pay attention to details over all good experience at both locations actually never had a bad encounter w/ any uhaul location they always make it work for the most part *YOUR insurance denied my claim once ... but i am NOT done w/ that YET !
Lou O.
Customer Reviews for Acorn Mini Storage Of Port Orange
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great prompt service, in and out in no time. Merci.
David H.Great location and staff was excellent
Steven G.They were extremely helpful and thorough. Check in went quickly and the truck and equipment I reserved were clean and in serviceable condition. I would highly recommend.
Melissa J.Clean truck and efficient service. I'll rent again from them.
Paul K.can not think of a thing, all was great.
Robert B.I was closing on a house the same day and didn't realize how long it would take. I had made my reservation for 1pm and didn't end up picking up the truck until 3. They held it and gave me absolutely no trouble, and were accommodating for after hours drop off.
Emily W.Super friendly and professional
greg J.Service is great !!!!!!!
Tom R.Very nice and easy truck rental. Great service the employee down in Acorn storage rocks! I would definitely do it again.
Marinos K.A tale of two cities. My wife reservered a truck from Daytona Beach two weeks prior to our moving date of August 20. At 7:58 on the 19th an email informed her that the truck in question was to be picked up at the Port Orange facility (which was 15 miles out of the way). We showed up at 7:00 AM only to find out they did not open until 8:00. Fortunantly the person was in the building and got the truck out post haste, apologising for the inconvenience. But alas there were not any of the 3 dollies we had ordered. The truck went to the moving address and we drove to Daytona to get the dollies. The clerk had no idea of any dollies that were reserved, but after going through the check in process said there would be an additional charge if the dollies were not delivered back to Dayton. I asked to speak to the manager and explained it to him. He replied they had to be returned there or an additional charge would be added. I said no way (not very nicely) he told me they were out front and do what I wanted with them as he walked away. We found due to the extra distance we would be late coming back . My wife spoke to Sonya who was very understanding and said there would be NO extra charge for the late return. When the truck and dollies were returned to Port Orange the manager again apologized and didn't charge my driver for gas. The Port Orange facility and Soyna would receive 10 stars for their customer service. Daytona beach would receive a 0 stars for their lack of customer service.
mary F.We only left because you kicked us out to make room for more enclosed storage units.
Mark G. | Expérience généraleSantos the office manager is very nice
Joeseph C. | Expérience généraleI was very satisfied with the storage room. Very clean and secure. I will definitely use it again, and I will recommend it to friends and family.
Diana C. | Expérience généraleStay the same as now
mark H.This was one of the best experiences I've had with renting and using U-Haul equipment. The store was very clean, the attendant was very friendly and helpful, I would not hesitate to incourage others in need of U-Haul services to use this location. This store should be a model for all types of stores offering similar services. Will definately use again for future needs.
WILLIE W.We stored our RV with you. Paid one full year ahead only to find out you are getting rid of us with little notice. Knowing what your plans were should have caused you to give much more notice. We could never recommend a place doing what you did to us.
scott d. | Expérience généraleExcellent service, clean equipment, terrific experience
JAMES F.Left taillight didn't work when I picked it up other than that was great
Joseph I.A misunderstanding on my part regarding the fuel of vehicle. I understood the fuel was at 3/4 when in fact it was 1/4. I drove 70 miles when I left that destination I checked the fuel gauge and it was nearly empty. I filled the tank in Oviedo Florida and drove back to final destination. When I checked the truck in is when I realized I put $105. Dollars in the tank. When I checked the truck in is when I realized I put more fuel in than I should have. I am hoping that some Reimbursement can be made or credit on future rental.
Stephen V.To begin with, they logged the miles out incorrectly. I drove the vehicle 14 miles (in total) and they logged it as 70 miles. At $1,15/mile, that would have added over $60 to my bill! I settled for paying for 20 miles driven (still more than the 14 I actually drove). The gas tank also averages 10 miles/gallon, but I was required to fill the tank with twice as much gas as I used to avoid a $30 charge from U-Haul. I've rented trucks from U-Haul many times over the years and I've never had a problem. This experience was awful!
