Évaluations des clients Advanced Storage of Ottertail City

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Advanced Storage of Ottertail City

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Ken W. le

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Le client n'a pas laissé de commentaire.

Tina S. le

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Le client n'a pas laissé de commentaire.

MATTHEW Y. le

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Le client n'a pas laissé de commentaire.

LaRita Y. le

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Ordered a 5x8 trailer about a week ahead of time. 5x8 not a available, so Uhaul upgraded to a 6x12 which was way too big. I settled on a 4x8. I scheduled pickup for 9:30 am. was told I could not hook up trailer myself. When attendent did not arrive on time I called him. He indicated he was running an hour late. I was then told to hook up trailer by myself. Trailer was okay, but the hitch lock down was so rusty I could not turn without using a Pipe Wrench. (Regular lubrication would help). I also had to take pictures and email to the attendent. All took extra time which I did not have. Better communication is needed.

Tim C. le

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The method of that multiple pictures of various things is infuriating. I don't remember how many attempts we did of the front of the drivers license. The self service locations should give a discount for the time to go through the system. No U-haul person is required so charging the same rate as others is a windfall for you.

David N. le

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In manned location. Could not get 6 x 12 trailer off hitch by myself. U haul rep would not come for 6 hrs. Finally had to use my jack and spare tire for block to get trailer off. Uhaul should have a jack include on these trailers!

Lisa L. le

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Le client n'a pas laissé de commentaire.

Brad B. le

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Le client n'a pas laissé de commentaire.

Ethan M. le

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Le client n'a pas laissé de commentaire.

Gary D. le

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Le client n'a pas laissé de commentaire.

Robert M. le

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called in to drop off very helpful person to talk to. she helped with the process. over all a very good experience.

Melissa J. le

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We were never told this was our pick up location. I had booked a pick up at Stoneman Oil in Wadena, MN. Did not find out until the morning of pick up that the location changed. I drove 45 miles out of our way to pick up our UHaul. Called UHaul 1-800 number to get assistance. Nothing they could do. Running very late and the truck had not been cleaned and did not have a full tank of gas. PLEASE remove Stoneman Oil from you website if this is not a valid pick up location. Sooooo frustrating! I have also sent an email to a UHaul rep. and no response.

Thomas F. le

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Le client n'a pas laissé de commentaire.

jeremy u. le

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Charged for an extra day and the protection plan when I wasn't supposed to be.

Robert M. le

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friendly staff and helpful with the drop off would recommend

Andrew M. le

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Le client n'a pas laissé de commentaire.

Michael P. le

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Le client n'a pas laissé de commentaire.

Thomas F. le

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Le client n'a pas laissé de commentaire.

Ethan H. le

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The owner Ron was insanely helpful. No matter my issue he was around to help and seemed to be completely understanding of my inexperience with uhaul. Super helpful and would totally refer to others.

David N. le

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Self check in

JOAN V. le

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Nothing. They had plowed out the area for us to return the trailer after hours. Good job.

Cyndi P. le

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Le client n'a pas laissé de commentaire.

curtis j. le

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Very convenient!!

Brad B. le

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Le client n'a pas laissé de commentaire.

Lori B. le

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The Ottertail drop off location exceeded my expectations. Although they were listed as a seasonal location and self-serve drop off, the site was open and staffed and the drop off was seamless. No additional costs, delays or issues.

Bill L. le

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Le client n'a pas laissé de commentaire.

Laura W. le

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Le client n'a pas laissé de commentaire.

Derek B. le

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24/7 service was hard to understand. Called the numbers on the building for help and they were wrong numbers. (Name was Ryan and doesn't work for uhaul so he had no clue what we were talking about.) Called the customer support from the website. They were no help and then on top of it a supervisor was disrespectful towards me and I had to request upper management to speak to. Shaun was a great person to talk to. Walked us through the online stuff, apologized for the trouble and got us on the road 2 hours after we were supposed to be. Having someone working at the building to avoid all of this would have helped. Shaun said someone would contact us about our experience but no one has. We were supposed to also talk about a discount for our trouble.

Barbara F. le

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Self serves is not a top customer service.