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JAMIE M.
Customer Reviews for Acorn Mini Storage Of Port Orange
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Everything was great. They even allowed me to change my appointment due to circumstances. Everything was clean and efficient. Would do business with again.
Ryan M.Easy in & out service
Patricia D.I would give it a 5 star rating but the smell of smoke was so terrible in the car we had to keep our windows down in order not to get a headache. Other than that it was an easy pickup and get truck!
Kaila H.Best place to rent a U-HAUL in Volusia County. Period.
Fletcher R.The return process was quick and easy.
RICHARD C.Excellent service
Brian L.I will be looking for a 5’ x 10’ unit in near future
Lawrence B. | Expérience généraleThis experience was all I could hope for. Keep up the great work!
JAMES L.Todd is always great to work with, amazing customer service skills and very knowledgeable!!
Tammi D.I couldn't get my keys for truck due to I forgot my password and wasn't able to retrieve it. There was a guy there early opening up but he said he couldn't help me. Maybe in 45 min he could. I had people coming to load truck so was very frustrated. Finally he did reluctantly help me. The top attic was filthy so I couldn't put anything up there. The people u haul hired to unpack my truck in St Augustine were terrible and damaged a few pieces. Paid for 2 guys and second guy was 1 1/2 hours late. I know that probably has nothing to do with your shop but overall experience was not great. Then when returning truck in St Augustine the app to return wouldn't work Correctly.
Ellen C.The central reservation office should be aware of what items each location has to offer for rental. I reserved a furniture dolly using online system. When I got there the rep said they don't have dollys. Why would the system offer something they never have? This leads to angry customers.
Benjamin S.Staff very friendly and helpful with all aspects of our experience with Acorn Storage. Always available.
EVERT O. | Expérience généraleGreat experience with outstanding and friendly service. Can't be beat!!!
Alexander K.Nice location and very helpful personnel.
Brian B.Todd was wunnnnderful! And I've already gotten a couple of people interested in using your Super Storage Facility. Also, have been wondering what the prorated credit will be, as I believe my account went through the 8th of the month. Figure the figure will reflect about 3 weeks 'overage' paid..... Again,many thanks ~~~~
ginny L. | Expérience généraleLove the fact I was able to walk in with out a reservation and was able to get a truck instantly. No fuss no muss absolutely perfect
Melissa K.Calvin and Todd are excellent customer service agents, they made it happen!
Norman E.Keep up the good work. Outstanding service and professionalism.
Jose C. | Expérience généraleNothing! This location operates great! Smooth!!
Brian L.great location, great staff
William M.Rented storage unit. Very clean and well lit secure area. Also rented a trailer for the day. Great customer service with the trailer.
Clifford T.Find a way to ensure trucks are not block in for those picking up after hours. I could not get my truck as someone had parked another truck in front and another beside the one I was assigned. There was no way to maneuver the truck out of the space. I had to return the next day, losing over 9 hours of rental time.
JON P.They have the best customer service anywhere, hands down. We have a storage unit and an RV spot and wouldn't go anywhere else. The facilities are extremely clean and secure. We highly recommend them! you Acorn Mini Storage for truly being the best at what you do.
Marjorie W. | Expérience généraleTodd was very pleasant and helpful both on the phone and in person. The store is very clean and so was the van I rented. They also offer storage units which is great as I might need one in the future. I highly recommend this location.
TONJES F.Class act gentleman working there. 1000x better than my last experience where the guy wouldn't rent a truck to me even though I had my reservation and the truck was outside... I hope that man was fired. Anyways, current man was great.
Donald B.THE STAFF IS FANTASTIC. THEY TREAT YOU WITH MUCH RESPECT.
FRANCES R. | Expérience généraleI forgot the gentleman's name. But he was so very nice and went way above and beyond to help us and make pick up easy!!! I cannot express enough on his kindness!! Thank you so much! I will let everyone who will listen about the service and how much I recommend this location!!!
Dannielle S.My Booking location ( pick up/ drop off) was changed without notifying me, My rental time was cut into because the location it was moved to was on the other side of town. I booked the truck at the location that was convenient for me and my moving schedule 20 days prior for a reason. I wasn't even notified of the change until i got to the location I had booked for and the app told me I was in the wrong spot. My only 2 emails from uhaul confirmed my order and then the next day offered me moving services.
Chris T.Very nice gentleman who promised he would send the truck in for maintenance before letting it go back out on the road.
gary P.It was a pleasant experience. The equipment functioned well and the personnel with which I came in contact was very helpful and extremely personable.
Donald M.Rien
Katherine L.Très bien
HAROLD W.Upon returning truck, customer rep just took my keys and stated I will send you final statement. No going over truck, reviewing mileage, gas level, etc.
Brett C.Todd did a great job. This is a fantastic facility and I would highly recommend it to anyone who needs to store furnishings.
lewis r. | Expérience généraleThe Van was on empty with gas. Was told there was a quarter of a tank. Was told directions for gas and was very very nervous at making it to a gas station. We did return it with a 1/4 of a tank of gas. The gauge was below the “Eâ€. Not good.