Courtney M.N/a
David K.No problem with the rental.
Gerald S.Everything was smooth and easy. Thank you!
Teresa A.⭐️⭐️⭐️⭐️⭐️
Kristina E. | Expérience généraleNothing i can think of
Nelson V.Great experience every time! The person that checks in the truck a actually comes out to the parking lot and greets you before you're even out of the truck. Great customer service!
Barbara G.Everything was perfect
joselito G.I have felt with many different u-haul dealers and have never had a problem. Thunk you u-haul
John L.Don't offer customers the ability to rent furniture dollies when the 3rd party vendor is not supplied said equipment. Very frustrating to schedule a move then not have the proper equipment. This does not reflect on Acorn Ministorage but on UHaul themselves.
Charles H.Interior of truck was dirty with small amounts of broken glass in the rear cargo area. The windshield was broken and I had major concerns that it would break through and either fall out, injure me, or both. The van needs to come out of service and be repaired ASAP.
John R.Extremely nice and helpful staff
Steven B.fast, simple and friendly. highly recommended
Daniel M.Both pickup and drop off were easy and the guys that work there are professional in both appearance and manners as well as articulate. They both made a very good impression on me. I changed my original reservation to this location because of how I was treated over the phone. I would definitely use this location in the future even though it's a little further away.
Pam W.I rented the trailer at my usual location but at time of pickup I had to go another 16 miles to get it .
Gary R.Very helpful rep
Johanna L.Excellent!! Thanks
HUGO B.Always very nice to customers.
JOSEPH WILLIAM M.Convenient pick up and drop off but our truck was dirty, we had to sweep it out before using and about half of the furniture pads that we paid for couldn't be used because they were wet and smelled of mildew.
Adrian B.Customer Service Rep was professional and helpful.
robert J.Thanks for making this easy
Linda H.Keep up the great work thank you
roy B.The steering on the truck was really, really bad. We had to keep the steering wheel at a 45 degree angle to get it to drive in a straight line. This truck needs a wheel alignment. It was hard to keep the truck on the road due to this issue. This truck could have easily crashed if a less experienced driver had picked it up.
Lawrence S.Fast and smooth just the way you want this type of transaction very helpful! Thank
TERRY M.Very professional.
Raul M.Have a emergency number we can call after hours.
Bruce D.Fantastic helpful stuff and enough inventory make this location a winner.
Norman E.We rented an inclosed trailer, it would be easier it the trailer tongue wasn't just laying on the ground and you have to lift it up to put it on and off the truck
Jay P.Everything was good. Your staff is wonderful
Stanley C. | Expérience généraleGreat location and staff.
Sean D.The trailer I reserved 1week prior was not there on the morning that I had planned. I had to take a smaller one and make extra trips.
dennis C.Great staff very helpful
Tom R.It is a great facility. I stored my items from a long distance move for 1 1/2 yrs and never worried about the security of them. The location is excellent and easy to access.
charlotte j. | Expérience généraleSantos and his staff are stellar. Best service we've encountered in 40 years of moving with the military. Definitely will be back!
flora W.Very helpful, knowledgeable staff!
THOMAS B.Santos was extremely helpful and courteous! This location is clean, updated and very hospitable.
Heather R.Extremely curteous. Very effecient.
Robert S.Santos is an excellent representative for your company. He's always so nice, informative and accommodating. Merci!
Beth C. | Expérience généraleVery nice storage facility, very clean, very friendly and professional staff
Joseph S. | Expérience généraleGreat service
Steve M.Acorn mini storage does not inspect equipment for safety. Therefore within 10 miles of driving we lost a tire because they did not check the lug nuts that were lose. We contact them and they said were not authorized to do maintenance on them. Huge safe concern. Someone could have been hurt.
Michael M.Personnel at this site was very helpful, great attitude!
