The lady working there became very rude when I disputed the condition of the trailer compared to the pictures that I was seeing on my phone during check in. The trailer had lots of rock chips that weren't showing up in the pictures and they was damage in places as well as it being dirty inside..
David W
Customer Reviews for Adeles Storage Units
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very polite. Efficient operation. Made my pick-up time very easy.
Dean AThis was very clean and the help was great
Mike kWe were missing an adapter but fortunately they had one on hand that we were able to buy for a good price, and they helped us make sure it was properly put on and got us all situated.
Valora JI would not have moved out of the storage facility. But evidently the owner is getting greedy. Raising prices out of reach.
Bruce H | Expérience généraleAbsolutely wonderful Gal who was running Adelle's! So helpful! Yummy fresh popcorn And guided me to Shuttle movers and I couldn't have done it without them!! Thank You!
Jeannine TI had a very good experience.
Denis PThe drop-off location was fine, but I was charged for an extra day of rental that i did not use. I rented the dolly on Thursday, February 8, and I dropped off the dolly on Saturday, February 10. Apparently someone decided that it should have been dropped off at a different location, so I was charged for the day that it was moved (February 12). I believe this day of rental ($21,76) should be refunded to me. Directions to drop it off at the other location were sent to me, but they arrived after I had already dropped off the dolly.
Steven OWhen I Picked up the truck it was covered in snow and took me 30 minutes to get it ready to go... other wise terrific service.
NORI PA very good experience
CELIAN/VIOLET C | Expérience généraleIt was a very good experience. Very helpful would recommend.
Jean L | Expérience généraleVery helpful and nice people.
Kevin RTake a photo of gas tank prior to use. We filled gas and left it at the same position as when we rented it slightly below a quarter of tank. They expected us to fill it past the quarter of tank and we were charged $66. Do a walk around, download the app and check for any damage etc. Take photos or just don't rent from them at all is the safest bet. We were told this after we had an issue and not at the time of rental. They state they always inform people of this but we did not hear of this until they called back when we had an issue. I will not use Uhaul service again.
Sonya MFriendly service!
Jamie CYou are doing great! Keep up the good work and service!
SANDY SThe drop off went quickly and smoothly. The lady was nice and her puppy was friendly as well. Overall good experience.
Terry SYou guys were great! I wouldn't change a thing.
Bonnie HThis place was my drop off location but they really was probably unaware I was coming but I needed to get ride of trailer so I can move on since I needed to get the trailer turned in somewhere but was quick to get it recieved on Monday and send me the receipt
Robert BPatty made it so easy. Booked in advance. Ready when I got there. She is always helpful.
Bruce HDrop off worked out well for me. The location was litteraly one block from my house.
Mark MThe truck I reserved was not available. I had to drive 80 miles round trip to use a truck from another location. I was still charged for that mileage even though those miles were uhaul's fault due to inability to provide the agreed upon vehicle at the agreed upon location. I am very disappointed at the lack of service in this regard.
Michael AThese folks are cheerful and helpful!
Thomas BWas referred from another u haul location, Both agents were very professorial and helpful. Love u haul ! Thank you !
Barry SThe person working was on her phone the entire time, after waiting in lobby of office she looked my account up while on phone, told me I was good. Never got off phone which I felt was super rude, and it was clear she was talking to either relative or friend nothing about storage or u hauls.
CARL GAwesome
BILL H | Expérience généralePatty was very helpful getting the reservation right. And she went out of her way to make sure all was ready and the return was really easy.
Bruce HNothing everything was perfect.
Karl MAs soon as I walked in the office there was two professional people that guided me through the process very quickly painlessly I picked up my car dolly and was on my way in minutes that's exactly what I wanted
Ricky TThe site was well maintained and easy for me to park the equipment.
Raymond GCustomer service was awesome !!
MICHAEL BA dealer site with 10+ years working with uhaul. Great folks that run the place. Inviting and efficient.
John SThe lady was very nice and helpful. She was grea
LaDena MGreat overall, be carefully doing the inspection app they connect you to.
Dale SAfter hour check in didn't work. Location aspect wasn't working. Head of business very nice and helpful.
Mike BNeed online access for payments, communication and any comments
Desiree W | Expérience généraleAdele's staff members are friendly and very helpful. It was nice to have the outside lights when I had to access my storage unit at night.
