Have a spare tire on the trailer. Its essential on long trips and prevents leaving people stranded waiting on help if they even have cell service where they are. Or at least offer it at an additional cost but it not being an option at all is a serious issue.
Bernd S
Customer Reviews for Advantage Auto & Trailer Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great service
jack jEasy drop off after hours. No problem.
DAVID HBooked a 5x8 enclosed trailer. A couple days before pick-up I was informed that the trailer could be picked up 2 hours away from where I live. Why would I want to drive 4 hrs to pick up what was agreed upon weeks before? If there was an alternative to Uhual in my area, I'd give them my business. This is not the pickup locations fault. Asked if any other equipment was available and received a 4x8 that was very dirty when picked up.
Gordon WI disappointed with the vehicle, That truck need a wheel alignment, Because i tired so much but truck steering everytime goes on right side.
Nihal MJust double check connectors. The brake release and safety chains were also getting too worn.
TIFFANY wToo far from my place, it should be all around city
Marian II spoke with 2 Uhaul customer representative on 2049879510 phone and I had an absolutely horrible experience with them very rude and disrespectful behavior
Muhammad FStaff was great and everything went smoothly. Merci
Nancy FNo improvement needed. Very pleased.
Yvonne BFriendly staff, very efficient.
Brandon MBest and cleanest uhaul distributer I have used with you. Will use exclusively from now on.
Landin ROvercharged me
Chelsey TWas very convenient and easy service to work with, will be back again as needed.
Randa CThe experience was excellent from start to finish
Shauna Wi was unable to return the trailer on the expected day because of a winter storm. I talked to my drop off location & told them of my situation and they said I could bring the trailer back the next day , with no mention of additional charges. When I dropped the trailer off I was billed an extra $33.60. Winter storms happen & I don't it's appropriate for U haul to profit from bad weather. So much for customer service!
Jim AFriendly and experienced staff. Was a pleasure to deal with this location. The trailer was in excellent condition and returned in the same condition. Return process with self checkin worked excellent.
Brian STrailer tire blew out and were instructed by U-Haul to leave trailer at blow out location. Trailer was towed to this location and they charged us a $400 wrong location fee. Said there's nothing they can do about it… how can we tow a trailer with a blown tire 250 KM back to the original rental location???? Going to the media if U-Haul does not refund the charge.
Myles WStaff was friendly and made the process easy. Merci.
Mary RWhen costumer leaves a tank half full and, you claim it's a quarter tank, charge them on top of the overcharge of gas due your companies failure to hold booking. It leaves a sour taste in their mouths Will never use your service again And be reminded you offer a service.
Gerard HThe wheel strap on the curb side (right side looking forward) released itself twice. It had excellent tension initially but it released itself when traveling on bumpy Saskatchewan roads. Highway 35 in Saskatchewan near Qu'appelle was so bad that we travelled at 40 kph.
Mike WWindshield washer fluid was very low which could hamper visibility. Employee was courteous and made an effort to accommodate my needs. Could you coordinate with other locations to leave the vehicle?
Hernan FThe only issue I had was that I booked the U-haul online in Kilometers and when I went to get it I was told I would be paying in miles. We are in a Metric country. I see no need to be seeing metric onsite and imperial when paying.
Rick KAbsolutely outstanding help and service from this location. Well done!
Jason YVery courteous and helpful
Fern KThanks
ifreke iBetter communication between the national call center / reservations and the local dealer. Our reservation date was not changed after speaking with the Winnipeg agent. We were not informed we would need a 2" ball hitch and 4 pin wiring adapter. We tow a 22ft RV travel trailer, with uses a larger ball hitch and 7 pin receiver.
richard eThe location itself and staff were great. The website booking was annoying. I didn't like all of the upsells and was really annoyed that there were things like moving dollys automatically added to my cart.
Gavin BExcellent staff providing customer service. Definitely will use them again!
Jordan WThe staff were excellent to deal with! Prompt and efficient. The truck rental was ready for my scheduled pick-up time. The truck itself seemed to be heavily used with worn tires, body damage, and a 'check engine' light visible. I would rent from this location again.
Timothy DPrompt and courteous service. Very happy!
Denys PPerfect in Brandon
Randy GNo oil in engine, coolant low, windshield washer low, online pick up did not work
Everett HI would suggest clearing the snow off it before pick up. Making sure the straps were'nt frayed on the ends, took awhile working with them at minus 39 temperature/
Edward CMade a reservation and the store called and said we had to come pick up early cause they were closing early. Didn't even make it halfway home with the trailer before getting pulled over because the taillights weren't working. (Plugged into a different trailer and confirmed the issue wasn't with our vehicle)
Jordan AWe need to go to this location as uhaul canceled our previous reservation the day before
Gary MTruck needed to be swept out, and cab had coffee on dash. Had to clean interior myself upon pickup
Renai CI have used Uhaul twice in the last year. BOTH TIMES HAVE BEEN HORRIBLE. When i had asked about a trailer it was to be in Brandon Mb. Somewhere it got lost and ended up driving to Shoal Lake to finally get a trailer. This time the truck was to be in Winkler MB. I had no word that it wasnt so drove 5 hrs from Estevan Sk. to pick it up only to find that there was no truck there. I got lied to that the truck broke down and was out of service and a few more excuses. Finally after getting ahold of someone to help , found another one about an hr away at another uhaul location. Picked it up. When i picked it up the gas guage said there was 32 miles till empty so i put $160 in it then went and did the move then when i got to Brandon i found out i need to pay more because there was less gas than when i picked it up. Itr said 90 miles to empty. The big thing was they took the time to check out the truck. The people in Altona had no clue what was in the truck. THere is no reimbursement for the extra miles i had to travel to get either of these units . I paid full price for each of these units and nothing in return only having to add another $28 for gas in the Truck. The poor service from you guys just keeps going on because you have no competition so you can just keep carrying on with your oor customer service. The caring outlets are great to deal with but the others are just using \|Uhaul as a money grab and dont have any concern for the people or the units. I am very sick of your so called helping you out to make your rental a pleasant one. I hope i am done with ever having to use you and i hope other people can find better options than using your service , as poor as it is . Thanks but no thanks Ron Foote. BienfaIt Saskatchewan
Ron FFor some reason the after hours drop off did not work on my phone even after all proper steps
Bishop RNancy was absolutely fantastic in helping me get the trailer, and had someone help me get it hitched to my truck. A plus plus plus!!
Colleen BStaff was very helpful
brett kHad rental booked about 6 weeks in advance & day before was supposed to pick up truck was notified not available & could pick up in 2 days 140 km away.This is terrible service as people need to move on day booked.Was able to book different truck for the day at later time.Was very stressful for me & one person we talked to was very rude.
Judith HThe business was courteous and professional. The truck was easy to find and in reasonable condition. I encountered zero issues during the transaction and use of the UHaul unit
Nathan BDon't waste your time on the U Haul located on 18th street. Was ready to walk out
frank fInterior of truck was filthy. Inside edge of passenger side tire was worn bald likely due to a wheel alignment issue. Exterior of truck was covered in bugs. Wiper blades were worn out and awful.
Kevin DYou can improve your service by not arbitrarily changing the pickup location the day before and expecting your customers to travel 40 extra miles each way to pick up the equipment. When I book a certain truck at a certain location and I'm told it will be there at the time of booking and then it is changed, that is very poor customer service! Come on UHAUL - you need to do better than that!
tom dThe service and truck were great, but I wished I had some cleaning supplies for the cab as it didn't seem to have been cleaned. We ended up not hauling anything with the truck but I would rent one again from this location cheerfully.
Rosialnd k