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Bob K
Customer Reviews for Advanced 1 Stop Service & Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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All good
FRANK AUpdate your system to reflect accurate business hours on holidays. I had booked a mobile pickup for Victoria Day and the truck was not accessible because the location was closed. Wasted a day
Jennifer AAJ Berringer made the entire process easy and he was very knowledgeable and friendly. He went above and beyond to get me the trailer i needed.
Scott HVic and his staff went above and beyond. Very helpful and friendly.
Gordon TVery helpfull at getting us on our way in a timely manner. Pleasant and polite to deal with.
Kevin SEverything was amazing and comfortable and safe very good! The only thing that was a little iffy was the tires were a bit bald, but it was also a blizzard. Other than that it was amazing. Merci.
gilles kThis location was closed with nobody in site. When I submit my information to return the truck, I received notification that I owed and additional $2000 plus.... I was extremely unhappy as it went completely against the contract mileage included in the rental. For the company of this size, you should have your systems in good working order. I have pictures to prove that I did not go over the kilometres. And that was another thing - even if this is a US based company, get your trucks that operate in Canada into kilometres and have your systems calculate them that way. I am a very disappointed and angered customer that moved more than 14 hours north to have more headaches from UHaul than anyone needs to deal with in a lifetime.
Cynthia HThe trailer was not clean on the interior. Metal filings and metal dust covered the inside. Had to sweep and wipe down the entire interior. The facility was good, the rep I dealt with was very good.
JAMESR CAgent was extremely helpful. Trailer was as expected.
Kerry ZThe staffs are friendly and helpful!! And quick nice service, the unit is very clean…
Winifredo Cno eqipment, had to settle for less, almost left with bad buldged and bald tire but replaced on spot no questions asked
michael sThe two gentlemen who helped me went above and beyond to help me with my experience
JUSTIN MExcellent customer service. No hiccups throughout the process at all.
Ed BI put $50 extra fuel and never received a refund.
Ronald VEquipment worked perfectly, location staff was very knowledgeable and helpful . Thanks
Neill KQuick and friendly service. Thank you
Gangadhar KThe u haul guys on Squire ave in thunderbay Ontario we're the best group of u haul guys iv ever felt with. They took care of all my paperwork and did the entire hook up of the trailer. I had to do nothing. In my mind they should be Canada's leader in what a U-Haul experience should be. Top notch.vIf I need U-Haul again and I will it will be with that dealer. Thanks for being all you can be. Sincerely Andy Cory off Beardmore Ontario
Andrew CI had no issue with the location. All my issues and I had a few were with uhaul itself. Changing my location without telling me after is specifically asked if it was going to be. Then told me I wasn't getting a trailer and after say I couldn't be without one, five minutes later the guy found me one. Why! Why did I have to pick up from two different locations. The service from your main Winnipeg office Is sad to say the least. U haul waisted a lot of my time when I had non to give. This should have been a much better experience.
Albert BPhone customer service queue management and handling of customer inquiries needs massive improvement all across the board. Completely dissatisfied.
Donald KMark was told about the issue with the excessive loss of oil and the smell in the driver's cab. He advised us to call uhaul to complain about the burning oil issue. He was also submitting his report and making sure the truck won't move until fixed. Better service in Thunder Bay than at the Dunlop Street location in Barrie.
Lisa RThe Gore street location in Thunder Bay was the original pick up location. Upon arrival they did not have the reserved unit - was found later at Advanced 1 Will never go back to the Gore street location, very poor service
Dawn SNothing. Very helpful.
Paul BI called to change my drop off point to avoid an upcoming snow storm (deadheading home with an empty trailer) and the customer service staff responded to me quickly and efficiently. I have always had great experiences renting with Uhaul.
Axel WNothing. Very helpful. Highly recommend
CONNIELYNORE TIt was all almost perfect. I was happy.
JR LFantastic owner to help deal with uhauls crap communication
Harry BJust unbelievable customer service, great experience.
Hans KThe Drop off location is fantastic and the people there are above and beyond helpful , would highly recommend Advanced 1 in Thunder Bay
JONATHANL TThe person who served me was friendly and super helpful. Definitely a valuable employee.
Chantelle VExcellant people at this location. Very easy to talk to. Easy return.
John AAttendant was extremely helpful. I would recommend this location to everyone.
KERRYWAYNE ZLeft lite was not working on trailer and we were told it was my SUV so we had lite bulbs changed and wiring checked but trailer still didn't work. So Thunder bay Uhaul said it was still us...So we left on our trip and only travelled in daylight and when we dropped off trailer our lite was working on our SUV. So obviously it was the trailer lite. However the Uhaul did replace the litebulb but l think it was the wiring... l will be renting a trailer again next mth as my belongings are in storage and waiting to move in my new place
Nellie RNothing. They were super helpful.
NATHANBRADLEY KRien
James PHave more dollies and boxes
SANDRAA CIf renting in Thunder Bay, rent from Advanced 1 Stop. Exceptional effort to secure truck size I rented.
Jonathan FTold agent that running lights were not working and he made note to fix them prior to next rental of trailer.
TIMOTHYP MThe receipt is absolutely horrible. It does not have a total price. Why not make it simple, and like pretty much any other business, and have the bottom line indicate the total price.
RICHARDDANIEL DAbsolutely the best place to deal with. Friendly and very helpful.
William HThe interior covering was hanging down Looked like it was torn off?
DALE Mnothing
DAVID KExcellent service. Continue this service you will be a success. Thank you. Take care and be Safe
BRUCEA VIt was a bit expensive--you could rent a truck for the same or similar price of $138 and you wouldn't have a governor on the truck or to take pictures of everything when you take it back
Robert SAs above. You messed up our reservation and the collection of the trailer and u made us feel like criminals. Never renting from you again.
Robert MDescription of the location of where to pick up and drop off keys could be more specific. That was the only time I was confused on the mobile pick up was where to find the keys and where to drop them off.
Nevada PEmployee took trailer off my truck and put it away.
Luc BN.D.
Shane AGood job, the staff was excellent to deal with; very professional.
J-ALAINM PGreat service, was quick as well to pick up. Very friendly!
MICHEALA KI didn't get the Dolly I ordered, I was charge for after hours services even though I returned my U-Haul within the time I stated I would return it. Locations lock didn't lock back up after you put the keys in. Nobody knew what was going on at this location with orders. This was a terrible experience, would go to another company way before considering you guys again
William DGreat service at the location but UHaul should offer 4 wheel drive trucks as an option
Jonathan TAbsolutely despicable sanitation standards, especially during COVID-19. Interior was not even close to being cleaned prior to hand over. Still coffee stains in the cup holder! Would have loved to complain more but was already a day late due to the vehicle being damaged before hand and had to get going (and this was the only uhaul in Thunder Bay!). Pretty rattled.
Anthony Gpickup was as advertised expect for having Arizona plates which caused massive amounts of harassment by citizens when driving in town. Also we believe our personal information was compromised and given out without it cause , the location of pickup was easy that's a plus , owner seemed friendly but always to busy with the automotive shop for any U-Haul business
Adam PThe young fellow that waited on me was very outgoing and helpful, even suggesting that I try the other outlets to get what I needed. In the end I ended coming back to him because of a change in plans and he ended up serving me. A very helpful young man.
Daniel W