Lorrie G | Expérience généralePatti the office manager was awesome very helpful and accommodating. Was a great resource for any needs I had.
Wayde R | Expérience généraleNothing to improve, check in and check out were both a breeze.
MICHAEL BWould of stayed longer but to expensive
Lance B | Expérience généraleI did not deal with anyone at this location
Martin RSuper helpful thank you!
David AOur reservation pickup location changed twice, and at the last minute we had to drive an hour out of our way each way to pickup our equipment.
christy gTruck we received was horrible, it had front tire that made horrible noise and the tow light kept coming on when it wasn't suppose too, very old truck to use to travel long distances it should only be used as local town to town moving. We told the guy at the place we picked it up but he just basically blew us off and said if we had any problems on the way to let him know hortible thing to say if we were broke down on the pass!!!
Richelle NWhile my experience with Adele's was great the overall uhaul experience sucked. You guys made a reservation for me when the equipment wasn't even available anywhere near where I wanted to pickup. I had to drive 5 hours out of my way to pickup a trailer that had been reserved for me down the street.
Joseph AThank you Lacey Port for the use of your units . What a great benefit of using you as our realtor. The units were safe, convenient, the office staff was always helpful and polite. Easy in and out. Thank you again
Bruce H | Expérience généraleOffice Staff are EXCELLENT! Highly recommend!
Debi/Jade N | Expérience généraleIt was Sunday. Closed. Uhaul wants to charge me more money for a truck that won't be rented back out until the day or who knows when. Not happy about that! More gas than required left in tank and left at drop-off cleaner than we we given. I need excellent explanation for why extra money is desired.
Robert CThanks for all your help Patty !
Victoria G | Expérience généraleThe very best storage facility in town. 1st place I would go for storage services.
Herb A | Expérience généraleExcellent service à la clientèle. My go to place to rent trailers.
GARY PThe air conditioner went out on our second travel day but there was no way for these folks to know that would happen. It was a new truck, with only 20k miles. Uhaul roadside assistance is pathetic. They expected us to sit around on the side of the highway in 90+ degree heat and wait, for who knows how long, for them to find someone to check out the ac which was not possible due to our timeframe for arriving, unloading and returning the truck. Then, trying to get Uhaul to compensate for the inconvenience was a nightmare. A lot of double talk, unreturned calls, and ultimately connecting me to Travis, who has no customer service skills. He claimed he had no boss to answer to and he was the final stop. Pretty unbelievable that I made it from a customer service agent directly to the top of the organization to settle my claim. He only wanted to give me 1/5 of what Mrs. Rogers offered. She apparently did not put it in the notes or he did not read them as he claimed he did. Thankfully he honored her offer. The Uhaul dealers were outstanding. The Uhaul experience with Uhaul is not one I want to experience again, especially if Travis is the head of customer experience.
Micheal MGreat service and friendly owners! And the comfort of the camera system was great to have on stand by. Great company to work with and no hassles.
Tasha D | Expérience généraleI will recommend my friends and family to Adele's! Very good people and service! Staff was always helpful when needed.. Thank you Adele's..
Theresa J | Expérience généraleWe were only supposed to rent our unit for 4-6 months max... 2 years later we just moved out (thanks to COVID delays on our shop). The office ladies were always so nice and helpful when I called! They even caught our unit being left unlocked one day after my husband had been in it. They called right away to let me know he had forgotten to slide the bar over before putting the locks on. I would recommend them 100 % if you can get on their waiting list! Reasonable price for the size we had and they offer a discount if you pay 3 months at a time. The move out process was simple! I wasn't able to drop the lock off before they closed but they have a mailbox at the office that it could be placed in which saved me from having to make an additional trip up there. Definitely 10/10.
Amber D | Expérience généraleThey went above and beyond, answering our questions and helping us find what we needed. Merci encore.
Jerry BI really loved the staff. They were all very sweet and helpful. Might sound weird, but I'll actually miss our conversations and interactions. It's a family atmosphere there. Merci.
Janice C | Expérience généraleNothing. Dakota was very helpful and explained everything as we went along.
jodi bGreat service
Carrol SHave the trailer at the location I requested so I don't spend 30 extra dollars in gas and two hours of driving to pick it up.
Luke RThe staff was very professional and pleasant.
Rita I | Expérience généraleOnly issue I had was we had some mice in the winter but I handled with traps. Other than that no issues. The office was always great to deal with.