MaryAlice D.Both of the men that assisted me were very helpful and courteous and made the overall experience a pleasure.
scoty P.The gated access to the equipment area was a problem with several customers attempting to return their Uhaul equipment, a limited access area for sure. A solution would be to provide a shoulder area on the entrance side with signs directing the return drivers.
Jeffrey S.Better egress
russell C.This is a well run UHAUL facility which provides excellent customer service!
Paul C.The service contract told me to call when dropping off. I had to wait for 30 minutes on the phone. In the meantime, I tried to drop off my I haul at 2 different unsullied dealers. The first (on hibiscus) didn't have a Dropbox and was closed. The second (on turnbull) was full. The third location on (US 1) told me they required a reservation. It was on the way to this location that I got the number for your reservation hotline from CS. When I called, they told me to take it to this location in Port Orange. This took hours out of my day and was incredibly inconvenient. This is not a reflection on the individual location; however, the customer experience overall for my return was awful.
Anthony K.Second time renting here and had a flawless and very personable experience. Thank you! Will be back again to rent something else in the future, I'm sure!
Daniel B.Everything went smooth. Heck-in was super easy and the clerk (I'm sorry I did t get his name) was extremely nice and helpful.
Tony B.Very happy with this storage. Will use again.
maylene r. | Expérience généraleCalvin was very service oriented and knowledgeable about all products...thank you
William M.The two men that got me going were very friendly and helpful. The man inside already had me up on the screen and waiting for me inside, he was paying attention to the cars as they pulled into the lot I appreciate that.
Rikki P.Great facility, everything was ready, Fast pick-up and easy to get supplies.
Dru B.We were given great service from them.
James C.Super helpful staff, building and equipment, a huge thank you!! Best UHAUL experience yet in 25 years of use.
Daniel B.The facility is very clean and convenient. One of the main reasons we chose this facility was because of Todd. Todd is one of the nicest people and was very helpful from the beginning. I would definitely recommend this storage facility to anyone.
randall r. | Expérience généraleI can’t remember his name, but the guy with the goatee at the front was awesome and should be recommended for retention and advancement
Jack D. | Expérience généraleUhaul central offices and scheduling is horrible Poor service inaccurate information Bad attitude
Bruce C.Rented U-Haul many times in various locations. Acorn stands out for a very pleasant experience.
Paul T.This is one of the best U-haul locations we have ever used.
William S.I called in to make my reservation and wanted the 2 day option and to drop off the rental at Marion Oaks, Ocala, yet when I got my confirmation it was for one day and the drop off location changed. Had to call customer service and that was a one hour hold.
Rohan P.Thank you so much
robert B.Just keep providing excellent customer service.
Jose C.Nice location, very clean area, safe, staff were very helpful.
Kris Y.Was the best UHaul experience ever. The truck was out front, the facility was spotless and the counterman was polite and kind.
Tom D.Excellent service à la clientèle
Moaz B.Always friendly and helpful.
MICHAEL T.The gentleman at check in/pick up and the gentleman at check out/drop off were both fantastic! The location is clean, the trucks are kept clean. The whole process was smooth and easy. Would definitely recommend this location and staff.
John O.The truck did not shift to higher gears all the time
Doug C.When I arrived they rented my truck to someone else because they didn't understand each other and person didn't look at license. Our last names were not the same. They gave me a 26'instead of a10'truck. Then on my receipt I was charged. 99¢ per mile instead of. 69¢. Then on my original reservation I did not want insurance and I was charged 14 $a rental that should have cost 27 $+tax is now almost 50,00 $. Idk what uhaul is doing but this is the 2nd time I've rented a truck in 7 months at 2 different locations and both times they messed up. Not sure if I'll give uhaul another chance.
Anita A.Wonderful Experience
Wade L.Everyone I came in contact with was very professional and courteous!
Katherine E.Very happy with my experience here. The customer service was outstanding. both front desk gentlemen I engaged with regularly were friendly, helpful and accommodating.
John F. | Expérience généraleBrand new, clean and convenient location. Good employees who offer assistance if needed. I would recommend this to everyone.
Richard L. | Expérience généraleGreat service all the time. Storage and rental equipment was clean and in top notch condition. Thanks again for all your help.
Dwight A. | Expérience généraleVery clean.well maintained. Lots of parking. Nice and cool inside. Staff was great and Todd is the man if you need a storage place. I highly recommend Acorn storage
daniel b. | Expérience généraleThe staff was very professional.
Janico M.Great storage facility. 5 stars on my book!
Carmalina T. | Expérience généraleFriendly and courteous service. Plenty equipment to choose from. Je les recommande.
Marty P.Excellent storage facilities, staff, customer service, and location. Was so glad they were open Sunday as we drove from out of state and had to unload the car that day. I would defiently use them again and highly recommend them! Excellent all around!
Bridget K. | Expérience généraleGreat place
DENNIS M. | Expérience généraleThe staff was friendly and helpful , I had no concerns of having my motorhome stored at the facility the security was visible and working .
John P. | Expérience généraleEveryone was very courteous an helpful. It was a very good experience and will do it again!
JOHN M. | Expérience généraleTodd was extremely helpful in every aspect of our moving in and moving out. He is a great asset as an employee.
Cynthia B. | Expérience généraleExcellent facility, great staff and very convenient location. Will highly recommend.
Lisa B. | Expérience générale