Customer Reviews for Advanced Goodyear
(Concessionnaire U-Haul dans le voisinage)

466 évaluations

817 S Brookhurst St   Anaheim, CA 92804
(On Brookhurst St directly across from Sizzler and Chase bank)

(714) 533-2340

Heures d'ouverture de l'établissement

  • Lun au ven : 7h30 am à 6h pm
  • Sam : 7h30 am à 5h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(714) 533-2340

817 S Brookhurst St
Anaheim, CA 92804
(On Brookhurst St directly across from Sizzler and Chase bank)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 7h30 am à 6h pm
  • Sam : 7h30 am à 5h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

Le client n'a pas laissé de commentaire.

Steven G. 
Évaluation :
5

THE U-HAUL APP DOES NOT WORK CORRECTLY! WOULD NOT ALLOW: CONFIRM PICKUP, RESERVATION CHANGE, DROP OFF CONFIRMATION!! DAY-TIME CUSTOMER SERVICE WAIT TIME 60+ MINUTES. BOTH HORRIBLE EXPERIENCES. MY RESERVATION LOCATION CHANGED WHILE ENROUTE TO PICKING IT UP -RIDICULOUS!

Robin D M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tuan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FERNANDO A. 
Évaluation :
3

why did rep. say i had no resevation yet my emails from you did not indicate this? Trailor was at this location and i rented it!

GARY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUSTIN U. 
Évaluation :
3

Better lighting there were people walking around looking suspicious

Andrea D. 
Évaluation :
5

Your website is too bogged down, eliminate all of the unnecessary questions or put them in a single page instead of 5+ (I.e., add-ons).

LORRAINE N. 
Évaluation :
5

Keep up the good work. Thank you

Daniel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAFAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlie T. 
Évaluation :
5

fast kind service. thank you.

Helen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joyce S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brenda P. 
Évaluation :
3

Clean the vehicle. There were two leftover plastic cups containing unknown leftovers and a rancid smell.

Joseph K. 
Évaluation :
5

Customer service was outstanding !!!

Richard R. 
Évaluation :
1

A specific male employee was rude and disregarded the information from another employee that I had been waiting a long time to complete the contract. When he was confronted by his peer he tried to act as if he selected to help a non-black male customer instead of me because I step out because I was waiting still and went to make room for the dolly. I step in and out twice because of the long wait to be helped. Then, I was told by the manager he could not find my contract when the initial employee who helped me found it with no problem. He is the Hispanic gentleman who tried to tell his coworker that I had been waiting along time. THE RUDE EMPLOYEE RESPONDED WITH " SHE JUST CAME BACK IN BROTHER". So, I INFORMED THAT GENTLEMan that I stepped out twice because I was waiting so long. I had to wait a long times both times upon pick up and return. Initially I had into walk into the service work area for my black person to be acknowledged. Upon my return that same employee was helping an Asian customer following day. He left the counter upon my pulling up and I was help when another customer enter the store. First time ever receiving horrible service at Uhaul. I only came in for dolly and was disregarded by a races man of middle eastern decent. The manager tried to just act as if my treatment was something to overlook.

Yoshika B. 
Évaluation :
3

S.O.

Deshaun W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILLIP R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven T. 
Évaluation :
2

Uhaul specifically laid out on their booking website that there was a guarantee about reserving the exact size truck I requested. Even though I reserved with plenty of time, when I arrived to pick up, the location did not have my size and had nothing else to offer me. Extremely frustrating - why make the guarantee in the first place when uhaul won't even follow through? Frustrated.

Sydney K. 
Évaluation :
5

They made it very easy and quick. They were all very friendly and professional. I gladly recommend renting from this location.

John N. 
Évaluation :
2

Have not received email receipt since dropping off trailer and completing check out

DUNCAN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dzmitry M. 
Évaluation :
5

Thanks

MOHAMED S. 
Évaluation :
5

Good work thanks

Kenny T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin L. 
Évaluation :
2

The van was full of cigarrette ashes on the seats. The back had dirt everywhere and an old dirty sock still in it. It was very evident the truck was not cleaned or prepared for my pick up. The outside was full of dirt, including the windshield. This is very concerning especially during this COVID-19 pandemic.

Janet B. 
Évaluation :
5

Thank you for the excellent customer service. The size of the uhaul was perfect for my move. I'm grateful. The people at the goodyear location were prompt and courteous in meeting my needs.

Tanzil K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cheryl K. 
Évaluation :
5

Great location close to home. Everyone very nice and great customer service

cheryl K. 
Évaluation :
4

Although the rep who helped me was very nice he informed me that the appliance dolly I ordered wasn't available. U haul needs to support there reps better and insure that the customer has what they need when ordered.

Larry H. 
Évaluation :
5

Make sure that each CUSTOMER be held accountable for their trash, that's left in the Vehicle. THANKS IN ADVANCE. SINCERELY, CARL WILLIAMS

carl W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PETER P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paula K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JONATHAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD S. 
Évaluation :
2

1) No one checked lights, then hooked up the trailer and left. I had to wait until I could find someone to check to make sure the lights were working. 2) One of the two right side lights did not work 3) Lug bolts were clearly rusted solid onto the threads. If I had a flat tire on the road, I would have been SOL.

FRANK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ehab A. 
Évaluation :
3

Better equipment

VICKIE A. 
Évaluation :
1

If i could have gave no stars i would. Management was rude lied to me about mileage and other hidden fees. Watch out people at this location they also had a problem when i asked them if they can sanitize the truck. Anaheim location on Brookurst inside a Goodyear.

