Customer Reviews for Advanced Packaging
(Concessionnaire U-Haul dans le voisinage)

470 évaluations

6222 E 21st St N   Wichita, KS 67208

(316) 831-9835

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 6h pm
  • Sam : 9h am à 2h pm
  • Dim : 11h am à 2h pm

Services dans cet établissement :

Pour nous contacter

(316) 831-9835

6222 E 21st St N
Wichita, KS 67208

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 6h pm
  • Sam : 9h am à 2h pm
  • Dim : 11h am à 2h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

MOHAMMED A. 
Évaluation :
5

I washed truck before returning, best could get bugs away. That was Way it came to me, buggy otherwise clean interior and shell. Judy , PAul ,Anika all were very friendly, helpful . And the change from one way out of state to return to pickup location was learning experience for staff but was very easy. All were great at this location .

STEVEN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL F. 
Évaluation :
5

I had a very positive experience..

VINCENT D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT B. 
Évaluation :
5

Keep smiling!!!

mahbub K. 
Évaluation :
5

Everything went very smooth. Very good service.

nandina J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blake M. 
Évaluation :
3

The online check in made no mention of what to do with the furniture dolly and furniture pads.

Darrell D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXEI B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NEIL R. 
Évaluation :
5

Great service

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhonda W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RASHAWN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT L. 
Évaluation :
5

Extended hours

steve C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAWN P. 
Évaluation :
5

The girl at the counter was great, give her a raise.

Jordan B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID G. 
Évaluation :
2

It wasn't explained the furniture pads were rentals. So I got billed for all of them as missing when I thought I purchased them. I set furniture pads down over the entire floor and got billed for the truck needing cleaning when the entire floor was covered so it returned in the same condition as it left.

ALEJANDRO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANDINA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUBEN C. 
Évaluation :
5

This store is the best in Wichita.

EMAD A. 
Évaluation :
4

The bed was dirty and got our stuff dirty ! The men we hired through them scratched our beautiful new bedroom set ! Poked a huge dent in our new fridge ! The one guy was descent but the other guy was high ! We work so hard to own nice furniture to be ruined by your movers and dirty truck !

Leonel P. 
Évaluation :
1

They called first thing in the morning saying the location I ordered it from didn't have the truck I reserved. So they sent us to another location which didn't have the truck I reserved. They ended up giving us another person's reservation which put the other person in a bad spot. Such a mess and doubt I'll ever use uhaul again.

Dawn O. 
Évaluation :
5

Very nice, proficient and helpful.

Stan W. 
Évaluation :
3

They could turn up the goviner to u can keep up with the traffic an speed limits. Going slower that everyone else makes the trip even longer.

KATHLEEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SCOTT O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FLOYD M. 
Évaluation :
5

Such a friendly and efficient store. From the first phone call to hooking the trailer up for me,, and unhooking it when I returned, everyone was helpful and informative. Best Uhaul experience I have ever had.

SALLY G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MARY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAELA G. 
Évaluation :
4

The check in process for bringing the truck back could be better. I had trouble with it not accepting pictures stating there was an issue with the website. Other than that it was a good experience

Brandi S. 
Évaluation :
2

I was charged 5 $for furniture blankets but did not receive them nor did I request them. Have asked for a refund twice and still have not received it.

AARYN B. 
Évaluation :
1

I was charged extra and when I called they said they were going to refund the money. I got charge for the gas which was put wrong in the paper and I provided a pic before and after. I still get charged 6$ extra and I just used the truck for 3,1 mile, which is impossible to move the gas.

HAMAD A. 
Évaluation :
5

Excellent customer service

ADRIANNA M. 
Évaluation :
5

Sean and the crew are always willing to do extra for me. Great business and people.

Jeff C. 
Évaluation :
1

- I had things on my reservation I never knew were there and did not know were added until after my reservation was complete. When I had upgraded to something I was never told about the price update, nor everything I was paying for when I did upgrade it. They only gave me partial explanation. When I called back to ask for help. I was told there was nothing I could do about anything. I would never go back or use this service again.

JEANAYA B. 
Évaluation :
2

Employee did not know where the keys were or how to do anything. After almost an hour I finally get a truck and it was below the 1/4 mark in gas. The whole experience was just terrible.

PAULINA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luke S. 
Évaluation :
5

Great service

SCHUYLER D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CASEY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEE H. 
Évaluation :
4

The mileage registered on my contract was not accurate. The odometer read 8/10ths of a mile more that what was stated on the contract. With this rental, there was no text message with a web link I could use to confirm the information on the contract. Please bring back this feature.

MICHAEL L. 
Évaluation :
5

Nothing! These guys are awesome and saved my night. Fantastic group of people and couldn't have asked for a better customer service experience.

Paul G. 
Évaluation :
3

Clean the wheels of the dolly's

HOLLY D. 
Évaluation :
5

Very clean and people were friendly and helpful

Rebecca L. 
Évaluation :
5

Continue the great service

RICK S. 
Évaluation :
3

Associate at desk did not wear a mask. Not well marked location. Trucks not parked close to business.

