Customer Reviews for Advanced Packaging
(Concessionnaire U-Haul dans le voisinage)

495 évaluations

6222 E 21st St N   Wichita, KS 67208

(316) 831-9835

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 6h pm
  • Sam : 9h am à 2h pm
  • Dim : 11h am à 2h pm

Services dans cet établissement :

Pour nous contacter

(316) 831-9835

6222 E 21st St N
Wichita, KS 67208

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 6h pm
  • Sam : 9h am à 2h pm
  • Dim : 11h am à 2h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Don R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WENDY R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHANNON L. 
Évaluation :
3

The U-haul dolly we had scheduled to pick up was given to us with balding tires that needed to be changed. Luckily we noticed the tires and got sent to the McAdams location where the experience was much better and very helpful.

Katie R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID G. 
Évaluation :
3

Had a reservation for equipment, when arrived, said they just rented the last dolly to the customer before me. No apology and were so nonchalant, it seemed rude. Said another store had one to rent. I asked if they were sure and they said yes. Drive all the way there and they didnt have one. Truck was clean and good condition. Location convenient.

Hadj Amar K. 
Évaluation :
5

Everything was great for me

EARNEST F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeffrey E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD H. 
Évaluation :
5

There was a small sign in the window to advertise the UHaul site and there was one UHaul truck and a trailer outside in the parking lot so we weren't quite sure where to find the office at first. The personnel were very helpful and pleasant to deal with and the location was much more convenient for us than driving to another site in Wichita.

Michael C. 
Évaluation :
1

Broken/missing light switch, battery died, told arrival in one hour for assistance was 90 minutes until they showed, loose battery cables, finally new battery

ALFRED I. 
Évaluation :
3

I was stressed out because I never got a call or email with the code to open the key box, since I picked up the truck before the store opened. Would of been nice if someone would of explained I will get the code when arriving to pick up the truck.

Randall S. 
Évaluation :
4

Never got a receipt

WILLIAM M. 
Évaluation :
1

Not only was basically everybody rude when I dropped everything off and the back was clean but they still made me sleep out everything again but every time that I tried to send anyting online it didn't go through and I got charged even more honestly if I would think I would get any type of refund I would and I'd never come back

Amanda R. 
Évaluation :
2

Scheduled pickup was at 8:00 AM but store doesn't open until 9:00. I had an email that said truck was waiting for me but in fact it had not been checked in until after I arrived. Back of truck was not swept out. They said truck was half full but needle was not touching half full mark. Was about 1/16" below half.

LESLIE EUGENE S. 
Évaluation :
5

Very responsive staff met all of our needs!

CARL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

Very nice and professional and very understanding. I lost my help and was late on returning the vehicle and she was very understanding. Thank you all so much

JUSTINE B. 
Évaluation :
5

It was a good trailer and friendly staff

daniel F. 
Évaluation :
3

Sweep out trash from back of truck. Call ahead to the customer if the unit is not ready at my selected pick up time so I don't show up and have to leave and come back.

MARCAS E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLIFTON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESUS A. 
Évaluation :
2

Whoever booked my vehicle didn't do it properly and I had to wait 2 hours for the location to open up since I could do the self check in. Received a 50 $credit, but it was 2 hours added on to my move time.

Sage T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARLIN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MOHAMMED A. 
Évaluation :
5

I washed truck before returning, best could get bugs away. That was Way it came to me, buggy otherwise clean interior and shell. Judy , PAul ,Anika all were very friendly, helpful . And the change from one way out of state to return to pickup location was learning experience for staff but was very easy. All were great at this location .

STEVEN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL F. 
Évaluation :
5

I had a very positive experience..

VINCENT D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT B. 
Évaluation :
5

Keep smiling!!!

mahbub K. 
Évaluation :
5

Everything went very smooth. Very good service.

nandina J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blake M. 
Évaluation :
3

The online check in made no mention of what to do with the furniture dolly and furniture pads.

Darrell D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXEI B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NEIL R. 
Évaluation :
5

Great service

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhonda W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RASHAWN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT L. 
Évaluation :
5

Extended hours

steve C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAWN P. 
Évaluation :
5

The girl at the counter was great, give her a raise.

Jordan B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID G. 
Évaluation :
2

It wasn't explained the furniture pads were rentals. So I got billed for all of them as missing when I thought I purchased them. I set furniture pads down over the entire floor and got billed for the truck needing cleaning when the entire floor was covered so it returned in the same condition as it left.

ALEJANDRO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANDINA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUBEN C. 
Évaluation :
5

This store is the best in Wichita.

EMAD A. 
Évaluation :
4

The bed was dirty and got our stuff dirty ! The men we hired through them scratched our beautiful new bedroom set ! Poked a huge dent in our new fridge ! The one guy was descent but the other guy was high ! We work so hard to own nice furniture to be ruined by your movers and dirty truck !

Leonel P. 
Évaluation :
1

They called first thing in the morning saying the location I ordered it from didn't have the truck I reserved. So they sent us to another location which didn't have the truck I reserved. They ended up giving us another person's reservation which put the other person in a bad spot. Such a mess and doubt I'll ever use uhaul again.

Dawn O. 
Évaluation :
5

Very nice, proficient and helpful.

Stan W. 
Évaluation :
3

They could turn up the goviner to u can keep up with the traffic an speed limits. Going slower that everyone else makes the trip even longer.

KATHLEEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SCOTT O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FLOYD M. 
Évaluation :
5

Such a friendly and efficient store. From the first phone call to hooking the trailer up for me,, and unhooking it when I returned, everyone was helpful and informative. Best Uhaul experience I have ever had.

SALLY G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MARY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAELA G. 
Évaluation :
4

The check in process for bringing the truck back could be better. I had trouble with it not accepting pictures stating there was an issue with the website. Other than that it was a good experience

Brandi S. 
Évaluation :
2

I was charged 5 $for furniture blankets but did not receive them nor did I request them. Have asked for a refund twice and still have not received it.

AARYN B. 
Évaluation :
1

I was charged extra and when I called they said they were going to refund the money. I got charge for the gas which was put wrong in the paper and I provided a pic before and after. I still get charged 6$ extra and I just used the truck for 3,1 mile, which is impossible to move the gas.

HAMAD A. 
Évaluation :
5

Excellent customer service

ADRIANNA M. 
Évaluation :
5

Sean and the crew are always willing to do extra for me. Great business and people.

Jeff C. 
Évaluation :
1

- I had things on my reservation I never knew were there and did not know were added until after my reservation was complete. When I had upgraded to something I was never told about the price update, nor everything I was paying for when I did upgrade it. They only gave me partial explanation. When I called back to ask for help. I was told there was nothing I could do about anything. I would never go back or use this service again.

JEANAYA B. 
Évaluation :
2

Employee did not know where the keys were or how to do anything. After almost an hour I finally get a truck and it was below the 1/4 mark in gas. The whole experience was just terrible.

PAULINA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luke S. 
Évaluation :
5

Great service

SCHUYLER D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CASEY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEE H. 
Évaluation :
4

The mileage registered on my contract was not accurate. The odometer read 8/10ths of a mile more that what was stated on the contract. With this rental, there was no text message with a web link I could use to confirm the information on the contract. Please bring back this feature.

MICHAEL L. 
Évaluation :
5

Nothing! These guys are awesome and saved my night. Fantastic group of people and couldn't have asked for a better customer service experience.

Paul G. 
Évaluation :
3

Clean the wheels of the dolly's

HOLLY D. 
Évaluation :
5

Very clean and people were friendly and helpful

Rebecca L. 
Évaluation :
5

Continue the great service

RICK S. 
Évaluation :
3

Associate at desk did not wear a mask. Not well marked location. Trucks not parked close to business.

MARK G. 
Évaluation :
2

None of the equipment we had reserved along with the truck was there. Had to move without it and call customer service, be put on hold for 10 minutes in order to have it removed from my bill. I suggest more quality testing of orders.

Mary W. 
Évaluation :
3

As a first time renter and uhauler I felt a bit overwhelmed with the information I was barraged with at the front desk. However when it came to the actual vehicle and auto transport itself, I was helped out by a kind gentlemen who instructed me on how to safely use the equipment. I however do not recommend putting your fingers against the ball latch to see if it's secured as he suggested as if the ball latch isn't secured and comes down on your finger while you are checking it, say goodbye to your fingertips. Thankfully this did not happen to me but it came close. As for the vehicle, Driving 2400 miles without cruise control is a bit annoying. It apparently cost the company less to buy trucks without and pass on the expenses of extra gas spent to you. The defrost did not work on the driver's side either which is straight up dangerous depending on the weather conditions. The wooden slats in the back are flimsy. I feel like I also barely made it to my location with one of their older models they gave me for a multiple day move. The gas mileage is awful but that can't be avoided. Honestly I don't know if there is a better company but my experience was stressful and I'll be trying any other company next time just to see if it is more tolerable.

Sterling M. 
Évaluation :
5

Nothing ! I always go here for my uhaul !

SHONTIA L. 
Évaluation :
5

the rep working this site on weekend Oct 31 - Nov 1 was probably the best Uhaul rep I've ever met - super friendly.

Brian P. 
Évaluation :
5

Nothing ! I forgot her name that helped me but she did a great job

Shontia L. 
Évaluation :
5

Great customer service!

Jerissa R. 
Évaluation :
5

Building is in the back right of the parking lot

JASON K. 
Évaluation :
5

Staff was professional and friendly and helpful connecting trailer . I'm a senior and military vet and appreciate their help.

RICHARD D. 
Évaluation :
5

Very friendly and helpful owner and staff.

DEBORAH R. 
Évaluation :
4

inform renter in person* that next day check-in after dropping keys in drop box cost 20 $

Nezdon S. 
Évaluation :
5

Very easy to drop off equipment!

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David N. 
Évaluation :
5

Customer service was amazing. The process was easy and i would recommend this location. Return process was also easy peasy lemon squeezy. Shane was efficient. Thankyou guys

Jane K. 
Évaluation :
3

I would say the truck was good for what we used it for. I was able to extend the reservation with no problem. The truck itself was not clean. Dirt in the back, hair from an animal all in the front, but it was a moving truck and got my things from A to B. The staff was nice and willing to help.

Anthony H. 
Évaluation :
5

Thanks for your awesome service

NED W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosalind J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD N. 
Évaluation :
3

I noticed on my bill that I was charged 70,00 $ for Safemove, but when I reserved the truck online I remember declining this coverage more than once. Just trying to figure out why this charge was placed on my bill? Merci

John S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tashika A. 
Non les évaluations ont été soumises pour cet établissement.

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