Customer Reviews for Advanced Goodyear
(Concessionnaire U-Haul dans le voisinage)

518 évaluations

817 S Brookhurst St   Anaheim, CA 92804
(On Brookhurst St directly across from Sizzler and Chase bank)

(714) 533-2340

Heures d'ouverture de l'établissement

  • Lun au ven : 7h45 am à 5h30 pm
  • Sam : 7h45 am à 5h pm
  • Dim : 9h am à 3h pm

Services dans cet établissement :

Pour nous contacter

(714) 533-2340

817 S Brookhurst St
Anaheim, CA 92804
(On Brookhurst St directly across from Sizzler and Chase bank)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 7h45 am à 5h30 pm
  • Sam : 7h45 am à 5h pm
  • Dim : 9h am à 3h pm
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Costumer service was amazing and courtesy thank you very much....

PEDRO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alejandra O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marvin F R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marvin S. 
Évaluation :
5

Personally I have nothing else to ask in addition of the great service provided

miguel R. 
Évaluation :
5

Easy pick up and drop off. Excellent service à la clientèle. Thank you again.

JULIO N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHIE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick B. 
Évaluation :
5

The service was quick and efficient at this location. I was provided everything I needed and had any questions answered. This was so helpful! I would return for this service again.

Amanda S. 
Évaluation :
5

Hello, I have made a reservation for 6pm at the location they offered online, but when I arrived to the location they were closed. I would suggest the website to offer locations that offer the 24/7 service or provide locations that are open during the reservation time. I made a new reservation for the next day and they provided excellent service. The truck also had some dirt debris in the back. I had to sweep it out before loading my furniture in the truck.

Lisa D. 
Évaluation :
4

Drop off process was nice and easy

TYLER N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ed O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LaTonya J. 
Évaluation :
5

Staff were excellent! Will definitely do business with them again in the near future.

Nicco P. 
Évaluation :
4

The locale is neighborly friendly and attentive. Good.

Gregory P. 
Évaluation :
2

Poor customer service, reflect poorly for U-Haul brand name

Darian N. 
Évaluation :
5

This location is Awesome! Mark and Robert are excellent with customer service and communication skills. Thank you Mark and Robert!

molly T. 
Évaluation :
5

Try to ensure dollies are available, but otherwise, not a thing! Good experience with very helpful sales agent.

Edward D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mrugesh J. 
Évaluation :
5

The customer service was awesome!!!

Maria R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HASSAN A. 
Évaluation :
5

My Salesperson was excellent

TINA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Les C. 
Évaluation :
4

Truck was dirty and had previous users information left in it, but everything was very quick and the employees were very courteous

Tena H. 
Évaluation :
4

The location is good, but the manner of charging via credit card is super highly disappointing & discouraging; the system of billing is defective because I was overcharged thru very wrong mileage reading, and I'm disputing the charge.

MARIAGREGORIA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos G. 
Évaluation :
3

The truck was not cleaned b4 being re rented. So when I arrived they realized the back of the truck was dirty. It appears they had to spray it out with a hose. They did not go through a truck exam with me like I've had renting uhaul's b4. It was getting dark out & by the time I got home & looked in the back of the truck I had realized the windows were filthy & there was old dried Mudd or dirt all in the cab floorboard and the back of the truck reminded me if old seafood smell and was all wet from them hosing it out. I also sprayed it with rubbing alcohol to disinfect, however i should have used bleach. So the truck wasn't actually cleaned. I also brought the truck back with extra fuel, since I was not informed on how many gallons of fuel to add I over filled. Not really up to standards but I think I just obtained a truck that slipped through the cracks & people that r not paying attention.

Tammy C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHNNY L. 
Évaluation :
3

Employee did not look truck over at all .It only had less then 3/4 tank of Gas ,I returned it with over 3/4 tank ,cleaned the inside windows cab and cargo area.there was two blankets and a dolly just laying in cargo area not secured .Also is it not 19,99 around town plus mileage.

MARK A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohammad A. 
Évaluation :
5

Great experience. Friendly customer service. The employees got us in and out quickly. The check-in and check-out process went smoothly.

Shaina P. 
Évaluation :
4

The truck drove like a dream, very smooth operation.

eric P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel H. 
Évaluation :
5

The customer service was excellent,the guy that helped us was so good with customer service but everybody else was willing to help where needed.

JANE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carey R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ARI S. 
Évaluation :
5

Fast and efficient

AARON Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHEIK Y. 
Évaluation :
5

Representative was super helpful and friendly.

RAUNEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

heidy I. 
Évaluation :
3

Great employees worked with me on the return. Very happy!

SCOTT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron G. 
Évaluation :
5

Personnel at the desk was so friendly and amazing. He valued his customers. Thanks

Teresito P. 
Évaluation :
5

Very honor and good service

Johnny T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAEID S. 
Évaluation :
5

TRUCK GIVEN HAD A CLOSE TO EMPTY FUEL TANK BUT THE SERVICE GUY MARK THE RECEIPT HALF FULL! SO WE TOOK A PHOTO OF THE FUEL GAUGE AND SHOWED IT TO THE STAFF UPON RETURN OF THE TRUCK

ELVIRA G. 
Évaluation :
5

No complaints! Perfect service! Thank you!

