The truck was dirty and garbage in it.
NICKOLAS M
Customer Reviews for Acorn Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I thought all u haul trucks had ramps I did not read on your site that it did not have one and the employee at acorn knew I was hauling appliances as I rented an appliance dolly. So why didn't he say something? Also he said it was 0,4$ for extra miles but come to find out via my bill that it was 1$ per mile. Wouldn't have been a big deal if I could drop it off 10 miles away where I wanted to drop it instead I had to drive 34 miles away. So no I am not satisfied.
Charlene HThey upcharge the price, they didn't even provide any straps. Won't be renting a U-haul or recommending anyone.
Gilberto OThe customer service at this location was excellent and so friendly. Merci.
Jeannine CYou need to include this location in your U-Haul list of vendors. This was 4 minutes from my house; whereas the U-Haul you wanted to send me to was 15 minutes away. You did not even have it listed.
Marlene EVery easy interaction and everything was just very easy!
Matthew GThanks a lot.
Elisabeth PFirst, I will say that every staff person who helped us was amazing, helpful, kind, and patient. However the overall organization of the business seems to be in shambles. Our truck wasn't available when we arrived at our location, so we drove 7 miles to a different location where our reserved truck was in an un-driveable state. So we took a 20 foot truck instead of a 26 foot truck. We then had to use three additional vehicles to support the move. And the cab had a dirty mask and potato chips and cheerios in it. No one was there the next day, or the doora werent open during hours of operation. So we had to return the truck online. So I wasn't able to tell anyone about the mask and potato chips not being from me. This all made our experience extremely inefficient and disappointing. We hope we never have to use uhaul again. But again, the 3 staff members we interacted with were all lovely and helpful.
Andrea WThe gas was in e and I was charged for it and I agreed I’ll put the gas hand back where it was
alicia gI was rerouted to a new location to drop the truck off several miles away from the agreed upon location (the one listed on my contract) I was not advised of this change until I arrived at the original drop off location and tried to return the truck. I was charged for the additional miles between drop off sites as well. I asked for a callback and no one ever reached out to me. Poor business practice.
Meredith YTruck was dirty and disorganized. Paid for a Dolly but never got one.
Adam GI would recommend that staff clearly states costs and drop off locations. I was told incorrect information and was then charged for incorrect charges
Mandy FGreat service - Emily very helpful with change in pick up time
Shannon MLocation opened 45 minutes late and had lost keys to the vehicle.
Charles KBad customer service
Josue MSystem was down and waited a long time. Not open when expected pickup or drop off .
Robert RHave the option to check in before hand, on the instructions it says you only need an ID and a phone. Once I got there I my ID wasn't enough and I had to go back to get my passport, would have been nice to just be told to have 2 forms of ID.
Brendan GWe had a good experience here this summer but on Weds. We were rented a van that's back doors didn't open!!!!! Eventually they did. It was very cold out and took us a half hour to try and get the back doors open to load and then again to unload. We asked for a discount and agent said he couldn't do one. Very inconvenient. Van should have been repaired.
ALFRED MWe arrived and the doors were closed, there was no sign so that we could know what was going on. We called, there was no answer, after 15 min. We saw someone and knocked at the window so they could come and open the door. When we placed our order online we had ordered a dozen protective mats/ blankets, when we were picking up the truck, the truck did not had the blankets, the dolly snap had been broken off and the floor in the cabin had a few small pieces of garbage. We let the person that helped us know that we had ordered the blankets, he went to check and told us they didn't have any, only the ones that were on top of a table all made in a ball, he said he wasn't sure how many were there but that we could use them, there were only 4.
Jorge LThe app wouldn’t allow me to share my location even though I had dropped of the van at the location.
Drew AThe person working was awesome. But the truck broke down. I was told my rental would be free due to inconvenience. I was charged full price today on my card.
LOREN WI did the self return taking photographs with my phone and paid by credit card but a copy of the paid receipt was not emailed to me. Please send a copy of the paid receipt to mschrantz@mrreps.com Thanks.
Mark SNothing . Rich the manager @ this location was great . The customer service was above and beyond . Merci!
VERONICA MThe gentleman at the counter was very helpful and friendly!!!
PAMELA KOnline pickup was a pain. It took us almost 25 minutes to complete. I think the website could be clearer of the time involved
Mark LPrice online was $34 for rental. I was charged $175,22 Pls tell me how that was possible. If u advertise $34 then u should only charge $34. Not 4 times that when I come to pick up the uhual.
NALEE MExcellent experience!
KATHERINE CFriendly and helpful service
Luke LApp didn't work to turn in truck after. Just kept spinning. Then couldn't do location even though location was turned on in cell phone. Glad we didn't try to use it to pick up truck Rich was awesome who is location manager.
LYNN BEverything was fine
Trevor CThey just were out of dolly’s and the insulation around the doors/windows of the truck were falling off and broken.
Kelly CAttendant was very helpful and made the experience a pleasant one!
KEVIN LNewer vehicle.
Brian QIt would have been nice to know ahead of time that I needed an alternate contact person. Everyone I tried was unavailable and it added way more time to the pick up process.
RACHEL HThere is no U Haul Roseville location. We drove back and forth looking for it. Finally we found it parked at a rental car place. This was not clearly communicated and very frustrating.
leslie wGreat service. Thank you for making it so easy!
AMY HI was charged 3x for stolen truck and property destroyed. No one called me and informed instead they charged me for something I didn't do. It was horrible experience and until I reached out to them they wouldn't have said anything.
FARHIYA HHave rented a van here twice in last 9 months. Very satisfied with both experiences.
Timothy JVery much satisfied with the service l received at the drop off location as well.
Fawzi AProvide a list of local gas stations that carry E85 fuel. I could not find a station to fill the van I had rented and therefore had to pay the extra gas charges.
Amy WWebsite says there is phone check in but there isn’t due to too many break in on the lock box.
Karen SI had used the UHaul app to set up a contactless pickup, got the confirmations, etc. I show up, login, and the message is that it's an inperson pickup. So I have to wait almost a hour for a person to show up and handle the pickup. Very frustrating. The truck was great, the person was fine, but the experience was a pretty bad way to start a moving day.
Mark GCostumer service wasn’t that good, didn’t pick up the phone at all, I had to get there knock on the door To be able to rent, at check in he didn’t explain how that receipt work and seem that it bothered him I asked about it.
Aline PPlease have the customer service guy be more responsive to the phone or change your system - nice guy and excellent service when we got him, but had a lot of trouble reaching him
Madeline EActually this is helen jaehne. Mike was driver. I was so happy to see how clean our vehicle was. Comfortable. The employee at the store was more than pleasant. Courteous and knoew his product. Will b doi g another move in about a month. Will for sure be using you again
michael JI did not get his name but the person working on Friday, August 21st was excellent. I picked up the vehicle at 10am...
Karen Dthe gentleman handling our truck, Kendal from Acorn mini storage, was phenomenal.
Barb EMy only issue was with the hired "movers" 8hrs to load a 20' truck is insane. Charged me an extra $400 on my CC and we didn't even get it unloaded leaving me with an extra days charge.
Nikki S