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dale N.
Customer Reviews for Add A Space Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very smooth rental, and great service from the friendly folks here.
Heinz S.Quick and easy return of trailer
steve N.Uhaul has EXCELLENT HELP
Bob P.Nothing great hospitally and service 10/10 would recommend
KENNETH T.She was very kind and helpful
Marie Anne J.Clean, very nice and efficient
Robert S.She was great and helpful!
Daniel M.The staff members are friendly and made the rental process easy and painless.
John T.The staff at the pickup location were very friendly but If a box truck is missing the pull-out ramp, please make the customer aware of that fact. My back is still screwed up.
Bill Z.The lady was really nice and accommodating. Will come back to rent from her :)
brian K.This is the best place to rent a u-haul in Berrien County. Darlene went out of her way to accommodate our moving time.
Stephen D.Very friendly and helpful.
Jason S.I love the front desk lady so much
Gabrielle G.Darlene gave us excellent customer service upon dropoff of our U-Haul and tow dolly. We will definitely recommend this location for any U-Haul rentals and/or moving supplies to our family and friends. Troy and Kendra Walter
Kendra W.Nothing. Darlene was amazing!!! She took care of my needs like a true professional!!!
Jay K.The personnel at pick up location was amazing
Elizabeth S.The location has poor cell phone coverage for ATT and Verizon (my son and I both used ). This meant our 24_7 access and need to take pictures and upload was severely limited. It took 31 minutes to get the car because of the fits and starts of the app with poor coverage. The return took even longer as multiple photos were needed and when the system timed out, I had to start again. Perhaps get a wifi hotspot or don't offer 24_7 use when it's so hard
john G.more friendly....
Ademir S.Service at this location was fast and friendly. I would like to be able to confirm equipment availability for this location, and others like it, from 1.800.GO.UHAUL.
Robert F.Rien
AUSTIN MICHAEL R.This pick up location was impressively clean, well organized and professionally staffed.
GREGORY THOMAS M.No improvement needed.😎
RICHARD PAUL S.Excellent service and vehicle - the owner had the vehicle clean and waiting when I arrived and check-in was fast and efficient. Though there is construction on the road in front of the business, however, the location was easily accessible and I was informed before I left of the construction and an alternate route. I will absolutely use the this U-Haul location again and will suggest their service to anyone in need of the same. John Moga, Curator Berrien County Historical Association
JOHN THOMAS M.One of your representatives at your Wyoming Michigan location was very rude when she called me about my pickup location when I asked her questions why it was changing she got extremely rude and hung up on my face
TEVIN DEKORI D.Systems not working so I couldn't make reservation at the counter, 4G very unstable to do online and the attendant only allowed use of Wi-Fi after 50 min of tentative
Eduardo A.Your website was abysmally slow to load. I had to go into the location to actually rent the truck
JOSEFF CHRISTIAN W.clean and staff very friendly and helpfull
Amil B.They did a great job truck was in great condition and the service was wonderful.
Nathan O.Friendly and Professional. Great people!
CHARLES DOUGLAS H.Darlene is awesome!
JAMESPATRICK C.Great place
CARLY JUSTINE B.I made a reservation at a real uhaul agency,then I was routed to a different pick up location that turned out to be a head shop,party store and deli,I had to wait for people buying lottery tickets and Marijuana parifanailia and turkey,while trying to get my rental during my lunch break,not cool uhaul.
STEPHEN DUANE P.Pick up was not contactless. The owner had to come down and re-run everything. We requested a 20 foot and got a 26 foot.
Paigeriane B.The service we received at the Berrien Springs location was excellent - very friendly, knowledgeable, and helpful staff!
Robert S.Keep using people like Darlene, she's the best!
RICHARD F.Darlene was amazing. Professional and friendly. Made the rental a breeze!
Gregrobert H.I went with the Mobile Pick Up direction. The internet was spotty which cause my check in and checkout experience terrible. My suggestion is that there should be a greater internet signal around the area so that people who go through the mobile pick direction would have a pleasant experience.
John M.Darlene was amazing and so helpful!! Definitely made me moving experience wonderful!
Jessica J.Not thrilled with the add on fees of "Environmental Fee and No Fault Fee". Why were these not mentioned before? Like the phone companies with there add on fees that are of no benefit to the consumer.
MICHAEL ROBERT R.Darlene was extremely welcoming and kind in everyway. Yes, she gave wonderful customer service.
Bonnie Lee A.everything are Good. Thank you all.
Yoon L.I have recommended this location a couple of different times. Darlene is always very helpful and knowledgeable.
Jameslyle C.Nothing everything was perfect from customer service to the equipment. I'll most definitely recommend them
Lisandra P.good customer service
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