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Out the door milage was not recorded properly

Samantha M.
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Dropped keys off in box after hours

DAVID V.
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lower the cost per mile. I am happy with the service received and the quality of the equipment. However, the cost per mile driven is too high. I will be looking at other truck rental companies for my next rental.

Joyce C.
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Le client n'a pas laissé de commentaire.

Lee M.
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My original reservation was for Valero on Route 15 north of Leesburg. He apparently gave my trailer away to someone else. Totally not acceptable.

Amanda P.
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Le client n'a pas laissé de commentaire.

Chris S.
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The only issue I had was not an issue with the location. My problem was with the original reservation. I booked online to pick the trailer up at a location that was 10 minutes from my house, but the day before pickup I got a call that I had to pick up at a location that was 30 mins from my house.

JAVED F.
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Use newer equipment. Equipment was very old.

Steven A.
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The mileage for what was done was off by about 30 miles. Two extra trips that were not taken.

Bernard P.
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The vehicle I reserved had a dead battery but Chris, the manager quickly swapped out the vehicle with another and we were on our way.

EDWARDALAN S.
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The representative here was also welcoming and checked us out promptly. I'd use them again too.

stephen M.
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Nothing. Your agent waited for us late on a Saturday afternoon which was greatly appreciated.

JUAN R.
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Le client n'a pas laissé de commentaire.

Robert E.
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Everything was perfect renting from this location.

MACY B.
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Le client n'a pas laissé de commentaire.

John S.
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Le client n'a pas laissé de commentaire.

Chad B.
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Le client n'a pas laissé de commentaire.

Ann C.
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The vehicle was almost brand new and was in excellent condition EXCEPT someone left a worn, broken face mask hanging from the cupholder between the front seats. Please be sure it really is clean before the next customer. I had to take pictures to demonstrate how I left the vehicle.

Daniel W.
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Le client n'a pas laissé de commentaire.

Grant S.
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The guy that helped me was great! Thanks

John B.
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Easy, efficient and painless. A great experience all around

Carrie V.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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