Customer Reviews for Addison
(Concessionnaire U-Haul dans le voisinage)

467 évaluations

404 Addison Ave W   Twin Falls, ID 83301

(208) 734-0974

Location Hours

  • Lun - sam : 9h am à 7h pm
  • Dim : 12h pm à 5h pm

Services dans cet établissement :

Pour nous contacter

(208) 734-0974

404 Addison Ave W
Twin Falls, ID 83301

Services dans cet établissement :

Location Hours

  • Lun - sam : 9h am à 7h pm
  • Dim : 12h pm à 5h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
3

The inside of the cabin had dried mud on the floor and the cargo area had not been cleaned. There was dirt, dirty paper towels and a coat hanger left in there.

Gary B. 
Évaluation :
5

I had no problems with the facilities. I did however have a problem with corporate. I spoke to someone on the phone who could not help me but said someone would contact me in 7-10 days. I heard from no one. I emailed someone asking for a review and again no response. I called a second time and I've gotten no help. I will never rent from uhaul again and if any one asks me for a recommendation I will not be recommending you

Heather S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
3

Better signage to access building and parking lot from street.!!!!!!!

MARY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clay O. 
Évaluation :
1

They charge for each mile no good

Manuel D. 
Évaluation :
5

The Uhaul sign in the window is pretty small. I only knew I was in the right place because of the trailers in the parking lot.

JASON EDWARD O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tim A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy R. 
Évaluation :
1

Even with the so called express method of check-in, it took 1/2 hour to get the keys. We were told other customers to the store were higher priority and we would have to wait. The vehicle was so pinned into a space blocked by another U-Haul truck and other U-Haul trailers that it took another 1/2 hour to tediously get the vehicle out without any damage.

Rene S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jared H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Scott H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brett D. 
Évaluation :
1

The manager at the store was very rude when he had to come help figure out what was wrong with things told me that if I didn't pay ones again the 52,68 $ that i would be charge for another day for the u-haul that i was returning to them. I had to use two different cards and one 118,08 $ cents was pending and the other card took the 52,68 $ out then i had to pay another 52,47 $ before he said he could close the account. Than when said he was done with me and i could call u-haul to get it figured out and when i did call the guy on the card got a voice mail than he called and someone picked up. I paid the 52,47 $ and closed the account. Not sure what happened. Would not recommend having to deal with the manager guy there at all he is very unkind and rude. The first person that helped me was very nice and was trying to figure out what was going on also. So not really sure how to rate my experience because one when dealing with the ladies was great however when i had to deal with the manager guy it was not a good experience.

Katrina B. 
Évaluation :
3

Attendant not available.

BRIAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily H. 
Évaluation :
4

Friendly staff. Good service.

Bill M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Campbell P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shauna V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline H. 
Évaluation :
3

The truck was very dirty and there was food crumbs everywhere. We had to run home and get cleaning wipes.

Collin W. 
Évaluation :
5

It's a building with about three businesses inside that are all food services and/or groceries. Not really well marked but super nice people inside. In and out very quick

erik N. 
Évaluation :
4

Thank you! We'll be a customer, again, I am sure!!

jim V. 
Évaluation :
5

The customer service was excellent! They went above and beyond to help me with an already stressful move. I would 100 % reccomend this location on addison in the Asian market!

lorrietta P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David F. 
Évaluation :
1

I wood like a manger to call me and I wood like some money back for my Troubles and horrible experience

daryl B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

shawn M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

james M. 
Évaluation :
3

Car tow dolly straps were jammed on arrival at destination

Dennis S. 
Évaluation :
5

Also friendly and helpful.

Dennis E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

glenn C. 
Évaluation :
5

great place

yip T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
5

The App is confusing at times when trying to pick up. Would have been easier to go into the store when arrived since we had to anyways. Employee very friendly and courteous.

Tony S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

KEVIN S. 
Évaluation :
1

There was no acceptable parking set up for UHaul return. A phone pole and a different poorly parked truck blocked the spot they may have wanted me to use. Employee parked vehicles at this Chinese restaurant were blocking the deep parking spots, and a small UHaul trailer was also parked in a deep space. I ended up parking in what is probably intended to be customers parking when two Chinese restaurant customers moved there vehicles which were parked in two end to end parking spaces. This lot is overfilled and too much traffic. One customer was pretty angry as I was traversing this unacceptable parking lot. This truck has been a driving nightmare and the parking experience had me very annoyed. I hereby request refund or reimbursement of cash due to handling the excessive stress of the poor vehicle and for the waste of my time with parking logistics.

CHRISTOPHER S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jessica F. 
Évaluation :
3

uhaul was not primary business - other customers kept taking time from my rental to check out even though I was ahead of them

Ken M. 
Évaluation :
4

Website slow, manager worked with me and I was out the door for my move.

Warren T. 
Évaluation :
5

It took us forever to check out and print a receipt. There were issues with running the credit card transaction and it took us almost 30 minutes to get checked out.

KIMBERLY M. 
Évaluation :
5

I come to this store often, and quite like it. I've never rented a U haul from this location, but will do so again because it is so convenient for me and the people are really nice.

