Customer Reviews for Advanced Self Storage
(Concessionnaire U-Haul dans le voisinage)

95 évaluations

3320 S Redwood Rd   West Valley City, UT 84119

(801) 386-5252

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 6h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(801) 386-5252

3320 S Redwood Rd
West Valley City, UT 84119

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 6h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Location is closed on Sunday and when you reserve on Saturday you get an after hours fee even though the next day they're open is Monday

Delia P. 
Évaluation :
3

Parking lot to small

JEFFREY HENRY L. 
Évaluation :
2

Don't tell me that it is a 24/7 pickup location if I can't pick up the truck before the location opens.

Vance J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonia G. 
Évaluation :
5

I waited while the attendant “wiped down” the drivers console area, he apologized that the truck hadn't been cleaned. His attempts were appreciated, however the floor and inside door panels had something sticky on them and had collected quite a bit of gunk. The storage area of truck was not swept out sufficiently.

Melisa M. 
Évaluation :
4

Its more like a storage not a uhaul location so kinda hard to find.

Neftali M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kelcey C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HOPE S. 
Évaluation :
5

Fast and efficient an I'll be back

Austin S. 
Évaluation :
3

Give all details of after hours drop off.

Laura B. 
Évaluation :
1

This was the worst situation I have ever dealt with. First, the keys to the truck couldn't be located. Next, the equipment (appliance dolly) wasn't there even though they said their system indicated they had 2. I had to take the truck 10 miles away, while be charged for those miles, just to get the dolly I needed. When I tried to verify the condition of the truck, the server errored out. When I tried to upload the fact that I turned the truck in, their system errored out. I have an exact detailed to the mile mileage report of 30 miles but they are charging me for over 100 miles. When disputing it they said I should have disputed it when checking out the vehicle but I was told nothing could be done becaues the server errored out and they had no control over the server. So I am left with no ability to advocate for myself and they are charging me for 3X the amount of miles as I actually drove. I even took screens shots of the server error on my phone but can't get anyone to call me back to escalate. This is the worst experience of my life and had only good things to think about Uhaul but if they do business with such incompetent criminals that over charge their customers then I can't do business further.

Josh C. 
Évaluation :
3

Exterior of the truck was very dirty. A cleaner exterior would have been nice.

SHAWN E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carolyn H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James Bruce C. 
Évaluation :
5

The manager was awesome, very friendly knowledgeable and courteous.

Sue H. 
Évaluation :
5

The people at this location go above and beyond in helping customers get what they need. I live in Bluffdale and I for to this location because of their customer service quality. They do amazing!!!!

Jessie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo L. 
Évaluation :
5

Service was excellent... they made it super easy and quick

JP V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sophala Y. 
Évaluation :
1

The location was stifling and smelly, and after not being able to use my card to pay without some sort of manual override from the bank, and my bank suspecting fraud, I wouldn't recommend this location.

Lloyd R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cassandra H. 
Évaluation :
5

I was oleased with how quock and efficient location it was for me, the staff was fast and friendly.

Jess A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elizabeth M. 
Évaluation :
4

Greetings. the truck was new but dirty inside, I think they had never washed it and the girl who served me almost didn't know about the service. Finally, at least I decided to bring the mattress I needed to carry.

Fabian R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zay S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gehrig B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wendy W. 
Évaluation :
3

We dropped it off on a Sunday. They were not open. There were 3 parking spots but all full so we had to call the uhaul number. They contacted the manager who said to just park it in front of the others. Hopefully all goes well.

Alaina C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge G. 
Évaluation :
4

Its difficult to find

Paul H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
3

This was a self storage facility. No storefront of waiting area. Not even a place to wait for my pick up after I dropped truck other than sidewalk

Gregory L. 
Évaluation :
1

The truck I rented was double booked. I was NOT treated as a valued customer and I have rented from U-Haul many times; I was told I WAS going to have to locate another truck!! I did not make a mistake in my reservation - your company made the mistake and I was the one who was scrambling to locate another truck - your staff should have stepped up and accommodated me - the staff on site was not helpful at all (I understand it was her second day - she next comment - however she was on the phone with another employee/manager. and they didn't help either!) Luckily another truck was returned a bit early and I was able to rent that one. Make sure your staff is better trained before being left to work alone.

Lora D. 
Évaluation :
5

Better parking for customers!

john M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fuatai A. 
Évaluation :
2

Got over charged for no reason, was told by the employee that since the zip tie was already cut off from the dolly and blanket bag I would not be charged and he didnt let me know I had to check the truck in online. He told me just to bring it back the next day, but I brought it back the same day I used it. Would be nice to get my 30 dollars refunded that was over charged.

Jared W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIO A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rogelio S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis M. 
Évaluation :
5

The Uhaul truck was very old and felt unstable while driving. The fuel tank did not even have a cap.

Rishi M. 
Évaluation :
5

Great customer service the gentleman I talked to was nice and polite.

Anthony G. 
Évaluation :
5

Super friendly....