James B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TINA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Steven G. 
Évaluation :
5

THE U-HAUL APP DOES NOT WORK CORRECTLY! WOULD NOT ALLOW: CONFIRM PICKUP, RESERVATION CHANGE, DROP OFF CONFIRMATION!! DAY-TIME CUSTOMER SERVICE WAIT TIME 60+ MINUTES. BOTH HORRIBLE EXPERIENCES. MY RESERVATION LOCATION CHANGED WHILE ENROUTE TO PICKING IT UP -RIDICULOUS!

Robin D M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tuan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FERNANDO A. 
Évaluation :
3

why did rep. say i had no resevation yet my emails from you did not indicate this? Trailor was at this location and i rented it!

GARY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUSTIN U. 
Évaluation :
3

Better lighting there were people walking around looking suspicious

Andrea D. 
Évaluation :
5

Your website is too bogged down, eliminate all of the unnecessary questions or put them in a single page instead of 5+ (I.e., add-ons).

LORRAINE N. 
Évaluation :
5

Keep up the good work. Thank you

Daniel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAFAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlie T. 
Évaluation :
5

fast kind service. thank you.

Helen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joyce S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brenda P. 
Évaluation :
3

Clean the vehicle. There were two leftover plastic cups containing unknown leftovers and a rancid smell.

Joseph K. 
Évaluation :
5

Customer service was outstanding !!!

Richard R. 
Évaluation :
1

A specific male employee was rude and disregarded the information from another employee that I had been waiting a long time to complete the contract. When he was confronted by his peer he tried to act as if he selected to help a non-black male customer instead of me because I step out because I was waiting still and went to make room for the dolly. I step in and out twice because of the long wait to be helped. Then, I was told by the manager he could not find my contract when the initial employee who helped me found it with no problem. He is the Hispanic gentleman who tried to tell his coworker that I had been waiting along time. THE RUDE EMPLOYEE RESPONDED WITH " SHE JUST CAME BACK IN BROTHER". So, I INFORMED THAT GENTLEMan that I stepped out twice because I was waiting so long. I had to wait a long times both times upon pick up and return. Initially I had into walk into the service work area for my black person to be acknowledged. Upon my return that same employee was helping an Asian customer following day. He left the counter upon my pulling up and I was help when another customer enter the store. First time ever receiving horrible service at Uhaul. I only came in for dolly and was disregarded by a races man of middle eastern decent. The manager tried to just act as if my treatment was something to overlook.

Yoshika B. 
Évaluation :
3

S.O.

Deshaun W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILLIP R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven T. 
Évaluation :
2

Uhaul specifically laid out on their booking website that there was a guarantee about reserving the exact size truck I requested. Even though I reserved with plenty of time, when I arrived to pick up, the location did not have my size and had nothing else to offer me. Extremely frustrating - why make the guarantee in the first place when uhaul won't even follow through? Frustrated.

Sydney K. 
Évaluation :
5

They made it very easy and quick. They were all very friendly and professional. I gladly recommend renting from this location.

John N. 
Évaluation :
2

Have not received email receipt since dropping off trailer and completing check out

DUNCAN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dzmitry M. 
Évaluation :
5

Thanks

MOHAMED S. 
Évaluation :
5

Good work thanks

Kenny T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin L. 
Évaluation :
2

The van was full of cigarrette ashes on the seats. The back had dirt everywhere and an old dirty sock still in it. It was very evident the truck was not cleaned or prepared for my pick up. The outside was full of dirt, including the windshield. This is very concerning especially during this COVID-19 pandemic.

Janet B. 
Évaluation :
5

Thank you for the excellent customer service. The size of the uhaul was perfect for my move. I'm grateful. The people at the goodyear location were prompt and courteous in meeting my needs.

Tanzil K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cheryl K. 
Évaluation :
5

Great location close to home. Everyone very nice and great customer service

cheryl K. 
Évaluation :
4

Although the rep who helped me was very nice he informed me that the appliance dolly I ordered wasn't available. U haul needs to support there reps better and insure that the customer has what they need when ordered.

Larry H. 
Évaluation :
5

Make sure that each CUSTOMER be held accountable for their trash, that's left in the Vehicle. THANKS IN ADVANCE. SINCERELY, CARL WILLIAMS

carl W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PETER P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paula K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JONATHAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD S. 
Évaluation :
2

1) No one checked lights, then hooked up the trailer and left. I had to wait until I could find someone to check to make sure the lights were working. 2) One of the two right side lights did not work 3) Lug bolts were clearly rusted solid onto the threads. If I had a flat tire on the road, I would have been SOL.

FRANK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ehab A. 
Évaluation :
3

Better equipment

VICKIE A. 
Évaluation :
1

If i could have gave no stars i would. Management was rude lied to me about mileage and other hidden fees. Watch out people at this location they also had a problem when i asked them if they can sanitize the truck. Anaheim location on Brookurst inside a Goodyear.

CHAD B. 
Évaluation :
5

Trucks need to be cleaned, customer service is excellent.

Anas B. 
Évaluation :
5

Practicing social distancing at this site, employees were curious and helpful. Would highly recommend.

AMY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandi R. 
Évaluation :
5

great customer service and easy vehicle return after business hours :)

Elizabeth L. 
Non les évaluations ont été soumises pour cet établissement.

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