CHAD B. 
Évaluation :
5

Trucks need to be cleaned, customer service is excellent.

Anas B. 
Évaluation :
5

Practicing social distancing at this site, employees were curious and helpful. Would highly recommend.

AMY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandi R. 
Évaluation :
5

great customer service and easy vehicle return after business hours :)

Elizabeth L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Miguel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorithie R. 
Évaluation :
5

Have a sign visible ,were able to see only because I saw vehicles

Efrain A. 
Évaluation :
1

The truck that Advanced Goodyear rented me was filthy. The truck had dead flowers all over the outside of the vehicle. Inside the cabin, there were old food wrappers and the truck smelled terrible. Had what I needed to get done not have been that important, I would have walked away and gone to another location that takes better care of their equipment. The company I work for has sold LED lighting to U-Haul for a number of years and I know the quality that U-Haul show with their products. I really can't believe that U-Haul would let Advanced Goodyear be a dealer for them when they represent U-Haul so poorly. I WILL NEVER RENT FROM THEM AGAIN.

Scott B. 
Évaluation :
5

Always respectful and they do a great job

ROBERT V. 
Évaluation :
5

This company is excellent, great customer service and, also very professional. I would definitely come back to rent another U-Haul.

NANCY D. 
Évaluation :
3

The truck did what I needed it to do. (but) The truck wasn't cleaned at all. The inside riding area had dirt everywhere and sticky stuff all over the floor. Then when I opened the back there was literally 2 cigarette butts & ashes in on the floor of the uhaul. I did advise the rep once I returned the truck but there was no compensation or even an apology. With all the COVID-19 stuff going the truck should've been completely cleaned.

KIMIKO G. 
Évaluation :
5

Merci

Joanna M. 
Évaluation :
3

Our tire blew and if uhaul would just put spares on the trailers we wouldn't have had an issue. But instead we sat on the side of the road for THREE hours. Waiting.

Danielle K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roland G. 
Évaluation :
3

It cost more than the price of what i used to move using your service. It seems expensive service

Yamen G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vicente M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marco L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Salvador D. 
Évaluation :
5

Truck was ready, clean, and everything went smoothly. Def recommend this place.

Brandon R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dennis F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUK N. 
Évaluation :
5

Make sure your payment system is working. The poor representative tried for 45 minutes to get the card run through only to have errors on the system saying it cannot process. He said it was not the card but the system's fault. And he should me the error message and was right.

Michael S. 
Évaluation :
3

Trailer was suppose to be at another location closer to house. We were told to go to this location for a 10:30 am pickup. Trailer not available due to other party not returning on time. The wait for Uhaul to find a trailer was Almost 3 hours past time we were to meet Packers. But they did give us additional days at no charge.

catheryn K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy H. 
Évaluation :
5

Fast, friendly

Mitchel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN N. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

RAFAT A. 
Évaluation :
5

When I was checking in the truck, after I had put 10,00 $ in, uhaul.com was going to charge me for Gas as well as everything else. That really should be fixed. Other than that the truck was the perfect size for the job I had and it was actually too big I filled it 1/2 of the way. Thank you for an easy rental.

Chris W. 
Évaluation :
3

Friendly staff all around

Yesenia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriela V. 
Évaluation :
5

none

Eddy W. 
Évaluation :
5

Excellent customer service I will use them every time

Jeffrey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alex F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

thomas F. 
Évaluation :
5

Everything is always perfect at this location.

ROSA M. 
Évaluation :
5

This non-Uhaul rental point (GoodYear Tire) was quick, sharp, and helpful. I found U Haul's corporate phone customer service agents to be unhelpful to dumb. I would use the GoodYear location again and again.

verlin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria V. 
Évaluation :
5

The gentleman that assisted me was very professional. He always is when I check out rentals from this facility. That is what keeps us coming back every time we need a U-haul rental.

ROSA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremiah S. 
Évaluation :
5

It's already best!

danny K. 
Évaluation :
4

Service was quick and easy. Upon returning rental, no one was at the front until I got someone's attention but overall easy and fast.

Vy V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mariano P. 
Évaluation :
4

I had reserved a 26' moving vehicle to be picked up at the Fairview and Garden Grove location. When I got there, I was told that they did not have it there and that I needed to go to the Goodyear location off of brookhurst in Anaheim. I saw another customer pull out of the Garden Grove/Fairview lot with a 26' vehicle that I think was reserved for me. This disrupted my schedule by about 1 hour! This also happened with my last uhaul rental at this location and had to pick up at Anaheim Blvd. If I have a reservation....Uhaul should honor that! I did not appreciate this happening the last 2 times! I will seriously consider using other means of transportation in the future!

anthony R. 
Évaluation :
5

The best costumer service i ever receive fromb

Yassine C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph F. 
Évaluation :
5

Ces personnes sont extraordinaires!

Jeff H. 
Évaluation :
5

The price and the service are the best

Jose C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob Daniel C. 
Évaluation :
5

Rich, the owner, was friendly and very helpful. He actually assisted in the hook--up rather than wait for one of his staff to become available. I usually go to a larger store further away but larger place did not have an auto transporter avail for many days. Advanced is literally around the corner so I went to them. Trailer was newer and in much better shape than trailers at my former Uhaul place. Staff was eager to help and treated me like a friend rather than "just another customer". Will use them again without hesitation.

michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heechan K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ricardo C. 
Non les évaluations ont été soumises pour cet établissement.

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