The mobile pick and drop off process is highly buggy and it took them 33 minutes to review my pictures for drop off so they charged me an extra $20 for a late fee. I want my money back. It's not my fault you guys took so long to review my pictures and update your records. I have screenshots of the $41,56 payment I was told I was submitting payment for and then it took you guys 33 minutes to review everything.
Marcos B
Customer Reviews for Admiral Tire of Newark
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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i did not find a dropbox to drop the keys
Faisal IVery easy and efficient.
Lisa HWent online to rent a one way truck and when I tried to return at my destination it was bought to attention and I could only return from where it was rented from. This cost me an extra 57 dollars. The money is not as important as the fact my helpers had somewhere to be so I sent them on their way. Returned truck pretty much leaving me stranded. I will use hertz or penske next time that's for sure.
Daniel BDude working was super nice but couldn't have known less about the pickup. Took 30 mins to get me in the car
griffin dThe drop off was easy once I found it. I went 10 miles out of my way but that was my fault. I should have put in the zip code on my GPS. Anyway return was easy.
PATRICIA SExcellent experience and service and will definitely recommend to all
Lamont MThe code wouldn't open the lockbox and then when I asked for assistance The key was not even in lockbox. There was also a hat left in the U-Haul from previous renter
Kaitlyn KThere is a NO key "drop-box" for U-Haul. Very difficult to figure out where to drop your keys. This is actually car service and tire shop and they have a common after hour key drop box. But there is no mark/label if thats same for U-Haul. When i went drop off my u-haul, there was not a single U-Haul parked, so very difficult to find a proper spot to park my u-haul during night time.
Aritra SI arrive and found that was a mistake in the drop off site. When I told the owner I chose this site because I live in Green Valley across the street , he said " I don't care if you live in the White House the drop off site is not here. You need to call corporate to change. " Then he walked away. This reflects very poorly on your organization. I plan to post this review on the on Yelp and Google search.
Michele CI used the App as I returned after this location had closed for the day and the app did not work on my android phone. I had to use an iPhone to submit the photos.
Anna SI ordered a truck at a location near my home when I arrived the clerk at the gas station was very rude. She didn't offer any help . Once I went online I noticed that uhaul changed my appointment pick up location . A phone call would have been great because the txt message wasn't clear. So I showed up at the location that I put in for … it was an inconvenience
Brittany BThe team at Admiral Tire was fantastic. The check in and return process was smooth and easy. I would definitely return to rent a U-Haul
David BNice customer service
Patricia DMake trucks more available at this location.
bruce bFix 2nd lock box. Lock was broken and couldn’t enter pin.
Benjamin SThe mileage was 4560 when we picked it up but the charge was for higher mileage.
BRIDGET BStaff at location indicated pick up had to use app or website. No assistance was offered. Interior of van was dirty. Front contained fast food trash. Rear had dirt and grass.
Craig GEverything about this experience was great. I will recommend & use this location in the future. Personnel there were great.
June PNever let anyone use this facility. Claimed for 45 minutes they didn't have key because they "don't work for Uhaul" finally when I was able to get through to Uhaul on the phone they called and the people at Admiral Tire magically "found" the key in approximately 2 seconds. Wasted 45 minutes of my time because they were too lazy. Laziest and most rude people I think I've ever met at a business.
Daniel LNot liking how the pricing jumps from 19,99 all the way up to 108 for 4 hrs use.
Christi RBest service, guy was very helpful, very clean
SANJOY RThe guy running the place was very nice and organized. The truck was very new and in good condition.
Steven ZMade drop off very easy.
Carolyn TMatt was very helpful!
Eric AS.O.
Marc HI was extremely frustrated I was double charged on my rental. It was more expensive than I thought it would have been. Also, I rented the same truck one week prior, but didn't have to use it at all, but paid my fare. This time I paid double and couldn't dispute it. I am not happy at all.
Tyson TI was unhappy being charged double for having the truck back 1 hour after the stated limit for renting. 6 hours This is very misleading and in my opinion bad business. Traffic at the location for drop off was super busy due to an accident one mile away and we forced to sit in bumper to bumper traffic for more then 2 hours.
Robert TCouldn't be easier, gentlemen helping me was great. No problems compared to what I was reading about other locations.
Stephen GThis is the perfect place to rent a truck. Very nice an helpful staff, everything ticking perfectly, very well located with plenty of parking space. I will definitely stick with this place from now on.
Anner Pgreat experience very friendly and helpful location
Joe wPlease ensure the vehicle has a FULL tank of gas as one is expected to fill up on returning the rented car
Munyaradzi TUnfortunately the vehicle I rented the air conditioning went out after 200 miles of a 1078 mile trip to Florida. The truck was clean but had large black ants there were all throughout the cab biting. I was hoping to be contacted by uhaul for some type of discount.
Terrance TSpoke with Matt at Admiral. He could not have more helpful and friendly. There is nothing that could improve on the service we received there.
chris sMatt was awesome, extremely helpful & customer service was completely threw the roof.
Hugean GIt took me a while to find the key drop off.
Frank SNothing. Smooth operation.
William DThe check in process was handled by someone that was not trained on uhaul procedures so I had to use the mobile check in. The process was confusing and caused me to be unable to CHECK OUT correctly when I returned the truck. I was not notified the mileage was changed from 55 to 30 total miles since I was given a larger truck and my gas was not documented correctly. Causing me to pay additional.
Fernando GBuen servicio y muy amigable. Reasonable precios.
oscar tAll went well, picked up vehicle with trailer, smooth ride home! For the amount I paid, well worth dealing with U-Haul!
john k