Carol R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas V. 
Évaluation :
5

Pues Auque yo no pedí Aseguransa pero por equivocación la muchacha la puso pero está bien Gracias por su servicio

jocabeth V. 
Évaluation :
5

They are always friendly and the vehicles are clean and ready to go they just need a place you can drop off after hours. They have every thing fenced and locked up.

Shelly K. 
Évaluation :
4

Truck smelled like smoke and had trash left in it. Worked fine though, and nice staff.

Ian B. 
Évaluation :
5

The person was very helpful.

Yip T. 
Évaluation :
5

All was excellent

Denzel R. 
Évaluation :
4

Very pleasant young man. We told him our experience, he checked the truck and said fine.

Linda M. 
Évaluation :
5

Great service

mike M. 
Évaluation :
5

Great service

Yip T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jane G. 
Évaluation :
5

Staff was very efficient and personable!

Michael G. 
Évaluation :
5

Wonderful all of it! Thanks! ??

Barbara M. 
Évaluation :
4

It's the only place around. Have the yard person realize when stuff is fucked up before they send you on the road.

Charles B. 
Évaluation :
5

Brian was great..

william M. 
Évaluation :
5

It was close and trucks were available.

Kathy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bruce B. 
Évaluation :
4

Keep up the good work

Colin L. 
Évaluation :
5

The people in Twin Falls were extremely helpful!

David M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bart P. 
Évaluation :
5

Quick easy and friendly, will rent again! Merci.

Melanie H. 
Évaluation :
4

It was a good experience! Very easy.

Angela H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda J. 
Évaluation :
1

The pickup facility miscalculated the distance from from old Marsing address to the new Twin Falls residence. The Twin Falls drop off location charged 101,00 $ extra from the miscalculated mileage and a full additional day rental bringing the rental back, merely 3 hours late. The attendant was rude, cocky, unprofessional and arrogant. I will NEVER DEAL WITH THAT TWIN FALLS U-HAUL LOCATION AGAIN!

Douglas D. E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

candee S. 
Évaluation :
5

The owner of this location gave exceptional customer service. Would definitely return.

Michael C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rohn H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damian R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy T. 
Évaluation :
4

Truck was a little dirty inside

Charles T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken G. 
Évaluation :
1

The online check in waa not working and the store took 30 minutes. The truck was filthy inside. Cup holders sticky with spilled drinks, sunflower seeds and potato chips on the floor. Every single surface was dirty. I can't imagine renting from Uhaul again after this experience.

Xavier Charter S M. 
Évaluation :
2

THEY SWITCHED ME OUT OF TRUCKS WHILE I WAS I A TRUCK AND IT ONLY HAD A 1/4 OF A TANK OF GAS. WAS NEVER TOLD THERE WAS A 30 MILE RANGE HOW CAN THEY KNOW WHAT THE MILES ON THERE WERE WHEN THEY GAVE ME THE WRONG TRUCK? THEN I GET CHARGED 11 $FOR OVERAGE OF MILES WHEN i WENT 20 MILES TOTAL FROM THE MILES I GOT THE TRUCK AT. VERY DISAPPOINTED WITH THE WHOLE PROCESS.

Marcus T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken G. 
Évaluation :
3

Possibility to drop off boxes you did not use

Angelique H. 
Évaluation :
3

Well, when it's snowing and cold out, maybe the yard guy can help hook up the trailer instead of having me do while he sat in the warm shop.

Matthew K. 
Évaluation :
1

The equipment was fine. The process was garbage. Get rid of all your last minute fees.

Brett A. 
Évaluation :
1

This locations customer service sucked they were rude and were unable to explain there deposit policies. I paid a 60 dollar deposit that was charged to my card but when it came time to refund me my deposit I was informed it could take up to 5 days for the credit to be credited back to my account. They should have explained that to me before I used my card. I would have used cash instead of letting them keep my cash tied up for a week. They also tried to charge me for gas even though I had informed them beforehand the truck didn't have the amount of gas they said it had and they told me to just fill it back up to were it was when I started. I also had to return to the store and get a second receipt because the first receipt didn't show my 60 dollar deposit. I felt like they where trieing to scam me out of my deposit which I still haven't received back yet and they were also trieing to scam extra gas money out of me and when I questioned them about these charges they were very rude and were unable to answer my questions. I would never recommend this place to anyone.

Curtis W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ashley O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmy A. 
Évaluation :
5

No issues. Easy drop off.

Bill R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

TREVOR M. 
Évaluation :
3

the running lights on the rear of the unit were broken. I was stopped by the police for driving in the dark with no lights on. The UHaul store in Ogden Utah blue the fuses on my car leaving me with no lights on the back of my car. He blamed the lack of lights on the rear of the car for the trailer not working. I replaced the car fuse and got the lights back on but still no trailer. The Twin Falls store basically said "sorry" and that was it. NOT good customer service all round.

Ann G. 
Évaluation :
5

The whole process was quick and smooth. We were out and on our way after just a few minutes.

jason B. 
Évaluation :
5

They were super helpful! And went above and beyond helping us. I really appreciate them! Thank you Uhaul!!!

Kylie D. 
Évaluation :
5

They was very helpful and very quick to finish the turn in

daniel A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

frank I. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Noah F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PERRY T. 
Non reviews have been submitted for this location.

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