I would rent again from this location! Great servicePauline C.
Customer Reviews for Advanced Auto Works Inc
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Lake Villa, IL 60046
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 9h am à 12h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.ASHLEY B.
Le client n'a pas laissé de commentaire.Jennifer H.
Have a voice mail for time location is closed.FRED D.
The truck was crappy! Nice guy at the locationLori C.
Great customer service and friendlyMansour S.
Le client n'a pas laissé de commentaire.Brandon H.
I set my reservation for 6am, I did all of the preregistration. I was unaware that I could only do the mobile pick-up with in a 15 min window of the reservation. I arrived at the location just before 7 filled out all the questions online and was told there was a problem. No one answered the chat or picked up the phone when I called. If it wasn't for the owner of the garage showing up early and manually doing the reservation, who know how long it would have been to get the truck.Anthony S.
The owner was very pleasant and made our interaction easy.ASHLEY B.
Le client n'a pas laissé de commentaire.Nicole P.
After hours rental return process is horrible. Uhaul online tool does not work and if one seeks assistance from a uhaul representative, one must be prepared to stay on the phone for a minimum of 35-40 minutes. I have now abandoned the process twice but just realized that I may be charged a fee for that abandonment. Uhaul must fix this.MILAN M.
Le client n'a pas laissé de commentaire.Robert K.
Great ServiceGregory D.
Explain about how to use the drop box when picking up key.LINDA D.
Le client n'a pas laissé de commentaire.Alexi R.
Le client n'a pas laissé de commentaire.Hattie H.
Tom is always been awesome ,always finding solutions for our needsCARLOS T.
Le client n'a pas laissé de commentaire.MICHAEL L.
Le client n'a pas laissé de commentaire.JEFF N.
Le client n'a pas laissé de commentaire.TIM R.
Le client n'a pas laissé de commentaire.Joe B.
Nothing. Owner was wonderful to work with and made process extremely easy. Merci.JOSEPH M.
Great customer service!FRANCISCO D.
So I was only at this location 20+ miles from my house because Uhaul sent me there. The guys working there were nice though and added some extra miles to the rental to make up for the long distance. The truck was old and not in bad shape but had defiantly been used. We had a few issues with the Ramp and the door to the Box. The both were warn and required a bit more care than they should have. The bigger issue was that we found out the Box leaked. We had loaded up the truck Friday night so we could leave first thing Saturday and it rained overnight. When we go too our destination and went to unload we found multiple wet boxes and some of our packing blankets were also wet. Luckily most of the things that got wet were still in there original packaging and didn't get damaged by the water. This was not something expected and if anything had been damaged I would have really been angry with your company. I would also like to state that the 3 day rental minimum is not my favorite. 2 day was all I needed and I don't like having to pay for that 3rd day when I didn't need it. If you can drop the truck off early you should get a discount for it.Dan T.
Checkout guy was very friendly, in and out quicklyBrandon H.
OK and correct billingDavid B.
Le client n'a pas laissé de commentaire.Ed S.
Le client n'a pas laissé de commentaire.Matthew B.
You app SUCKS! It never works correctly the first time. It kept telling me I had no Internet when in fact I did. Very frustrating! Also, there is no phone number to call anywhere.Brian J.
Le client n'a pas laissé de commentaire.ANA G.
Keep open more hours on Saturday and SundayGLENN T.
Le client n'a pas laissé de commentaire.Sonia G.
Great service!!vesna L.
Tom,Matt and Mike run a top flight, well organized operation, excellent 5 star service always!!Ronald C.
Le client n'a pas laissé de commentaire.JANEIRO B.
Le client n'a pas laissé de commentaire.Stephen S.
They were professional and easy to work with ðŸ˜ŠDeborah D.
The uhaul crew,Tom,Matt and Mike are nothing less than the best, 5 star operation. Highly recommend renting from this location!!!Ronald C.
The manager is great on adjusting to his customer's needs, he offers clear information on all the options for a rental, everything was so easy and affordable, that is why I keep using their services over the years! Great service and units for the price!!MARIA C.
Le client n'a pas laissé de commentaire.Jeff S.
Not muchâ€¦ the after hours check out was simple and easyJEFF S.
Le client n'a pas laissé de commentaire.Dante D.
Le client n'a pas laissé de commentaire.George D.
Excellent customer serviceGeorge K.
Always a very pleasant experience with Advanced. Auto Works. My go to place for renting Uhaul trailers. Everyone is very pleasant and professional!! Keep up the good work! ;)Raymond H.
