Customer Reviews for Additional Self Storage LLC
(Concessionnaire U-Haul dans le voisinage)

647 évaluations

9006 NE 117th Ave   Vancouver, WA 98662

(360) 254-4101

Heures d'ouverture de l'établissement

  • Lun - sam : 10h am à 5h pm
  • Dim : 10h am à 4h pm

Services dans cet établissement :

Pour nous contacter

(360) 254-4101

9006 NE 117th Ave
Vancouver, WA 98662

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 10h am à 5h pm
  • Dim : 10h am à 4h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

x

Tore S. 
Évaluation :
5

I don't really know? The personal at Additional Self Storage are great.

ANGELA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank N. 
Évaluation :
5

Great customer service! Very helpful

JON K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPHINE MARIE R. 
Évaluation :
4

inside cab had dirty band aides in cup holder the floors dirty and seat had food spills and I got bbq sauce on my sleeve

nancy L. 
Évaluation :
2

Every time I called I waited a minimum of 30min I called numerous times about resetting my online passcode and still not able to reset my code.

JOSEPH C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHARLENE B. 
Évaluation :
5

There isn't anything to be done at this location, they were very friendly, took care of use immediately in a professional and neighborly manner!

JEANNE S. 
Évaluation :
4

Get rid of “Move With Ease” moving helper. They are the worse, Robert called me telling me what to do when I'm the customer. Rude, bad customer service and ignorant to customers of Uhaul. The experience almost made me take my business elsewhere.

Chai V. 
Évaluation :
3

Customer Service was effectively adequate but off-putting.

NORMAN ALAN S. 
Évaluation :
5

I feel bad can not remember his name but he was fantastic Patient knowledgeable and extremely nice Very helpful. Answered all our questions...seemed like he liked his job by that I mean he smiled and we joked a little . Definitely recommend this place

CANDACE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hayden M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONICA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jason H. 
Évaluation :
4

Communication on if the trailer is returned early if you would pay less.

ARNOLD L. 
Évaluation :
5

Guy was great at the counter. Thank you.

Jason P. 
Évaluation :
5

The best location I have used and we have had many Uhaul trailers/trucks over the years. The staff was very helpful, and courteous. It was very easy to drive in, they hooked the trailer and then we drove off, same at the end when we returned it.

SHELLEY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DeeAn J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lester W. 
Évaluation :
5

Everything went smoothly, quickly dropped of trailer and processed return was in and out in minutes.

Kevin W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cassandra P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James F. 
Évaluation :
5

There was a toy in the truck, employees should move seats and check under them.

Kimberly S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linnea L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Neil A. 
Évaluation :
5

Clean the inside just a bit more

Dean V. 
Évaluation :
1

This was the location we first rented our truck but because the of the Leaking truck...wasted our time. Then basically got charged for the whole thing as if there were no problems. Horrible experience. We spent my husbands whole day off renting and trading trucks. They should have given the truck for free after we wasted our day.

Jason T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan B. 
Évaluation :
5

Lately my living situation required me to rent U-haul track few times in short period of time, and each time I was very happy with the customer service. Those guys ( Toni or Jordan) by 117th AVE in Vancouver, WA are doing excellent job. Fully recommended.

Edmund K. 
Évaluation :
5

The overall total price that it ended up being was very high over 160 $for using the truck for 1 day and then until the next day at 10am when it was to be returned. We only went 32 miles total but felt that it was extremely overpriced and the advertising of it being only 19,95 $ a day was a bit deceiving. I understand the mileage costs, fuel costs, Ect but for the time we had it abd the short local trip we took I felt like 160 $was very high for what we got. Thanks

kelly S. 
Évaluation :
3

The trailer leaked water and ruined boxes and our 3 000 $mattress got soaked along with 3 boxes

benjamin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmy M. 
Évaluation :
4

No changes needed.... Customer service was very professional and efficient....thank you.

Paula C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kolten B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Friendly staff at pickup. Truck was ready with equipment we requested. Very easy.

Estella G. 
Évaluation :
1

Lousy scheduling service. There was a mix-up between which store had my reservation. I was contacted by Mandy the day before to pick up at a nearby location and received an email confirmation. On the day I went to pick up the trailer, the original store location where Mandy called from said that my trailer was ready for pick up at that location. I was confused and contacted the other store which confirmed they also had my trailer ready. When I arrived at the store for pick up, I followed in two other vehicles and was inside a storage area secured by a locking gate. When I tried to exit, it wouldn't open. I called the store and they allowed me to exit. When I mentioned that the signage was poor and that is how I inadvertently entered following the other cars, I was rudely scolded by the employee. It was all downhill from there. The two employees were rude and not very patient. I tried to give honest feedback about the signage and one employee pointed to a sign in the window. Well, in my opinion, the sign is hard to see from the entrance coming in from a very high traffic area. So he can stick that sign you know where. I didn't appreciate the sarcasm or his rudeness. I recommend termination.

Kurt W. 
Évaluation :
2

The employee at this facility who was the manager was less than friendly or welcoming. The gentleman was the manager I believe and due to his inability to be cordial was offensive to say the least. I will be doing what I can to get the word out on social media if I get a “ canned” response from you. My video speaks volumes..