Gail B. 
Évaluation :
5

Everything was Great. Thanks.

Ana R. 
Évaluation :
3

Small office and were not there when I arrived. THere was a note on the door about when they would be back.

Eric N. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Charlese R. 
Évaluation :
2

our original location was changed to this location at the last minute. The new location only had one truck available and it for an afternoon pick up. This caused me to lose my help and made me delay my trip. And the truck was late.

Gabriel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin T. 
Évaluation :
4

Whatever you do don't these guys how to load a car onto a trailer they have no idea. Everybody in the company should know how to load a car on a trailer it's not that hard.

Jeremy D. 
Évaluation :
5

Customer service was excellent. We needed to keep truck an extra day and they were very understanding.

jackie R. 
Évaluation :
2

The gentleman who works that particular location was very rude and it was like he was being put upon just to help us. He needs to learn better manners

Casey W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cassandra S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julio T. 
Évaluation :
4

Very friendly and courteous staff member. Computer software seemed it needed an update or something as it kept asking the same questions. Staff member was a little confused about that. Perhaps some more training is needed.

Amanda S. 
Évaluation :
3

Next time the equipment could be cleaner and maybe the system where they put the information for the truck return could be entered more efficiently, due to them thinking i did not drop if off the same day i borrowed it.

ANGELO C. 
Évaluation :
5

Very nice location!!! They got me everything I needed, great customer service.

Ammon K. 
Évaluation :
3

I wanted a 15 foot truck, I got a 20 Foot which I beleive cost me allot more in gas. the windshield wipers were really bad, I could barely see in the rain I was driving in all day.

Michael M. 
Évaluation :
4

My experience with Uhaul (phone) customer service was below poor. My original confirmed reservation was completely changed (date, pick up location), all messed up! When I contacted Uhaul (phone) customer service about the problem I was put on eternal hold and they didn't help me at all. Finally the local scheduling office got involved (Cindy, thank you!) and helped put things back together for me. I ended up having to pick up my truck and trailer in 2 different locations and driving lots of miles that I hadn't planned on with the equipment. This review doesn't reflect poorly on the locations where I picked up or dropped off, they were all excellent. But Uhaul Customer Service gets a 0 rating in my book. My advice: train your agents, they are NOT doing it right!

Janine J. 
Évaluation :
1

Please contact me, I have a complaint on truck. Basically I drove 800 miles in constant fear due steering being faulty. On top of that I got over charged on my original quote.

David C. 
Évaluation :
3

Better schedule.

Alfredo R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Crystal H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

francesca D. 
Évaluation :
5

The young lady at the site was very helpful. Great customer service!

Jason R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cory C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angela J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DELTA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kurt W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

keith J. 
Évaluation :
3

The gas tank was near empty; I did get a credit for this, but it would have been nice to start with a full tank!

ELIZABETH L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BARBARA J. 
Évaluation :
3

Overall the truck worked well and was well maintained in the storage area, but we found fries, dirt, and a whole door pocket full of empty pumpkin seeds in the cab area. Could be cleaner (but not bad enough for me to click "no" on the well maintained question above). The pick-up location did not have us do a walk around for the truck so I felt a bit nervous that we did not verify past damages together in case something did happen to the truck. Would recommend doing the walk around with renters at least, and checking more for cleanliness. We did try to clean the cab a bit but didn't know what to do with all the pumpkin seeds! I'll reiterate though that overall the truck drove great and met our needs perfectly for the day!

Annie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roselin E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Johnathan D P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

francia C. 
Évaluation :
1

Vehicle broke down a block down the road, calling the office was told to call roadside assistance, eventually got them to give me another truck and left that down the road, new truck had dolly laying on ground that I didn't need for my move, will have to review my final receipt to find out if they charged me or not. Check engine light was on when I entered the vehicle, could have been avoided with proper maintenance. The company had 3 trucks and gave me the one with engine problems.

Chase M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jean Q. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bill C. 
Évaluation :
3

train all personal that deals with u haul customers it took me about 56 minutes from start to finish because the guy was not properly trained

CRAIG G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY H. 
Évaluation :
2

Open on time.

Patrick A. 
Évaluation :
1

I did not receive the dolly I had reserved. She said it was in the truck. When I discovered it wasn't there, I went back and she said, "I don't have one."

Barbara K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wade S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BYRON D. 
Évaluation :
5

I thought the local rental price was way to much.

kambree R. 
Évaluation :
5

Overall great experience

ERIC D. 
Évaluation :
2

I rented an appliance dolly and moving blankets online. When I arrived they had neither. TThey also didn't have straps for sale/rent/borrow.

Rodney S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

BRUCE B. 
Évaluation :
3

The trucks were cleaner than the others I have used in the past, however I think the customer service could be a little better, however overall it was fine.

GARRETT G. 
Évaluation :
1

Don't overcharge and do not advertise a price that is not real !

EMERLEY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATT B. 
Non les évaluations ont été soumises pour cet établissement.

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