Le client n'a pas laissé de commentaire.Willson O.
Le client n'a pas laissé de commentaire.GARY W.
Absolutely perfect !BOB S.
Le client n'a pas laissé de commentaire.donald C.
Le client n'a pas laissé de commentaire.Wendy D.
Very friendly location and extremely helpful!Larry A.
Le client n'a pas laissé de commentaire.vesna L.
Le client n'a pas laissé de commentaire.Dante D.
Great experience renting from this location - Tom was wonderful and took great care of me. Equipment was in excellent condition and served me well.Kathy H.
Tom is a Great guy! Excellent customer care and great people to talk to. I will be coming back for more service!Alberto R.
Le client n'a pas laissé de commentaire.Casey G.
Everyone was friendly and welcoming.Sharon A.
The gentleman at Advanced auto works was great. I was greatly dissatisfied that U-haul changed the location of my pickup and never notified me. Went to where I reserved the truck and where the email I received from u-haul an hour prior confirming the location to find out they changed the location....very dissatisfied with Corp UHaul for this runaround and will use Penske next timeMargaret D.
Le client n'a pas laissé de commentaire.Mariana G.
Le client n'a pas laissé de commentaire.EDUARDO H.
Get a bigger parking lot!Geri G.
Super friendlyStephanie S.
Le client n'a pas laissé de commentaire.Robert B.
I was not expecting to drive 40 miles to pick up the truck.Mark A.
Le client n'a pas laissé de commentaire.Denise A.
Le client n'a pas laissé de commentaire.Patrick S.
Le client n'a pas laissé de commentaire.ERIK H.
The online app takes WAY too long to approve the pick up, especially since the appointment had already been confirmed. The way the message is worded it appears that the reservation may not be approved. Very stressful, especially when waiting to get in the vehicle. Additionally, having to submit several forms of "verification" that had ALREADY been submitted to UHaul is ridiculous. My driver's license and alternate contact numbers had already been submitted in the initial reservation process. We had to call the regional dispatch to make sure this process was going to be completed. Regional dispatch was very helpful and reassuring but this convoluted pickup process requiring duplicate uploads should be eliminated. The drop off process was MUCH smoother and straight forward.Patt S.
Excellent customer service, great equipment, fast check in and check out. Exceeded all my expectations.JOHN S.
Very helpful customer servicePeter L.
easy transactionDANA H.
No complaints about this location. I had a truck reserved at another location, when I arrived to pick up the truck there was no one at the location. I called the customer service number and they tried to call as well. They then told me to go to Tom's place to pick up a truck and they knew that I was coming. They did not and had actually closed for the day!! I was frustrated but Tom took real good care of me by turning on his computer and getting me a truck in the size that I had originally reserved!! I will definitely recommend him to anyone. Thank You!!!Kajaffa B.
My sister was moving from Illinois to Wisconsin so we set up the Pick up in Lake Villa and drop off in Kenosha. It was changed by u-haul to accommodate U-Haul not the consumer. .Kelly L.
Le client n'a pas laissé de commentaire.Kelle B.
Le client n'a pas laissé de commentaire.casey C.
Le client n'a pas laissé de commentaire.jennifer T.
Le client n'a pas laissé de commentaire.Gladys S.
I only rent from this location. Tom has always provided great customer service and this is why it's always brought me back to this location.Guillermo M.
Le client n'a pas laissé de commentaire.Thomas J.
Le client n'a pas laissé de commentaire.Twandella S.
Le client n'a pas laissé de commentaire.paul L.
Tom & His crew are Great!CAMDEN J.
Le client n'a pas laissé de commentaire.vesna L.
overall good experience.Joe W.
Le client n'a pas laissé de commentaire.Ilya M.
We've rented from here twice. The process was very easy and the owner was very accommodating, helpful and personableSusan B.
It was Great customer service!Corrine M.
Nothing. Tom was so helpful and accommodatingrose P.
Le client n'a pas laissé de commentaire.Cheryl M.
Le client n'a pas laissé de commentaire.Diana S.
Le client n'a pas laissé de commentaire.Kurt B.
Le client n'a pas laissé de commentaire.Gary S.
Le client n'a pas laissé de commentaire.Holly B.
Tom was a great host!David W.
Le client n'a pas laissé de commentaire.GREG B.
Le client n'a pas laissé de commentaire.Batbayar T.
This is the best place to rent your truck. Excellent service that is upfront, quick and accommodating. Je les recommande fortement.MICHELLE S.
I wouldn't change a thing Tom was great overall experience was excellentDavid Z.