Richard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linnea L. 
Évaluation :
5

The two men behind the counter were very nice and accommodating. The whole experience today was fantastic! Merci!

Lisa W. 
Évaluation :
5

Great customer service!

GEORGE T. 
Évaluation :
5

Excellent h customer service start to finish!

Brett H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
5

The truck was available immediately, great customer service.. no problems..!

Sandra P. 
Évaluation :
5

Rien

Tom R. 
Évaluation :
3

The trailer was as old as me and beat up a little and there was an overnight rainstorm and not a single drop leaked into the trailer, despite it being well worn and torn. Good job service techs/mechanics. I had a new penske truck leak in the rain but Uhaul never leaks. Thanks for that.

Heidi K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanley S. 
Évaluation :
5

This guys are very professional, helpful. Very happy with their service each time I'm here, Have been here already several times. I also rent a storage unit here, Recommended. Nothing to change,

Edmund K. 
Évaluation :
3

Quick drop off. Did not go inside. The gentleman met me outside, was friendly and unhooked the trailer, and I was on my way. Well done!

Andrew A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen W. 
Évaluation :
3

Customer Service Rep was rigid and unaccommodating...

Rolland W. 
Évaluation :
5

I've rented many U-haul trucks and this location is by far the best. I always come back to these guys. NO complaints!! The guys that work there are awesome! I'm always treated well, they are professional, respectful and kind. I alway feel comfortable and listened to. I always leave feeling good about doing business with this company.

Jennifer H. 
Évaluation :
5

For me the convenience of being able to rent from my mobile device worked well for my situation. I needed the truck at a time when the facility was not open and being able to use my phone to pick it up was amazing.

Morgan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney I. 
Évaluation :
5

Customer service is amazing. Good people with good prices. Merci

Dennis W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

armando F. 
Évaluation :
4

We came after hours and the guy noticed us and came out which was nice

jennifer B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin B. 
Évaluation :
4

Unclean van bed, broken glass, debris. Office is dated and tired. There are many modernized alternatives out there now with similar or better pricing. Great staff thou... efficient and friendly

Brett H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc P. 
Évaluation :
5

Great Friendly Helpful Service! I will be using this location again!

Teri H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

randell N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GARTH D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lorna T. 
Évaluation :
3

Miss charged per mile. The insurance that is all but forced on you. And the cost for across town rental for 3 hours is insane... Will never use uhaul again.

Joseph R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
4

Charged me a mileage fee that shouldn't have been. The mileage on the odometer at pick up was wrong, I disputed it upon pick up. But yet still was charged based on the wrong odometer reading.........

Rachel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daryl M. 
Évaluation :
4

Very efficient. The rep met us outside right when we pulled up and handled everything within just a few minutes.

Lauren B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katie K. 
Évaluation :
5

My customer service reps were fast and friendly. They answered all my questions and were able to get me a bigger truck than I asked for online. I was able to get my moving done twice as fast because of their great customer service.

Steven A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anatolii P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yuehua G. 
Évaluation :
5

One of the Dolly's wasnt great. Other than that, great service and experience

Luis C. 
Évaluation :
3

Scheduling with the female area dispatcher on the day before pickup was a disaster. If I had an option I would have cancelled the truck. 1st. Truck was not available at the agreed pickup location. 2nd. I was arriving from the south, and the alternate pickup location selected by the dispatcher was 10 Miles east. 3rd. Dispatcher offered to provide me 50 extra mile (which I did not need) for my inconvenience. 4th. Numerous other pickup locations wee available within 10 Miles south (any of which would have eliminated my inconvenience and would have been the same for U-Haul), but the dispatcher insisted on the location she selected and was going to charge me 200 $extra to pickup the truck at one of the alternate locations. In conclusion, her customer service skills were awful and she was unwilling to discuss an option that would have been a wash for U-Haul while benefiting me, the customer. Provide vehicles with full fuel tanks, then require renters to return tanks full.

David G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

don B. 
Évaluation :
4

Log in customer's cell phone number when given the first time Don't rely on old contact information from a previous transaction for a customer.

Laurie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon M. 
Évaluation :
4

Everything was nice and the staff were great. Only detraction, the office was a bit small and dated... maybe an update. But I'm cheap, so I'm ok with an old office if this would keep the prices low.

John T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

Amazing customer service. Jordan and Tony were terrific. Thank you guys. We will use your business again!

Dennis W. 
Évaluation :
5

There is nothing that could have made my experience better. Everything was great and the staff was very helpful. Thanks additional self storage for a good experience.

James L. 
Évaluation :
5

Great and easy customer service!

James H. 
Évaluation :
5

Representative was fantastic! He was there as I exited the vehicle to inspect it and I was on my way in a few short minutes! Very nice guy, Great experience overall!

audrey N. 
Évaluation :
4

Clear instructions for after hours drop off

Melanie S. 
Évaluation :
5

They had great customer service answered all my questions. I was in and out

Renee M. 
Évaluation :
5

Coming from the north the drive way could be visually better. It almost looks like you should take the entrance to the next door business parking lot.

Gary S. 
Non reviews have been submitted for this location.

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