Le client n'a pas laissé de commentaire.
David W
Customer Reviews for Add Vantage Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Nothing. You guys were so helpful and kind. Thank you Heather for all of your help.
JASON CWe love this uhaul location! Un service à la clientèle de qualité. They always make it work no matter what you need!
ARLIE RThe dolly we ordered was not on the truck. That was unfortunate. We were refunded it when I contacted a chat on the website.
KRISTINA LVERY helpful person who helped me make the booking, change it, then change it again! All while being super nice.
CARMEN OI had scheduled appointment at Kalamazoo location. They did not have my truck available i was forced to pay extra plus a deposit to drive to another town to move late at night and take my own car . I had to drop it back off out of town and make two trips . Terrible service overcharged and was never compensated for driving almost 12 miles there and back to return it . No agent could help me just tell me if I'm sorry but still took my money . Wouldn't recommended Uhaul at all to anyone after this experience. I preceded this pick up . I should've been reimbursed for wasting my own gas to go two ways plus the truck . Very displeased with the service very unprofessional.
Jennifer NRien
MICHELE LThis 6 x 12 covered U-Haul trailer was perfect trailer for completing the project I. Pick up trailer in Michigan and drive to Central Texas. No problems at all
DAVID CHeather was very friendly and helpful 🙂
Kathy DWonderful people Gracie and her mom are amazing God bless you
Amber LWe actually dropped off our trailer after hours. We did speak with them on the phone earlier. Ils ont été très serviables et amicaux.
Ed SMake your 6x12 trailers 1 ft taller.
Fred MI will only use this U-Haul location. Scott is a great guy to rent from.
TRENT AThe air conditioning did not work. It was a really long hot ride !!!!
MICHELLE OThe folks make renting easy and are super good to work with. I'll use this location again
Lois HThe experience was excellent. The gentleman at the location we picked up was professional and nice and answered all my questions. It was quick and easy to pick up and hit the road. I would definitely use your services from this location again.
William HThe box truck we had (Grandma's Attic size) was very loud (louder that a diesel engine ) and ran ragged I think that's why It went through a lot of gas and why it stalled a couple of times too. I think this box truck needs to be retired . It was very cleaned, but engine wasn't maintained as well .
Lisa NGreat customer service and well ran.
DAVID OThe Lady that helped me was a pleasure to do business with.
Jamie LNothing to improve quick friendly service
Samantha EThe uhaul servers were down, so I couldn't do my mobile check-in. Luckily, a dedicated employee was on site early and took care of me.
JERROD TVery friendly very easy going would definitely recommend
Mikel MThe dolly that we rented was very small. We could only move 3 boxes at a time with it. Years ago, the dollies used to be larger and sturdier, bring those back. Perhaps include L-carts as an option?
Lorna Mgreat service
Scott GThe day before called Wayland they said they had three car haulers drive two and a half hours they had none. They sent me to the corporate store where they said that they had them drove another 30 minutes they had none had to drive another 40 minutes to get one that was covered in ice and snow Frozen to the ground where I had to remove the ice covered strapping and break it free from the ground. They charged me for 2 days when I specifically told them I only needed it for one. If I had a customer service number I would be calling them
GERALD LWhen returning after hours I didn't realize there wasn't a jack for the trailer. It was difficult to get the trailer off the hitch and if my husband hadn't been able to find a stray piece of steel in the parking area we would not have been able to complete the return outside of office hours. We returned the unit during a snowstorm so I did not have the strength to separate the trailer from the hitch. Not sure why UHaul does not have jack stands on the trailer tongue. Overall this location was great, but that issue could have created additional inconveniences.
Jannette SNothing really, everything went very smoothly at this location.
Kenneth TNeed a jack/lift for the trailer tongue. Very heavy
brian tTrailer was not clean. Full of dirt and leaves when I picked up the trailer.
Richard Hthanks for making my trip smooth
Victor B.
Gail Ybest location around!
scott gScott was very nice to work with. Made the process go smoothly. We'd highly recommend his location.
Craig WVery helpful.
barney cBest service ever at this location!!
Scott GGreat experience.
Joseph FRented a dolly, but truck did not have 1
Matthew Calways great at this location
scott gParking was a little tight for returning... hope I parked in an okay location. Otherwise great experience. Merci.
Wayne KTruck drove like crap steering was very loose and was charged for packing supplies that I didn’t even get
Jim FReally nice and efficient service.
Lois HNice helpful people! Would not change anything!
Lonnie SIn and out, no problems. The lady at the desk was very helpful.
Tom FThe woman who helped us out, was very helpful and knowledgeable. She made you feel like family.
Micheal HVery pleasant drop-off experience. No improvement needed.
Gary ZScott and team have always gone above and beyond.
mike cQuick pick up process. Easy return. Highly recommend.
Robert HArea is a little tight for drop-off but the staff member assisted so no problem.
Arthur LScott was very helpful and accommodating. Will be back.
Larry SNothing! Customer service was excellent and the machine was well maintained.
madalyn rEverything was great
scott gEasy to work with.
Teresa SThe vehicle had pet hair and food in it!
Barbara JEverything was exceptional
Russell KAlways use this location, Staff is the best. Always prepared and friendly. Great experience!!
scott gQuick pickup and was on my way.
Shawn VAlways prepared for pick up. Quick in and out. Knowledgeable crew.
Renee KI did have some stuff missing anything metal or of value was taken
frank j | Expérience généraleThanks for making moving that much more helpful
tammy e | Expérience généraleEasy access. Secure. Felt safe, even at night when accessing my unit. Would use again!
sarah v | Expérience généraleWe highly recommend Add Vantage Storage. Great location, service and value!
Christy W | Expérience généraleEasy to work with. Convenient location. I like that they don't let anyone in between 10p and 6a. Makes me feel more secure.
CAROL L | Expérience généraleThe staff was very friendly and explained everything very well. The unit was exactly what was advertised and expected.
Privacy R | Premières impressionsUnit is extremely clean and well presented. All phases of the rental procedure went smoothly and professionally.
Privacy R | Premières impressions