MARK G. 
Évaluation :
2

None of the equipment we had reserved along with the truck was there. Had to move without it and call customer service, be put on hold for 10 minutes in order to have it removed from my bill. I suggest more quality testing of orders.

Mary W. 
Évaluation :
3

As a first time renter and uhauler I felt a bit overwhelmed with the information I was barraged with at the front desk. However when it came to the actual vehicle and auto transport itself, I was helped out by a kind gentlemen who instructed me on how to safely use the equipment. I however do not recommend putting your fingers against the ball latch to see if it's secured as he suggested as if the ball latch isn't secured and comes down on your finger while you are checking it, say goodbye to your fingertips. Thankfully this did not happen to me but it came close. As for the vehicle, Driving 2400 miles without cruise control is a bit annoying. It apparently cost the company less to buy trucks without and pass on the expenses of extra gas spent to you. The defrost did not work on the driver's side either which is straight up dangerous depending on the weather conditions. The wooden slats in the back are flimsy. I feel like I also barely made it to my location with one of their older models they gave me for a multiple day move. The gas mileage is awful but that can't be avoided. Honestly I don't know if there is a better company but my experience was stressful and I'll be trying any other company next time just to see if it is more tolerable.

Sterling M. 
Évaluation :
5

Nothing ! I always go here for my uhaul !

SHONTIA L. 
Évaluation :
5

the rep working this site on weekend Oct 31 - Nov 1 was probably the best Uhaul rep I've ever met - super friendly.

Brian P. 
Évaluation :
5

Nothing ! I forgot her name that helped me but she did a great job

Shontia L. 
Évaluation :
5

Great customer service!

Jerissa R. 
Évaluation :
5

Building is in the back right of the parking lot

JASON K. 
Évaluation :
5

Staff was professional and friendly and helpful connecting trailer . I'm a senior and military vet and appreciate their help.

RICHARD D. 
Évaluation :
5

Very friendly and helpful owner and staff.

DEBORAH R. 
Évaluation :
4

inform renter in person* that next day check-in after dropping keys in drop box cost 20 $

Nezdon S. 
Évaluation :
5

Very easy to drop off equipment!

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David N. 
Évaluation :
5

Customer service was amazing. The process was easy and i would recommend this location. Return process was also easy peasy lemon squeezy. Shane was efficient. Thankyou guys

Jane K. 
Évaluation :
3

I would say the truck was good for what we used it for. I was able to extend the reservation with no problem. The truck itself was not clean. Dirt in the back, hair from an animal all in the front, but it was a moving truck and got my things from A to B. The staff was nice and willing to help.

Anthony H. 
Évaluation :
5

Thanks for your awesome service

NED W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosalind J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD N. 
Évaluation :
3

I noticed on my bill that I was charged 70,00 $ for Safemove, but when I reserved the truck online I remember declining this coverage more than once. Just trying to figure out why this charge was placed on my bill? Merci

John S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tashika A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robbi N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IVAN C. 
Évaluation :
5

The representative was courteous and helpful.

LINDA C. 
Évaluation :
5

Best location in wichita

Faisal A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN P. 
Évaluation :
1

I was charged 25 for cleaning. The truck was returned in same condition we received it. Inside was dirty when I got it. It has long hairs and mud on floor inside. This is scam

Tashika A. 
Évaluation :
5

Ali, the rep that helped with paperwork and trailer was excellent. Professional and explained everything to ensure I was clear on it all.

Richard D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SONNAM T. 
Évaluation :
3

Dropped after hours. On line check out great. Reason for average lot was not marked in any way where to place drop off for returns. The rental did the job and had no issues. Will rent again as usual, through my dad's advise, Lee Miller.

Quentin M. 
Évaluation :
5

Excellent service à la clientèle

Chajuan J. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Liberty S. 
Évaluation :
1

Improve? Literally everything...the truck wasn't there when I arrived, when it did show up, it wasn't sanitized, the cab was filthy/disgusting, the cargo area had trash & dirt. The customer service was pitiful, and very uncaring. I had reserved an appliance dolly weeks in advance. They were all rented out when I arrived. I asked the attendant how they can all be rented when I had a reservation? He told me that's just the way it goes. Are you kidding me?! I will never do business here again, and won't likely rent U-Haul again either.

Jerry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary M. 
Évaluation :
5

make sure the engin has oil in it and there is no check light on ,and and make sure the equipment is loaded in the truck for you not have to do it your self .ie dolly and pads

Denny P. 
Évaluation :
5

The truck was not in good running condition I informed the people there that they may need to have the check truck checked out before they rent it again

MINNIE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clint M. 
Évaluation :
3

The big problem was that I ordered a car dolly and the one there was not operable. It took quite some time for them to find one from another location which they then wanted to charge extra for. They did not because I refused to pay extra. Someone really should inspect equipment regularly to make sure it workable.

Caleb Y. 
Évaluation :
4

This location was closed for the day

Elizabeth L. 
Évaluation :
2

The app is awful. It took over an hour to check in. Returning the truck was even worse. If they are going to encourage checking in online, they should have an app that doesn't constantly glitch out.

Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tess M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melissa J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mytesha W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cari C. 
Non reviews have been submitted for this location.

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