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DAVID S
Customer Reviews for Add A Space Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Improve your app. I spent 45 minutes trying to navigate. I gave up and drove to this location. Once there it took 15 minutes and I was on my way. Your app sucks.
Gary GNothing I can think of.
Henry SDARLENE WAS VERY HELPFUL, PLEASANT TO TALK TO AND ANSWERED ALL OUR QUESTIONS! SHE WAS EXCELLENT IN EVERY WAY! 5 STARS FOR HER!
Randy FDarlene is wonderful to deal with. Despite the heavy snow that day, she and a young gentleman (I forget his name- Cody maybe - about 6', curly hair, late teens or early twenties) were so willing to go out and hook the trailer up to my vehicle. The trailer was in about 8" of snow and they dragged it to a point where I had backed my vehicle up to! It is such a pleasure to encounter and deal with such nice people. My sincere thanks to that team! I think I just found my default U-Haul rental site in SW Michigan!
Michael TLocation also a retail store. Only 1 person on duty so had to wait a bit longer than I would have liked. The woman who helped me was efficient and friendly.
Cheryl IKeep up the good work
Beson RTruck wasn't ready because UHaul moved locations, but that location was already closed for the holidays and didn't know to prep the truck with pads ahead of time for mobile pickup. They also didn't have the number of pads requested. Luckily a person showed up early and was able to get us going, instead of waiting an hour for the place to open
Kevin RI have no suggestions for improvement. i am completely satisfied with the service I received.
RITA MVery smooth rental, and great service from the friendly folks here.
Heinz SQuick and easy return of trailer
steve nUhaul has EXCELLENT HELP
Bob PNothing great hospitally and service 10/10 would recommend
KENNETH TShe was very kind and helpful
Marie AClean, very nice and efficient
Robert SShe was great and helpful!
Daniel MThe staff members are friendly and made the rental process easy and painless.
John TThe staff at the pickup location were very friendly but If a box truck is missing the pull-out ramp, please make the customer aware of that fact. My back is still screwed up.
Bill ZThe lady was really nice and accommodating. Will come back to rent from her :)
brian kThis is the best place to rent a u-haul in Berrien County. Darlene went out of her way to accommodate our moving time.
Stephen DVery friendly and helpful.
Jason SI love the front desk lady so much
Gabrielle GDarlene gave us excellent customer service upon dropoff of our U-Haul and tow dolly. We will definitely recommend this location for any U-Haul rentals and/or moving supplies to our family and friends. Troy and Kendra Walter
Kendra WNothing. Darlene was amazing!!! She took care of my needs like a true professional!!!
Jay KThe personnel at pick up location was amazing
Elizabeth SThe location has poor cell phone coverage for ATT and Verizon (my son and I both used ). This meant our 24_7 access and need to take pictures and upload was severely limited. It took 31 minutes to get the car because of the fits and starts of the app with poor coverage. The return took even longer as multiple photos were needed and when the system timed out, I had to start again. Perhaps get a wifi hotspot or don't offer 24_7 use when it's so hard
john Gmore friendly....
Ademir SService at this location was fast and friendly. I would like to be able to confirm equipment availability for this location, and others like it, from 1.800.GO.UHAUL.
Robert FRien
AUSTIN MThis pick up location was impressively clean, well organized and professionally staffed.
GREGORY TNo improvement needed.😎
RICHARD PExcellent service and vehicle - the owner had the vehicle clean and waiting when I arrived and check-in was fast and efficient. Though there is construction on the road in front of the business, however, the location was easily accessible and I was informed before I left of the construction and an alternate route. I will absolutely use the this U-Haul location again and will suggest their service to anyone in need of the same. John Moga, Curator Berrien County Historical Association
JOHN TOne of your representatives at your Wyoming Michigan location was very rude when she called me about my pickup location when I asked her questions why it was changing she got extremely rude and hung up on my face
TEVIN DSystems not working so I couldn’t make reservation at the counter, 4G very unstable to do online and the attendant only allowed use of Wi-Fi after 50 min of tentative
Eduardo AYour website was abysmally slow to load. I had to go into the location to actually rent the truck
JOSEFF Cclean and staff very friendly and helpfull
Amil BThey did a great job truck was in great condition and the service was wonderful.
Nathan OFriendly and Professional. Great people!
CHARLES DDarlene is awesome!
JAMESPATRICK CGreat place
CARLY JI made a reservation at a real uhaul agency,then I was routed to a different pick up location that turned out to be a head shop,party store and deli,I had to wait for people buying lottery tickets and Marijuana parifanailia and turkey,while trying to get my rental during my lunch break,not cool uhaul.
STEPHEN DPick up was not contactless. The owner had to come down and re-run everything. We requested a 20 foot and got a 26 foot.
Paigeriane BThe service we received at the Berrien Springs location was excellent - very friendly, knowledgeable, and helpful staff!
Robert SKeep using people like Darlene, she's the best!
RICHARD FDarlene was amazing. Professional and friendly. Made the rental a breeze!
Gregrobert HI went with the Mobile Pick Up direction. The internet was spotty which cause my check in and checkout experience terrible. My suggestion is that there should be a greater internet signal around the area so that people who go through the mobile pick direction would have a pleasant experience.
John Mgood customer service
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