CHRIS D. | Expérience généralePersonnel at this location were absolutely great, easy to deal with, very accommodating
CHRISTOPHER D.I received quick and expertly handled service.
SPENCER S.Great place to store things and know that they are secure Great staff takes care of you quickly and efficiently Thanks
DENNIS M. | Expérience généraleThank you for your service and availability, never had an issue.
Norman J. | Expérience généraleLisa checked me out without my knowing!!!!!
Maha A. | Expérience généraleNice facility
joyce a. | Expérience généraleto expensive
Cathy T. | Expérience généraleStaff was excellent very good to work with
Thomas W. | Expérience généraleTodd was great and very helpful,
Nick P. | Expérience généraleGreat Service! Very clean. Thanks:)
berry b. | Expérience généraleFirst time renting a storage unit and it was a great experience, definitely would use again.
Trena G. | Expérience généraleWonderful facility to store our RV. We only left in pursuit of a covered space.
Mary M. | Expérience généraleI will be looking for a 5’ x 10’ unit in near future
Lawrence B. | Expérience généraleStaff very friendly and helpful with all aspects of our experience with Acorn Storage. Always available.
EVERT O. | Expérience généraleTodd was wunnnnderful! And I've already gotten a couple of people interested in using your Super Storage Facility. Also, have been wondering what the prorated credit will be, as I believe my account went through the 8th of the month. Figure the figure will reflect about 3 weeks 'overage' paid..... Again,many thanks ~~~~
ginny L. | Expérience généraleKeep up the good work. Outstanding service and professionalism.
Jose C. | Expérience généraleThey have the best customer service anywhere, hands down. We have a storage unit and an RV spot and wouldn't go anywhere else. The facilities are extremely clean and secure. We highly recommend them! you Acorn Mini Storage for truly being the best at what you do.
Marjorie W. | Expérience généraleTHE STAFF IS FANTASTIC. THEY TREAT YOU WITH MUCH RESPECT.
FRANCES R. | Expérience généraleTodd did a great job. This is a fantastic facility and I would highly recommend it to anyone who needs to store furnishings.
lewis r. | Expérience généraleVery happy with this storage. Will use again.
maylene r. | Expérience généraleThe facility is very clean and convenient. One of the main reasons we chose this facility was because of Todd. Todd is one of the nicest people and was very helpful from the beginning. I would definitely recommend this storage facility to anyone.
randall r. | Expérience généraleI can’t remember his name, but the guy with the goatee at the front was awesome and should be recommended for retention and advancement
Jack D. | Expérience généraleVery happy with my experience here. The customer service was outstanding. both front desk gentlemen I engaged with regularly were friendly, helpful and accommodating.
John F. | Expérience généraleBrand new, clean and convenient location. Good employees who offer assistance if needed. I would recommend this to everyone.
Richard L. | Expérience généraleGreat service all the time. Storage and rental equipment was clean and in top notch condition. Thanks again for all your help.
Dwight A. | Expérience généraleVery clean.well maintained. Lots of parking. Nice and cool inside. Staff was great and Todd is the man if you need a storage place. I highly recommend Acorn storage
daniel b. | Expérience généraleGreat storage facility. 5 stars on my book!
Carmalina T. | Expérience généraleExcellent storage facilities, staff, customer service, and location. Was so glad they were open Sunday as we drove from out of state and had to unload the car that day. I would defiently use them again and highly recommend them! Excellent all around!
Bridget K. | Expérience généraleGreat place
DENNIS M. | Expérience généraleThe staff was friendly and helpful , I had no concerns of having my motorhome stored at the facility the security was visible and working .
John P. | Expérience généraleEveryone was very courteous an helpful. It was a very good experience and will do it again!
JOHN M. | Expérience généraleTodd was extremely helpful in every aspect of our moving in and moving out. He is a great asset as an employee.
Cynthia B. | Expérience généraleExcellent facility, great staff and very convenient location. Will highly recommend.
Lisa B. | Expérience générale