Terry S | Expérience généraleOverall experience was an ease and staff was extremely helpful.
jeb s | Expérience généralePatty is amazing, she made every aspect of renting a storage unit and moving truck seamless.
Marci S | Expérience généraleOh my gosh!! Whata wonderful experience in a very trying time of a massive family move. Patty was amazing as was the owner and his son. I highly recommend this place. They were helpful, accommodating, honest and fair. We are so very grateful to them.
Hollye G | Expérience généraleThe staff made suggestions on how to have a more secure storage and how to keep it safe from rodents. These tips were very helpful.
Merlin A | Expérience généraleJust don't use the website to pay your bill and you will be fine. The website doesn't always send your payment through and then you get slammed with a 20 dollar late fee.
Bonnie O | Expérience généralewould rent there again. very helpful and easy to deal with
Mike C | Expérience généraleI reported a small leak in the roof.
Richard O | Expérience généraleGreat storage unit and very accessible with excellent location for my needs. Absolutely would use again if the need arises.
Wayne R | Expérience généraleHighly recommended..
Roy & | Expérience généraleAt this location, I reserved a storage unit for about 6 months, I rented a truck for a day, and I closed out my storage unit. It was all a piece of cake! Super friendly people, easy online payment system, ridiculously simply close-out. They need one of those buttons ~ That was easy!
Christina H | Expérience généraleI was treated well by staff.
Rod N | Expérience généraleI called one day to see when my bill was due I knew I was either 2 months or one month ahead with moving I unfortunately lost track...the gal was extremely nice told me I was a month ahead and was ready to go!about 5min later I get a call from her saying their was a mistake I ask her to explain it and a man takes over the phone (jeff) starts questioning me why I think I was a month ahead and and if I was why would I be.he counties to tell me how im late and owe several late few in a extremely unprofessional tone..I told him I would just pay it but he was wrong....he calls me back to inform me that I was indeed a month ahead and asked me not to pay early again because it confuses him he never apologized or anything!!!
Monica H | Expérience généraleVery clean, secured, well lighted and has camera Surveillance. Easy to deal with ⭐️⭐️⭐️⭐️⭐️ Thanks Dan J
(Dan) S | Expérience généraleThis storage unit was cancelled over a week ago.
JOAN V | RéservationI canceled this reservation three times. No I'm not happy. You guys seem to have no idea what is going on. I even talked to your regional office in Tacoma. Again, this reservation was supposed to be
Greg A | RéservationJeff is a great guy and will go above and beyond to make sure your experience with his units is exceptional.
JACOB I | RéservationEasy ro reserve a unit
Katharyn M | Réservation😎
Brenda E | Expérience généraleWe enjoyed several years of safe, dry, convenient storage for all our 'precious' goods. Thanks very much.
DARRYL M | Expérience généraleMoved my items from the storage units across the street due to poor performance of THAT storage place
Allen E | Expérience généraleLiving in Alaska we chose to store our vacation car here for the last 4 years! Very kind, helpful people & good customer service! Merci
SYBIL K | Expérience généraleVery nice office staff!
deanna s | Expérience généraleGreat place. Treated very fairly.
BRUCE S | Expérience généraleBy far the best storage units in town. Will never put our storage in any other units! Merci!
Nick R | Expérience généraleThe facility is very clean and secure. The people go out of there way and over and above to make sure everything is perfect.
James D | Expérience généraleThank you for your services.
JIM P | Expérience généraleUnit was clean and easily accessible. Office personnel was friendly and had paperwork ready when I arrived fast set up to get moved in. Cheapest unit I could find for the size in the area.
CATHY A | Premières impressionsNice and Clean easy to get to.
Privacy R | Premières impressionsGreat price and just what I needed! PERFECT!
Privacy R | Premières impressionsThis is a great location, but I was not given one-month free storage as advertised by U-Haul!
Privacy R | Premières impressionsthey were very professional and were very helpful, I am glad I chose this storage facility ! thanks guy`s
Privacy R | Premières impressionsHuge discounts for long term users. Professional, functional and clean. Free locks if returned when checking out.
Privacy R | Premières impressionsFriendly and helpful. We were able to get in a unit right away although we arrived right before closing. We watched as she swept out a newly vacated unit. Very pleased.
Privacy R | Premières impressions